Christopher Head

Resume – November 2016

Personal Information: Address: Condo Villa Sathorn

99/115 Krungthonburi Road, Klongsan Klongtansai, Bangkok 10600, Thailand

Telephone: +66 97 185 8491 - Mobile TH email: criddofer@hotmail.com

Date of Birth: 1st November 1978

Nationality: Australian

Linked In http://au.linkedin.com/pub/chris-head/47/877/a80

Summary: An experienced travel industry professional with extensive background in both business development and

operations within the travel agency, tour operations, global distribution systems and airline sectors. Bangkok based, now looking for new opportunities within Sales or Operation Management that will

utilize my industry knowledge, enthusiasm and desire to achieve. Comprehensive understanding of both the South East Asian and South Pacific travel markets.

Key Attributes:

• Exceptional account management and CRM skills with ability to meet stretch targets

• Strong organizational, networking, relationship building and negotiation skills

• Proven ability to successfully market products & services

• Strong business acumen with ability to achieve stretched targets.

• Sound financial skills – including budget development and setting, monitoring and compliance Employment History: July 2014 – Current

Operations Manager and Director Excite Holidays Thailand; Bangkok, Thailand

• Developed business plan to launch business sales to Thailand Travel agents, including projecting

potential market viability, costs, resource requirements and calculating return on investment.

• Successfully grew Thai operation from 5 staff in July 2014 to current 50+ personnel, including all recruitment, Rostering and Manning management, employment contracts and performance reviews.

• Full responsibility for Thailand operations, including compliance to local Laws/regulations, bank account authority, budgets, government affairs, Local supplier contracting and ongoing relations.

• Trained all staff on required content including Company and Industry Introduction, IT Systems, and rolled out all Global initiatives and policy and procedure updates coming from our Head office

• Designed and project managed roll-out of a telephone system to streamline global call centre operations in Sydney, Bangkok and Athens, ensuring seamless call handling and customer service across all offices

• Directly managed 25+ Reservations staff in Bangkok, Sydney and Athens, providing leadership, Salary and performance reviews. Handling customer complaints, company approvals and budgeting

Christopher Head

Resume – November 2016

• Completed a full office move, negotiating new rental agreement with cost reduction of 60%, full office design, managing builders, and moved all staff and equipment in 1 day with no downtime

2013 - 2014

National Acquisition Business Manager Sabre Pacific; Sydney, Australia

• Managed Procurement of new travel industry clients, meeting set targets required.

• Managed Lead generation and the sourcing of prospective clients

• Achieved targeted new prospects targets as well as sales targets of USD$1,200,000 per year including sales success from complex technical sales propositions and solution selling

• Monitored and reported on competitor sales activities

• Ensured customer service standards always achieved

2012 - 2013

Manager, Business Innovation and Integration Abacus Ventures; Abacus International, Singapore

• Project managed the Integration of Sabre Pacific operations into Abacus International Pty Ltd as part of the new ownership change, covering branding, HR, Finance, Sales, Product and IT infrastructure

• Completed a full product suite comparison on Sabre Pacific products versus Abacus Products, focusing on functionality, adaptability, return on investment and customised international functionality

• Created a cost savings plan achieved through the integration of products and processes within Sabre Pacific and Abacus International - achieving savings target of USD$500,000 in 1 year .

• Built plan to generate incremental revenue by leveraging on Sabre Pacific products and capabilities across the entire Abacus group, including a locally built world class CRM tool

• Created Business Case for Board review/approval for the migration of Sabre clients to the Abacus partition, including financial impact, revenues, Development, Products, Services and Support.

• Project managed roll out of a new Virtual credit card payment solution across all 23 Abacus Markets

1999 - 2012

Sabre Pacific; Sydney, Australia

Global Business Manager (2011-2012)

• Managed AU/NZ relationship with Global accounts – Carlson Wagonlit Travel & American Express Business Travel and Member Travel Services (card services), and Corporate Travel Management.

• Managed implementation of technology solutions at global accounts in local market, including new Work flow functionality which resulted in combined cost savings of USD$3M for our customers.

• Responsible for key stakeholder relationship management, understanding their industry-specific needs, desired business direction and also aligning strategy and priorities.

• Achieved and grew upon sales targets set annually – which was in excess of US$2,000,000 annually by selling new products and increasing revenue through additional services/initiatives

• Liaised with Product Marketing to exchange product knowledge, identify/drive opportunities beneficial for global accounts, and provided relevant product information for internal/external communications.

• Winner of the 2012-Q1 Tier 1 Winners Program award in March 2012.

Christopher Head

Resume – November 2016

Sales Account Manager (Leisure) – (2007-2011)

• Secured new travel industry clients, growing my Portfolio from $600,0000 annually to over $2,400,000 annually.

• Managed Retention and commercial development of existing clients and lead generation for the sourcing of new prospective customers, specialist on Asian / Indian VFR leisure sales

• Created and maintained a project which focused on all renewals for NSW for a 12 month period, resulting in all contracts being renewed in full across all NSW Portfolio’s for a 12 month period.

Systems Support Specialist (2004 – 2007)

• Provided support of the internal systems software and hardware platforms

• Provided support of company communication systems including mobile phone, land lines, and PABX.and administered all user configurations including logons, passwords and other requirements

• Managed all vendor relationships and ensured the companies network connectivity complies with the Global Sabre Systems Security requirements.- including licensing and administration

• Developed and maintained operational procedures and documentation for internal systems. Ensuring all procedures and technical documentation were published on the Intranet and available to all users.

Communications Specialist (1999 – 2004)

• Managed and maintained data communications supplier relationships – including SITA and had responsibility for ensuring accurate billing, reliable service and auditing, achieving savings and return of US$12,000,000 within the first year.

• Winner of the General Manager Award for Excellence in February 2000.

1998 - 1999

Customer Service Office / Travel Consultant Carlson Wagonlit, Glebe, Australia

• Domestic Corporate travel consultant

1996 - 1998

Customer Service Office / Travel Consultant W & B Travel, Sydney, Australia

• Domestic Corporate travel consultant

Education & Industry Qualifications: 2012 Graduate of TIME Mentoring Program Travel Industry Mentoring Experience

1998 International Travel – ATAQ Level 3 AFTA Travel College 1996 Certificate In Travel And Tourism Australian College Of Travel and Tourism