Cintas has several channels for uniform clothing wearers to communicate their needs. Consistent and Cintas has several channels for uniform clothing wearers to communicate their needs. Consistent and timely communication with timely and proper follow-up is the key to a solid, well run program that timely communication with timely and proper follow-up is the key to a solid, well run program that eliminates the need for management involvement or wasted productive time.eliminates the need for management involvement or wasted productive time.

The components of the Cintas communication system are:The components of the Cintas communication system are: Tell sales service representative during one of his weekly visitsTell sales service representative during one of his weekly visits• Call office and speak with customer service representativeCall office and speak with customer service representative• Place service request tag on soiled garment prior to pick-upPlace service request tag on soiled garment prior to pick-up• Send in monthly postage paid cardSend in monthly postage paid card• Monthly account management visitsMonthly account management visits

Like any system, the success of Cintas’ communication network is based upon execution and training. Like any system, the success of Cintas’ communication network is based upon execution and training. These are vital components to a safe/effective running uniform program.These are vital components to a safe/effective running uniform program.

Customer ServiceCustomer Service Empowered Route Service People Empowered Route Service People Account ManagersAccount Managers Customer Service RepresentativesCustomer Service Representatives Call ManagementCall Management

Central Computer BasedCentral Computer Based Frequency & Types of Requests Frequency & Types of Requests Both Phone & Written Both Phone & Written Individual Request PerformanceIndividual Request Performance

Requirement 12:Requirement 12:Communication SystemsCommunication Systems

Communication Systems—Communication Systems—Customer SatisfactionCustomer Satisfaction

Communication Systems—Communication Systems—Customer SatisfactionCustomer Satisfaction

Cintas scored #1 as the “Industry Leader in Providing Excellent Customer Service

Customer Request System tracks all incoming calls for quick resolution

CSI measures levels of customer satisfaction for each Cintas location

Mystery Shopper Program

Communication Systems—Communication Systems—Service Sales Reps.Service Sales Reps.

Communication Systems—Communication Systems—Customer Request SystemCustomer Request System

All incoming customer calls are documented

On the first call, an immediate plan of action is agreed upon with customer

Customer satisfaction is guaranteed

Wearer Education Ensures Wearer

Acceptance Promotes Safer Work

Environment Examples:

Informational BrochuresCD/DVD’s Internet Tools

Program Management Resources

Custom Web Site Capabilities

Locally Served

Documented Policies and Procedures

Program Flexibility

COMCustom Site Programs

Benefits to the Customer

Eliminates Errors

Instant communication to Cintas

Quicker turn time on orders

Employees do not have to remember items, they can choose by picture.

Specific pricing for MD Anderson

High level of security

Personalizes the experience – Testronics logos, items, and prices

Reduce administrative time, tracking time (saves customer money)

Management Reports

On-line Programs

‘Knit Shirts’

FRC Products

Purchase Programs

On-line Programs

Rental Program

Choose Garment Color Size Sleeve length Program

Customized to Your Program

Rental CoverallParts Department

Shirt/Pants

Jackets

Shirts Only

Pants Only

Cotton Cover-All

FRC Cover-ALL

Ask Cintas

On-line Programs

Size Change Information

On-line Programs

Reports

FAQs

Reports

Contractors Report

Usage and Invoice

Ask Cintas

On-line reports

designed by MD

Anderson

On-line Programs