Chapter 5 Nonverbal Communication
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Transcript of Chapter 5 Nonverbal Communication
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Nonverbal Nonverbal CommunicationCommunication
We speak only with our mouths, but we communicate with our
whole bodies.
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80% of Communication is 80% of Communication is NonverbalNonverbal
Gestures
Body Position
Facial Expressions
Tone of Voice
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Why is it important to Why is it important to understand body language?understand body language?
See how people react to us and our ideas
You can control nervous habits and negative signals.
People respond and remember more of what they see than hear.
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What is Positive Body What is Positive Body Language?Language?
Relaxed postureRelaxed armsGood eye contactNodding agreementSmiling at humorLeaning closerUsing gestures
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What is Negative Body What is Negative Body Language?Language?
Body tension
Arms folded
Speaking hand to mouth
Fidgeting
Yawning
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Interpreting Interpreting Nonverbal MessagesNonverbal Messages
Don't just look - see
Consider person's normal physical behavior
Look for clusters of signals, not just one
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Facial ExpressionsFacial Expressions
Six emotions are the foundationSurpriseFearAngerDisgustHappinessSadness
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Facial ExpressionsFacial Expressions
Different Facial Areas for different emotions
Disgust - nose, cheek, mouthSadness - brows and foreheadHappiness - cheeks and mouthFear - eyes and eyelids
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Tone of VoiceTone of Voice
The pitch and timbre (distinctive tone) show the true feelings“Oh” can mean…
"You surprised me.""I made a mistake.""You're a pain in the neck!""You made me so happy!""I'm bored.""I'm fascinated.""I don't understand."
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How to Tell LyingHow to Tell Lying
Decreased hand activityConcerned subconsciously, hands will give you awayHide them, sit on them, clasp them together
Increased Facial touchingEarlobe pullHand on browMouth coverLip PressHair Groom
Stiff and rigid postureIncreased body shifting
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Multicultural MessagesMulticultural Messages
What means “Hook ‘em Horns” in Texas, means…
Italy - insult Brazil - good luck Hindus - cow
In business, body language wins out over verbal communication.
Frame of reference is important in understanding symbols.
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Greetings are different Greetings are different around the worldaround the world
Latinos hugJapanese bowFrench kiss both cheeksEnglish & Americans shake handsRomans clasped forearmsArab citizens say “Salaam”Eskimos slap hands on heads or shouldersMaoris rub nosesPolynesians embrace each other and rub backs
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How Countries How Countries Feel About DistanceFeel About Distance
Enjoy TouchingMiddle EastLatin AmericaItalyGreeceRussia
Don't Like Touching
JapanU.S. and CanadaEnglandAustralia
Middle GroundFranceChinaIrelandIndia
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Women vs. MenWomen vs. Men
Women respond to touch differently than men
Nurse's touchWomen- blood pressure down
Men- blood pressure up
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Types of SpaceTypes of Space
Personal1-1/2 to 4 feet
Social4 to 12 feet
IntimateUnder 18 inches
Public Over 12 feet
Confidential Exchanges
Conversations withfriends & colleagues
Social & BusinessExchanges
Public Spaces likeShopping Malls
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Nonverbal Communication Nonverbal Communication in the Workplacein the Workplace
"We talk with our vocal chords, but we
communicate with our facial expressions, our tone of voice, our whole body,”
Psychologist Paul Ekman
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Steps to Steps to a Professional Personalitya Professional Personality
To be successful, you have to look successful.Have confident posture- shoulders erect (it shows interest)Don't smile constantlyCocking your head suggests hesitationTouching your face makes you look nervousBe the first to interactKeep body position openBe in command when seatedForearms on the tableDon't slouch or jiggle your foot
Work on your handshakeMaintain good eye contact
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Recalling the FactsRecalling the Facts
What type of communication can you only get in face-to-face meetings?Which are you likely to believe–what you see or hear?Is body language the same worldwide?How does space define the type of communication?What type of nonverbal communication is the most easily controlled?How can you tell when someone is lying?Are you always aware of your body language?Should you always smile in business situations?
Look Back on Page 136 of textbook
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VocabularyVocabulary
Nonverbal messageBody languageTone of voiceGesturePersonal space
Intimate distance
Personal distance
Social distance
Eye contact
List on Page 113 of textbook