Chapter 5: Communicating Interpersonally

INTRODUCTIONWhat is Interpersonal Communication?

The wrong and right way to disclose.

Self- Disclosure

Giving away your personal information.

•Things we disclose.

•Name

•Job

•Hobbies

Disclosing via the internet.

Monitoring your self-disclosure. Appropriate vs. Inappropriate disclosure.

ConversationAn extemporaneous interpersonal exchange.

•Conversation: A three step process.

•Opening

•Body

•Closing

Conversational tips

The Johari Window

Listening vs. Hearing An acquired skill A passive action

•Goals•Informational Listening

•Critical Listening

•Active Listening

•Feedback Styles

• Judgmental

• Questioning

• Directive

• Empathetic

• Interpreting

• Active

Implications of styles

Communication With Technology

Technical CommunicationA presentation of technical information through

writing, speech, or any other mediums for a particular audience.

Paralanguage does not exist in written form except through

emoticons.

Friends and Family Other Professionals

Abbreviations

“Hello Professor, how are you?” “How R U? ”

Using jargons at the wrong time can make you look illiterate.

Proofread

Realities of the internetPrivacy does not exist.

VoicemailAnswer message

Concise and articulateNever know who is going to call you.

Will be judged by the caller.

Leaving a message

Include your name, time, reason for calling, a contact number, and

whether you’re expecting the call back.

Email Addresses

Social Networking, Blogs, and Tweets

ConclusionUsing interpersonal communication everyday.

Listening and providing feedback.

Technical Communication

in Interpersonal

Communication.

The End