Chapter 5Innovative EC Systems:

From E-Government to E-Learning, Collaborative Commerce, and C2C Commerce

Learning Objectives1. Describe various e-government initiatives.2. Describe e-government activities and

implementation issues including government 2.0 and m-government.

3. Describe e-learning, virtual universities, and e-training.

4. Describe e-books and their readers.5. Describe knowledge management and

dissemination as e-commerce.6. Describe and discuss online advisory systems.7. Describe collaborative commerce.8. Describe C2C activities in e-commerce.

E-Government: An Overview

• Definition and Scopeo *E-government

• *Government-to-Citizens o *Electronic Votingo Electronic Benefits Transfer

• *Government-to-Businesso Government E-Procuremento Group Purchasingo Forward E-Auctions

• *Government-to-Government

E-Government Categories of

Activities

The Process of Using a Voting Machine

E-Government: An Overview

• Government-to-Employees and Internal Efficiency and Effectivenesso *Government-to-Employees (G2E)o Internal Efficiency and Effectiveness (IEE)

• Implementing E-Government• The Transformation to E-Government• E-Government 2.0 and Social

Networkingo *Government 2.0o The Potential of E-Government 2.0

E-Government: An Overview

• M-Governmento *Mobile government (m-governmento The Benefits of M-Governmento Some Implementation Issues o Applications

E-Learning, E-Training,

and E-Books• The Basics of E-Learning: Definitions

and Conceptso *E-Learningo *M-Learning

The Drivers of E-Learning

E-Learning, E-Training,

and E-Books• Benefits and Drawbacks of E-Learning

o Benefits of E-Learning• Education• Learning and training time reduction• Cost reduction• Large number and diversity of learners• Innovative teaching• Measurement and assessment of progress• Self-paced and motivation learning• Richness and quality• Flexibility• Updated and consistent teaching material• Ability to learn from mobile devices• Expert knowledge• Fear-free environment

The Engkey – Robot English Teacher

Source: The Korea Advanced Institute of Science and Technology. Used with permission.

E-Learning, E-Training,

and E-Bookso Drawbacks and Challenges of E-Learning

• Need for instructor retraining• Equipment needs and support services• Lack of face-to-face interaction and campus life

style• Assessments and examinations• Maintenance and updating• Protection of intellectual property• Student retention

• Distance Learning and Online Universitieso *Distance learningo *Virtual Universities--Real Degreeso Innovations in E-Learning

E-Learning, E-Training,

and E-Books• Online Corporate Training

o Using Computer Games for Training Current and New Employees

• Social Networks and E-Learning o *Social learning

• Learning in Virtual Worlds and Second Life

• Visual Interactive Simulation o Learning On-Demand

• *E-Learning Management Systems

E-Learning, E-Training,

and E-Books• *Electronic Books (E-Books)

o Devices for Reading E-Bookso Combining E-Readers and Tabletso Advantages and Limitations of E-Bookso A Final Note: Is This the End of Printed

Books?

Knowledge Management,

Advisory Systems, and

Electronic Commerce• An Overview of Knowledge

Managemento *Knowledge management (KM)

• Knowledge Management Types and Activitieso Create knowledgeo Capture knowledgeo Refine knowledgeo Store knowledgeo Update knowledgeo Disseminate knowledge

The Knowledge Management System

Cycle

Knowledge Management,

Advisory Systems, and

Electronic Commerce• Knowledge Sharing

o Software Tools for Knowledge Sharing

• How Is Knowledge Management Related to E-Commerce?

• KM and Social Networkso Deploying KM Technologies

Knowledge Management,

Advisory Systems, and

Electronic Commerce• Finding Expertise and/or Experts

Electronically and the Use of Expert Location Systemso Answers Provided by People at Social

Networks or Portalso *Automated Question-Answer Systemso Live Chat with Expertso *Expert/expertise location systems (ELS)o Seeking Expertise in Social Networks

AskMe’s Expert Location System

Collaborative Commerce

• Essentials of Collaborative Commerceo *Collaborative commerce (c-commerce)o *E-collaboration

• The Elements and Processes of C-Commerce

• *Collaboration Hub (c-hub)o Improving Collaborative Commerce

Elements and Process of C-Commerce Systems

Collaborative Commerce

• Representative Examples of Collaborative Commerceo *Vendor-managed inventory (VMI)o Retailer-Supplier Collaborationo Reducing Transportation and Inventory Costso Reduction of Design Cycle Timeo Elimination of Channel Conflict: Collaboration

with Dealers and Retailers

• Barriers to C-Commerceo Overcoming Barriers to E-Collaboration

• Collaboration Processes and Software

Target’s Extranet

Consumer-to-Consumer Electronic Commerce

• *Consumer-to-consumer (C2C) EC• E-Commerce: C2C Applications

o C2C Auctions o Selling and Buying in C2C

• Person-to-Person Money Lendingo Classified Adso Personal Serviceso File-Sharing Utilities: Napster and Otherso C2C Activities in Social Networks and

Trading Virtual Properties

Managerial Issues1. How do we design the most cost-efficient

government e-procurement system? 2. How do we design the portfolio of e-learning

knowledge sources? 3. How do we incorporate social networking-based

learning and services in our organization? 4. What will be the impact of the e-book platform? 5. How difficult is it to introduce e-collaboration? 6. How much can be shared with business

partners? Can they be trusted? 7. Who benefits from vendor-managed inventory?

Summary1. E-government activities. 2. Implementing e-government to citizens,

businesses, and its own operations. 3. E-learning and training. 4. E-books and their readers. 5. Knowledge management and

dissemination. 6. Online advisory systems. 7. C-commerce. 8. C2C activities.