Client Portal Timeline

Scenario

Children and Young People (CYP) can access the Client Portal to see the activity occurring on their case plan, to engage with the people working with them, and to work on their life plan.

When a CYP enters the portal, they’re presented with a (physical and/or developmental) age appropriate site1, 6. They’re immediately able to see the latest activity on their case, any recent updates to their information and new documents or photos.

From here, the CYP is able to add new content to their timeline; such as Photos, Documents, their mood4, comments on any piece of information added and feedback on events5 (such as contact visits).

Main elements

1 Child Portrait / Avatar and custom background2 Timeline3 Filters for the timeline4 Slide in mood capture tool5 Feedback features (e.g. Contact Visit feedback)6 Simpler version of landing page for younger children7 Notifications/changes since the user last logged in8 Area to help the CYP understand what the Client Portal is, who has access to

their information, etc...

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Landing page for the Client Portal for older children (age 12-15)

Landing page for a younger version of the Client Portal (age 0-6)

Notification drop-down

Client Portal Life Story

Scenario

This view allows the CYP to contribute to their Life Story. This can be done on their own, or with the assistance of a case worker or carer. The system will guide the user on how to contribute content1.

The CYP is able to invite others to contribute to their life story4, as well as manage the content others provide them5.

Moving the history slider will show how the Life Story work has changed over time. What had been added, hidden, unhidden, etc...

The entire Life Story, or specific sections, can be exported into a variety of formats, allowing the CYP to print or share the work with people that do not have access to the Family Portal.

Main elements

1 Life Story entry2 Life Story history slider, scroll to see changes in the Life Story over time3 Slide in content to use for the Life Story4 Life Story contribution by family member5 Hide Life Story content or share content for others to contribute to6 Add new Life Story Content

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Life Story view for CYPs (age 14-18)

Overlay for adding new content to the Life Story

Client Portal Calendar

Scenario

The calendar function can be accessed when a CYP needs to keep track of events taking place in their case plan (related: Interactive Case Plan).

The calendar displays all events1 and tasks3 related to the user. Initially these tasks are populated from the case plan, but the user has the ability to add their own tasks and events. These do not flow back into the case plan, but are accessible by the case worker.

Tasks and events in the calendar have actions that can be performed on them. Such as accepting and rejecting a contact visit event or providing feedback on a contact visit2.

Main elements

1 Simple calendar function for the CYP2 Events and additional information on events3 Slide in list of tasks (i.e. items that do not have a specific date

they need to be completed on)

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Calendar list view for older child (age 15-18)

Client Portal Family History

Scenario

If a CYP would like to view or add to their genogram. They can access this functionality though the My Family and Friends view.

There are a number of different ways to visualize relationships within the system1, for genograms they are: Birth Family Tree Care Family Tree Adopted Family Tree

This simplified genogram2 shows where the CYP is in relation to the rest of their family. While being simplified, it still shows critical information on their genealogy, such as deaths and divorces.

The Family and Friends list3 on the right is always present. It can be filtered and when selecting a person from the list, they are highlighted on the diagram (if they’re present on it) and additional information can be presented on who they are.

Building and editing of the genogram is possible alongside a caseworker or carer, for younger children. For older children, this feature could be used by themselves.

Moving the historical timeline at the base of the genogram4, will allow the user to see what the genogram looked like before it was last updated. All the way back to when it was first created.

Main elements

1 Sub-menu showing the different visualizations of relationships that are available2 Simplified genogram for the child3 List of contacts related to the case, such as Child, case workers, teachers (see

Patchwork for more information) 4 Historical timeline of changes to the genogram5 Ability to filter and search for contacts

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Birth Family genogram view for younger child (age 0-6)

Client Portal Safety Circle

Scenario

The CYP has the ability to move people in and out of their circles, depending on how they feel about them.

This information can be used feed into the permission levels each person has within the system in the CYPs life are a number of different ways to visualize relationships within the system. A person that the CYP indicates is far outside their circle may not see any information from the CYPs timeline. Where as people within the CYP inner circle may see all the information in the CYPs timeline as well as their Life Story work.

Main elements

1 Move people in and out of the different levels of circles2 After moving a person, the system prompts to ask why they were moved

Safety Circle view for older CYP (age 15-18)

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Client Portal Cultural History

Scenario

For CYPs who are Aboriginal or from another culture, the Family History function will also allow them to access the history of their culture.

They can access a map of Australia1 with Aboriginal Tribal regions or a Map of their overseas country4,, and see which region(s) they belong to. Additional information2 on their region(s) can be accessed, including the current Aboriginal Elders or other cultural contacts. Further information on their culture (such as stories), may be accessible in another location or externally to the system.

The child may be given access to see further contact details for the people working with them3 (related: Patchwork).

Main elements

1 Map of Aboriginal tribal areas around Australia2 Highlight of the tribal location the CYP belongs to, along with additional

information on that tribe’s history3 List of contact details for people related to and working with the CYP4 Map of other cultural areas around the world

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Map of Aboriginal tribal regions around Australia (age 12-18)

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Client Portal Places/Locations

Scenario

For a younger child, a conceptual view of Locations replaces the map. Here, houses and buildings are used to represent locaitons1. The child can see who lives in which house, along with some basic details2 of each person. This can also be used as part of the Interactive Knowledge Capture tool, by integrating the Three Houses game (Happy House, Sad House, Dream House).

The history slider is used to see how this view has been changed over time.

The entire child portal will be responsive, allowing a CYP to access the portal from any device (desktop, tablet or mobile). A mobile view of the contact list3 and places functionality is shown below.

Main elements

1 Simplified version of the Locations map view, locations are represented by different houses and buildings

2 Simplified version of the contact list, containing less contact information3 Mobile version of version of the contact list, containing less contact information

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Mobile views of My Contacts and Places for young children (age 0-10)

Young child view of Locations and their relationships (age 0-10)

My Profile view for a young child (age 0-6)

Client Portal CYP Profile

Scenario

When the CYP wants to view and edit information on their profile, clicking on their profile photo will access the profile view. Here, the user is able to change their profile photo, cover photo, background themes, and change other visual elements.

Areas of their profile are visible and can be opened for more detail. Some details are able to be updated by the CYP, such as mobile number, likes/dislikes, etc...

When viewing the details of each area, it is possible to view the historical information as well, such as medical history.

Main elements

1 CYP profile photo2 CYP cover photo3 Important information on the CYP. Click on the main sections to

get more detailed information, for historical information and to edit the content

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Client Portal Services

Scenario

The My Services view allows the CYP to see which services they’re currently engaged with1, what their historical services were1, and to search for new services2.

When viewing current/historical services and searching for new services, the user can view them on a map4 or in a list view3.

The user is able to expand on a selected service to get more information on them, as well as referring themselves to the service via the Service Referral prototype.

Main elements

1 List of existing and historical services accessed by the CYP2 Search for new services. The results will also identify services that

the CYP is currently using and has used in the past3 Toggle to view search results on a map or in a list format4 Map view existing services, or of the search results5 Button to contact the provider (see Service Referral)

Existing services for an older child (age 15-18)

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