CHRISTOPHER NGUYEN

Email: ctn65@yahoo.com 4500 The Woods Dr, Apt 433 San Jose, CA 95136

Cell: (408) 497-6637 INTRODUCTION: Senior Document Control Administrator with over 10 years of experience in Change Management, Program Management and Document Control disciplines seeking a position that will utilize my expert level experience in Engineering Change Analysis, Change Control, BOM design, RMA tracking, and Quality assurance, utilizing industry standard, Product Data and Lifecycle Management (PDM/PLM) systems. EMPLOYMENT EXPERIENCE: Oct 2014 PRYSM Inc., San Jose, CA to Present Senior Document Control Administrator

• Responsible for Document Control, and Change Management for Prysm products. Designed and developed Change Management specifications, training materials/tools, and presentations. Serve as the Arena PLM system administrator and trainer.

• Interface closely with Engineering, Marketing, Manufacturing Operations and Purchasing teams to ensure key hardware, software, and product documentation are staged and released in a timely manner without sacrificing quality. Hold weekly Change Control Board (CCB) meetings to ensure product releases are appropriately prioritized and communicated.

• Ensure all worldwide users and vendors internally and externally are in compliance with all Arena processes and specifications.

• Provided BOM development and control expertise to the company to meet the unique product requirements of the company. Aided in the creation and management of over 100 ECRs monthly.

• Responsible for Arena price negotiation and license renewal as well as coordinating firmware and software updates. Assign and manage Arena user access privileges and ramped the Arena user pool from 60 users to over 200 users in less than 9 months.

• Leading member of several global cross-functional teams to improve, enhance, update PLM tool. Successfully reorganized the Prysm Arena PLM system by migrating all BOMs with several thousand components. Perform monthly PLM database, BOM, and components pruning.

• Provide weekly and monthly reports to track Arena articles such as aging open ECOs, effective ECO, CCB history and status, and Implementation.

Aug 2007 CYPRESS SEMICONDUCTOR, San Jose, CA to Sep 2013 Senior Document Control Administrator

• Responsible for Document Control, and Change Management functions including ECO processing, analysis, related reporting, archival activities, and procedural documentation creation for Cypress Semiconductor’s computer and system subsidiaries.

• Serve as the Arena system administrator for PCB board manufacturing at Cypress and managed the PLM database for all five sub-divisions.

• Developed specifications, training materials/tools and presentations, provided training for all new employees on how to use the Arena PLM System.

• Supported five product lines with vastly different BOM and manufacturing requirements and ensured accurate revision control.

• Leading member of several global cross-functional teams to improve, enhance, update PLM tool. Successfully converted old PLM application to Arena PLM.

• Migrated and managed over 300 product BOMs with over 10000 components without any errors. • Review an average of 50 to 100 ECRs monthly for compliance to meet both internal and external

standards and provided guidance and training to aid requestors in completing successful compliant ECO.

• Interfaced closely with Engineering, Marketing, Manufacturing Production Control and Purchasing disciplines in the performance of the above duties.

• Coordinate firmware and software updates for products

2 | CHRISTOPHER NGUYEN

• Manage and prepare raw material inventory and reports with product and materials detailing.

Jul 2003 ARIO DATA NETWORKS, INC. San Jose, CA to Jun 2007 Test Technician/RMA Specialist/Quality Assurance Inspector

• Approved ECO, deviation and implemented changes to affected products within manufacturing and RMA inventories.

• Assisted with document control process. • Managed RMA Department day-to-day activity. • Trained Test Technicians on functional test and system build integration. • Compiled and presented RMA inventory and failures analysis data on weekly basis. • Developed RMA database to track, control material and failure analysis. • Maintained RMA database to ensure data integrity. • Created and implemented test procedures for Manufacturing and RMA departments. • Set up and performed functional tests on RAID controller boards. • Set up and performed RAID JBOD system integration testing and burn-in. • Performed incoming inspection and final inspection on PCBA and Storage system. • Performed failure analysis and generated reports for customers and management. • Responsible for new product introduction testing, PCBA mechanical assembly and systems

integration for development engineering. May 1989 SAN CARLOS APPLIANCE, San Jose, CA to July 2003 Store Manager

• Managed all sale transactions. • Managed Customer Support and RMA departments. • Implemented just in time inventories process. • Responsible for accounts payable function. • Achieved 100% on time delivery for 14 consecutives years. • Negotiated pricing and contract agreements with vendors. • Responsible for inventory accuracy. • Hired and trained new Sales Associates.

EDUCATION AND CERTIFICATIONS:

• Electronics Technology, Fremont Union Vocational Education Institute (Certificate) • ISO 9000-2000 Training, ARIO Data Networks, Inc. • ESD Concept, ARIO Data Networks, Inc. • Arena PLM Advancer Users Training and Administrator Training (Certificate) • Arena PLM at Cypress Semiconductor (Certificate) • 2015 Arena Solutions Collaborate participant and key attendee profiled for Arena training and user

experience video (Certificate) TECHNICAL SKILLS:

• Experienced in Change/Configuration Management, Documentation procedures, Product Structures/Trees/BOMs etc…

• Proficient with Product Lifecycle Management tools (Arena and Oracle) • Oracle Accounting Engine (AX) • Salesforce (CRM for product shipping and returns/RMAs) • Microsoft Office Suite (Word, Excel, and PPT)

LANGUAGE SKILLS Fluent in both English and Vietnamese

3 | CHRISTOPHER NGUYEN

REFERENCES Available upon request