Characteristics of The Hospitality Sectors

Lodging

Provide overnight or longer-term services to guests

Employs 18.5 million people in the US alone Generates 90 billion annually Expected to grow by 10% by 2012 Use of “Best Practice” or standards, within

chains Evolved to create customer preference from

budget motel to luxury hotels to all-inclusive resorts

Food & Beverage

Categorized by market served, concept overall & menu

Market Quick Service, Family, and Fine diningConcept Theme, décor & ambianceMenu Representation of guest & restaurant,

functional, price point

Entertainment, Recreation Services & Gaming Facilities If people have free time & disposable

income they will pursue leisure activities

Work hand in hand with lodging (all inclusive)

Diverse collection of jobs (tour guides, performers, operators)

59% of workers are on the service side

Functions & Event Management

Frequently work out of lodging venues Anticipate the needs of the customer Have a good relationships with

vendors