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    CHAPTER ONE

    Meeting Present and Emerging

    Strategic Human Resource Challenges

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    Chapter Objectives

    Review Key EnvironmentalChallenges (external)

    Review Key OrganizationalChallenges (internal)

    Review IndividualChallenges

    Discuss Planning andImplementing HR Policiesfrom a Strategic Prospective

    Link HR Strategies andFirms Performance

    Briefly Look at Best HRPractices

    Review Key Terms Brain Drain

    Decentralization

    Downsizing

    Environmental Challenges

    Exempt Employees (salaried)

    Human Resource Strategies (HRS)

    Human Resource Tactic

    Human Resources (HR)

    Line Employees Managers

    Nonexempt Employees

    Outsourcing

    Staff Employees

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    Key Terms

    Human Resources (HR) -people who work in anorganization (personal/associates/employees)

    Human Resource Strategies (HRS)the deliberate

    use a companys human resources to gain acompetitive advantage in the marketplace

    Human Resource Tacticspolicies or procedures

    put in place to gain that advantage

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    More Terms

    Managersperson who is in charge of others and is responsiblefor the timelyand correctexecution of actions that promote his or

    hers unitssuccess

    Line Employeesemployees that directly produces a companys

    goods or delivers a companysservices Staff Employees- employees that support the line employees

    Exempt Employees (salaried) employees that do not receive

    extra pay for overtime (work beyond 40-hours per week)

    Nonexempt Employees workers that do receive overtimecompensation

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    Environmental Challenges

    Environmental Challenges:forces external to a firminfluence behavior but largely beyond managements

    control

    Rapid Change

    The Internet Revolution

    Workforce Diversity

    Globalization

    LegislationWork/Life Balance

    Skill Shortages & the Rise of the Service Sector

    Natural Disasters

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    Organizational Challenges

    Organizational Challenges concerns that are internal to acompany effective mangers identify these issues and deal withthem before they become a major issue for the company. Thisrequires a company be proactiverather than reactivewhen dealingwith HR issues

    Competitive Position Decentralization

    Downsizing

    Organizational Restructuring

    Self-Managed Work Teams

    The Growth of Small Businesses

    Organizational Culture

    Technology

    Data Security

    Outsourcing

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    Individual Challenges

    Individual Challengesaddress the issues relevant toindividual employees

    Matching People and Organizations

    Ethics and Social Responsibility

    Productivity

    Empowerment

    Brain Drain

    Job Insecurity

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    Strategic Human Resource Planning

    To be successful firms must align their HRstrategies with:

    Their organizations overall strategies

    The environmentTheir organizations characteristics

    Their organizations capabilities

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    Strategic Human Resource Planning- The Benefits

    Encouragement of Proactive Rather Than ReactiveBehavior

    Explicit Communication of Company Goals

    Stimulation of Critical Thinking and OngoingExamination of Assumptions

    Identification of Gaps Between Current Situation

    and Future Vision

    Encouragement of Line Managers Participation

    Identification of HR Constraints and Opportunities

    Creation of Common Bonds

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    Strategic HR Planning -The Challenges

    Maintaining a Competitive Advantage Reinforce Overall Business Support

    Avoiding Excessive Concentration on Day-to-DayProblems

    Developing HR Strategies Suited to UniqueOrganizational Features

    Coping with the Environment

    Securing Management Commitment

    Translating the Strategic Plan into Action Combining Intended and Emergent Strategies

    Accommodating Change

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    HR Strategies & Company StrategiesBest Fit

    Fit- refers to the compatibly between the HR strategiesand other important aspect the organization

    Evolutionary Business Strategy(flexibility, quick response, entrepreneurship, risk-sharing, decentralization)

    vs.

    Steady-State Strategy(efficiency, detailed work planning, internal grooming of employees for promotion,

    long-term career development, centralization)

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    Defender Strategy(conservative businesses operating in a stable environment)

    Work Flows Detailed work planning

    Explicit job descriptions

    Staffing

    Internal recruitment

    HR department makes selection

    decision

    Formal hiring process

    Employees Separations

    Hiring Freeze Concern for terminated workers

    Preferential rehiring policy

    Performance Appraisal Uniform appraisal procedure

    Used as a control devise

    High dependence on superior

    Training

    Individual training

    On-the job training

    Job-specific training

    Make Skills

    Compensation Fixed pay

    Seniority based pay

    Centralized pay decisions

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    HR Strategies & the Environment -Best Fit

    Degree of Uncertainty How much accurate information you have to make decisions

    Volatility How often does your environment changes

    Magnitude of Change How drastic are the changes when they occur

    Complexity Sheer number of elements in the environment that effect the company

    and the industry (individually or together)

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    HR Strategies & Organizational CapabilitiesBest Fit

    Leveraging your firms distinctive competenciesto give your company a competitive advantage:

    Technical abilities

    Management SystemsReputation

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    HR Best Practices

    Employment Security Selectivity in Recruiting

    High Wages

    Incentive Pay

    Employee Ownership Information Sharing

    Participation & Empowerment

    Self-managed Teams

    Training & Skills Development

    Cross-Utilization and Cross-training

    Promotion from Within