Christopher Sinclair 5224 Casper Drive ∙ Charlotte, NC 28214

Phone: (336) 624-0824 ∙ Sinclair_23@yahoo.com

Career Profile: Accomplished, Corporate communications professional with over a decade of experience leading teams and

delivering innovative, networking solutions to internal/external clients across multiple disciplines. Recognized for

consistently demonstrating excellence in the areas of problem solving and team collaboration, as well as driving

results and achieving quality.

Education:

NC Agricultural and Technical State University Capella University

Bachelor of Arts in Psychology (2013) Masters of Arts in Leadership (2018)

Leadership/Project Management Skills

Technical Skills

Professional Experience: Insight Global/Windstream Communications December 2014 - Present

TTU Specialist

Acknowledgement: Focused Recognition from Theodore Marshall/ Staff Manager on 5/7/2015.

Recognized for Own It: Drive and Commitment to Resolution

Direct troubleshooting for Windstream Broadband Internet customers. Support and resolve customer’s issues,

create/update trouble tickets, and work between multiple systems. Serve as training acclimating specialists to job-

related processes/procedures.

Train both new/seasoned specialists on day-to-day job requirements including team procedures/processes

Collaborate with Project Coordination Team, Circuit Design, and the LEC to ensure resolution of circuit

troubles is completed on time and with high quality; improving overall customer satisfaction

Create training material for specialists including developing DS1 training plans, documenting updates on circuit

turn-up progress in Outlook and the proper circuit database

Collaborate with Local Ops to identify and rectify circuit troubles; test DS1 circuits in REACT and Spirent

tools to ensure quality

Provision Cisco and understanding of T3 and above to be able to research potential DS1 issues

Manage TTU/ Data Translations hotline, providing first-rate, consistent service to all customers

Primary point of contact for providing assistance to any work group within TTU scope; expediting circuit

trouble resolution and improving overall client experience

Member of the Culture Crew at Monroe Road Facility. Assumed a leadership position in coordination of the

2015 Winter Holiday Party. Active participant in all Culture Crew Events.

Organization Analytical Interpersonal/Customer Service

Numeracy Communications Teamworking

Diplomacy Ability to Motivate

People/Teams

Management/Leadership

Multitasking Detail Oriented Negotiation/Problem Solving

Microsoft Office Alcatel DACS Tellabs 532L/5500 DACS

Nortel DS 100 Airgen Motorola OMC T-Bird Circuit testing 100-8000

Motorola BSCs/IBSCs React T1 Test System Atlas Inventory

Metasolv Database ADRAN 2800/2820 MUX Edgelink MUX

Spirent Cisco Switch/Routers Juniper Switch/Routers

Calix E7 Oveture Hatteras Cerent/Cisco 15454

Charlotte Mecklenburg Schools October 2014 – December 2014

Substitute Teacher

Provided leadership/instruction, encouraged student's progress, and managed the learning environment.

Led the daily lesson plan provided

Managed the classroom and kept the students on task with the work they were left to accomplish

Collaborated with Administration to resolve discipline issues

Sprint Nextel/Ericcson July 2000 – April 2012

Network Engineer I – II

Integrated, configured, and supported enterprise network solutions and standards for infrastructure and application

components. Responsible for leading all maintenance efforts. Provided information, evaluation and

recommendations regarding network solutions and problems. Responsible for network requirements, configuration

and support issues related the performance of enterprise network solutions.

Awards: Recognition of Excellence Award for my role in key AT&T migration initiative

Employee of the Month; December 2006

Employee of the Quarter; 4th

Quarter 2006

Served as Team Lead for coaching other network engineers on daily job activities

Served as Team Lead for all maintenance operations

Operated/maintained a network of 600+ cell sites from MSO setting; Installed network hardware/software

components

Provided 24/hr 2nd

tier technical user support; Responsible for documentation of entire 2nd

tier technical support

incidents from inception to resolution

Served as technical liaison between 3rd

party hardware vendors and internal business unit

Performed all assigned duties in the effort to expand companies cellular network

Responsible for testing and documenting respective results for new software and hardware before initial

deployment into production environment

Served as Atlas Inventory Administrator, responsible for new hardware procurement and replacement

United States Army 1996 - 2000

Rank: Starting E-1, Ending E-5

Awards: Recipient of Good Conduct Medal

Recipient of Army Commendation Medal

Supervised, installed, operated, and performed unit level maintenance on multichannel line-of-site and

tropospheric scatter communications systems, communications security devices, and associated equipment

Operated as Company Combat Lifesaver Representative

Served as Repair and Replacement Equipment Representative

Responsible for rapid antenna assembly

Installed, operated, and performed preventive maintenance checks and services on power generators

Analyzed BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit

Installed, operated, performed strapping, re-strapping, preventive maintenance checks and services, and unit

level maintenance on communication security devices.

Volunteer Football Coach 2001 - 2012

Guliford County

Coached 12 Seasons of Semi-Pro/High School Football; 33 postseason awards earned

Motivated/mentored adults and teenagers towards a common purpose

Collaborated with winning staff/teams to coordinate/communicate/implement effective schemes, techniques,

and adjustments

Training:

Leadership

Record Systems

Ethernet Over Fiber

DS1 Aggregation

MPLS Aggregation

Carrier Ethernet Switching