Choices

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It’s A Matter of Choice: It’s A Matter of Choice: Always… Always…

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A training overview of the choices all managers make - more details at www.Hospitalityeducators.com

Transcript of Choices

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It’s A Matter of Choice: It’s A Matter of Choice: Always…Always…

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Jerry is the manager Jerry is the manager of a restaurant.of a restaurant.

He is always in a He is always in a good moodgood mood

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When someone would ask When someone would ask him him

how he was doing,how he was doing,

he would always reply, he would always reply,

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"If I were any better,"If I were any better,

I would be twins!" I would be twins!"

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Many of the waiters at his Many of the waiters at his restaurant quit their jobs restaurant quit their jobs

when he changed jobs, when he changed jobs,

so they could follow him so they could follow him around from restaurant to around from restaurant to

restaurant restaurant

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WhyWhy ??

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Because Because

Jerry was a natural Jerry was a natural motivator.motivator.

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If an employee was having a If an employee was having a bad day, Jerry was always bad day, Jerry was always

there, there,

telling the employee how to look telling the employee how to look on the positive side of the on the positive side of the

situation.situation.

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Seeing this style really Seeing this style really made me curious, made me curious,

so one day I went up to Jerry and so one day I went up to Jerry and asked himasked him ::

""I don't get it! I don't get it! No one can be a positive person No one can be a positive person

all of the time. all of the time.

How do you do it?"How do you do it?"

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Jerry replied, Jerry replied,

"Each morning I wake up "Each morning I wake up and say to myself: and say to myself:

I have two choices today.I have two choices today.

I can choose to be in a good I can choose to be in a good mood or I can choose to be mood or I can choose to be

in a bad mood.in a bad mood.

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I always choose to be in a I always choose to be in a

good mood.good mood.

Each time something bad Each time something bad happens, I can choose to be happens, I can choose to be

victim or I can choose to learn victim or I can choose to learn from it.from it.

I always choose to learn from it.I always choose to learn from it.

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Every time someone Every time someone comes to me complaining,comes to me complaining,

I can choose to accept their I can choose to accept their complaining or complaining or

I can point out the positive I can point out the positive side of life. side of life.

I always choose the I always choose the positive side of life."positive side of life."

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""But it's not always that But it's not always that easy,” I protested.easy,” I protested.

""Yes it is,“Yes it is,“

Jerry said.Jerry said.

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""Life is all about choices. Life is all about choices.

When you cut away all the When you cut away all the junk, every situation is a junk, every situation is a

choice. choice.

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• You choose how you You choose how you react to situations. react to situations.

• You choose how people You choose how people will affect your mood. will affect your mood.

• You choose to be in a You choose to be in a good mood or bad mood. good mood or bad mood.

• It's your choice how you It's your choice how you live your life."live your life."

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Several years laterSeveral years later

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I heard that Jerry accidentally I heard that Jerry accidentally did something you are never did something you are never

supposed to do in the restaurant supposed to do in the restaurant business.business.

… … He left the back door of his He left the back door of his restaurant openrestaurant open

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And then ???And then ???

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In the morning,In the morning,

he was robbed by three armed he was robbed by three armed men.men.

They Wanted $$$...They Wanted $$$...

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While Jerry trying to open the safe While Jerry trying to open the safe

box, box,

his hand, shaking from nervousness, his hand, shaking from nervousness,

slipped off the combination. slipped off the combination.

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The robbers panicked The robbers panicked and shot him.and shot him.

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Luckily, Luckily, Jerry was found quickly and Jerry was found quickly and

rushed to the hospital.rushed to the hospital.

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After 18 hours of After 18 hours of surgery and weeks surgery and weeks of intensive care,of intensive care,

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Jerry was released from Jerry was released from the hospital with the hospital with

fragments of the bullets fragments of the bullets still in his body.still in his body.… …

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I saw Jerry about six I saw Jerry about six months after the accident.months after the accident.

When I asked him how he When I asked him how he was,was,

he replied: he replied:

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"If I were any better, "If I were any better,

I'd be twins. I'd be twins.

Want to see my scars?"Want to see my scars?"

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I declined to see his I declined to see his wounds, but did ask him wounds, but did ask him what had gone through what had gone through

his mind his mind

as the robbery took place.as the robbery took place.

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"The first thing that went "The first thing that went through my mind was that through my mind was that

I should have locked I should have locked the back door," the back door," Jerry replied. Jerry replied.

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"Then, after they shot me, "Then, after they shot me, as I lay on the floor, as I lay on the floor,

I remembered that I had two choices: I remembered that I had two choices:

I could choose to live or could choose I could choose to live or could choose to die.to die.

I chose to live."I chose to live."

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""Weren't you scared” Weren't you scared”

I asked?I asked?

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Jerry continued, Jerry continued, "The paramedics were great. "The paramedics were great.

They kept telling me I was They kept telling me I was going to be fine.”going to be fine.”

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But when they wheeled But when they wheeled me into the Emergency me into the Emergency

Room and I saw the Room and I saw the expression on the faces expression on the faces of the doctors & nurses,of the doctors & nurses,

I got really scared.I got really scared.

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In their eyes,In their eyes,

I read 'He's a dead man.‘I read 'He's a dead man.‘

I knew I needed to take I knew I needed to take action." action."

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""What did you do?" I asked.What did you do?" I asked.

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""Well, there was a big nurse Well, there was a big nurse shouting questions at me," said shouting questions at me," said

Jerry. Jerry.

"She asked if I was allergic to "She asked if I was allergic to anything.“anything.“

'Yes,' I replied.'Yes,' I replied.

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The doctors and nurses The doctors and nurses stopped working as stopped working as they waited for my they waited for my

reply.reply.

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I took a deep breath & I took a deep breath & yelled,yelled,

'Bullets!''Bullets!'

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Over their laughter, I told them, Over their laughter, I told them,

''I am choosing to live. I am choosing to live.

Please operate on me as if I am Please operate on me as if I am alive, not dead'.alive, not dead'.

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Jerry lived thanks to Jerry lived thanks to the skill of his the skill of his

doctors, but also doctors, but also because of his because of his

amazing attitude.amazing attitude.

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I learned from him that:I learned from him that:

Every day you have the choice Every day you have the choice to either enjoy your life to either enjoy your life

or to hate it. or to hate it.

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The only thing that is truly The only thing that is truly yours – yours –

that no one can control or that no one can control or take from you-take from you-

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Is your AttitudeIs your Attitude

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So if you can So if you can take care of that, take care of that, everything else everything else in life becomes in life becomes much easier.much easier.

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Now you have two Now you have two choices to make: choices to make:

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1. You can delete this 1. You can delete this message or message or

2. You can forward it 2. You can forward it to someone you to someone you

care about.care about.

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I hope you will choose I hope you will choose the second as I did.the second as I did.

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Have a Great Day…Have a Great Day…

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For a complimentary copy of this, For a complimentary copy of this, send an email requesting:send an email requesting:

CHOICESCHOICESToTo

[email protected]@hoganhospitality.com