SECURITY IN THE CASINO INDUSTRY

Chuck Barry

cbarry@tropicanaentertainment.com

(702) 589-3850

Goals of Security Operations

Protection and Safety of Customers

Protection and Safety of Employees

Protection of Assets

How are Goals Accomplished?

Physical Security

Surveillance Operations (Independent)

Investigations

Security Triangle

Physical Security

SurveillanceInvestigations

Security Operations are Key Departments in a Gaming Operation

Security protects customers, employees and assets

Surveillance is an independent part of security effort

In most gaming jurisdictions Surveillance is responsible to someone outside the gaming entity; Usually to someone in the Corporate Organization and/or Board of Directors.

Background of the Gaming Industry and Security Operations

Gaming industry is a heavily regulated industry.

There are Internal Controls (IC’s) for most of the Casino Operations: Internal Controls are written by a State Gaming Regulatory Body. Each gaming entity within a state also develops it’s own Internal

Controls.

Examples of departments which require Operational IC’s: Audit Cage – Count Rooms Casino Operations Slot Operations Security Surveillance

Typical Gaming Corporation Organizational Chart

State Regulators Can Set Security Standards

Define Equipment First Aid Equipment, i.e. AED’s, wheel chairsCan Mandate Paramedics for operation

Define and EstablishStandards for Camera Coverage

○ Back of House ○ Casino Floor○ Hotel Coverage ○ Point of Sale Camera Coverage

State Regulators Can Set Security Standards

Define Records That Will Be KeptDaily LogIncident Reports

Define Video Recording StandardsGaming – 30 Images Per Second, 4cifBack of House & Security – 7.5 Images Per

Second Define Manpower For Security Operations Arming of Security Officers

Physical Security

First Part of Security Triangle Customer Service

Friendly and helpful to customersUniforms vary from property to property

Knowledge of State Law’s/Gaming Reg’sLaws of ArrestDetentionSearch/SeizureUse of ForceTrespass/ Eviction

Maritime Security (Marsec) LevelsNormal (Level 1) High (Level 2) Severe (Level 3)

Physical Security Children’s Safety

Unattended/Lost Minors Emergency Procedures

Medical EmergenciesAlarms (Robbery, Distress)Evacuation Procedures

○ Disasters (Natural and Manmade)○ Active Shooter

Physical Security Dispatch Officer

Monitors and dispatches officers to calls via two way radio system

Monitors security CCTV systemSigns in vendors and visitors

Physical Security Posted Security Positions

Cage areaMain entry doorsEmployee entranceHotel Elevator Banks

○ Check for room card keyEntrances to Riverboat Casino’s

○ Underage Patrons○ Excluded Patrons

Physical Security

Casino PatrolsLooking for criminal activity

○ Purse snatchers; Rail birds: casino cheats○ Underage or intoxicated patrons

Fills and Credits○ Money to and from gaming tables

Table Drops and Slot Drops○ Movement of boxes to count room

Money movement within casinoAssistance to guests

Physical Security

Hotel PatrolsLooking for non guestsOpen doorsFire and safety hazards – write reportsAssistance to guests

Garage and Grounds PatrolsIllegal activityParking and safety hazardsIllegally parked or abandoned vehiclesLighting

Surveillance

Second Part of Security Triangle Separate, independent department for

casino operations In smaller properties the recording of all

cameras is handled by the surveillance department, but the monitoring of security cameras is done by security personnel

In large properties security has its own camera system

How is Surveillance Utilized?

ReactiveSecurity Cameras – All are Recorded, But

Not Monitored○ Parking Garages and Parking Lots○ Hotel Stairs○ Hotel Elevator Lobbies○ Restaurant Points of Sale○ Back House Exits○ Bars / Lounges○ Valet Parking

How is Surveillance Utilized?

Pro ActiveCasino Camera’s – Recorded and

Monitored 24/7○ Cage ○ Count Rooms○ Slot Machines○ Table Games ○ All Entry / Exits to Casino

How is Surveillance Utilized?

Security can have their own monitors to watch activity

Video is looped through the Casino Surveillance System

Security camera outputs are segregated to Security, they cannot view Casino cameras.

Casino Surveillance records all activities

Security CCTV System

Exterior Cameras (Perimeter)Parking Lots

○ PTZ and/or Fixed○ Lighting

Parking Garages○ PTZ and Fixed○ Lighting○ Guest Elevator Cabs○ Elevator Lobbies○ Each Driveway Entrance○ License Plate Camera○ Stairs

Exterior Camera’s

Main Building (Casino) Exterior Camera’s – PTZ and Fixed Monitor No Parking Zones

Vehicular Bomb Threat Entrances/Exits (Inside/Outside) Emergency Exits Only (Motion, Fixed) Walkways (Fixed, PTZ)

Hotel Exterior Camera’s

Entrances / Exits Loading Docks Building Perimeter

No Parking Zones Parking Lots Parking Garages

Elevator CabsGuest Elevator Lobby AreaStairwells – Ground Level

Hotel Interior Camera’s

Emergency Exits Emergency Tower Stairwell Exits Elevator Cabs

GuestEmployee

Guest Elevator LobbiesPublic Access

All Guest Floors (If Budget Allows)

Hotel Interior Camera’s

Front DeskGeneral AreaCashier Positions

Valet Luggage Room Security Holding / Interview Room

Audio Microphone Employee Banks

Casino Interior Camera’s

Lobby and Gathering Locations Chase Cameras

Follow People Employee Entrance/Exit Restaurant/Bar POS Arcades

Investigations

Third part of security triangle Corporate Compliance Policy Compliance Investigations

Employee background investigations; all employees

Vendor investigations Internal Investigations

Violations of company policy; federal law; state law and local law

Security Triangle

Physical Security

Surveillance Operations

Investigations

QUESTIONS?