CIO Trends #4: Benelux - Bitpipedocs.media.bitpipe.com/io_10x/io_102267/item_1306461/CIO...But even...

CIO Trends #4: Benelux

IT Leadership best practices for CIO, CTO and CDO

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Netherlands expertise

unravels enterprise

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Dutch businesses have

heads in the cloud

Royal Dutch Touring Club

stimulates innovation and

renewal of ICT

MWC 2017: How virtual

reality could be the next big

thing for healthcare

CIOs must become hybrid IT

and digital leaders to avoid

becoming unfashionable

CW500: The journey to

successful enterprise

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In this e-guide:

We look at some of the biggest global enterprise trends and

add a Benelux twist with a focus on the Netherlands.

Blockchain is today what cloud computing was a few years

ago. Businesses are beginning to establish examples about

blockchain, while cloud computing moves to being a decision

about what kind of cloud strategy a CIO wants. Read about

both in this issue.

CIOs need to be involved in shaping how technology is used

as well as make decisions about what technology needs to be

made. Read about how a strategy to become more agile from

the IT department at one Dutch organisation has transformed

the operation.

Karl Flinders, Emea editor


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Jasper Bakker, guest contributor

Dutch expertise and level-headedness could help broaden the use of

blockchain within the finance sector and into a wider range of business and

government organisations.

It has been three years since IT venture capitalist Marc Andreessen wrote

about the promising future for bitcoin and its base technology, blockchain.

The pioneer, who built the first broadly available web browser, said in his

New York Times article that blockchain was then in a comparable state to

that of the World Wide Web in the early 1990s.

In some industries and areas, the impact of the internet has been disruptive

and even destructive. Use of postage stamps is increasingly rare, while the

music industry and retail have been transformed. A recent example of the

latter in the Netherlands is the demise of store giant Vroom & Dreesman

(May 1887-December 2015).

seemingly out of nowhere, but actually the result of two decades of intense

research and development by al


https://dealbook.nytimes.com/2014/01/21/why-bitcoin-matters/?_r=1

http://www.reuters.com/article/netherlands-retail-bankruptcy-idUSL8N14K1IH20151231

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wrote in 2014. The former Netscape founder was talking mainly about

bitcoin, but now it is becoming clear that the underlying blockchain

technology will make even bigger waves.

Blockchain is a distributed data transaction system built on egalitarian

nodes that chains blocks of data together. Each new mutation in the data

transactions is put into a new block, which then is locked down with

powerful encryption. Each block contains information about its predecessor,

thereby forming a traceable, verifiable chain.

With this setup, it is impossible to rewrite a past transaction. Of course,

fraud is not completely eliminated, but it would require cracking the

encryption and making a fraudulent change on each and every node

simultaneously. This is the power of the encrypted peer-to-peer system that

is blockchain.

Blockchain is basically an accounting ledger, but one that is decentralised,

self-checking, protected by encryption and only able to add changes but not

make changes to past transactions. Sounds ideal for the financial world, but

the use of this cryptoledger is not limited to money.

One of the likely real-world applications is for smart contracts an

automated form of microtransaction to quickly draft and conclude contracts

with a limited duration. It could be used for renting a car or purchasing

electricity or gas at certain price levels, for example.


http://bravenewcoin.com/news/visas-blockchain-use-sets-example-for-docusigns-50-million-users/

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The blockchain-based smart contract would not just be a digitised contract,

but would also contain intelligence. It would be able to automatically expire

or change certain sections based on agreed conditions, with no contract

guardian or other intermediary authority necessary.

A logical field of application is therefore the supply chain. This broad

applicability explains the interest of IT giants such as IBM and enterprise

resource planning (ERP) supplier SAP. There could be experiments, pilot

projects, hackathons and conferences galore.

Fintech first

Banking systems could be made obsolete by blockchain, so the banks and

other financial institutions are among those dipping their toes into the

blockchain water. But they are not the only ones affected and not the only

ones involved with this new decentralised technology.

In the Netherlands, banks such as ING are taking part, as are the Dutch

Chamber of Commerce (KvK), business software supplier Exact, pension

fund APG, t -stimulus

platform Dutch Digital Delta.

Partners are joining the Dutch Blockchain Hackathon, which is just one

Netherlands initiative exploring the possibilities of this distributed

transaction technology, and this month, Prince Constantijn, who is


http://www.blockchainpilots.nl/

http://www.blockchainpilots.nl/

https://www.dutchdigitaldelta.nl/en/about-us

https://blockchainhackathon.eu/partners

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ambassador for the Dutch startup booster StartupDelta, will kick off the

2017 hackathon for promising blockchain prototypes.

really overhyped now SAP CTO Mark Raben.

The Dutchman emphasised the need for level-headedness to not get

carried away by the hype and to focus on actual useful applications.

without applications, it too is quite

Raben sounds like a sceptic, but he is a blockchain enthusiast. The CTO of

the German IT giant sees enticing possibilities for blockchain in establishing

and registering ownership of wildly different things, ranging from real estate

and raw materials to music royalties, medical records and diamonds.

But even loftier goals are on the blockchain roadmap. Rutger van Zuidam,

owner of DutchChain.com and organiser of the Dutch Blockchain

Hackathon, sees much potential in public services.

Public services

-world use

case the new, digital version of the Stadjerspas in Groningen. This is a

discount card for citizens with low income, which gives several thousand


https://www.samenwerkingnoord.nl/algemeen/prins-constantijn-trapt-dutch-blockchain-hackathon-in-the-big-building-af/

https://www2.deloitte.com/nl/nl/pages/risk/articles/euro-50000-for-the-best-prototypes-at-the-dutch-blockchain-hackathon.html

https://www.linkedin.com/in/markraben

https://www.weforum.org/agenda/2016/12/fighting-human-trafficking-tracing-blood-diamonds-and-other-surprising-uses-for-blockchain/

https://www.linkedin.com/in/rutgervz

https://www.linkedin.com/in/rutgervz

https://blockchainhackathon.eu/p/about

https://blockchainhackathon.eu/p/about

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people in the Dutch city price reductions for libraries, sports clubs and

museums, for example.

to cut out. Now it is running on blockchain technology, connecting

thousands of citizens with a few dozen discount offering organisations.

A bigger example of blockchain mentioned by Van Zuidam is found outside

the Netherlands. It is the country of Estonia, which has a government-

mandated e-residency programme that deals with citizenship and marriages.

Estonia has the advantage of being a relative greenfield site; when the

Russians left the country, a completely new government system had to be

built.

Market forces

that the Netherlands, like many countries, does not

countries with less development or with less stable governments. There,

blockchain can offer the trust in transactions that a government cannot


https://stadjerspas.nl/activiteiten

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Examples of blockchain use in pioneering countries such as Estonia,

Switzerland and Singapore can be useful for others, said Yuri van Geest, co-

author of Exponential Organizations and founder of the Dutch think tank

Singularity University.

Other nations and governments should learn from those examples because

they really have to, said Van Geest. Although citizens are not like consumers

in a free economy with many competitors, there are market factors in play,

such as the lure of cities or countries for entrepreneurs, startups and

company offices. Much of the attraction depends on ease of business,

including dealing with public services, he said.

Flash companies

For developed nations, the promise of blockchain lies mostly in optimising

existing systems, supply chains and applications. Its technological pedigree

also makes new business models possible. The Dutch Chamber of

Commerce might, for example, facilitate the speedy creation of small

organisations for a specific task or limited time-frame so-called flash

companies.

A seemingly far-out application has been suggested by Ronald Prins,

founder of the originally Dutch security company Fox-IT. He is not convinced

that blockchain has a broad field of applications, but thinks e-voting is one

potential use.


https://www.linkedin.com/in/yurivangeest

http://exponentialorgs.com/

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Most experts think the killer app for blockchain has not yet been found.

Many applications look promising, but the one breakthrough use case is still

to be identified. Consultancy McKinsey reckons blockchain will reach its full

potential

Next article


http://bravenewcoin.com/news/mckinsey-sees-blockchain-technology-reaching-full-potential-in-5-years/

http://bravenewcoin.com/news/mckinsey-sees-blockchain-technology-reaching-full-potential-in-5-years/

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Jasper Bakker, guest contributor

When the television talent show The Voice of Holland caused a network

traffic jump like never before due to a suspected distributed denial of

service (DDoS) attack, the cloud capacity scaled and it all turned out alright.

The TV show is one of many cloud users in the Netherlands, with

about three-quarters of Dutch companies now using cloud in one way or

another. This is according to research published in December 2016 by IT

training provider Global Knowledge.

The study asked 500 Dutch organisations about their cloud usage,

including software as a service (SaaS), platform as a service (PaaS),

infrastructure as a service (IaaS) and other forms of cloud, next to public

and private clouds.

The main reasons for going into the cloud are typically to have more

flexibility and better scalability, as well as to improve business performance

and prevent up-front investments in hardware and software.

Dutch company Aviko has slightly different reasons. The international potato

processor, which has customers such as the Dutch supermarket chain


https://www.youtube.com/watch?v=gbyXXnw3iR4

http://www.computerweekly.com/news/450411183/2017-may-be-crisis-year-for-DDoS-attacks-warns-Deloitte

http://www.computerweekly.com/news/450411183/2017-may-be-crisis-year-for-DDoS-attacks-warns-Deloitte

http://www.globalknowledge.nl/Knowledge-Centre/white-papers/nederland-en-cloud/

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Albert Heijn and British supermarket giant Tesco, is an Amazon Web

Services

The usual benefits of cloud computing were not as important to its decision

to sign up as its expansion into China.

Enterprise

Summit, which took place in September 2016 in the Dutch city of the Hague,

where Jansen was one of the featured customer speakers.

joint venture and opened a potato chips factory in Inn

resource planning (ERP) system was needed, but the unique Chinese

situation presented hurdles.

There was also uncertainty

ByDesign

plan was to utilise the SAP installation, which was running in the

Netherlands, and not to have another datacentre locally in China.


http://www.computerweekly.com/news/450404123/The-need-for-speed-Inside-the-cloud-innovation-engine-at-AWS

http://www.computerweekly.com/news/450404123/The-need-for-speed-Inside-the-cloud-innovation-engine-at-AWS

https://aws.amazon.com/summits/enterprise-summit-netherlands/sessions/

https://aws.amazon.com/summits/enterprise-summit-netherlands/sessions/

http://www.zdnet.com/article/sap-to-halt-development-of-business-bydesign-report/

http://searchsap.techtarget.com/definition/SAP-Business-ByDesign

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Encountering problems with latency

Still, the China operation turned out to be somewhat problematic. The

connection between the Dutch datacentre and the Chinese operation was

inconsistent. Jansen said there was too much latency, VPN use was costing

money and the Chinese government restricts certain kinds of internet traffic.

At the end of 2015, Aviko was approaching a deadline and had just three

months to get things operational. The clock was ticking and people were

sweating, said Jansen, so the only option seemed to be to have another SAP

installation in China.

China, which was launched just three years ago. The solution for Aviko

seemed simple: just copy the whole SAP instance to the Beijing region. But

this proved to be easier said than done.

First, there was the matter of the copying 900GB, which took about a week

through a VPN connection. And then there was the matter of licences for the

now cloud-based software. There was much coordination with China and

SAP in Walldorf, Germany, and the development environment of the SAP

system was up and running two weeks later. Within three weeks, the whole

SAP installation was live in AWS.


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It is currently an isolated instance with no synchronisation back into the

main Dutch installation. First, Aviko needs to assess which data and how

much data it needs to keep in sync.

e sales

online data transfers, because of the problems that necessitated this cloud

The Dutch company has big ambitions for the large Chinese market. It

currently has one production plant in China and wants to build out. But to

unlock its market potential it must first have ICT operations in place, which in

this case are in the cloud.

Next article


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Kim Loohuis, guest contributor

The Royal Dutch Touring Club (the ANWB) is focused on creating an agile IT

department that can use technology to innovate like a startup.

While the organisation has long been seen as quite outdated, the ANWB and

said Gregor Abbas, digital innovation strategist at the ANWB.

The ANWB is the largest motoring club in the Netherlands, with 4.4 million

members and 3,500 employees. It was founded in 1883 and today offers a

wide range of services for recreation, tourism and mobility.

Having the agility of a small startup is not natural for such a large club, yet

innovation is highly valued in the ANWB. New technologies can be rolled out

quickly through agile principles and a scrum process, and IT is the engine

behind all sorts of innovations in the organisation.

To become more flexible, the company began a transition to agile in 2015,

and the most important change is that the various agile teams work together


https://www.anwb.nl/

https://www.linkedin.com/in/gregorabbas/

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ting or other

departments, if certain questions arise, people must quickly work together

Abbas works for the IT Office, the staff department of the CIO. There are

about 10 people in the department engaged in the development of the IT

The IT vision of the ANWB covers themes such as omni-channel, data-driven

IT as a service and innovation. Abbas is closely involved in the area of

opportunities, and facilitating and encouraging the culture associated with

More agile ways of working have made the ANWB more innovative. This is

not easy for such a large organisation, but Abbas and his colleagues have

developed a process to stimulate innovation and renewal.

end reports from

major research firms and major players in the market. Not all trends and

developments are equally interesting for us, but once we see opportunities,


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The aim of Abbas and his colleagues is to bring order to the chaos in the

rapidly changing IT world and show what practical applications might be

useful for the ANWB. Once a promising and impactful new technology or

to colleagues about the technology, its potential opportunities and where we

to look into where in the organisation the new technology we want to focus

on can be interesting. That way, we can invite specific people to the

meeting. The most promising business case is then translated into a

be

this way, the costs remain manageable. The pilots are designed to quickly

detect whether value can be extracted from the new technology. It takes

many traditional companies quite a long time to discover the new or added

A successful pilot is then scaled up. When only one out of 10 pilots yields a

multiple of the investment, the initial costs are largely recouped.


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Big data pilot

One successful pilot was on the potential of big data. Using artificial

intelligence and machine learning, the Roadside Assistance Forecast

algorithm was built in three months. This determines how much roadside

assistance is needed on any given day, depending on the expected number

of incidents.

organisation (KNMI), including records of roadside incidents from the past.

and from that makes a prediction on the expected number of future

In the past, the staff who planned roadside assistance services needed

several hours of searching and recording all information necessary for a

prediction, but the Roadside Assistance Forecast produces this information

in just a few seconds.

o the planning department. We want

to continue to improve the system for the time being, so the forecasts are

getting better and better. Eventually, there will come a time when the


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e

said, whilst adding that planning teams are still essential.

algorithm based on factual information goes a long way, it misses the gut

feeling that people have through their years of experience. That is

Sharing inspiration and knowledge

Following the successful big data pilot, the ANWB purchased a data lake

datasets. Datalab is a multidisciplinary, virtual team that deals with data

community that must stimulate innovation in the organisation even more.

o show that we want to inspire each

he said.

The community consists mainly of people from the business who already like

innovation and have the enthusiasm to get started with new things.


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Abbas.

Whatever the future holds, the Royal Dutch Touring Club is ready for it.

Next article


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Alex Scroxton, networking editor

This time last year, visitors to Mobile World Congress 2016 in Barcelona

remarked on the sudden prevalence of virtual reality (VR) tech on many of

the stands.

Then, memorably, Samsung brought the technology to global attention when

it enlisted for a viral demonstration at the

launch of its Galaxy S7 handsets.

Consumer virtual reality is all well and good, but in the 12 months since

with new smartphones have gone largely unused, treated as a curiosity for a

few weeks before ending up in a cupboard.

More attention is being paid to the idea of augmented reality (AR), which like

its more immersive VR cousin had a viral moment in the summer of 2016

when millions took to the streets to hunt and collect cute little animals in the

hit AR game Pokémon Go.


http://www.mobileworldcongress.com/

http://whatis.techtarget.com/definition/virtual-reality

http://www.computerweekly.com/news/4500277799/Virtual-insanity-Is-2016-the-year-users-go-big-on-VR

http://whatis.techtarget.com/definition/augmented-reality-AR

http://searchcio.techtarget.com/blog/CIO-Symmetry/Enterprise-augmented-reality-is-a-Pokemon-Go

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It would probably be fair to say that VR is walking a long path to widespread

beyond playing video games, the technology continues to advance at pace,

and is finding new use cases in many fields.

Some of the most interesting applications, and perhaps the most relevant to

society, are to be found in the field of healthcare.

Once upon a time, Wendy Powell of the University of Portsmouth worked as

a private chiropractor, but she returned to academia to take a degree in

computing and IT, which she followed up with a doctorate in creative

technologies, for which she studied walking behaviour in VR.

Now reader in VR at the university's School of Creative Technologies, Powell

conducts extensive research into the use of VR and interactive technologies

for health and well-being, and regularly represents the Institute of Electrical

and Electronics Engineers (IEEE) on VR topics.

for physical rehabilitation. There are a wide variety of different applications

A wide field of research

As previously explored during the early stages of her research, a great deal

stroke patients,


http://www.computerweekly.com/news/1280095013/Portsmouth-uses-Dell-supercomputer-to-scan-the-cosmos

https://researchportal.port.ac.uk/portal/en/persons/wendy-powell(51525620-22d4-4ec8-a8ec-7c252ee7ea70).html

http://searchnetworking.techtarget.com/ezine/Network-Evolution/With-new-IEEE-Ethernet-standard-old-cables-learn-new-tricks

http://searchnetworking.techtarget.com/ezine/Network-Evolution/With-new-IEEE-Ethernet-standard-old-cables-learn-new-tricks

http://www.computerweekly.com/news/2240086723/Virtual-reality-helps-stroke-victims

http://www.computerweekly.com/news/2240179524/Case-Study-Telestroke-Network-hastens-stroke-treatment

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using certain properties of VR, such as the ability to change where people

see their hands moving, to regain control of their movements.

Stroke patients can also benefit from programmes that help them simulate

basic tasks that may have to be relearned after an attack. This could include

boiling a kettle safely, with no risk of scalding oneself, says Powell, or

relearning how to cross a road in an environment where there is no danger

of being struck by a vehicle.

VR is proving to be of similar use in fields such as physiotherapy, where it is

being used to make mundane exercises a little more interesting for patients.

incredibly boring, and as soon as the patient starts to feel a bit better, they

actively engaged.

y and do 100 repetitions,

using full-body tracking at the same time, you can look at your performance


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Amputees use VR to visualise phantom limbs

One of the most interesting areas of research for VR practitioners in the

healthcare sector is to help amputees manage their conditions. Statistics

imb as if it

was still there, a condition known as phantom limb.

People experience these sensations in a number of different ways, such as

tingling, itching or twitching, or even trying to make a gesture. However for

many amputees the experience of having phantom limb is overwhelmingly

painful. It is very common for patients to be on very strong doses of

medication to manage that.

Using visualisation to reduce the pain is one technique that has gained some

traction, but this is quite difficult to do and depends a lot on the ability of the

patient to internalise and believe that, for example, a reflected image of a

complete limb in a mirror box is their own.

However, researchers are now beginning to understand that there is actually

something about VR that reduces pain.

Trials with amputees have shown that by using electromyography (EMG) a

diagnostic technique that detects the electrical potential of muscle cells

when they are activated


http://www.limbless-association.org/

https://en.wikipedia.org/wiki/Electromyography

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arm, for example, in an attempt to control and move the absent forearm can

be rendered in a VR environment.

intent to clench the fist, even if there is no fist. We can use that to clench an

animated fist, so that when they have the headset on they can see the

well.

-motor feedback. The patient connects the loop

back and tells the brain that the hand is okay and they can move it. That

seems to be a very powerful tool not just to reduce pain, but to allow the

patient to mentally let go

Obviously, amputees cannot spend the rest of their lives in a VR

environment, but Powell envisages that in the future, once prescription

protocols for VR are properly developed, people may use it a couple of times

a day to help them manage their pain without needing to fall back on

powerful drugs. This would, however, require extensive clinical trials.

VR is still an unknown quantity

Powell is at pains to point out that there are still many other unknowns when

it comes to VR. She compares its development to something like a drug trial


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The need to find out exactly VR reduces pain is an urgent one. Functional

magnetic resonance imaging (FMRI) scans of the human brain do indeed

show that the pain sensors of the brain do indeed dull their activity when the

patient is in VR, Powell explains, but the jury is still out on why this should be

the case, or at what level of the brain it is being driven.

In physiotherapy work, the very fact that VR is being used to change how

people are behaving means there can be other negative effects. Powell

compares it to the early days of the Nintendo Wii games system, when there

was a brief fad for exercise games, such as Wii Tennis.

However, players very quickly discovered that they could trick the system to

win more easily by swinging from the wrist instead of from the shoulder as

a tennis player would. This caused a lot of cases of repetitive strain injury

(RSI).

that it changes how people behave and lets them cheat because patients

ll.

The other, more publicised problem with VR is that it can make users feel

slightly nauseous, which is not ideal when they may already be ill. In the early


https://en.wikipedia.org/wiki/Functional_magnetic_resonance_imaging

https://en.wikipedia.org/wiki/Functional_magnetic_resonance_imaging

http://www.computerweekly.com/blog/Downtime/Its-all-in-the-flick-of-a-wrist

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days of VR, this was largely a hardware issue, with graphics taking too long

to render if the user moved their head too quickly. This problem has largely

been developed out now, but others have taken its place.

what we call accommodation convergence conflict, which sounds

focusing on a screen here but tryi

says Powell.

design and where you get

people to look.

around a VR Roman villa environment, an experience she found very

nauseating because it gave her the sensation of moving without actually

physically moving.


http://searchvirtualdesktop.techtarget.com/answer/How-virtualized-GPU-technology-renders-complex-graphics

http://searchvirtualdesktop.techtarget.com/answer/How-virtualized-GPU-technology-renders-complex-graphics

http://www.computerweekly.com/news/450299654/Virtual-reality-finds-fans-at-Reading-University

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One way to solve this could be to build moving elements into the external

environment, such as a vibrating chair like you might find in a fairground

being carried around in a litter chair, and both the external and internal

stimuli would match up. Of course this would be very expensive, so in

practice it is more likely that the problem will be solved through closer

attention to VR scenario design.

user is sitting, have the VR narrative have them

IEEE VR conference is

doing a great deal of technical underpinning research to look at things like

stable horizons and frame of reference; things we can use to reduce

VR finds acceptance among patients and doctors

Nevertheless, Powell has found that, whether it is being used to help elderly

people learn exercises to keep active and remain in their own homes; to

make sure people with broken bones keep on top of their physio; or to help

amputees relieve their pain, VR is being well accepted across the board.


http://ieeevr.org/2017/

http://www.computerweekly.com/news/450304515/Surrey-and-Borders-NHS-Trust-launches-IoT-trial-for-dementia-patients

http://www.computerweekly.com/news/450304515/Surrey-and-Borders-NHS-Trust-launches-IoT-trial-for-dementia-patients

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nherent bias where I expected

elderly people in particular to be very resistant, but they actually often

says.

Amputees, particularly those with injuries sustained during the wars in

Afghanistan and Iraq, tend to be even more enthusiastic. Young and

drugs to manage their pain; they prefer to be as drug free as possible.

terally anything that can solve my

too, people get pretty excited. The pain can be intense. But where you can

Clinicians, too, are increasingly open to the power of VR in healthcare, says

Powell, much more than they were in the past, because the technology has


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advanced to the point where all you need to use it is a smartphone and a

headset.

have another tool in their armoury, particularly one they can send

patients home with like mobile VR, that helps with pain management and

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Angelica Mari, associate editor

As organisations aim for digital transformation and debate the relevance and

role of IT decision makers, how can traditional CIOs deal with the threat of

becoming undesirable in the job market?

According to the 2016 CIO Survey by recruitment firm Harvey Nash and

consultancy KPMG, the proportion of organisations with chief digital officers

(CDOs) rose from 7% to 17%, implying that one in 10 firms hired a CDO in

2015. Appointments of CDOs stalled a little in 2016 down by 2% but

organisations are assigning increasing importance to the notion of a

dedicated digital leader separate to the CIO, and for some the trend is

irreversible.

Over the past two decades the emphasis in enterprise technology has

moved from managing back-office systems to positioning IT as the primary

means of delivering to, and communicating with, customers. Not all CIOs

were immediately up for the challenge or at least were perceived not to be

and new roles such as the chief data officer were created to provide

modern management capabilities.


http://www.computerweekly.com/news/450296758/CIOs-enjoying-greater-business-influence-finds-survey

http://www.computerweekly.com/news/450296758/CIOs-enjoying-greater-business-influence-finds-survey

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as caused a problem when

require, according to Ian Cohen, a former CIO and now digital advisor at the

Leading Edge Forum.

what digital means to them. Frankly, if an organisation has a CIO and is now

looking to replace that role with a CDO, it just means they had the wrong

role -

engaging technologies for customers, clients and ma

Dysfunctional results

Regardless of the motivation of organisations for hiring a CIO, or another

role such as a CDO, the uncertainty has damaged the CIO and the IT

department internally, according to Ben Booth, former CIO at polling firm

Ipsos Mori and now an interim IT leader, whose recent assignments included

IT and change director at the National Offender Management Service.

organisations, but led to fragmentation of resource, effort and expertise.

The result was often dysfunctional, and when the digital world was


http://www.computerweekly.com/video/CW500-Ian-Cohen-Leading-Edge-Forum-discusses-CIO-leadeship

http://www.computerweekly.com/video/CW500-Ian-Cohen-Leading-Edge-Forum-discusses-CIO-leadeship

http://www.computerweekly.com/news/2240241984/CIO-interview-Ben-Booth-on-transforming-IT-at-the-National-Offender-Management-Service



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dependent on IT-delivere

says.

Another problem, says Booth, is that many digital experts were not familiar

with the demands of cyber security and resilience, which made for flaky

systems. This has been corrected though, and CDOs, as well as CIOs, are

up to speed with digital realities, the result being a convergence back to a

single IT organisation a situation that has occurred at major government

departments such as the Home Office and the Department for Work and

Pensions.

Booth echoes the view that the skillset required from executives now

encompasses both digital and traditional IT so IT leaders need to

demonstrate capabilities across the board.

Fernando Birman, head of the digital office at Belgian chemical giant Solvay,

says the CIO and CDO briefs can be confusing in many companies. The

IT to add value to the business, but

enterprise ambitions to achieve digital change have often associated that

objective with the CDO.


http://www.computerweekly.com/news/450300656/Home-Office-merges-IT-units

http://www.computerweekly.com/news/450303579/DWP-joins-up-digital-data-security-and-IT

http://www.computerweekly.com/news/450303579/DWP-joins-up-digital-data-security-and-IT

http://www.computerweekly.com/news/4500243862/CIO-interview-Fernando-Birman-head-of-the-digital-office-Solvay

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and culture. The sectors that have a more aggressive profile and are more

subject to startup competition preferred to separate CIO and CDO roles,

leaving to the latter the challenge of blending into the business and finding

O are the same person. With

cloud and outsourcing becoming more intense, the role of the CIO as a

resource manager will continue to lose importance, with he or she eventually

In search of a hybrid

It is perhaps a matter of time until the CIO and CDO roles merge, but some

CIOs are not prepared to take on this double role yet, according to Simon

Gratton, former CDO at Zurich Insurance and Deloitte, and now an interim

executive.

mindset, which is a problem for companies looking to transition to a digital

operating model. Companies looking for significant change are generally

looking outside for a CIO/CDO hybrid, but in reality few of these individuals


http://www.computerweekly.com/video/UKtech50-Simon-Gratton-chief-data-officer-Zurich-Financial-Services

http://www.computerweekly.com/video/UKtech50-Simon-Gratton-chief-data-officer-Zurich-Financial-Services

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-house for their next CIO often believe that

digital is not needed across back-office systems when, in fact,

Tech leaders seeking opportunities in this new context need to increase

their digital and data thinking to be successful, but this varies, according to

Gratton. He says that in small and medium-sized companies a single

Gratton says the recruitment of leaders who will be effective in a digital

context is more about culture than skillset. If corporate cultures and

operating models are adapted to embrace digital, rather than focusing on

internal politics around IT and digital, not only is success more likely, but will

also allow for skills to be cross-pollinated between the CIO and CDO

organisations.

digitally-averse culture. You cannot separate IT from digital transformation

as they need to go hand-in-

Achieving IT and digital convergence

The need for skills convergence between IT and digital becomes more

evident when speaking to recruiters who work with executives focused on


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both ends of the spectrum. According to Iain McKeand, director of the CIO

practice at recruitment firm Harvey Nash, companies are looking for CIOs

with expertise that encompasses digital, data, security and innovation, in

addition to the technology itself.

traditional skills required about five years ago around managing and

controlling the IT estate have become unfashionable and even undesirable

massive change programmes and will immediately move on to the next

assignment once they are done. They are hard to find and expensive, which

McKeand says CIOs transitioning to this new hybrid world realise not only

that they have to be more mobile geographically, but also they need to

become more marketable to find themselves suitable employment sooner

rather than later.

to be able to describe an interesting project they have been involved in, as

well as promote it via speaking engagements and by going to as many


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meeting experts on an almost daily basis to

within digital transformation and what keeps organisations awake at night.

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Lis Evenstad, management editor

There is no doubt that effective collaboration in the workplace is beneficial

you to

share information, dial into a video conference or quickly get in contact with

whoever you need are all key to a happy and productive workforce.

While it seems like an easy win, experts at the latest CW500 Club shared

their advice and lessons learned on the journey, showing that implementing

cloud solutions is not as straightforward as it looks.

Steve Mellors, collaboration programme manager at the Wellcome

Trust,

He said that although moving to the cloud and implementing new

collaboration tools could create a better work environment, the organisation

had to be ready for it.

going to be part of your infrastructure for the short term, or maybe the long


http://www.computerweekly.com/microscope/feature/Rise-of-the-collaborative-mobile-workforce

http://www.computerweekly.com/ehandbook/CW500-Enterprise-collaboration-for-a-mobile-workforce-Wellcome-Trust

http://www.computerweekly.com/ehandbook/CW500-Enterprise-collaboration-for-a-mobile-workforce-Wellcome-Trust

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hoping tha

sort out, especially if this poor infrastructure has led to an unhappy

workforce and your customers have issues, you have infrastructure issues

es not

Traditionally, IT has a poor history with this. The IT team will fiddle with stuff

over the weekend, users come in on Monday morning and everything has

changed.

desire to have this new stuff thrust upon the

Just because people use apps such as Facebook, Dropbox and Skype in

Microsoft SharePoint and expect everyone to use it right away, he said.


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Differences in usage

The difference between users embracing mobile tools in their personal life

and in their work life is something Laura Bennett, head of digital

collaboration at the Parliamentary Digital Service, has also experienced. The

digital service covers all MPs and peers, as well as all the staff connected to

Parliament and constituency offices.

ople across the

Bennett explained that an MP will have a personal phone and a

parliamentary iPad. But the MP may also use the phone for work purposes,

and this blurs the lines between what is a work device and what is a

personal device.

This means that the digital service will support the users, not the device, she

said. Despite that, the applications delivered on the iPad by the digital

service are often more complicated because they are sometimes bespoke

How much patience a person has when, for example, Facebook changes its

changes to the work


http://www.computerweekly.com/ehandbook/CW500-Enterprise-collaboration-for-a-mobile-workforce-Parliamentary-Digital-Service

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which I mean expectations of uptime, warning of changes and the depth of

added.

The Parliamentary Digital Service began its transition to Office 365 in 2013,

but at the same time it also rolled out Office 2013. Because messages to

staff were poorly delivered, this meant users now correlate Office 365 with

difference to them. The only change they saw was the client though which

As the service is revisiting its Office 365 project, it is filling in the gaps that

were left the first time around.

engaging with

The service has employed a growing team of user engagement specialists.

d have spent this time


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Shadow IT

According to research carried out by cloud application performance

firm VMTurbo, the emergence of shadow IT deployments is cited as a major

reason why more than half of companies claim not to have a formal cloud

strategy in place.

Both Mellors and Bennett have experienced the use of shadow IT in their

organisations. The Parliamentary Digital Service discovered that after

implementing Microsoft SharePoint, users were clearly taking other routes

because of a lack of engagement over how to use it.

The most interesting one was a team that decided they wanted an internet

connection int

So how do you successfully implement mobile collaboration tools?


http://www.computerweekly.com/news/450295870/Shadow-IT-cited-as-reason-why-62-of-firms-have-no-formal-cloud-strategy

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