Chatbot workshop - How to build one.#digitized16

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Chatbot the New era in mobile technology! CHAT BOT warply warply

Transcript of Chatbot workshop - How to build one.#digitized16

Chatbot the New era in mobile technology!

CHAT BOT

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What are chatbots? Why are they such a big opportunity?

How do they work? Anything is possible

How to build a chatbot?

Chatbot the New era?warply

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What are Chatbots?

A chatbot is a service, powered

intelligence, that you interact with via a chat interface.

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THE CHATBOT OPPORTUNITY

People are using messenger apps more than they are using social networks.

Messaging AppsSocial Networking Apps

0

500

1500

2500

3500

Mill

ion

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How Chatbots Work?

Chatbot that functions

based on rules

Chatbot that functions using

machine learning

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“Anything is possible”

Chatbots are based on

artificial intelligence and

powered services that you interface

with via a messenger product.

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“Everyone going after AI to try make

this scale seems a little too soon.

Texting to a computer that doesn’t

understand many things you are

saying can be very aggravating.

So be careful early not to over

promise, and give users guard rails.”

Artificial Intelligence

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How To Build Chatbots?

“The difficulty in building a chatbot is less

a technical one and more an issue of

user experience. The most successful bots

will be the ones that users want to

come back to regularly and that provide

consistent value.”

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Human VS Robots

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Bots and humans are good at different things

Computers are amazing at computation.

Humans on the other hand aren’t great at computation but are amazing at understandinghuman emotion.

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Humans like talking to humans

Goal is to make it indistinguishable

when you’re talking to a bot

versus a human. But people

like talking to people.

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The Next Phase Of UX: Designing Chatbot Personalities

When the conversation is the interface, experience design is all about crafting the right words

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Design is a communication !

Conversational interfaces have created products that facilitate conversations not just between two people, but between a person and a service?

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“Personality is the new UX”“Conversational interfaces”:Why open and close a bunch of apps on your phone to get stuff

done when you can invoke

a text-message-like window

and just say what you want

done to a chatbot? Well, here’s one reason: what if the bot is

annoying or tedious to talk to? warply

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“The necessity of ux in contrast with design”

“Conversational interface design it’s a new era in technology. The most important procedure concerning this necessity is UX sector.”

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“First, rethink "designer”

The whole idea of creating a character, and thinking very technically about the way specific words or groupings of words can make people react and respond accordingly.

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Where Are We Today? Where Are We Heading?

With technology evolving and language

recognition and processing improving

we are on a path that could make

interaction with digital services more

intuitive, more accessible and more

efficient — through conversational

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Pairing new technologies with human assistants will result in tremendous new products which promise to enhance our lives.

Humans, AI and the User Interface of the Future

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What Is It Good For?

When There’s One Goal and

Too Many Options

When Data Collection Is Easy

But Analysis Is Hard

When It Feels Like a Friend

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When There’s One Goal and Too Many Options

Carat, a global media agency

“41% of people feel overwhelmed by

the wealth of choices on the web

making it hard for them to make

purchase decisions.”

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When Data Collection Is Easy But Analysis Is Hard

When I book my travel on Native, my

assistant already knows the balance

of my various frequent flyer

programs and can suggest flying

one airline over another so I can

claim a free flight on my next trip.

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When It Feels Like a Friend

Working with an assistant through

a conversational interface should

feel like interacting with a friend.

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What Are Chatbots and How Will They Change Our Lives?

Chatbots And The Future Of Conversation-Based Interfaces

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Unify

Adapt

Transform

Our chatbot Ecosystemwarply

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Our daily routine

Business process

Small companies

Marketing engagement

Chat bots affects

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"There's a huge opportunity for companies to engage with customers in new ways and in the place they spend the most time."

24 / 7

Marketing engagementPersonally

Online

In Real Time

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Fully scalable customer service. This could be particularly useful forsmaller companies with limited human capital, which could use chatbots to engage with more consumers without allocating additional personnel.

More competitive small businesses.

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“Bots will help streamline operations, automate tasks and eventually start using cognitive learning to transform the business decisions we make, the speed at which work can be delivered and possibly the very nature of our jobs."

How chatbots can help your business

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Chat bots is a real ecosystemChatbots learn what YOU like by utilizing new logic technology and your history. It works to provide a natural interaction that compliments your life not interrupt it.

How Will They Change Our daily routine?

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“ The future and a different approach for communication ”

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See you next time guys ...

the end ...

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