Presented by:

Cindy Shen (VP Communications)

Muhammad Saeed (VP Operations)

Chapter President:

Kavita Patel

Our Leadership Team

Public Health

Jason Coke

Ex Officio President

Kavita Patel

President

Muhammad Saeed

VP Operations

Michael Li

VP Collaboration

Jeff Alfonsi

VP Recruiting

Rob Fraser

Website Lead

Cindy Shen

VP Communication

Jacqueline Chan

QI Projects Lead

Beth Li

VP Practical Experience

Elizabeth Elliot

Seminars Lead

Annie Leung

VP Education

Jamie Zao

QI Observerships Lead

Sara Omar

Conference Lead Interdisciplinary & Intercollaborative

Our Faculty Advisors

Name Affiliations

Ross Baker Professor, Department of HPME & Faculty of Medicine

Paula Blackstien-Hirsch Executive Director, Centre for Healthcare Quality Improvement

Michael Carter Professor of Industrial Engineering and Director, Center for Research in Healthcare Engineering

Dr. Anne Matlow Medical Director, Patient Safety & Infection Prevention and Control at the Hospital for Sick Children

Dr. Michael Rachlis Policy Analyst, Consultant, and Professor, Department of HPME & Dalla Lana School of Public Health

Marie Rocchi Senior Lecturer, Department of Pharmacy

Joe Cafazzo Centre Lead and Director, Medical Device Informatics and Healthcare Human Factors at University Health Network

Dr. Kaveh Shojania Director, Center for Patient Safety at the University of Toronto

* HPME: Health Policy, Management and Evaluation

Chapter Structure

Chapter History

Our chapter was started

as a small group of

interested students.

a period of growth and

“experiments” with QI

projects and other

events

new chapter leader,

new leadership team,

creation of strategies

and project charters

more growth and

increased breadth of

activities

Jan 2009 Sept 2009 Sept 2010 April 2010

Chapter Strategy

Awareness Practice Engagement

Value to the Health Care System

Value to Educators

Value to

Students

Raise awareness

on a

recommended

solution to a

serious issue

Train students to use a common

language in context of patient safety

and quality improvement

Provide students competent in quality improvement and

patient safety to

• Researchers and innovators

• Resource constrained healthcare facilities

Raise awareness on a

practical solution to a

serious issue

Demonstrate

tangible value of

inter- professional

education

Facilitate incorporation of inter-

professional education, and quality

improvement and patient safety into

health profession curricula

Enhance U of T’s reputation as a leader in inter-

professional education, quality improvement and

patient safety

Provide extensive resources and

opportunities to learn inter-professional

collaboration, quality improvement and

patient safety

Year 1

• Provide extensive resources and

opportunities to practice and teach

lessons learned on inter-professional

education, quality improvement and

patient safety

• Provide opportunities to make a

difference in the community

Year 3

Activity on QI Projects Previous Year (2009/2010)

• Hospital for Sick Children

Analyzing use of Infection Controls

• Large Teaching Hospital in Toronto

Assessed factors involved with updating of EHR records

• Toronto East General Hospital

Reduced turnaround times for Hematology lab results; and

Reducing “bed-empty” turnaround times on two medical units

Current Year (2010/2011)

• Meighen Manor Long-Term Care Home

Examining resident complaints for quality improvement

• Hospital for Sick Children

Enhancing the communication of infectious control requirements

• Toronto Western Family Health Team

Implementing an “open access” scheduling system for primary care

Activity on QI Observerships

Previous Year (2009/2010)

• Integrated Client Care Implementation Kickoff (Center for Healthcare Quality Improvement)

observed Value Stream Mapping at Family Health Teams

• Integrated Care Team Launch (Center for Healthcare Quality Improvement)

3-day launch conference in Toronto, Canada

• QIIP Learning Collaborative 3 Congress (Quality Improvement and Innovation Partnerships)

Over fifty Family Health Teams and Community Health Centres shared their experience of working in chronic disease management, prevention, and access and efficiency.

Current Year (2010/2011)

• Centre for Innovation in Complex Care

attend rounds that discuss projects in innovation weekly at Toronto General Hospital

Activity on QI Conference

• The FIRST Annual Patient Safety and Quality Improvement Student Conference through Interdisciplinary Collaboration

• 2011 theme: Chronic Illnesses

• Will provide: ─ Three keynote speeches presented through the lens of Chronic Illnesses

─ A series of highly valuable and practical workshops

─ Forum and mini-competition for showcasing student QI posters and projects

─ Networking opportunities between

healthcare companies, professionals in the field, and students

• Aims to draw in crowds from various disciplines, such as Medicine, Pharmacy, Nursing, Medical Radiation Sciences, Engineering, and Masters of Public Health

Activity on Education Seminars

• Seminar 1: Dr. Anne Matlow (Hospital for Sick Children)

─ Presented on the “Swiss Cheese Mode” for errors and compared health care error rates to those of other industries

• Seminar 2: Documentary Video – “Chasing Zero”

─ After his twin babies both suffered a severe medication error, Hollywood actor Dennis Quaid has become a champion for patient safety, and created the documentary “Chasing Zero”

• Seminar 3: Systems Thinking and Problem Solving

─ Most people in healthcare are great at knowing their own roles, but few understand how their work fits in as part of the system – the very system patients travel through every day. This seminar teaches tools for understanding systems and getting to the root causes of problems.

Activity on Collaboration • Collaboration Package

─ outlines our activities (seminars, QI teams, QI observerships, curriculum change promotion)

─ describes opportunities for collaboration to potential organizations involved in patient safety, quality improvement and healthcare

• Sponsorship Package

─ outlines opportunities for financial and material support for our organization

─ also adapted for use for recruiting Conference Sponsors

• Making Connections

─ University of Toronto Centre for Patient Safety

─ University of Toronto Centre for Inter-professional Education

─ Centre for Healthcare Quality Improvement

─ Inter-Professional Health Students Association

─ Quality Healthcare Network

─ Faculties of Medicine, Pharmacy and Nursing targeted

Activity on Communications

• Pilot Website: chapter information, updates on events and activities, contact form online registration & discussion forum (currently under consideration)

• Emails: monthly newsletter, event reminders, end-of-year report/survey

• Social Networking: Facebook, Twitter, LinkedIn

• Multimedia: Blip.tv (seminar recordings), Flickr (event photos)

• Other Communications Strategies: Chapter logo, posters/brochures, mix & mingle

• Raising Awareness: Canadian Patient Safety Week - Documentary Screening

• Recruitment: Class announcements, list-serves, Club fairs in different faculties

Activity on Curriculum Change • Faculty of Medicine Curriculum change in 3rd year

─ PS101, PS102, and QI102 IHI Open School online lessons were included. ─ 227 healthcare students were given 3 days to finish the lessons (Aug 3 – Sep 2). ─ Completion of the courses was mandatory. ─ The courses received phenomenal responses from students. reported the courses increased their understanding of QI and PS, will be relevant in their future clinical practice, and prepared them to apply the methods taught.

• Additional plans in the Faculty of Medicine: ─ PS104 and PS105 will be assigned to students in Winter of 2010. ─ A four-year IHI Open School implementation plan for the medical program will

be developed.

• Our Chapter is approaching other health professions Deans about

incorporating IHI courses. (Scheduled to be discussed at the pharmacy curriculum committee meeting in January 2011)

75% of the class

Successes • Membership Growth:

─ 430 members on mailing list (and growing!)

─ Represented by 9 different disciplines at both graduate and undergraduate levels

• Successful Planning and Execution:

─ Developed a strategy going forward

─ Created an official constitution and became formally recognized by U of Toronto

─ Developed sponsorship packages and created strong partnerships within the university (received funds from the Medical Society)

─ We are one of six pilot sites for IHI Open School’s practicum

─ Asking faculty advisors to champion QI projects and conference has greatly influenced our success (obtaining new QI projects, obtaining venue for conference)

• Events (and pipeline):

─ Multiple seminars advocating patient safety

─ Several QI Projects with local healthcare partners

─ Pipeline – capstone conference to be held later in the year

─ Pipeline – incorporation of seminars, conference and QI projects into UT IPE curriculum

Challenges

Biggest challenges Measures to address them How can you help us?

Funding • Applied for scholarship • Applied for sponsorship • Applied for university grants

Suggestions for funding sources / approaches Provide funding for IHI Chapters

Member participation

• Communication tools • Incorporation of events and

activities into IPE curriculum • Potential incentives (ie.

certificate for involved members, prizes)

Suggestions for improving member participation in events

Contact Information

Kavita Patel, President – uoftihichapter@gmail.com

Check us out at – http://ihitoronto.ca/