CHIEF OPERATIONS OFFICER’S REPORT METRO OPERATIONS...
Transcript of CHIEF OPERATIONS OFFICER’S REPORT METRO OPERATIONS...
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Los Angeles County Metropolitan Transportation Authority
CHIEF OPERATIONS OFFICERCHIEF OPERATIONS OFFICER’’S REPORTS REPORT METROMETRO
OPERATIONSOPERATIONS
COMMITTEECOMMITTEE
Carolyn FlowersCarolyn FlowersChief Operations OfficerChief Operations Officer
July 16, 2009July 16, 2009
Item 41A
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Direct and Contracted Bus Ridership
A verage Weekday B o ardings
500,000
600,000
700,000
800,000
900,000
1,000,000
1,100,000
1,200,000
1,300,000
1,400,000
Avg. Wkdy 1,260,981 1,270,423 1,272,882 1,227,211 1,299,458 1,267,089 1,212,496 1,089,940 1,133,505 1,150,190 1,203,928 1,160,699 1,194,638
May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct -08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09
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Orange Line Ridership
-
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
18,000
20,000
22,000
24,000
26,000
28,000
30,000
May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct -08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09
Avg. Wkdy 24,451 26,596 26,524 24,940 27,596 24,578 22,174 22,255 20,138 21,633 22,334 21,223 22,045
May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct -08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09
Average Weekday Boardings
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Service ReliabilityOn-Time Performance
65.20% 66.23%63.24% 64.13% 63.95% 63.84%
67.65% 66.30% 66.70% 68.71% 69.02%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09
Systemwide Goal
64.35% 63.77% 64.05% 65.91%
0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00%
100.00%
FY06 FY07 FY08 FY09*
Perc
enta
ge
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Safety-
Bus Accidents Per 100,000 Hub Miles
Accidents Per 100,000 Hub Miles- Systemwide
3.222.97 3.03 3.12 3.17 3.19 3.09 3.09 3.10 3.10 3.08
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09
Systemwide Goal
3.743.47
3.083.45
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
FY06 FY07 FY08 FY09*
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Fare Revenue -
FY09 May YTD
$300,446,761 $298,378,652
$-
$30,000,000
$60,000,000
$90,000,000
$120,000,000
$150,000,000
$180,000,000
$210,000,000
$240,000,000
$270,000,000
$300,000,000
$330,000,000
FY09 M ay YTD Actual Budget YTD
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Operator Assignment Ratio
1.17
8
1.17
9
1.16
8
1.17
4
1.16
5
1.17
1 1.17
4
1.17
1
1.17
2
1.17
3
1.17
1
1.155
1.16
1.165
1.17
1.175
1.18
1.185
Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09
Actual Target
1.142 1.137 1.158 1.168
0
0.2
0.4
0.6
0.8
1
1.2
1.4
FY06 FY07 FY08 FY09*
OAR
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Fleet Reliability
Mean Miles Between Mechanical Failures
3168
3165
3023
3064 33
63
3369
3048
2938 31
50
3188
3020
0
500
1000
1500
2000
2500
3000
3500
4000
Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09
Systemwide Target
32743532
3137 3131
0
500
1000
1500
2000
2500
3000
3500
4000
FY06 FY07 FY08 FY09*
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Customer ComplaintsCustomer Complaints per 100K Boardings for Divisions
Directly Operated and Contract Services
0.000.501.001.502.002.503.003.504.004.50
Jul-08 Aug-08
Sep-08
Oct-08 Nov-08 Dec-08
Jan-09 Feb-09
Mar-09 Apr-09 May-09
Cmplts per 100K Bdgs 2.99 3.22 3.71 4.07 3.25 3.34 3.00 3.31 3.12 3.17 2.84
Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09
3.09
3.08
3.07 3.
280
0.5
1
1.5
2
2.5
3
3.5
FY06 FY07 FY08 FY09*
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TAP Senior/Disabled Cards
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In converting seniors and persons with disabilities to TAP, 100,000 temporary cards were distributed while photo TAP cards were being created.
•
70,000 temporary Senior and Disabled TAP cards expired on 6/30/09 but no termination date was printed on them. Patrons were trying to use the expired cards to purchase day passes.
•
Grace period has been extended at least through July 15, 2009 for these temporary Senior/Disabled TAP cards. After this date, passengers are required to pay the one-way fare if they present an expired card.
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Notifications were sent to senior centers and at our customer centers and an Operations Tariff Notice was issued. Patrons are
being encouraged to apply for their permanent TAP cards to continue to be able to purchase reduced fare passes.
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Operations Communications-
FY 09 Highlights
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Developed and implemented Sector marketing projects
•
Managed communication for service changes including notification to public, elected officials and others about public hearings and service change implementation
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Participated directly in or provided support to planning studies and agency-wide initiatives such as LRTP and pandemic response
•
Responded to countless operations-related issues arising from the public or community leaders such as brush clearance along Expo ROW, homeless along Orange Line, wheelchairs on buses
•
Volunteers communicated our message to 350,000 at 125 community events around the County
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Bus Operator Fitness for Duty
Bus Operator Candidate Assessment Test (BOCAT)–
All bus operator trainee candidates must pass a medical exam prior to beginning the six-week training course at Operations Central Instruction (OCI). There are no weight restrictions.
–
Medical Clinic will flag certain body types for BOCAT exam, an assessment performed by OCI to determine if the candidate can perform critical bus operator tasks.
–
Assessment includes the following evaluations:•
Seat Adjustment•
Operator Compartment Checklist•
Candidate Performance Checklist•
Bus Interior Inspection •
Bus Exterior InspectionWellness Program
–
UTU and MTA formed a Wellness partnership with our healthcare providers (Kaiser, BlueCross, Delta Dental and PacifiCare)
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Wellness Fairs held at all divisions to promote exercise, weight
loss and healthy eating
HR Policy 3-18–
Purpose to ensure employees are able to perform the duties of their jobs at all times
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LA SAFELos Angeles County Service Authority for Freeway Emergencies
511 Traffic, Transit and Travel Information
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What is 511?
•
A national traveler information service
providing multi‐modal information:–
Traffic–
Transit–
Commuter Services and More•
Helps commuters make informed decisions
before and while traveling •
Will improve the region’s mobility–
Provides information about the five county
region: LA, Orange, Ventura, San Bernardino and
Riverside
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511 is accessible via:–
Phone (toll‐free)–
Website (Go511.com)
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511 on the Phone
•
Call 511 for:–
Real‐time traffic information
•
Traffic speeds, incidents, road closures and travel
times
–
Automated Transit Trip Planning
–
Transit information and transfers to area
agencies–
Commuter Services information
•
Transfers to rideshare matching, employer services,
Park & Rides
What can I help you
with? Traffic, Public
Transit or Commuter
Services?
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Visit Go511.com for:•
Traffic map and real‐time
traffic information
•
Transit Trip Planning
•
General travel and transit
information
•
Commute Services
information
511 on the Web
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Traffic Information
Traffic Speeds and Travel Times Traffic Cameras
List Page
Map Page