Cisco Connected Workplace · Source: The 2010 Cisco Connected World Report Participants preferred...

Cisco Connected Workplace

Michael Saddington

Workplace Resources Manager

18 March 2014

Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 2

Global Headcount *

80,187 persons housed

62,950 employees

32% Engineering 23% Sales 45% all others

Global Portfolio

2.08 million sq. m. (50% owned)

64% Americas 16% EMEAR 20% APJCI

91 countries 300 metros

497 buildings

San Jose Headcount

22,940 persons housed 16,778 employees

41% Engineering 3% Sales 56% all others

San Jose Portfolio

0.7 million sq. m. (85% owned)

56 buildings

*Inclusive of PH that are not in WPR P&L and acquisition properties


Why CCW?


Work Styles Have Evolved Work anytime, from anywhere


100%

80%

51%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0

10

20

30

40

50

60

70

80

90

Seats in Portfolio Persons Housed Average Seats Utilized

Se

ats

(000’s

)

Global Office Space* Utilization

Source: FY12 Q1 Global Portfolio Model

Unused Total

Capacity Unused

Assigned Capacity

* Percentages are based upon seat capacity and not square footage, thus specialized improvements like labs, data centers, etc. are not considered


Cisco Work Styles

1. Highly Mobile 2. Campus Mobile

3. Remote/Distant

Collaborator

4. Neighborhood

Collaborator

5. Workstation

Anchored

Highly mobile;

Travels extensively to

customer and partner

locations; frequently

interacts with

customers

Internally mobile;

Interacts cross-

functionally in face-

to-face scheduled

meetings; Often in

leadership roles

Non-mobile

employee who works

frequently with

remote colleagues,

and frequently works

from home

Neighborhood-based

employee who is

mobile within the

group area; interacts

with, coordinates and

manages teams

Desk-bound, non-

mobile employee

who performs highly

focused individual

work; some team

interaction


Work Styles by Organization (2010 WPS)

53

13

22 22

13

22 17

6

29

9

22

23 30 45

20 34

11

16

3

11

10

6 2

10

5

12

7

32

51

22

37 36

38

42

15

29

3 3

23

5 4 10

2

56

19

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Engineering(n=5082)

CMO (n=106) Cisco Services(n=1339)

Finance (n=341) Legal (n=47) Manufacturing(n=331)

Operations (n=636) WW Sales (n=1616) Global Pop.

Workstation Anchored Remote / Distant Collaborator Campus Collaborator Neighborhood Collaborator Highly Mobile


Work Culture

41%

38%

47%

89%

32%

6%

collaborate with people in different time zones

telecommute at least once a week

classified mobile workers, though 43% work that way

work in a fully remote manner

work in a different location than their manager

of our employees work outside the U.S.

Source: Cisco Work Profile Survey, 2010


We are only 4 years away from the Net Gen entering the workforce.

Traditionalist Boomer Generation X

1928–1945 1946–1964 1965–1980 1980–2000 2000–20??

Net Generation

Millennials

Changing Workforce / Changing Workstyles


2010 Cisco Connected World Report

Source: The 2010 Cisco Connected World Report

Participants preferred jobs with workplace flexibility and remote access at

lower salary to less-flexible jobs at higher salary.

Nearly half with remote access worked up to three extra hours a day; a

quarter worked four or more hours.

Three of every five employees (60 percent) believed it was unnecessary to

be in the office to be productive. This was especially true in Asia and Latin

America.

Two of every three employees (66 percent) expected IT to allow the use of

any device -- personal or company issued - to access corporate data

anywhere, at any time.

Click here for further information.............

http://newsroom.cisco.com/dlls/2010/prod_101910.html


What is CCW?


3 Concepts Combined

Technology

Cisco Connected Workplace

Policy

Environment


Flexible Work Practices

Part Time Employee works less than full-time hours

Telecommute Work performed outside of a Cisco office

Off / On

Ramp Employees pauses work at Cisco for a 1-2-year period

Flex Time Variation in when work is completed


Space Policy

Global Space Policy transforms Cisco’s workplace occupancy model from individual to group assignment.

A group assigned workplace provides

flexibility and choice to the business while increasing the utilization of our assets.

Global Space Policy aligns with current work practices and does not require a change in current flexible work practices.


Emerging Trends


PCs & Macs Android & iOS Tablets Smart Phones

Explosion of Mobile Devices


Any Time, Any Place

Video Becomes Pervasive...

Across All Devices


The New Collaborative Workspace

Mobile, Social, Visual, Virtual


Design Concepts


Work spaces provided in two zones Common Zone and Neighborhood Zone

• Common Zone is the public area at the center/core of the floor/building.

• Neighborhood Zones surround the Common Zone, and are typically located around the perimeter of the building.

Common Zone

Neighborhood Zone


Menu of Spaces

Open Plan Workstations

Audio Privacy Rooms

Open Meeting Space

Quiet Rooms

Touchdowns

Tour Stops/Community Walls

Print Station

Lockers

Team Storage Cabinets

Conference Rooms (small medium and large)

TelePresence Rooms

Multi-purpose Rooms

Team Rooms/Project Rooms

eCafés

Mail/Print Rooms

Nap Rooms

Mother’s Room

Recreation/Collaboration Spaces

Spaces in the neighbourhood Spaces in the common zone


Chongqing Open Office Area


Singapore Open Office Area


St Leonards Open Office Area


Open Workspace - Engineering

25


Supporting Flexible Work: Extension Mobility

26


Supporting Individual Work: Audio Privacy Rooms


Audio Privacy Rooms


Spaces in Neighbourhoods + Common Support Spaces

Individual Personal Lockers Typical Print Stations (with Badge Printing)

Cisco Maps at Entrance Waste and Recycling Stations Day Lockers


Supporting Collaborative Work: Open Collab Area


St Leonards – Collaboration Area

31


Singapore Collaboration Area


St Leonards Open Meeting Area


C C

New TelePresence Systems

TX9000 MX200


Active Collaboration Rooms

Osaka St Leonards

New TelePresence Systems


Osaka Video Concierge


Osaka Open Office Area


Cisco Maps


St Leonards - eCafé


Hefei - eCafé


St Leonards - eCafé


Singapore Creativity Zone


St Leonards Creativity Zone


Community Walls


How we implement CCW


Managing Change



Project Team Rooms

Open Collaboration Rooms

Community Walls

Collaboration Benches Mothers’ Rooms/ Relaxation Rooms

Workstations TelePresence Upgrade

New Workplaces / Work Settings

Cisco Confidential 49 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Understanding Resistance

Tha

t’s

Your

Job

!

I’m an

Engineer!

What about my equipment?

I’m a

Dire

cto

r!

…but I can’t work in that Environment!

Everything I do is confidential!

That might be

fine for Sales but

it won’t work for me

But I’m

at m

y d

esk

every

day!

This isn’t fair!

I don’t care what the policy says,

just give me what I want.

This is just one more thing that Cisco is taking away from its employees

Give me my own desk or I’ll

quit!

No!

I’m going to just

work from home

and never go to the

office again!

I was promised an office when I was hired

I w

on’t

get

any r

esp

ect

without

my

ow

n o

ffic

e


Solution Development

Heat maps provide building historical usage data

Data is used to populate the CCW Programming Template which provides breakdown and ratio’s of all space types

Universal Planning Guide provides high level performance specifications


Change Management Curve S

upport

for

Change

Time

Sponsors Consumers

No Commitment

Let it Happen

Passively Helping

Actively Helping

Making it Happen

Institutionalize

Unaware Understanding Self Concern

Hands on Trial

Acceptance

Internalization

As sponsors move along their commitment curve . . .

. . . they help Stakeholders move along their commitment curve


Change Management High-Level Strategy Timeline and Activities

Leader Meetings

Orientation Meeting

Town Hall

Steering Committee Kickoff

Project Brief Approval

Steering Committee Meetings

Design Development/ CDs

CM Activities & Project Comms

Change & Readiness Activities

Construction

Steering Committee Meetings

SMT Establishment

Move-In Support

CCW Adoption & Sustainment

SMT Meetings

3-4 months 3-4 months 2-3 months 1-3 months

Business Insight Workshop

Sustaining Management Teams “SMTs” are local governance structures established to assure the ongoing success of group assignments as determined by the Global Space Policy. SMTs are comprised of an Office Council of local business representatives and the WPR & HR teams that support them.”


Our Newest Cisco Connected Workplace

St Leonards - Sydney


CCW Facts


Portfolio of data sources (mapping since 2010)

Positive trends in mobile work styles & attrition

Positive trends in mobile work styles & engagement

Positive trends mobile work styles & performance

Global Effectiveness & Engagement

Work Profile Survey (self-reported data)

Employee Engagement

Business Performance Evaluation

Voluntary Attrition

WPS

Pulse

Performance

Attrition


2011 Cisco Client Satisfaction Scores

3.0 3.2 3.4 3.6 3.8 4.0 4.2

Low Cost

Full Solution

SJ Campus Cube

Traditional

Global Scores

Average of Overall Sat: Services

Average of Overall Sat: Workplace Environment

3.0 3.2 3.4 3.6 3.8 4.0 4.2

Low Cost

Full Solution

SJ Campus Cube

Traditional

Physical Space

Meeting Room Technology Collaboration Space

On-site Customers Space Individual Work Space



Combining collaborative and networking technologies with an open floor plan

and an emphasis on mobility — reconciling productive working patterns with environmental

responsibility.

Environmental Savings

Estimated Energy Efficiency

Gains with Connected Workplace

Number of Employees

Traditional Office

300

Cisco Connected Workspace

Percent Change

400 33%

Increase

Connected Electrical Load (watts/square footage)

2.6 1.7 36%

Reduction

Connected Electrical Load (watts/employee)

432.9 178.7 58%

Reduction

Total Connected Electrical Load (watts)

127,169 71,476 44%

Reduction

Total Cooling Loads (BTUs) 433.646 243,733 44%

Reduction

Total Cooling Provision Tonnage 36 20 44%

Reduction

Source: CCW Environment Sustainability Report


For more information

Cisco Connected Workplace Community (http://iwe.cisco.com/web/view-post/post/-/posts?postId=458700182)

St. Leonards consolidation video (http://www.youtube.com/watch?v=MCaD4Fg5EHA)

http://iwe.cisco.com/web/view-post/post/-/posts?postId=458700182






http://www.youtube.com/watch?v=MCaD4Fg5EHA



Thank you.


Results for the recent St Leonards site consolidation

Reduction of 4,200 sq m

Reduction in rent $2.75 m pa

Reduction of workstations from 600 to 412

Available workpoints - 600

Occupancy from 19.9 sq m/person to 12.1 sq m/person


Chongqing Open Meeting Area

Cisco Connected Workplace · Source: The 2010 Cisco Connected World Report Participants preferred...

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