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    JULY 2008

    COMMISSION ON A HIGH PERFORMANCE HEALTH SYSTEM

    ONE EAST 75TH STREET

    NEW YORK, NY 10021-2692

    TEL 212.606.3800

    FAX 212.606.3500

    www.commonwealthfund.org

    National Scorecard on

    U.S. Health System Performance, 2008

    Chartpack

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    This Chartpack presents data forall indicators scored in theNational Scorecard on U.S. HealthSystem Performance, 2008. Charts

    display average performancefor the U.S. as a whole and therange of performance foundwithin the U.S or compared withother countries.

    The charts accompany theCommissions July 2008 report,Why Not the Best? Results from aNational Scorecard on U.S. Health

    System Performance, 2008.

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    Scores: Dimensions of a High Performance Health System

    75

    72

    67

    52

    70

    67

    72

    71

    58

    53

    71

    65

    0 100

    Healthy Lives

    Quality

    Access

    Efficiency

    Equity

    OVERALL SCORE

    2006 Revised

    2008

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 2

    HEALTHY LIVES

    SECTION 1. HEALTHY LIVES

    Scored Indicators:

    1. Mortality amenable to health care

    2. Infant mortality rate

    3. Healthy life expectancy at age 60*

    4. Adults under 65 limited in any activities because of health problems

    5. Children who missed 11 or more days of school due to illness orinjury*

    * Indicator was not updated due to lack of data. Baseline figures from 2006 Scorecard are presented.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 3

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    7681

    8884

    89 89

    99 9788

    97

    109 106

    116 115 113

    130 134

    128

    115

    65 71 71 74 74 77 80

    82 82 84 84 90 93 96

    101 103 103 104 110

    0

    50

    100

    150

    France

    Japan

    Australia

    Spain

    Italy

    Canada

    Norway

    Netherlands

    Sweden

    Greece

    Austria

    Germany

    Finland

    New

    Zealan

    Denmark

    United

    Kingdo

    Ireland

    Portugal

    United

    States

    1997/98 2002/03

    Deaths per 100,000 population*

    * Countries age-standardized death rates before age 75; including ischemic heart disease, diabetes, stroke, and bacterial infections.

    See report Appendix B for list of all conditions considered amenable to health care in the analysis.

    Data: E. Nolte and C. M. McKee, London School of Hygiene and Tropical Medicine analysis of World Health Organization mortality

    files (Nolte and McKee 2008).

    Mortality Amenable to Health Care

    HEALTHY LIVES

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 4

    7.2 7.0 6.9 6.8 7.0 6.8 6.8

    10.3

    11.1

    10.2 9.9 9.9 9.610.1

    5.3 5.1 5.0 4.9 4.8 4.7 4.7

    0

    4

    8

    12

    1998 1999 2000 2001 2002 2003 2004

    U.S. average Bottom 10% states Top 10% states

    National Average and State Distribution International Comparison, 2004

    2.8 2.8 3.1 3.2 3.3

    4.4

    5.3

    6.8

    Japan

    Icelan

    d

    Sweden

    Norway

    Finlan

    d

    Denm

    ark

    Canada U.S

    .

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 5

    Infant Mortality Rate

    Infant deaths per 1,000 live births

    ^ Denotes baseline year.

    Data: National and stateNational Vital Statistics System, Linked Birth and Infant Death Data (AHRQ 2003, 2004, 2005,

    2006, 2007a); international comparisonOECD Health Data 2007, Version 10/2007.

    HEALTHY LIVES

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    Healthy Life Expectancy at Age 60, 2002

    222020 2020 201919 19 1919191919 1818 18 18 18181817 1718 17 1716 1717 161616 1616 16

    181616 16 1616 1515 1515

    14

    0

    10

    20

    30

    Japan

    Switz

    erlan

    FranceSp

    ain

    Sweden

    Australia Ita

    ly

    Austria

    Cana

    da

    Belgium

    Germ

    any

    Norw

    ay

    Iceland

    Finland

    Netherlan

    ds

    NewZe

    alan

    Greece

    Unite

    dKing

    do

    Unite

    dStates

    Portu

    gal

    Irelan

    d

    Denm

    ark

    CzechRepubli

    Women Men

    Years

    Note: Indicator was not updated due to lack of data. Baseline figures are presented.

    Data: The World Health Report 2003 (WHO 2003, Annex Table 4).

    Developed by the World Health Organization, healthy life expectancy is based on

    life expectancy adjusted for time spent in poor health due to disease and/or injury

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 6

    HEALTHY LIVES

    Working-Age Adults with Health Limits on Activities or Work

    Data: D. Belloff, Rutgers Center for State Health Policy analysis of Behavioral Risk Factor Surveillance System.

    7

    Percent of adults (ages 1864) limited in any activities because of physical,mental, or emotional problems

    8.3

    13.4

    24.2

    10.3

    15.4

    27.4

    Age 1829 Age 3049 Age 5064

    2004 2006

    14.9

    11.5

    20.1

    17.5

    13.2

    23.4

    0

    10

    20

    30

    40

    U.S. Average Top 10% States Bottom 10%

    States

    2004 2006

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 7

    National Average and State Distribution By Age Group

    HEALTHY LIVES

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    Note: Indicator was not updated due to lack of data. Baseline figures from Scorecard 2006 are presented.

    Data: 2003 National Survey of Childrens Health (HRSA 2005; retrieved f rom Data Resource Center for Child and Adolescent

    Health database at http://www.nschdata.org).

    Percent of children (ages 617) who missed 11 or more school daysdue to illness or injury during past year

    School Absences Due to Illness or Injury, by Top and Bottom States,Race/Ethnicity, Family Income, and Insurance, 2003

    4.7

    4.2

    3.6

    4.8

    5.5

    8.1

    3.8

    5.2

    8.0

    4.2

    0 5 10

    Uninsured

    Private insurance

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    Effective Care

    Scored Indicators:

    1. Adults received recommended screening and preventive care

    2. Children received recommended immunizations and preventive care

    Received all recommended doses of five key vaccines

    Received both medical and dental preventive care visits*

    3. Needed mental health care and received treatment

    Adults

    Children*

    4. Chronic disease under control

    Adults with diabetes whose HbA1c level

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    Immunizations for Young Children

    ^ Denotes baseline year.

    * Recommended vaccines include: 4 doses of diphtheria-tetanus-pertussis (DTP), 3+ doses of polio, 1+ dose of measles-mumps-

    rubella, 3+doses of Haemophilus influenzae type B, and 3+ doses of hepatitis B vaccine. **Data by insurance was from 2003.

    Data: National Immunization Survey (NCHS National Immunization Program, Allred 2007).

    Percent of children (ages 1935 months) who received all recommended doses of five key vaccines*

    73 74 7579 81 81 81

    82 80 84

    89 88 88 86

    66 66 65

    71 72 71 72

    0

    25

    50

    75

    100

    2000 2001 2002 2003 2004 2005 2006

    U.S. average Top 10% states Bottom 10% states

    QUALITY: EFFECTIVE CARE

    By Family Income, Insurance Status**,and Race/Ethnicity, 2006

    71

    75

    83

    82

    77

    80

    77

    82

    0 25 50 75 100

    Uninsured all year

    Insured part year

    Insured all year

    100%+ of poverty

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    50

    87

    80

    52

    69

    60

    71

    73

    65

    0 20 40 60 80 100

    Uninsured

    Medicare**

    Medicaid

    Private

    Hispanic

    Black

    White

    2006

    2004

    QUALITY: EFFECTIVE CARE

    Adults with Major Depressive Episode Who Received Treatment

    U.S. Variation 2006

    U.S. Average

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 14

    Percent of adults (ages 18+) with major depressive episode who received

    treatment in the past year*

    Note: Indicator definition has been modified from 2006 Scorecard.

    *Major depressive episode is defined as a period of at least 2 weeks when a person experienced a depressed mood or loss of

    interest or pleasure in daily activities and had a majority of the symptoms for depression. **Medicare includes other insurance such

    as military and veterans health care.

    Data: National Survey on Drug Use and Health (SAMHSA 2006 and 2007).

    Note: Indicator was not updated due to lack of data. Baseline figures are presented.

    * Children with current emotional, developmental, or behavioral health condition requiring treatment or counseling who received

    needed care during the year.Data: 2003 National Survey of Childrens Health (HRSA 2005; Retrieved f rom Data Resource Center for Child and Adolescent

    Health database at http://www.nschdata.org).

    Percent of children (ages

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    Chronic Disease Under Control: Diabetes and Hypertension

    81

    41

    63

    21

    Diabetes under

    control*

    High blood pressure

    under control**

    Insured Uninsured

    *Refers to diabetic adults whose HbA1c is

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    9691

    87

    99 9895

    88

    7176

    Heart Attack Heart Failure Pneumonia

    Median 90th %ile 10th %ile

    84

    99

    91

    75

    90

    10096

    78

    0

    25

    50

    75

    100

    Median Best 90th %ile 10th %ile

    2004 2006

    Overall Composite for All Three Conditions

    QUALITY: EFFECTIVE CARE

    Hospitals: Quality of Care for Heart Attack, Heart Failure,and Pneumonia

    * Composite for heart attack care consists of 5 indicators; heart failure care, 2 indicators; and pneumonia care, 3 indicators.

    Overall composite consists of all 10 clinical indicators. See report Appendix B for description of clinical indicators.

    Data: A. Jha and A. Epstein, Harvard School of Public Health analysis of data from CMS Hospital Compare.

    Percent of patients who received recommendedcare for all three conditions*

    Individual Composites by Condition, 2006

    Percent of patients who received recommendedcare for each condition*

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 18

    87

    74

    91 89

    82

    94100

    0

    25

    50

    75

    100

    Median Best 90th %ile 10th %ile Best 90th %ile 10th %ile

    Percent of patients who received recommended care for all three conditions

    Hospital Quality of Care for Heart Attack, Heart Failure, and Pneumonia:

    Overall Composite Using Expanded Set of 19 Clinical Indicators*, 2006

    *Consists of original 10 "starter set" indicators and 9 new indicators for which data was made available as of December 2006;

    heart attack care includes 3 new indicators; heart failure care, 2 new indicators; and pneumonia, 4 new indicators)

    Data: A. Jha and A. Epstein, Harvard School of Public Health analysis of data from CMS Hospital Compare.

    Hospitals States

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 19

    QUALITY: EFFECTIVE CARE

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    Hospital Quality of Care by Condition: Composites for Heart Attack,Heart Failure, and Pneumonia

    6983

    7991

    8292

    6676

    8895

    99100

    7887

    (Original: 3 indicators)

    20042006

    758790619510083(Expanded: 4 indicators*) 2006

    929798879810095(Expanded: 8 indicators*) 2006

    Pneumonia

    Heart failure

    Acute myocardial infarction

    839091779410087(Expanded: 7 indicators*) 2006

    STATESHOSPITALS

    79

    81

    89

    93

    91

    94

    62

    71

    94

    98

    100

    100

    83

    91

    (Original: 2 indicators)

    2004

    2006

    89

    93

    96

    97

    97

    98

    80

    88

    98

    99

    100

    100

    92

    96

    (Original: 5 indicators)

    2004

    2006

    10thpercentile

    90thpercentile

    Best10th

    percentile90th

    percentileBestMedian

    Percent of patients who received

    recommended care:

    20Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 20

    QUALITY: EFFECTIVE CARE

    *Consists of original "starter set" indicators and new indicators for which data was made available as of December 2006.

    Data: A. Jha and A. Epstein, Harvard School of Public Health analysis of data from CMS Hospital Compare.

    Coordinated Care

    Scored Indicators:

    1. Adults under 65 with an accessible primary care provider

    2. Children with a medical home*

    3. Care coordination at hospital discharge

    Hospitalized patients with new Rx: Medications were reviewedat discharge*

    Heart failure patients received written instructions at discharge

    Follow-up within 30 days after hospitalization for mental healthdisorder

    4. Nursing homes: hospital admissions and readmissions

    5. Home health: hospital admissions

    QUALITY: COORDINATED CARE

    * Indicator was not updated due to lack of data. Baseline figures from 2006 Scorecard are presented.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 21

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    37

    51

    74

    63

    69

    65

    66

    49

    53

    73

    59

    0 20 40 60 80 100

    Uninsured all year

    Uninsured part year

    Insured all year

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    86

    7773 72

    69 67

    0

    25

    50

    75

    100

    GER AUS UK CAN NZ US

    Percent of hospitalized patients with new prescription who reportedprior medications were reviewed at discharge

    Medications Reviewed When Discharged from the Hospital,Among Sicker Adults, 2005

    Note: Indicator was not updated due to lack of data. Baseline figures from Scorecard 2006 are presented.

    AUS=Australia; CAN=Canada; GER=Germany; NZ=New Zealand; UK=United Kingdom; US=United States.

    Data: 2005 Commonwealth Fund International Health Policy Survey.

    QUALITY: COORDINATED CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 24

    50

    87

    9

    49

    61

    33

    68 69

    80

    56

    36

    94

    0

    25

    50

    75

    100

    U.S. mean 90th %ile 10th %ile Median 90th %ile 10th %ile

    2004 2006

    Percent of heart failure patients discharged home with written instructions*

    Heart Failure Patients Given Complete Written Instructions WhenDischarged, by Hospitals and States

    QUALITY: COORDINATED CARE

    * Discharge instructions must address all of the following: activity level, diet, discharge medications, follow-up appointment,

    weight monitoring, and what to do if symptoms worsen.

    Data: A. Jha and A. Epstein, Harvard School of Public Health analysis of data from CMS Hospital Compare;

    State 2004 distribution Retrieved from CMS Hospital Compare database at http://www.hospitalcompare.hhs.gov.

    Hospitals States

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 25

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    Home Health Care: Hospital Admissions

    28

    17

    47

    20

    35

    28

    19

    48

    20

    37

    0

    20

    40

    60

    Mean Top 25% Bottom 25% Top 10% Bottom 10%

    2003-2004^ 2006-2007

    ^ 2003 data for state estimates.

    Data: Outcome and Assessment Information Set (Retrieved from CMS Home Health Compare database at

    http://www.medicare.gov/HHCompare, Pace et al. 2005)

    Percent of home health care patients who had to be admitted to the hospital

    QUALITY: COORDINATED CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 28

    Home Health Agencies States

    Safe CareScored Indicators:

    1. Patients reported medical, medication, or lab test error

    2. Unsafe drug use

    Ambulatory care visits for treating adverse drug effects

    Children prescribed antibiotics for throat infection withouta strep test

    Elderly used 1 of 33 inappropriate drugs

    3. Nursing home residents with pressure sores

    4. Hospital-standardized mortality ratios

    Other Indicators:

    1. Surgical infection prevention

    2. Adverse events and complications of care in hospitals

    QUALITY: SAFE CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 29

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    Medical, Medication, and Lab Errors, Among Sicker Adults

    3432

    1921 22

    2628

    30

    0

    10

    20

    30

    40

    GER NETH UK NZ CAN AUS

    International Comparison

    AUS=Australia; CAN=Canada; GER=Germany; NETH=Netherlands; NZ=New Zealand; UK=United Kingdom.

    Data: 2005 and 2007 Commonwealth Fund International Health Policy Survey.

    EXHIBIT 16

    2005 2007

    United States

    QUALITY: SAFE CARE

    Percent reporting medical mistake, medication error, or lab error in past two years

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 30

    Ambulatory Care Visits for Treating Adverse Drug Effects

    20

    22

    18

    21

    17

    9

    28

    1716

    22

    0

    10

    20

    30

    Total

    Male

    Fema

    leWh

    iteBl

    ack

    Othe

    r

    North

    eas

    Midw

    est

    Sout

    hW

    est

    * Denotes baseline year.Data: C. Zhan, AHRQ analysis of National Ambulatory Medical Care Survey and National Hospital Ambulatory

    Medical Care Survey.

    Visits per 1,000 population per year

    QUALITY: SAFE CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 31

    11.3

    12.9

    15.3

    11.3

    17.4

    19.8

    1999 2000 2001* 2002 2003 2004

    Total

    Physician Office

    Hospital Emergency Department Visits

    Hospital Outpatient Department Visits

    By Gender, Race, and Region, 2004 Annual Averages, by Care Setting

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    Pressure Sores Among High-Risk and Short-Stay Residentsin Nursing Facilities

    13

    8

    18

    13

    7

    17

    0

    10

    20

    30

    U.S. average Top 10% states Bottom 10%

    states

    2004 2006

    Percent of nursing home residents with pressure sores

    19

    14

    24

    17

    12

    23

    U.S. average Top 10% states Bottom 10%

    states

    2004 2006

    High-Risk Residents Short-Stay Residents

    Data: Nursing Home Minimum Data Set (AHRQ 2005, 2007a).

    QUALITY: SAFE CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 34

    Hospital-Standardized Mortality Ratios

    101

    8593 94

    97 100 103 106 106

    112 118

    8274

    78 78 79 81 83 83 85 86

    89

    0

    20

    40

    60

    80

    100

    120

    140

    U.S. 1 2 3 4 5 6 7 8 9 10

    2000-2002 2004-2006

    Ratio of actual to expected deaths in each decile (x 100)

    Decile of hospitals ranked by actual to expected deaths ratios

    Standardized ratios compare actual to expected deaths, risk-adjusted forpatient mix and community factors.* Medicare national average for 2000=100

    QUALITY: SAFE CARE

    mean

    * See report Appendix B for methodology.

    Data: B. Jarman analysis of Medicare discharges from 2000 to 2002 and from 2004 to 2006 for conditions leading to 80 percent of

    all hospital deaths.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 35

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    80

    60

    90 87

    73

    92

    100

    0

    25

    50

    75

    100

    Median Best 90th %ile 10th %ile Best 90th %ile 10th %ile

    Surgical Infection Prevention, 2006

    Hospitals States

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 36

    QUALITY: SAFE CARE

    Percent of surgical patients who received appropriate timing of antibiotics

    to prevent infections*

    * Comprised of two indicators: antibiotics started within 1 hour before surgery and stopped 24 hours after surgery.

    Data: A. Jha and A. Epstein, Harvard School of Public Health analysis of data from CMS Hospital Compare.

    Nosocomial Infections in Intensive Care Unit Patients, 2006

    9.54.11.70.00.036Neonatal (NICU)(infants weighing 750 grams or less)

    10.06.44.11.80.061Surgical

    6.23.81.60.00.099Medical-surgicalall others

    7.35.12.51.30.058Medical-surgicalmajor teaching

    7.24.62.80.90.064Medical

    955No. of unitsType of ICUPercentile

    Ventilator-associated pneumoniarate, per 1,000 days use

    15.611.05.22.50.042NeonatalLevel III(infants weighing 750 grams or less)

    7.44.42.00.90.072Surgical

    4.52.31.00.00.0102Medical-surgicalall others

    5.53.11.90.60.063Medical-surgicalmajor teaching

    6.24.22.20.00.073Medical

    955No. of unitsType of ICUPercentile

    Central line-associated bloodstreaminfection rate, per 1,000 days use

    Data: Reported by 211 hospitals participating in the National Healthcare Safety Network (Edwards et al. 2007).

    37

    QUALITY: SAFE CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 37

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    Potentially Preventable Adverse Events and Complicationsof Care in Hospitals, National and Medicare Trends

    25

    16

    34

    48

    53

    82

    131

    105

    98

    89

    276

    261

    2004

    25

    16

    34

    47

    50

    86

    120

    92

    92

    86

    267

    248

    2003

    Accidental puncture or laceration

    NA474438National

    35363231Medicare

    NA151412National

    15242020Medicare

    Infection due to medical care

    59463425Medicare

    NA807263National

    Postoperative respiratory failure

    1211119780Medicare

    NA928163National

    Postoperative sepsis

    100867162Medicare

    NA796658National

    Postoperative pulmonary embolismor deep vein thrombosis

    282251225206Medicare

    NA236221195National

    Decubitus ulcer (pressure sore)

    2005200220001997/1998**Risk-adjusted rate per 10,000discharges*

    * Rates exclude complications present on admission and are adjusted for gender, comorbidities,

    and diagnosis-related group clusters. ** National rate is for 1997, Medicare rate is for 1998. NA=data not available.

    Data: National figuresHealthcare Cost and Utilization Project, Nationwide Inpatient Sample (retrieved from HCUPNet at

    http://hcupnet.ahrq.gov); Medicare figuresMedPAC analysis of Medicare administrative data using AHRQ indicators andmethods (MedPAC 2005, Chart 3-3 and 2007, Chart 4-2).

    38

    QUALITY: SAFE CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 38

    Potentially Preventable Adverse Events and Complications

    of Care in Hospitals Among Medicare Beneficiaries, 20042005

    2.4

    9.8

    4.6

    1.9

    8.8

    3.63.6

    10.6

    6.0

    0

    5

    10

    15

    Postoperative

    complications composite*

    Adverse drug events

    composite**

    Pressure sores

    US Average Top 10% States Bottom 10% States

    Percent

    39Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 39

    QUALITY: SAFE CARE

    *Surgical patients with postoperative pneumonia, urinary tract infection (2005 only), or venous thromboembolic event

    ** Patients with serious bleeding associated with intravenous heparin, low molecular weight heparin, or warfarin, or hypoglycemia

    associated with insulin or oral hypoglycemics.

    Data: M. Pineau, Qualidigm analysis of Medicare Patient Safety Monitoring System.

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    Patient-Centered, Timely Care

    Scored Indicators:

    1. Ability to see doctor on same/next day when sick or need medicalattention

    2. Very/somewhat easy to get care after hours without going to theemergency room

    3. Doctorpatient communication: always listened, explained, showedrespect, spent enough time

    4. Adults with chronic conditions given self-management plan*

    5. Patient-centered hospital care

    Other Indicator:

    1. Physical restraints in nursing homes

    QUALITY: PATIENT-CENTERED, TIMELY CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 40

    * Indicator was not updated due to lack of data. Baseline figures from 2006 Scorecard are presented.

    Waiting Time to See Doctor When Sick or Need Medical Attention,Among Sicker Adults

    47 46

    7469

    6358 57

    32

    0

    25

    50

    75

    100

    NZ NETH GER AUS UK CAN

    International Comparison

    AUS=Australia; CAN=Canada; GER=Germany; NETH=Netherlands; NZ=New Zealand; UK=United Kingdom.

    Data: 2005 and 2007 Commonwealth Fund International Health Policy Survey.

    EXHIBIT 16

    2005 2007

    United States

    QUALITY: PATIENT-CENTERED, TIMELY CARE

    Percent of adults who could get an appointment on the same or next day

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 41

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    Difficulty Getting Care on Nights, Weekends, Holidays WithoutGoing to the Emergency Room, Among Sicker Adults

    61

    73

    48 49 50

    6168 69

    0

    25

    50

    75

    100

    NETH NZ GER UK AUS CAN

    International Comparison

    QUALITY: PATIENT-CENTERED, TIMELY CARE

    Percent of adults who sought care reporting very or somewhat difficult

    AUS=Australia; CAN=Canada; GER=Germany; NETH=Netherlands; NZ=New Zealand; UK=United Kingdom.

    Data: 2005 and 2007 Commonwealth Fund International Health Policy Survey.

    2005 2007

    United States

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 42

    DoctorPatient Communication: Doctor Listened Carefully,

    Explained Things, Showed Respect, and Spent Enough Time,National and Managed Care Plan Type

    70 7067

    75 74 73

    65 6359

    Private Medicare** Medicaid

    Mean 90th %ile 10th %ile

    43

    Percent of adults (ages 18+) reporting always

    Managed Care Plan Distribution, 2006

    * Denotes baseline year. **2005 data due to delays in the Medicare CAHPS survey.

    Data: National averageMedical Expenditure Panel Survey (AHRQ 2005, 2006, 2007a); Plan distributionCAHPS (data provided

    by NCQA).

    54 57 57

    0

    25

    50

    75

    100

    2002* 2003 2004

    National Average

    QUALITY: PATIENT-CENTERED, TIMELY CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 43

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    65

    58 5650

    45

    37

    0

    25

    50

    75

    100

    CAN US NZ AUS UK GER

    Adults with Chronic Conditions: Receipt of Self-Management Plan,Among Sicker Adults, 2005

    Note: Indicator was not updated due to lack of data. Baseline figures are presented.* Adult reported at least one of six conditions: hypertension, heart disease, diabetes, arthritis, lung problems (asthma, emphysema,

    etc.), or depression.

    AUS=Australia; CAN=Canada; GER=Germany; NZ=New Zealand; UK=United Kingdom; US=United States.

    Data: 2005 Commonwealth Fund International Health Policy Survey.

    Percent of adults with chronic conditions* whose doctor gave plan to manage care at home

    QUALITY: PATIENT-CENTERED, TIMELY CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 44

    Patient-Centered Hospital Care: Staff Managed Pain, RespondedWhen Needed Help, and Explained Medicines, by Hospitals, 2007

    6760 58

    9791

    96

    75 7266

    60

    48 49

    0

    25

    50

    75

    100

    Staff managed pain well Staff responded when needed

    help

    Staff explained medicines and

    side effects

    Mean Best hospital 90th %ile hospitals 10th %ile hospitals

    Percent of patients reporting always

    * Patients pain was well controlled and hospital staff did everything to help with pain.

    ** Patient got help as soon as wanted after patient pressed call button and in getting to the bathroom/using bedpan.

    *** Hospital staff told patient what medicine was for and described possible side effects in a way that patient could understand.

    Data: CAHPS Hospital Survey (Retrieved from CMS Hospital Compare database at http://www.hospitalcompare.hhs.gov).

    *** ***

    45

    QUALITY: PATIENT-CENTERED, TIMELY CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 45

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    Physical Restraints in Nursing Facilities

    9.7

    8.07.4

    6.85.9

    18.4

    3.72.6

    2.4 2.2 1.9

    11.7

    13.214.1

    14.7

    0

    5

    10

    15

    20

    2002 2003 2004 2005 2006

    U.S. average Bottom 10% states Top 10% states

    PI=Pacific Islander; AI/AN=American Indian or Alaskan Native.

    Data: Nursing Home Minimum Data Set (AHRQ 2004, 2005, 2006, 2007a).

    7.86.9

    10.7 10.2

    7.66.6

    5.8

    8.79.8

    7.7

    White Black Hispanic Asian/PI AI/AN

    2003 2005

    By Race/Ethnicity

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 46

    QUALITY: PATIENT-CENTERED, TIMELY CARE

    Percent of nursing home residents who were physically restrained

    National Average and State Distribution

    SECTION 3. ACCESS

    Access includes indicators organized into two groups:

    1. Participation

    2. Affordability

    The Scorecard scores each group of indicators separately, and thenaverages the two scores to create the overall score for Access.

    ACCESS

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 47

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    Participation

    Scored Indicators:

    1. Adults under 65 insured all year, not underinsured

    2. Adults with no access problem due to costs

    Other Indicator:

    1. Uninsured under 65: national and state trends

    ACCESS: PARTICIPATION

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 48

    Uninsured and Underinsured Adults, 2007 Compared with 2003

    ACCESS: PARTICIPATION

    Total 200% of poverty or moreUnder 200% of poverty

    * Underinsured defined as insured all year but experienced one of the following: medical expenses equaled 10% or more of income,

    or 5% or more of income if low-income (

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    Access Problems Because of Costs

    4037

    58

    12

    21

    25 26

    0

    25

    50

    NETH UK CAN GER NZ AUS

    International Comparison

    * Did not get medical care because of cost of doctors visit, skipped medical test, treatment, or follow-up because of cost, or did

    not fill Rx or skipped doses because of cost.

    AUS=Australia; CAN=Canada; GER=Germany; NETH=Netherlands; NZ=New Zealand; UK=United Kingdom.

    Data: 2005 and 2007 Commonwealth Fund International Health Policy Survey.

    EXHIBIT 16

    2005 2007

    United States

    ACCESS: PARTICIPATION

    Percent of adults who had any of three access problems* in past year because of costs

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 50

    5 8

    12

    2125 26

    37

    0

    25

    50

    75

    NETH UK CAN GER NZ AUS US

    6 9

    18

    24

    32 30

    52

    3

    8 7

    1822 21

    25

    NETH UK CAN GER AUS NZ US

    Below average income Above average income

    51

    * Did not get medical care because of cost of doctors visit, skipped medical test, treatment, or follow-up because of cost, or did

    not fill Rx or skipped doses because of cost.

    AUS=Australia; CAN=Canada; GER=Germany; NETH=Netherlands; NZ=New Zealand; UK=United Kingdom; US=United States.

    Data: 2007 Commonwealth Fund International Health Policy Survey.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 51

    Access Problems Because of Costs, By Income, 2007

    Percent of adults who had any of three access problems* in past year because of costs

    ACCESS: PARTICIPATION

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    Data: Two-year averages 19992000, updated with 2007 Current Population Survey correction, and 20052006 from the

    Census Bureaus March 2000, 2001 and 2006, 2007 CPS.

    WA

    OR

    ID

    MT ND

    WY

    NV

    CA

    UT

    AZ NM

    KS

    NE

    MN

    MO

    WI

    TX

    IA

    ILIN

    AR

    LA

    AL

    SC

    TNNC

    KY

    FL

    VA

    OH

    MI

    WV

    PA

    NY

    AK

    MD

    MEVT

    NH

    MA

    RI

    CT

    DE

    DC

    HI

    CO

    GAMS

    OK

    NJ

    SD

    WA

    OR

    ID

    MT ND

    WY

    NV

    CA

    UT

    AZ NM

    KS

    NE

    MN

    MO

    WI

    TX

    IA

    ILIN

    AR

    LA

    AL

    SC

    TNNC

    KY

    FL

    VA

    OH

    MI

    WV

    PA

    NY

    AK

    ME

    DE

    DC

    HI

    CO

    GAMS

    OK

    NJ

    SD

    19%22.9%

    Less than 14%

    14%18.9%

    23% or more

    19992000 20052006

    MA

    RI

    CT

    VTNH

    MD

    Percent of Adults Ages 1864 Uninsured by State

    ACCESS: PARTICIPATION

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 52

    Data: Two-year averages 19992000, updated with 2007 Current Population Survey correction, and 20052006 from the

    Census Bureaus March 2000, 2001 and 2006, 2007 CPS.

    WA

    OR

    ID

    MT ND

    WY

    NV

    CA

    UT

    AZ NM

    KS

    NE

    MN

    MO

    WI

    TX

    IA

    ILIN

    AR

    LA

    AL

    SC

    TNNC

    KY

    FL

    VA

    OH

    MI

    WV

    PA

    NY

    AK

    MD

    MEVT

    NH

    MA

    RI

    CT

    DE

    DC

    HI

    CO

    GAMS

    OK

    NJ

    SD

    WA

    OR

    ID

    MT ND

    WY

    NV

    CA

    UT

    AZ NM

    KS

    NE

    MN

    MO

    WI

    TX

    IA

    ILIN

    AR

    LA

    AL

    SC

    TNNC

    KY

    FL

    VA

    OH

    MI

    WV

    PA

    NY

    AK

    ME

    DE

    DC

    HI

    CO

    GAMS

    OK

    NJ

    SD

    10%15.9%

    Less than 7%

    7%9.9%

    16% or more

    19992000 20052006

    MA

    RI

    CT

    VTNH

    MD

    Percent of Children Ages 017 Uninsured by State

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 53

    ACCESS: PARTICIPATION

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    Population Under Age 65 Without Health Insurance

    17

    12

    16

    20

    12

    18

    0

    10

    20

    30

    All under 65 Children under 18 Adults 1864

    2000 2006

    Percent uninsured

    9 8 8 8 8 8 8 9

    29 30 31 34 35 35 36

    38

    0

    20

    40

    60

    1999 2000 2001 2002 2003 2004 2005 2006

    Adults 1864

    Children under 18

    Millions uninsured

    38 3839

    4243

    47

    43

    Data: Analysis of Current Population Survey, March 19952007 supplements. Updated data from March 2007 Current Population

    Survey.

    44

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 54

    ACCESS: PARTICIPATION

    Affordable Care

    Scored Indicators:

    1. Families spending less than 10% of income or less than 5% ofincome, if low-income, on out-of-pocket medical costs and premiums

    2. Population under 65 living in states where premiums foremployer-sponsored health coverage are less than 15% of under-65median household income

    3. Adults under 65 with no medical bill problems or medical debt

    Other Indicator:

    1. Health insurance premium trends compared with workers earningsand overall inflation

    ACCESS: AFFORDABLE CARE

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 55

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    Families with High Medical and Premium Costs Compared with Income,by Family Income

    19

    4442

    15

    5

    16

    40

    29

    23

    44 42

    21

    8

    20

    50

    27

    0

    20

    40

    60

    Total Poor* Low income* Middle

    income*

    High

    income*

    Private

    employer

    Private

    nongroup

    Public

    2001 2005

    Percent of nonelderly population with high out-of-pocket

    medical costs and premiums relative to income^

    ^High out-of-pocket costs defined as having combined out-of-pocket expenses for services and premiums greater than 5 percent

    for persons in families with incomes less than 200% of poverty, and out-of-pocket expenses greater than 10 percent for persons in

    families with incomes of 200% of poverty or higher.* Poor refers to household incomes

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    33

    45

    29

    6168

    56

    Total Under 200% of

    poverty

    200% of poverty or

    more

    Insured all year Uninsured during year

    34

    41

    0

    25

    50

    75

    100

    2005 2007

    Medical Bill Problems or Medical Debt

    By Income and Insurance Status, 2007National Average

    Percent of adults (ages 1964) with any medical bill problem or outstanding debt*

    ACCESS: AFFORDABLE CARE

    * Problems paying or unable to pay medical bills, contacted by a collection agency for medical bills, had to change

    way of life to pay bills, or has medical debt being paid off over time.Data: 2005 and 2007 Commonwealth Fund Biennial Health Insurance Survey.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 58

    *Estimate is statistically different from the previous year shown at p

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    SECTION 4. EFFICIENCY

    Scored Indicators:

    1. Potential overuse or waste Duplicate medical tests Tests results or records not available at time of appointment Received imaging study for acute low back pain with no risk factors

    2. ER use for condition that could have been treated by regular doctor

    3. Hospital admissions for ambulatory caresensitive (ACS) conditions National ACS admissions: Heart failure, diabetes, pediatric asthma Medicare ACS admissions

    4. Medicare hospital 30-day readmission rates

    5. Medicare costs of care and mortality for heart attacks, hip fractures, orcolon cancer

    6. Medicare costs of care for chronic diseases: diabetes, heart failure, COPD7. Health insurance administration as percent of total national health

    expenditures

    8. Physicians using electronic medical records

    EFFICIENCY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 60

    International Comparison of Spending on Health, 19802005

    $-

    $1,000

    $2,000

    $3,000

    $4,000

    $5,000

    $6,000

    $7,000

    1980

    1982

    1984

    1986

    1988

    1990

    1992

    1994

    1996

    1998

    2000

    2002

    2004

    United States

    GermanyCanada

    FranceAustraliaUnited Kingdom

    0

    2

    4

    6

    8

    10

    12

    14

    16

    1980

    1982

    1984

    1986

    1988

    1990

    1992

    1994

    1996

    1998

    2000

    2002

    2004

    United States

    GermanyCanada

    FranceAustralia

    United Kingdom

    * PPP=Purchasing Power Parity.

    Data: OECD Health Data 2007, Version 10/2007.

    Average spending on healthper capita ($US PPP*)

    Total expenditures on healthas percent of GDP

    61

    EFFICIENCY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 61

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    Duplicate Medical Tests, Among Sicker Adults

    1820

    4

    8 9

    10

    15 16

    0

    10

    20

    30

    NETH CAN UK NZ AUS GER

    International Comparison

    AUS=Australia; CAN=Canada; GER=Germany; NETH=Netherlands; NZ=New Zealand; UK=United Kingdom.

    Data: 2005 and 2007 Commonwealth Fund International Health Policy Survey.

    EFFICIENCY

    2005 2007

    United States

    Percent reporting that doctor ordered test that had already been done in past two years

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 62

    Test Results or Medical Records Not Available atTime of Appointment, Among Sicker Adults

    2322

    9

    1214

    17 17 18

    0

    10

    20

    30

    NETH GER NZ AUS UK CAN

    International Comparison

    AUS=Australia; CAN=Canada; GER=Germany; NETH=Netherlands; NZ=New Zealand; UK=United Kingdom.

    Data: 2005 and 2007 Commonwealth Fund International Health Policy Survey.

    EFFICIENCY

    Percent reporting test results/records not available at time of appointment in past two years

    2005 2007

    United States

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 63

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    Managed Care Health Plans: Potentially InappropriateImaging Studies for Low Back Pain, by Plan Type

    26

    22

    19

    15

    35

    29

    0

    10

    20

    30

    40

    Private Medicaid

    Mean 10th %ile 90th %ile

    Percent of health plan members (ages 1850) who received an imaging studywithin 28 days following an episode of acute low back pain with no risk factors

    25 25 26

    2221 22

    2004* 2005 2006

    Private Medicaid

    Annual averagesManaged care plans (2006)

    * Denotes baseline year.

    Data: Healthcare Effectiveness Data and Information Set (NCQA 2007).

    EFFICIENCY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 64

    Went to Emergency Room for Condition That Could Have Been Treatedby Regular Doctor, Among Sicker Adults

    26

    21

    68 8

    11

    16

    19

    0

    10

    20

    30

    GER NETH NZ UK AUS CAN

    International Comparison

    AUS=Australia; CAN=Canada; GER=Germany; NETH=Netherlands; NZ=New Zealand; UK=United Kingdom.

    Data: 2005 and 2007 Commonwealth Fund International Health Policy Survey.

    EFFICIENCY

    2005 2007

    United States

    Percent of adults who went to ER in past two years for condition that could have beentreated by regular doctor if available

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 65

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    Ambulatory CareSensitive (Potentially Preventable) HospitalAdmissions for Select Conditions

    178

    62

    242

    156

    49

    230

    U.S.

    Average

    Top 10%

    states

    Bottom 10%

    states

    EFFICIENCY

    241

    137

    299

    240

    126

    293

    U.S.

    Average

    Top 10%

    states

    Bottom 10%

    states

    2002/2003 2004

    Adjusted rate per 100,000 population

    498

    258

    631

    476

    246

    634

    0

    100

    200

    300

    400

    500

    600

    700

    U.S.

    Average

    Top 10%

    states

    Bottom

    10% states

    Diabetes*Heart failure Pediatric asthma

    ^ 2002 data for heart failure and diabetes; 2003 data for pediatric asthma. *Combines four diabetes admission measures:

    uncontrolled, short-term complications, long-term complications, and lower extremity amputations.

    Data: National averageHealthcare Cost and Utilization Project, Nationwide Inpatient Sample; State distributionState InpatientDatabases; not all states participate in HCUP (AHRQ 2005, 2007a).

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 66

    Medicare Admissions for Ambulatory CareSensitive Conditions,Rates and Associated Costs, by Hospital Referral Regions

    771

    499

    610

    887

    1043

    700

    465

    558

    816

    926

    0

    300

    600

    900

    1200

    National

    mean

    10th 25th 75th 90th

    2003 2005

    13.4

    10.0

    11.8

    14.7

    16.3

    12.6

    9.8

    11.1

    13.6

    15.2

    0

    5

    10

    15

    20

    National

    mean

    10th 25th 75th 90th

    2003 2005

    Rate of ACS admissions per 10,000beneficiaries

    Costs of ACS admissions as percent of alldischarge costs

    Percentiles Percentiles

    See report Appendix B for complete list of ambulatory care-sensitive conditions used in the analysis.Data: G. Anderson and R. Herbert, Johns Hopkins University analysis of Medicare Standard Analytical Files (SAF) 5% Inpatient

    Data.

    EFFICIENCY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 67

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    18

    16

    2021

    15 16

    19 20

    14

    18

    0

    10

    20

    30

    2003 2005 10th 25th 75th 90th 10th 25th 75th 90th

    Medicare Hospital 30-Day Readmission Rates

    Hospital Referral Region State Percentiles, 2005

    Percent of Medicare beneficiaries admitted for one of 31 select conditions

    who are readmitted within 30 days following discharge*

    * See report Appendix B for list of conditions used in the analysis.

    Data: G. Anderson and R. Herbert, Johns Hopkins University analysis of Medicare Standard Analytical Files (SAF) 5%

    Inpatient Data.

    EFFICIENCY

    U.S. Mean

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 68

    0.80

    0.90

    1.00

    1.10

    1.20

    $0 $5,000 $10,000 $15,000 $20,000 $25,000 $30,000 $35,000 $40,000

    Relative Resource Use**

    Quality and Costs of Care for Medicare Patients Hospitalizedfor Heart Attacks, Hip Fractures, or Colon Cancer,

    by Hospital Referral Regions, 2004

    EFFICIENCY

    * Indexed to risk-adjusted 1-year survival rate (median=0.70).

    ** Risk-adjusted spending on hospital and physician services using standardized national prices.

    Data: E. Fisher, J. Sutherland, and D. Radley, Dartmouth Medical School analysis of data from a 20% national sample

    of Medicare beneficiaries.

    Median relative resource use=$27,499

    Qua

    lityo

    fCare

    *

    (1-Year

    Surv

    iva

    lIndex,

    Me

    dian=

    70%)

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 69

    Percentiles, 2005

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    Quality and Costs of Care for Medicare Patients Hospitalizedfor Heart Attacks, Hip Fractures, or Colon Cancer,

    by Hospital Referral Regions

    30

    27 28

    30 31

    3230

    27 29

    30 31

    33

    0

    10

    20

    30

    40

    Mean of

    highest

    90%

    10th 25th Median 75th 90th

    2000-2002 2004

    1-year mortality rate Annual relative resource use, 2004*

    * Risk-adjusted spending on hospital and physician services using standardized national prices.

    Data: E. Fisher, J. Sutherland, and D. Radley, Dartmouth Medical School analysis of data from a 20% national sample of

    Medicare beneficiaries.

    $28,011

    $24,906$25,929

    $27,499 $28,831

    $30,263

    Mean of

    highest

    90%

    10th 25th Median 75th 90th

    Deaths per 100 Dollars ($)

    70

    Percentiles Percentiles

    EFFICIENCY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 70

    Costs of Care for Medicare Beneficiaries with Multiple ChronicConditions, by Hospital Referral Regions, 2001 and 2005

    Heart Failure + COPD

    1.48

    1.36

    2.03

    1.77

    $18,024

    $20,062

    $15,246

    $17,180

    $10,304

    $12,665

    $8,872

    $11,317

    $13,188

    $15,367

    2001

    2005

    1.43

    1.40

    2.14

    1.99

    $27,310

    $32,199

    $20,592

    $26,035

    $14,355

    $18,649

    $12,747

    $16,144

    $18,461$23,056

    2001

    2005

    $20,960

    $25,732

    All 3 conditions

    Ratio of percentilegroupsAverage annual reimbursement

    2.13

    1.89

    2.102.06

    90th to10th

    $32,732

    $37,450

    $43,973

    $53,019

    90thpercentile

    $22,415

    $27,498

    $31,792

    $38,004

    Average

    $25,023

    $31,709

    $37,879

    $44,216

    75thpercentile

    1.45

    1.44

    $17,312

    $22,044

    $15,355

    $19,787

    2001

    2004

    Diabetes + COPD

    Diabetes + Heart Failure

    1.58

    1.48

    $23,973

    $29,936

    2001

    2005

    75th to25th

    25thpercentile

    10thpercentile

    COPD=chronic obstructive pulmonary disease.

    Data: G. Anderson and R. Herbert, Johns Hopkins University analysis of Medicare Standard Analytical Files (SAF) 5%

    Inpatient Data.

    EFFICIENCY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 71

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    Percentage of National Health Expenditures Spent onInsurance Administration, 2005

    a 2004 b1999

    * Includes claims administration, underwriting, marketing, profits, and other administrative costs;

    based on premiums minus claims expenses for private insurance.

    Data: OECD Health Data 2007, Version 10/2007.

    Net costs of health insurance administration as percent of national health expenditures

    EFFICIENCY

    1.92.3

    2.83.3

    3.9 4.2 4.3

    4.8

    5.6

    6.97.5

    0

    2

    4

    6

    8

    10

    Finland

    Japan

    Australia

    UnitedKingdom

    Austria

    Canada

    Netherlands

    Switzerland

    Germany

    France

    UnitedStates*

    a aab

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 72

    Physicians Use of Electronic Medical Records

    17

    28

    9892

    89

    79

    42

    23

    0

    25

    50

    75

    100

    NETH NZ UK AUS GER CAN

    International Comparison

    AUS=Australia; CAN=Canada; GER=Germany; NETH=Netherlands; NZ=New Zealand; UK=United Kingdom.

    Data: 2001 and 2006 Commonwealth Fund International Health Policy Survey of Physicians.

    EFFICIENCY

    Percent of primary care physicians using electronic medical records

    2001 2006

    United States

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 73

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    SECTION 5: EQUITY

    EQUITY

    For equity, the Scorecard contrasts rates of risk by insurance, income, and

    race/ethnicity. Specifically, the risk ratios compare: Insured to uninsured rates

    High-income to low-income rates

    White to black rates

    White to Hispanic rates

    Indicators used to score equity include a subset of main indicators and a few

    equity-only indicators to highlight certain areas of concern. They are grouped

    as follows:

    Long, healthy & productive lives

    Effective care

    Safe care

    Patient-centered, timely care

    Coordinated and efficient care Universal participation and affordable care

    Charts for equity indicators are interspersed throughout other sections as

    appropriate.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 74

    Infant Mortality

    5.7

    9

    6.6

    4.1

    13.6

    15.2

    13.6

    11.9

    5.5 5.4 5.34.7

    Total Less than high

    school

    High school

    graduate

    At least some

    college

    White Black Hispanic

    EQUITY: LONG, HEALTHY & PRODUCTIVE LIVES

    Infant deaths per 1,000 live births

    14.7

    9.0

    6.35.7

    13.6

    6.3

    5.5

    5.34.7

    8.4

    0

    5

    10

    15

    20

    1995

    1996

    1997

    1998

    1999

    2000

    2001

    2002

    ^20

    0320

    04

    White Black Hispanic Asian/PI AI/AN

    By Mothers Education and Race/Ethnicity, 2004By Race/Ethnicity, 19952004

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 75

    ^ Denotes baseline year. PI=Pacific Islander; AI/AN=American Indian or Alaskan Native.

    Data: National Vital Statistics System, Linked Birth and Infant Death Data (AHRQ 2007b, Mathews 2007).

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    Working-Age Adults with Health Limits on Activities or Work, 2006

    12.9

    9.2 10.3

    19.617.0

    9.2

    15.6

    27.328.4

    12.8

    29.4

    48.2

    0

    25

    50

    U.S.

    Average

    Age 1829 Age 3049 Age 5064

    $50,000+ $25,000-49,000

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    Coronary Heart Disease and Diabetes-Related Mortality,by Race/Ethnicity and Education Level, 2004

    160 159

    207

    127

    101

    73

    30

    0

    50

    100

    150

    200

    250

    Total White Black Hispanic Lessthan highschool

    Highschool

    graduate

    At leastsome

    college

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 78

    Coronary Heart Disease Mortality

    Age-adjusted per 100,000 population

    7668

    135

    90

    62

    40

    17

    0

    50

    100

    150

    200

    250

    Total White Black Hispanic Less thanhigh

    school

    Highschool

    graduate

    At leastsome

    college

    Diabetes-Related Mortality

    Note: Data by education level based on total of 36 reporting states and D.C. for people ages 2564.

    Data: National Vital Statistics SystemMortality (Retrieved from DATA2010 at http://wonder.cdc.gov/data2010).

    EQUITY: LONG, HEALTHY & PRODUCTIVE LIVES

    4245

    39

    28 30

    49

    37

    32

    46

    30

    21

    0

    20

    40

    60

    Total

    White

    Black

    Hispan

    icOth

    er

    400%+

    ofpover

    t

    200%-

    399%

    ofpov

    er

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    18

    14

    4240

    10

    44

    Total

    White

    Black

    Mexic

    an

    400%+

    ofpovert

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    1712

    23 26

    15 15 14

    2219

    37

    0

    25

    50

    75

    100

    TotalWhite BlackHispanic High*Middle*

    Nearpoor

    *Poor*InsuredUn

    insured

    Adults with Poorly Controlled Chronic Diseases, by Race/Ethnicity,Family Income, and Insurance Status, 19992004

    Percent of adults (ages 18+) with diagnoseddiabetes with HbA1c level 9%

    Percent of adults (ages 18+) with hypertensionwith blood pressure 140/90 mmHg

    * High refers to household incomes >400% of federal poverty level (FPL); middle to 200%399% FPL; near poor to

    100%199% FPL; and poor to

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    Medical, Medication, and Lab Errors, by Race/Ethnicity,Income, and Insurance Status, 2007

    20 2022

    1618

    24

    18

    25

    0

    20

    40

    Total White Black Hispanic Above

    average

    Below

    average

    Insured all

    year

    Uninsured

    any time

    Race/ethnicity Income Insurance status

    Data: 2007 Commonwealth Fund International Health Policy Survey.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 84

    EQUITY: SAFE CARE

    Percent of adults ages 1864 reporting medical mistake, medication error, or lab error inpast two years

    Select AHRQ Patient Safety Indicators, 2004

    9.27.91.317.6135.6Uninsured/self pay

    PATIENT RESIDENCE

    10.910.01.729.8121.5Urban

    111.3

    112.2

    119.4

    124.0

    140.3

    130.4

    116.8

    122.3

    Failure to rescue

    7.6

    7.8

    9.2

    10.2

    6.4

    8.2

    10.7

    8.4

    Postoperativepulmonary embolus ordeep vein thrombosis

    INSURANCE

    9.81.626.5$45,000 or more

    8.71.219.0Private insurance

    10.31.221.7Rural

    14.91.629.6Less than $25,000

    MEDIAN INCOME OFPATIENT ZIPCODE

    12.41.422.4Asian/Pacific Islander

    11.31.227.2Hispanic

    10.91.936.0Black

    10.41.724.3White

    RACE/ETHNICITY

    Postoperativesepsis

    Selected infectionsdue to medical care

    Decubitusulcers

    Risk adjusted rate per

    1,000 discharges*

    * Rates exclude complications present on admission and are adjusted for gender, comorbidities, and diagnosis-related group

    clusters.

    Data: Race/ethnicityHCUP, State Inpatient Database (AHRQ 2007b); income area, insurance, and patient residence

    Healthcare Cost and Utilization Project, Nationwide Inpatient Sample (AHRQ 2007a).

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 85

    EQUITY: SAFE CARE

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    Pressure Sores Among High-Risk and Short-Stay Residentsin Nursing Facilities by Race/Ethnicity, 2005

    13

    20

    17

    25

    14

    24

    11

    22

    13

    21

    0

    20

    40

    High risk residents Short stay residents

    White Black Hispanic Asian/PI AI/AN

    86Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 86

    EQUITY: SAFE CARE

    Percent of nursing home residents with pressure sores

    PI=Pacific Islander; AI/AN=American Indian or Alaskan Native.

    Data: Nursing Home Minimum Data Set (AHRQ 2007b).

    Waiting Time to See Doctor When Sick, by Race/Ethnicity,Income, and Insurance Status, 2007

    20

    16

    36

    28

    16

    26

    18

    27

    0

    20

    40

    Total White Black Hispanic Above

    average

    Below

    average

    Insured all

    year

    Uninsured

    any time

    Race/ethnicity Income Insurance status

    Data: 2007 Commonwealth Fund International Health Policy Survey.

    Percent of adults ages 1864 who reported waiting six or more days for anappointment when sick or needed medical attention

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 87

    EQUITY: PATIENT-CENTERED, TIMELY CARE

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    DoctorPatient Communication by Race/Ethnicity, Family Income,Insurance, and Residence, 2004

    Percent of adults (ages 18+) reporting health providers sometimes or never listen carefully,explain things clearly, respect what they say, and spend enough time with them

    * Insurance for people ages 1864. ** Urban refers to metropolitan area >1 million inhabitants; Rural refersto noncore area

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    Test Results or Medical Record Not Available at Time of Appointment,by Race/Ethnicity, Income, and Insurance Status, 2007

    1715

    20 20

    12

    23

    14

    23

    0

    10

    20

    30

    Total White Black Hispanic Above

    average

    Below

    average

    Insured all

    year

    Uninsured

    any time

    Race/ethnicity Income Insurance status

    Data: 2007 Commonwealth Fund International Health Policy Survey.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 90

    EQUITY: COORDINATED AND EFFICIENT CARE

    Percent reporting test results/records not available at time of appointment in past two years

    Went to Emergency Room for Condition That Could Have Been Treatedby Regular Doctor, by Race/Ethnicity, Income, andInsurance Status, 2007

    15 15

    22

    11 11

    22

    13

    20

    0

    10

    20

    30

    Total White Black Hispanic Above

    average

    Below

    average

    Insured all

    year

    Uninsured

    any time

    Race/ethnicity Income Insurance status

    Data: 2007 Commonwealth Fund International Health Policy Survey.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 91

    EQUITY: COORDINATED AND EFFICIENT CARE

    Percent of adults who went to ER in past two years for condition that could have beentreated by regular doctor if available

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    Cost-Related Access Problems, by Race/Ethnicity, Income,and Insurance Status, 2007

    72

    35

    50

    26

    45

    46

    45

    61

    46

    0 20 40 60 80 100

    Uninsured during year

    Insured all year

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    Primary Care Medical Residency Positions Filled by U.S. MedicalSchool Graduating Seniors and Other Applicants: 1997-2007

    3,167

    1,9671,648 1,602

    837

    1,1551,384 1,406

    0

    1,000

    2,000

    3,000

    4,000

    5,000

    1997 2002 2006 2007

    Positions filled by other applicants*

    Positions filled by U.S. medical school graduating seniors

    Note: Includes family medicine, family medicine-psychiatry, internal medicine-primary, internal medicine-family medicine, internal

    medicine-pediatrics, and pediatrics-primary positions. *Other applicants includes U.S. physicians, osteopaths, 5th Pathway,

    Canadian students, and U.S. and non-U.S. graduates of international medical schools.

    Data: American Academy of Family Physicians analysis of National Resident Matching Program Advanced Data Tables, 2007.

    4,004

    3,122 3,032 3,008

    SYSTEM CAPACITY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 96

    Data: 2006 Press Ganey Associates, Inc. Data represent the experiences of 121,882 employees across 132 facilities in 2006.

    Hospital Employee Satisfaction, 2006

    58.3 61.2

    65.8 68.0 71.4

    60.3 63.1

    66.2 68.8

    71.5

    0

    25

    50

    75

    100

    10th percentile 25th percentile 50th percentile 75th percentile 90th percentile

    Registered Nurses All Employees

    97

    SYSTEM CAPACITY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 97

    Overall Satisfaction Score

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    Nursing Home Workforce Satisfaction, 2006

    3844

    5158

    64

    37

    44

    52

    59

    66

    4449

    5560

    65

    0

    25

    50

    75

    100

    10th percentile 25th percentile 50th percentile 75th percentile 90th percentile

    Nursing assistants* Nurses All nursing home employees

    Composite satisfaction scores (average of 21 survey items) where 100=excellent and 0=poor

    Data: MyInnerView, Inc., 2006 National Survey of Nursing Home Workforce Satisfaction. Scores are national estimates from

    106,858 staff in 1,933 nursing facilities in every state (except Alaska) and the District of Columbia. *CNA/NA

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 98

    SYSTEM CAPACITY

    Hospital Nursing Staff Vacancy Rates, 2000

    10

    15 14

    12

    10

    1211

    9 9

    0

    5

    10

    15

    20

    National

    average

    Critical

    care

    Medical/

    Surgical

    ER Obstetrics West South Northeast Midwest

    Percent

    Data: American Organization of Nurse Executives 2000 Acute Care Hospital Survey of RN Vacancies and Turnover Rates.

    Type of acute care Region

    99

    SYSTEM CAPACITY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 99

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    Hospital Organizational Culture: Staff Perceptionsof Teamwork and Learning Environment, 2007

    79

    70

    57

    44

    96 9491

    8287

    80

    72

    56

    71

    61

    44

    32

    0

    25

    50

    75

    100

    Teamwork withinunits

    Organizationallearning & continuous

    improvement

    Teamwork acrossunits

    Nonpunitive responseto error

    Average Best hospital 90th %tile hospitals 10th %tile hospitals

    Percent of staff giving positive responses

    Data: Hospital Survey on Patient Safety Culture Comparative Database, results for 160,176 staff in 519 participating hospitals

    submitting data in 2007. Agency for Healthcare Research and Quality.

    SYSTEM CAPACITY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 102

    Adoption of Culture Change by Nursing Homes, 2007

    Categories of Nursing Homes, by Extent of Culture Change Adoption

    SYSTEM CAPACITY

    CULTURE CHANGEADOPTERS

    31%

    CULTURE CHANGESTRIVERS

    25%

    TRADITIONAL43%

    Culture change definition*

    describes nursing home only in a

    few respects or not at all, and

    leadership is not very committedto adopting culture change

    Culture change definition*completely or for the most part

    describes nursing home

    Culture change definition* describes

    nursing home only in a few respects

    or not at all, but leadership is

    extremely or very committed to

    adopting culture change

    * Culture change or a resident-centered approach means an organization that has home and work environments in which: care and

    all resident-related activities are decided by the resident; living environment is designed to be a home rather than institution; close

    relationships exist between residents, family members, staff, and community; work is organized to support and allow all staff torespond to residents' needs and desires; management allows collaborative and group decision making; and processes/measures

    are used for continuous quality improvement.

    Data: 2007 Commonwealth Fund National Survey of Nursing Homes.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 103

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    National Health Expenditures Spent on Public Health ActivitiesCompared with Insurance Administration Costs

    55

    35

    78

    0

    20

    40

    60

    80

    100

    National health

    expenditures

    Government public

    health activities

    Insurance

    administrative

    costs

    43.4

    81.8

    53.9

    129.0

    58.7

    145.4

    0

    25

    50

    75

    100

    125

    150

    175

    Government public health

    activities

    Insurance administrative

    costs

    2000 2004 2006

    Data: CMS Office of the Actuary, National Health Statistics Group; and U.S. Dept. of Commerce,

    Bureau of Economic Analysis and U.S. Bureau of the Census (Catlin et al. 2008).

    Dollars (in billions) Percent growth from 2000 to 2006

    104

    SYSTEM CAPACITY

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 104

    References

    AHCA (American Health Care Association). 2003. Results of the 2002 AHCA survey of nursing staff vacancy and

    turnover in Nursing Homes. Washington, D.C.: American Health Care Association.

    AHRQ (Agency for Healthcare Research and Quality).

    2007a. National Healthcare Quality Report, 2007: Data Tables Appendix. http://www.ahrq.gov/qual/nhqr07/

    2007b. National Healthcare Disparities Report, 2007: Appendix D: Data Tables. http://www.ahrq.gov/qual/nhdr07/

    2006. National Healthcare Quality Report, 2006. Data Tables Appendix. http://www.ahrq.gov/qual/nhqr06/

    2005. National Healthcare Quality Report, 2005. Data Tables Appendix. http://www.ahrq.gov/qual/nhqr05/

    2004. National Healthcare Quality Report, 2004. Data Tables Appendix. http://www.ahrq.gov/qual/nhqr04/

    2003. National Healthcare Quality Report, 2003.

    Allred, N., K. Wooten, and Y. Kong, The association of health insurance and continuous primary care in the medical

    home on vaccination coverage for 19- to 35-month-old children, Pediatrics 119, no 1 (2007):4-11.

    Catlin, A., et al., National health spending in 2006: a year of change for prescription drugs, Health Affairs 27, no 1

    (2008):14-29.

    Clegg, L., et al., Cancer survival among US whites and minorities: a SEER program population-based study,Archivesof Internal Medicine 162, no 17 (2002):1985-93.

    Edwards, J., et al., National Healthcare Safety Network, data summary for 2006, issued June 2007,American Journal

    of Infection Control35 (2007):290-301.

    HRSA (Health Resources and Services Administration). 2005. The National Survey of Childrens Health 2003. Rockville,

    M.D.: U.S. Department of Health and Human Services.Mathews, T., and M. MacDorman, Infant mortality statistics from the 2004 period linked birth/infant death data set,

    National Vital Statistics Report55, no 15 (2007). Hyattsville, Md.: National Center for Health Statistics.

    MedPAC (Medicare Payment Advisory Commission). 2007. Quality of care in the Medicare program.A Data Book:Healthcare Spending and the Medicare Program. Washington, D.C.: Medicare Payment Advisory Committee.

    MedPAC (Medicare Payment Advisory Commission). 2005. Quality of care for Medicare beneficiaries.A Data Book:

    Healthcare Spending and the Medicare Program. Washington, D.C.: Medicare Payment Advisory Committee.

    Nolte, E., and C. M. McKee, Measuring the health of nations: updating an earlier analysis, Health Affairs 27, no 1

    (2008):58-71.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 105

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    References (continued)

    NCHS (National Center for Health Statistics). 2007. Health, United States, 2007. Hyattsville, Md.: Centers for Disease

    Control and Prevention.

    NCQA (National Committee for Quality Assurance). 2007. HEDIS Audit Means, Percentiles and Ratios: 2006.Washington, D.C.: National Committee for Quality Assurance.

    Pace, K., et al. 2005. Acute hospitalization of home health patients report of analyses, literature review and technical

    expert panel. Paper presented at the 2005 National Association for Home Care Annual Meeting, Seattle,

    Washington and 2005 Tri-Regional QIO Conference, St. Pete Beach, Fla.

    SAMHSA (Substance Abuse and Mental Health Services Administration). 2007. Results from the 2006 National Survey

    on Drug Use and Health: National Findings (Office of Applied Studies, NSDUH Series H-32, DHHS Publication No.

    SMA 07-4293). Rockville, Md.

    SAMHSA (Substance Abuse and Mental Health Services Administration). 2006. Results from the 2005 National Survey

    on Drug Use and Health: National Findings (Office of Applied Studies, NSDUH Series H-30, DHHS Publication No.

    SMA 06-4194). Rockville, Md.

    Singh G., et al. 2003.Area socioeconomic variations in US cancer incidence, mortality, stage, treatment, and survival

    1975-1999. NCI Cancer Surveillance Monograph Series, Number 4. NIH Publication No. 03-5417. Bethesda, Md.:National Cancer Institute.

    WHO (World Health Organization). 2003. The World Health Report 2003: shaping the future. Geneva, Switzerland:

    World Health Organization.

    Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2008 106