Business Psychology

Stress

Learning Objectives What is Stress? Stressors Internal and External Stressors Causes of Stress Depression Burnout Common Stress Reactions Stress Signals

Scene from the Movie: “Sweet November (2001©)”

Student Participation

What give you stress?

What is Stress? Is a feeling that's created when we react

to particular events. It's the body's way of rising to a challenge and preparing to meet a tough situation with focus, strength, stamina, and heightened alertness.

What is Stress? The emotional and physical strain

caused by our response to pressure from the outside world.

Is your body's way of responding to any kind of demand. It can be caused by both good and bad experiences.

What is Stress? Stress is defined as the process by

which the individual responds to environmental and psychological events that are perceived as threatening or challenging.

What is Stress? Gatchel and Baum 1983

It can be defined as “the demand place on a person to adapt, adjust and to cope”

Stressors Are agents or event that cause a stress. Divided into:

Internal Stressors External Stressors

Internal Stressor Stressors inside us. These are stressors that have been in

our minds and bodies for many years of our lives.

External Stressors Stressors are the sources of stress that

we are aware of around us. These stressors are things that create a

situation of perceived threat in our minds and bodies.

Causes of Stress Change Anxiety Frustration Conflict (Psychological Stressors) Pressure

Common Stress Reactions Tension Irritated Unable to concentrate Physical symptoms

Stress Signals Acts as a red light or warning bell to tell

us that action is needed to prevent more serious problems developing.

Examples of Stress Signals Physical Aspect Mental Aspect Emotional Aspect Behavioral Aspect

Physical Aspect Changes in breathing rhythm Tense and aching muscles Headaches Sweating Cold hands and feet Stomach problems

Mental Aspects Lack of concentration More frequent mistakes Forgetfulness Poorer judgment

Emotional Aspects Irritation Nervousness Depression Crying

Behavioral Aspects Insomnia Increased drinking/eating/smoking Absenteeism Clumsiness

Depression Hopelessness in response to real or

imagined loss or failure.

Burnout Occurs when a person who has been

experiencing a high level of stress hasn't been able to cope with.

Stress at Work

Managing Stress:How to deal with stress?

Stress at Work JOB STRESS OR WORK STRESS

it is defined as the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources or needs of the worker.

Work stress can lead to poor health and even injury.

Work Conditions That May Lead To Stress1. The design of task2. Management style3. Interpersonal relationship4. Work roles5. Career concerns6. Environmental conditions

Stages in coping with Stress

Stages in coping with Stress

STAGE1. ASSESTMENT

2. GOAL SETTING

3. PLANNING

4. ACTION

TASK identify the sources

and effects of stress.

list the stressors and stress responses to be addressed.

list the specific steps to be taken to cope with stress.

implementing coping plans

Stages in coping with Stress

STAGE1. EVALUATION

2. ADJUSTMENT

TASKDetermine the

changes in stressors and stress responses that have been occurred as a result of coping method.

alter coping methods to improve results, if necessary.

The EndChapter 6