Cisco Unified Communications Manager Business Edition 7 · Preserves enterprise call coverage...

Cisco Unified Communications Manager Business Edition 7.0

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

Unified Communications Manager Business


Manager Business Edition Feature Highlights

Enterprise Class Communications Manager Telephony Feature Set

Open Standard Based Architecture (SIP)

Advance Security Support

Full IP Phone/Unified Communications Clients/Attendant Console Support


Advanced Voice Messaging Features Based on Cisco Unity Connection

Voice messaging and robust Automated attendant functions

� Intelligent call routing using call transfer rules

� Easily customizable call screen and message notification options

� On-box message store


� On-box message store

� VPIM networking

Voice recognition features

� Simple natural speech commands for voicemail browsing

Desktop access to your messages

� Play voice messages with your e-mail client or web browser

� Visual access to your messages on the phone

Integrated Mobility Features

� Single business number reach, single voice mailbox

Allows voice call continuity inside and outside office up to four external clients

Preserves enterprise call coverage services

� Desktop pickup and Cell Phone pickup

Device Mobility between desktop and mobile phone


Device Mobility between desktop and mobile phone

� Desktop Support for Single Mode WiFi (792X Series Phones) as well as Partner Dual Mode Phones (Nokia E-Series)

802.11LAN

MCS 7828 Hardware

� New MCS 7828 Appliance required for Cisco Unified CMBE.

� Rack-mountable 1RU form factor

� Intel Dual-core 3050 Xeon 2.13GHz

� 6GB SDRAM (2x1GB and 2x2GB)

� Two 250GB Cold Swap SATA drives for higher reliability

� Pre-loaded OS and software suite.


� Pre-loaded OS and software suite.

Right Balance of: Availability / Affordability / Cost of Ownership

Simplified Management

� Common single install and upgrade

Appliance model, factory installation

Synchronized SW releases, bundled DVDs

� Consistent GUI

Integrated mailbox and mobility configuration


Integrated mailbox and mobility configuration

No need for CLI—consistent web interface for managing native applications

� Single credentials/Single sign-on

Common username, password and PIN

Authenticate once, then manage CUCM, Mobility or Messaging features

� Common tools

Disaster Recovery System (DRS) framework for backup/restore

Common serviceability tools—Real Time Monitoring Tool

Example Network with Unified Communications

IPWAN

Application Server

(Optional)

Remote Site 1

Remote Site 2

Headquarters

SRST-Enabled

SRST-Enabled Voice Gateway

PSTN

Cisco Unified CMBE




� Simple Centralized deployment and provisioning

� Survivability at the central and remote sites w/Unified SRST

� Support for up to 20 sites

� Adjunct application servers required for Unified Contact Center, Unified Presence and other collaboration applications

Unified CMBE Co-exist with legacy Voice PBX

PSTN

Meridian 1 PBX

Nortel Digital Phones

3rd Party Analog Phones

Nortel Attendant

Console

PoE QoS

ISDN PRI with QSIG


WAN

LAN

LAN

CallPilot Voicemail/Integrated

Messaging

Telephony Manager

Paging Application

Cisco Unified CMBE

What’s New in Unified CMBE Release 7.0

� Increased scalability

Site capacity increased to 20 Cisco Unified SRST sites

Distributed Call processing deployment model

� Increased migration flexibility:

Re-purpose MCS 7828 server when moving to Cisco Unified Communication Manager

� Foundational Support:


� Foundational Support:

Integrates Unified Communications Manager 7.0 and Unity Connection 7.0 releases

Time of the day routing for remote destinations

Calendaring access from telephony & voice user interface for Meetingplace and Microsoft Exchange

� Enhanced Management:

Corporate directory (LDAP) synchronization and authentication

Bulk export & import of all Unified communication manager configuration data.

Call Processing Availability Options

Full Unified CM

Traditional Cluster

Complexity/Price


Unified CMBE + SRST

Cost Effective Redundancy without Admin Overhead

Unified SRST for remote site back-up

Unified SRST for back-up at the HQ location

Traditional Cluster

Publisher – Subscriber

Full feature Redundancy

Unified CMBE w/GW

Appliance Model

~10 yrs. MTBF

Dual Hard Drives

Availability Options

Complexity/Price

NewNew

Cisco Call Processing Solutions Migration Paths – Supports Business Growth

Unified CMBE

MCS

Unified CM

MCS

Unified CMBE

MCS

Unified CMBE

MCS

UnifiedCM

MCS

Unity Cxn

MCS

Unified CME


Not Supported:More cost effective for customer to buy another MCS Server to combine a Unified Messaging application with Unified CM

ISR Can be repurposed to be either Unified SRST or a PSTN

Gateway

Unified IP Phones can be retained

Unified IP Phone Licenses can be re-

hosted

7828 Server Can be Re-purposed to Deploy Unified CM 7.0

Data Migration=Manual

Software and User License Migration with be Available in UC System Release 7.0

Unified IP Phones can be retained

Unified CME on ISR

Option 1 Option 2 Option 3

Language Localization

• UK and ANZ English• French (Euro & Can)

• Spanish (European and Latin American)

Support core languages for user locales, the voicemail telephone user interface, and the GUI


• French (Euro & Can)• German• Japanese• Italian• Portuguese (Brazilian)• Korean•Chinese (Mandarin, Simplified & Traditional)

American)• Dutch• Arabic (TUI only)• Swedish• Danish • Russian (TUI Only)

System Capacity

Attribute Capacity

Users 500

Devices 575 SCCP or SIP devices

Mailboxes 500

Ports (Voicemail, Advanced Speech


Ports (Voicemail, Advanced Speech recognition, Text-to-speech)

16

Gateways 20

Remote Sites (Survivable remote site telephony)

20

Busy Hour Call Attempts 3600

SMB Call Processing


SMB Call Processing Portfolio Positioning

UC Telephony Platforms - Commercial SegmentScalability / UC Applications

UC 500

Unified CM Business Edition

Unified CM

Unified Communications

Manager


Scalability / UC Applications

500 Series

Unified CM Express

64 100 500 1000250

S Mid Market

Partners: Select Express UC AUTH BE Advanced UC

SPA

16

Cisco Unified Communications for SMBs

Smart Business Communications

System

Unified CM Express

Unified CM Business Edition

Up to 64 users

Voice, messaging, video, data

PSTN, FXS

20 – 250 users

Voice, messaging, video, data

PSTN, FXS

100-500 users

Voice, messaging, mobility, video

Advanced UC

Integrated Services

BusinessSize


UC 500 Series MCS 7828Integrated

Services Routers

PSTN, FXS

Basic VPN, firewall

PSTN, FXS

VPN, firewall

Advanced UC applications via CUWL

Unified CM Express Unified CM Express 7.0

Unified CM 7.0Call Control

Platform

Services

Cisco Unified Communications PortfolioCall Processing

Network Infrastructure

Presence ServicesContact CenterMeetingPlace

Presence ServicesMessaging ServicesContact CenterMeetingPlace

Mobility ServicesPresence ServicesContact Center

Integrated Services

Integrated Services

Mobility

Messaging

Video

Integrated ServicesMobility

Video

Clustering

Add Network Infrastructure as Required

Integrated ServicesIncludedPSTN, FXS

Smart Business Communications System Hardware Options

WirelessPoE SwitchingMonitoring

Optional Unified Communications

Applications

Mobility ServicesPresence Services


Smart Business Communications

System

Unified Communications Manager Express

Unified Communications Manager Business

Edition


Manager

UC 500 SeriesIntegrated Service

Routers MCS 7828 MCS SeriesPlatform

Call ProcessingUnified

Communications Manager Express

Up to 250 Users


Manager

Up to 500 Users


Manager

30,000 + Users

Unified Communications Manager Express

Up to 64 Users

Integrated Services

PSTN & FXS

Messaging

Video, VPN/Firewall

VideoPSTN, FXSMessaging, Video Basic VPN/Firewall

Guidance – Which Product to Lead With?

Requirement Lead with

Voice / UC, data, security, on a single router Unified CM Express

Integrated network infrastructure and voice Unified CM Express

Deployment w/More than 50 users


Add voice to an existing deployed ISR Unified CM Express

Voice, messaging, mobility on a single server Unified CM Business Edition

Advanced UC features and applications Unified CM Business Edition

Larger, fast growing business Unified CM Business Edition

Compete with enterprise-class products Unified CM Business Edition

Product Comparison

Unified CM Express Unified CM Business Edition

Basic PositioningVoice, messaging, routing, security, WLAN, switching on a single platform

Advanced unified communications applications on a single server

UC ApplicationsUnified CallConnector(s) provide presence, mobility, IM, click-to-dial, Microsoft Outlook integration

Cisco Unified Workspace Licensing (CUWL-BE) available for Unified Presence, Unified Personal Communicator, and Unified Mobility

Limited selection for 3rd party Broad application support, including


Application SupportLimited selection for 3rd party applications

Broad application support, including 3rd party and the Cisco Unified Application Environment

Multiple Site CapabilitiesUnified CM Express deployed on-premise at remote site

Support for up to 19 remote sites

Resiliency / RedundancyBased on highly reliable Cisco Integrated Services Router & IOS operating system

MCS 7828 server features a RAID 1 dual disk drive array and power supply w/10 yr MTBF

SurvivabilityDual Unified CM Express deployed locally

Unified SRST (router as gateway to PSTN)

Investment Protection

Full migration path to Unified CM

Some features may be lost, others gained during migration

Full migration path to Unified CM

Full investment protection (features, applications, IP phones, gateways, servers)

Unified CM Platforms

Unified CMBE Unified CM

Number of Cisco IP Phones supported 500 30,000+ per cluster

Integrated Voicemail �Requires adjunct

server

Number of sites 20 max 500 per cluster

Full feature


Resiliency/RedundancySurvivability using Unified SRST

Full feature redundancy via 2nd

server

UC Applications Portfolio:

Unified CMBE


Unified CMBE Additional Solution Elements

Attendant Consoles –Department vs. Business Versions

Cisco Department Attendant Console(small-sized)

� Max 2 operator clients per every 150 IP phone users

� Supported on desktop PC or low-end server

� 5 sets of 150 phones/2 clients supported on 1 low-

Cisco Business Attendant Console(medium-sized)

� Supports up to 500 IP phone users

� Max 2 Operator clients per cluster

� Supported on desktop PC or low-end server

� Install wizard & Communications Manager directory integration

� Supports 3 queues & 4 search fields


clients supported on 1 low-end server

� Install wizard & Communications Manager directory integration

� 1 queue & 3 search fields

� List Price $1395 (US) per client

� Supports 3 queues & 4 search fields

� List Price $2195 (US) per client

Connecting Users With ApplicationsEliminating Human Middleware

Mobile Data with Voice

Mobile Phone with Browser

IP Phone with Browser

Standards-Based Video Systems

AnalogPhone

Dual ModePhones

Cisco IPCommunicator

Cisco Unified IP Phone 7985G

Effectively Connecting Devices…


PartnerApps

Cisco Unity

Cisco Unified

Comm MgrCisco Unified Contact Center

Cisco Unified

MeetingPlace

Presence/SIP Network

Seamless Seamless Communications Communications

ExperienceExperience

Cisco Unified Presence

Cisco Unified Video-conferencing

…to Intelligent Services in the Network…

SIP

SIMPLE

Cisco Unified Comm Mgr Express/ Cisco

Unified SRST

Cisco Unified Personal CommunicatorUnified Communications Desktop Client

Improve collaboration and speed business process with impromptu conferencing

� 93% of users would conduct more Web and video conferences if it


Web ConferencingIntegrated Video Voice

conferencing

video conferences if it was easier

UC Widgets – Phone Designerhttp://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282224838


� Customize Cisco Unified IP Phone color display with a picture of your choice

� Tailor Cisco Unified IP Phone ring tone with a snippet of your favorite melody

UC Widgets – Windows Click-to-Call


� Make business calls without having to punch phone numbers on a Cisco Unified IP Phone - simply click to instantly connect with everyone

UC Widgets – Visual Voicemail


� View, listen and respond to voice messages right from the Cisco Unified IP Phone display – without having to dial into your corporate voicemail box

Unified Contract Center Express

� Virtual deployments for flexible, low cost utilization of resources

� Powerful skills and competency based routing for decreased operational costs and increased customer satisfaction

Cost Effective, Integrated, Flexible Solution


� Flexible call treatment and sophisticated self-service solutions with ASR/TTS and support for real-time notification (email, paging and fax) services

� Low cost integration for thick and thin CRM application clients

� Flexible customer contact interaction channels including inbound voice, email, and chat

� Comprehensive reporting, quality management and workforce optimization tools

Cisco Unified MeetingPlace Express Voice and Web Conferencing Solution

� Deploy conferencing with Cisco Unified Communications Manager for cost savings and productivity

� Simple, powerful functionality


Extensive voice conferencing capabilities

Control meetings and share content from web

Simple setup and attend from web and phone

� Simple to deploy and manage

Software solution on single MCS server

� IP voice—H.323 and SIP

120 concurrent users

Cisco Unified Application Environment

Emergency Alert Real Estate Advertising

Extending the Value of Unified IP Phones With Available Partner XML Applications


Broadcast

AttendanceMenuTime Clock

Retail ER Stats

http://www.cisco.com/web/developer/cuae/content/applications.html

Cisco netManagerUnified Communications

� Support for all the layers of Cisco Unified Communications System

� Auto discovery of detailed inventory and capability

� Actionable service level view of UC deployment; Cluster views, gateway and application


Cluster views, gateway and application operational status

� Phone and device inventory reports: phone status, phone search

SCCP and SIP Phones

Phone status change reports

� Contextual performance monitoring, alerting, reporting and trending

� Support for broad range of Cisco platforms

Customer Success


Customer Success

Unified Communications Manager Business Edition

Technology Reseller: Keeps Costs Down by Providing Employees w/Collaboration Apps

Challenge

“As a new company and

small business, we had

to keep our costs down.


Impact

to keep our costs down.

Adding more and more

employees is not the

answer.”

Alan Sears

President & Chief Executive

Officer

TBL Networks, Inc.

� Compete against larger resellers

� Provide excellent customer service

� Reduce costs

� Saved $57,000 by operating without office space for nine months

� Doubled revenues in six months without increasing staff

mrf1 New oneMike Fratesi, 5/14/2008

Pricing, Licensing & Ordering


Functionality What Is Included Traditional

Unified CMBE

CUWL Business Edition

Presence Cisco Unified Presence Profile ��

Mobility (with Sim Ring

Cisco Unified Mobility Profile ��

Cisco Unified Communications Manager Business Edition – Licensing Options


Sim Ring services)

��

Soft Client Cisco Unified Personal Communicator or Cisco Unified IP Communicator with Cisco Unified Video Advantage

��

Phone License License for One Cisco IP Phone Per User ��

Messaging Voice Messaging or Integrated Messaging including Advanced Speech Recognition (ASR), Text-To-Speech (TTS), Web and Email access (IMAP)

VM VM/IMAP/ASR/TTS

Call Control Cisco Unified Communications Manager Seat ��

Cisco Unified Communications Manager Business Edition - Pricing

Traditional Unified CMBE CUWL BE

Starter Package (7828 HW + SW binder + licenses)

$9,995 $18,995

First 50 users ��

Add-on User License $990 (10 pack)

$3,750 (50 pack)

$315 (1 user)


Call Control ��

Messaging ��

Phone License (1 phone) ��

Mobility Profile ��

Presence Profile ��

UC Clients (Cisco Unified Personal Communicator, Unified Video Adv, or IP Communicator) ��

Unified Communications Software Subscription (UCSS)

3yr Required ($70 per user)

Unified CMBE Traditional Base PlatformSKU Structure

Top-level SKU

Options Option SKUs List Price

CUCM7-BE - $0

Starter Packages MCS7828I3-K9-BE $9,995

MCS7828H3-K9-BE $9,995


MCS7828H3-K9-BE $9,995

Add-on Users CUCM-BE-10USR $990

CUCM-BE-50USR $3,750

Device Licenses LIC-CM-DL-10 $500

LIC-3PTY-DL-10 $500

Messaging Options

UNITYCN7-ADV-USR $15

Unified CMBE Workspace Bundle SKU Structure

Top-level SKU Options Option SKUs List Price

CMBE-WRKSP-BDL - $0

Starter Packages

MCS7828I3-K9-WL $18,895

MCS7828H3-K9-WL $18,895

Add-on Users CUCM-BE-WL $315


Add-on Users CUCM-BE-WL $315

UCSS-CMBE-WL $70

Client Options CUVA-CLIENT $0

CUPC-CLIENT $0

CIPC-CLIENT $0

Unified Communications Software Subscription (UCSS)

Term CUCMBE List Price CUWL BEList Price

One year UCSS-CMBE-1-10 $130

UCSS-CMBE-1-50 $612

Two Years UCSS-CMBE-2-10 $221


Two Years UCSS-CMBE-2-10 $221

UCSS-CMBE-2-50 $1,040

Three Years UCSS-CMBE-3-10 $273 UCSS-CMBE-WL $70

UCSS-CMBE-3-50 $1,285

Essential Operate Services

Term CUCMBE List Price CUWL BE List Price

1 year CON-ECD-7828H3 $1200CON-ECD-7828WL1

$1770

CON-ECD-BE10USR $105CON-ECD-BE-

WL1$21


CON-ECD-BE50USR $525

Traditional Base PlatformOrdering Example: 150 users

SKU Qty PriceExtended Price

CUCM7.0-BE (Top-level) 1 $0 $0

MCS7828I3-K9-BE (includes 50 users) 1 $9,995 $9,995

CUCM-BE-50USR 2 $3,750 $7,500

LIC-CM-DL-10 60 $500 $30,000


Total (Without services or upgrade) $47,495

UCSS-CUCM-BE

UCSS-CMBE-3-50 3 $1,285 $3,855

CON-ECD-7828H3 3 $1,200 $3,600

CON-ECD-BE50USR 6 $525 $9,450

Total (with services & upgrade) $64,400

* Sample configuration does not include Phones

Workspace Bundle w/CUWL BE Licenses Ordering Example: 150 users


CMBE-WRKSP-BDL (Top-level) 1 $0 $0

MCS7828H3-K9-WL (includes 50 users)

1 $18,995 $18,995


CUCM-BE-WL 100 $315 $31,500

UCSS-CMBE-WL 150 $70 $10,500

CON-ECD-7828WL1 3 $1,669 $5,007

CON-ECD-BE-WL1 300 $21 $6,300

Total $72,302

* Sample configuration does not include Phones

TDM Escape-UC Now Solution Package Ordering Example: 50 users


CMBE-WRKSP-BDL-GW (Top-level)

CMBE-WRKSP-BDL (Top-level) 1 $0 $0

MCS7828H3-K9-WL (includes 50 users)

1 $18,995 $18,995


50 users)

UCSS-CMBE-WL 50 $70 $3,500

CON-ECD-7828WL1 1 $1,669 $1,669

MCS7816H3-K9-IPC1 1 $4,000 $4,000

CISCO2821-SRST/K9 (includes PVDM-32 & FL-SRST-50)

1 $5,395 $5,395

VWIC2-1MFT-T1/E1 1 $1,300 $1,300

Total $34,859

Unified CMBE Licensing

� Same license procurement process for both CUCM and Unity Connection.

� Both use FlexLM generated license files.

� The license files are different –you must procure both a


� The license files are different –you must procure both a CM license AND a Unity Connection license.

� Licensed items are different and generated contents are different.

� Enforced at time of provisioning.

� Usage reports on separate screens.

License File Procurement Process

Customer

Place Order

PAK

Ship System

CM / CUCProduct Authorization


MAC

CCO websiteWorld Wide Web

PAK

LicenseFile

Email Generate License Files

CM / CUC

Install License Files onto System

LicenseFile

Register 2 PAKs: One for CMAnd another for Unity Cxn

Product Authorization Keys

Services & Promotions


Services & Promotions

TDM Escape UC Now solution package

1. Cisco Unified Communications Manager Business Edition Workspace Bundle

• Cisco MCS 7828 Server (Cisco Unified CMBE server)

• 50 Cisco Unified Workspace Licensing Business Edition Licenses which includes:

� Cisco Unified Communications Manager

� Cisco Unified Mobility

� Cisco Unity Connection

New!


� Cisco Unity Connection

� Cisco Unified Presence

� Cisco Unified Personal Communicator or Cisco IP Communicator with Cisco Unified Video Advantage

� Cisco Unified IP Phone license

� Unity Connection Advance User License

2. Cisco MCS 7816 (Cisco Unified Presence server)

3. Cisco Integrated Services Router (ISR) 2821 w/Unified SRST

� Can be combined with TDM Escape promotional offer; terms and conditions of TDM Escape promotional offer apply

� Available Starting February 3, 2009

TDM Escape – UC Now solution packageKey Messages

� TDM Escape – UC Now is an easy-to-order solution package specifically designed to integrate with a variety of legacy voice communications systems

� Provides a Cisco Unified Communications solution package for 50 “power users” and scaling to 500 users

� For customer situations that are more suited to getting started quickly with Cisco and to laying the groundwork for migration away


quickly with Cisco and to laying the groundwork for migration away from legacy telephony installations

� Provides a full compliment of Cisco secure unified communications and collaborative applications encompassing voice, video, mobility, data, and teleworking for users in the office or on the go.

Unified Contact Center Express Enhanced5 Seat Bundle

� Limited time promotional offer of Cisco Unified Contact CenterExpress software and enhanced agent licenses with Unified CMBE

Offer expires February 28, 2009

� The Cisco Unified Contact Center Express softwaremust run on its own server


Windows OS is required, optionally provided are the server platform, additional agents, upgrades to premium agents, high availability, ESW and UCSS

A single Product ID has been created for ordering—ensures completeness of components

Purchase of ESW and UCSS for Cisco Unified Contact Center Express is encouraged (customers may incorrectly assume ESW and UCSS for Cisco Unified CommunicationsManager/Unified Communications Manager Express applies to the Cisco UnifiedContact Center Express product)

� For more details, see the FAQ at: http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/prod_promotions_list.html

Cisco Unified Application Environment

� Additional licenses available via SolutionsPlus

� Paging

� Call recording

Bundled Application Suite–Radianta Beacon Office

Radianta Beacon Office Suite 50 UserLicenses are Bundled with CUAE for Free


� Call recording

� Dialer

� Phone lock

� Personal queue

� Emergency alert

� Time card

� Call notes

� Callback

� Extension mobility login

UC Migration Momentum (M2)

� Enhanced Cisco Technology Migration Program trade-in credits for equipment from Alcatel, Avaya, Ericsson/Aastra, Mitel, NEC, Nortel, LG, and Siemens using Cisco Technology Migration Program

� Eligible equipment includes phones, PBXs,


� Eligible equipment includes phones, PBXs, Key Systems, and other phone systems, conferencing and messaging systems, etc.

� Simplified ordering: no longer requires two-step DART and CTMP Process

� Unified CMBE is now part of the program

Runs through July 31, 2009

*Please contact your CAM for details on Federal requirements

** Financing offers available. Contact your local Cisco Capital representative for more information

Conserve resources and align investment with technology benefits with no payments or interest, for up to 120 days, while your Cisco Unified Communications solution is being deployed

Applies to Cisco Unified Communication solutions only

APAC Theater - No Payments, No InterestDuring Cisco UC Deployment *


APAC Enterprise and Commercial customers eligible

Minimum deal size of $50k

Order must be placed with a Cisco UC-certified reseller

Deployment period of up 120 days; available through FY 2009

Not available in Vietnam, Indonesia, Philippines

� Contact your Cisco Certified Partner or local Cisco Leasing Account Manager to learn more.

* See disclaimer below and AAG for full details at: www.cisco.com/go/ciscocapital

Are You Flexible Enough to Seize Market Opportunities?(Flash)Cisco Unified Communications Manager Business Edition can help you increase business agility and grow.

Unified CMBE Resources on Cisco.com www.cisco.com/go/cmbeOrdering guide:http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/ucmbe_og.pdf

Design and Deployment guides

Unified CMBE Resources


Design and Deployment guides http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/cmbe.html

http://www.cisco.com/web/partners/sell/smb/tools_and_resources/unified_comm.html

Interoperabilityhttp://www.cisco.com/en/US/solutions/ns340/ns414/ns728/networking_solutions_products_genericcontent0900aecd805b561d.html

Product Contact [email protected], Licensing Contact: [email protected]

Cisco Unified Communications ManagerBusiness Edition Virtual Labs

� Business Edition Virtual Labs

�Webex virtual classroom environment

�Virtual “hands on” lab environment

� Virtual Lab Scenarios

� Unified CMBE installation


� Unified CMBE installation

� Cisco Unified Communications Manager & Cisco Unity Connection Administration

�Cisco Unified Mobility

� Statistics and performance evaluation

Cisco Unified Communications Manager Business Edition 7 · Preserves enterprise call coverage...

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