Section 8.1 Defining Communication Chapter 8 communication skills Section 8.2 Speech and Writing.
CHAPTER - 4 COMMUNICATION SKILLS
Transcript of CHAPTER - 4 COMMUNICATION SKILLS
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CHAPTER - 4
COMMUNICATION SKILLS
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CORPORATE COMMUNICATION
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FEATURES OF COMMUNICATION
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OBJECTIVES OF COMMUNICTION
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PRINCIPLES OF
COMMUNICATION• Simple language• No ambiguity• Proper medium of communication• Adequacy of information• Right climate in the organisation• Follow up action• Training to the communicators• Co-operation of personnel• Messages should not be mutually conflicting• Action should be in the line with the message.
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PROCESS (OR) COMPONTENTS OF
COMMUNICATION
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IMPEDIMENTS (OR) BARRIERS OF
EFFECTIVE COMMUNICATION
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IMPORTANCE OF FEEDBACK IN COMMUNICATION
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FORMS OF COMMUNICATION
According to
Organisational StructureAccording to Direction
According to
Expression
Downward
communication
Upward
Communication
Horizontal
Communication
Formal
Communication
Informal
Communication
Oral
Communication
Written
Communica
tion
Diagonal
Communicatio
n
Gesture
communica
tion
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CASUSES / REASONS FOR COMMUNICATION
GAP
• Fear
• Mistrust
• Body language and tone
• Maintaining an attitude
• A channel or system of communication
• Contempt- if there is contempt, then that reflects in words, and leads to dirty or half hearted conversations.
• Fixed ideas
• lack of homework
• Communication medium
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ORAL COMMUNICATION
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NON- VERBAL COMMUNICATION
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WRITTEN COMMUNICATION
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PRINCIPLES OF EFFECTIVE WRITING
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ADVANTAGES OF WRITTEN COMMUNICATION
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FORMAL COMMUNICATION
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CHARACTERISTICS OF FORMAL COMMUNICATION
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ADVANTAGES OF FORMAL COMMUNICATION
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INFORMAL COMMUNICATION
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ADVANTAGES OF INFORMAL COMMUNICATION
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VERTICAL COMMUNICATION
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ADVANTAGES OF VERTICAL COMMUNICATION
• Conveying message of subordinate:
• Maintains good labor-management relations:
• Maintains organizational discipline:
• Explaining policies and plan
• Effective decision making
• Help in decentralizations
• Avoid by-passing
• Maintains chain of command
• Assigning jobs and evaluating performance
• Increase efficiency
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DISADVANTAGES OF VERTICAL COMMUNICATION
• Delay process
• Disturbing discipline
• Efficiency reduces
• Loss or Distortion of information
• Reduces relationships
• Slowness system
• Negligence of superiors
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UPWARD COMMUNICATION
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ADVANTAGES OF UPWARD COMMUNICATION
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DOWNWARD COMMUNICATION
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ADVANTAGES OF DOWNWARD COMMUNICATION
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TYPES OF DOWNWARD COMMUNICATION
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HORIZONTAL COMMUNICATION OR LATERAL COMMUNICATION
EXAMPLES
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ADVANTAGES OF HORIZONTAL COMMUNICATION OR LATERAL
COMMUNICATION
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DISADVANTAGES OF HORIZONTAL COMMUNICATION OR LATERAL
COMMUNICATION
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DIAGONAL COMMUNICATION
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ADVANTAGES OF DIAGONAL COMMUNICATION /
CROSS WISE COMMUNICATION
• Building of cross department teams
• Selecting the right person for transmitting the information
• Fast method of communication
• Encourages friendliness & informality
• Correct information is transmitted
• Effective in critical situations
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DISADVANTAGES OF DIAGONAL COMMUNICATION /
CROSS WISE COMMUNICATION
• Destroys lines of authority
• Creates ego issues
• Lead to conflicting orders & hence further confusion
• Verbal & hence no accountability.
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INTERNAL COMMUNICATION
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TYPES OF INTERNAL COMMUNIATION
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MEANING OF CROSS CULTURAL
RELATIONSHIP
• Cross cultural relationship is the ability to from,foster, improves relationship with member ofculture, different from one’s own.
• Cross cultural relationships builds on culturalvalues, perceptions, social structure and decisionmaking practices.
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VISUAL COMMUNICATION
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VISUAL AIDS / AUDIO VISUAL AIDS
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TYPES OF VISUAL AIDS
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ADVANTAGES OF VISUAL COMMUNICATION
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DIFFERENCE BETWEEN ORAL COMMUNICATION VS WRITTEN
COMMUNICATION
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NEED AND IMPORTANCE OF LISTENING
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TYPES OF LISTENING
• ACTIVE LISTENING
• PASSIVE LISTENING
• SELECTIVE LISTENING
• EMPATHETIC LISTENING
• APPRECIATIVE LISTENING
• CRITICAL LISTENING
• PROJECTIVE LISTENING
• RELATIONSHIP LISTENING
• COMPREHENSIVE LISTENING
• INTUITIVE LISTENING
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LISTENING PROCESS
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BARRIERS TO LISTENING
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SPEAKING SKILLS
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STEPS TO IMPROVE THE SPEAKING SKILLS
• STEP 1: UNDERSTAND THE AUDIENCE
• Understand the audience
• Analyse the circumstances
• STEP 2: PRESENTATION PREPARATION
• Brainstorm the topic
• Collect information
• Write a draft and check out for correction
• Use visual aids
• Practice the presentation and read it aloud
• STEP 3: DELIVER THE PRESENTATION
• Deliver of your speech
• Handling question
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BODY LANGUAGE / KINESICS
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FORMS OF BODY LANGUAGE• Aggressive body language: showing physical threat
• Defensive body language: protecting self from attack
• Attentive body language: showing real interest
• Bored body language: just not being interested
• Deceptive body language: seeking to cover up lying or other deception
• Emotional body language: identifying feeling
• Evaluating body language: judging and deciding about something
• Open body language: many reasons for being open
• Closed body language: many reasons are closed
• Power body language: demonstrating one’s power
• Relaxed body language: comfortable and unstressed
• Dominating body language: dominating others
• Submissive body language: showing you are prepared
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GUESTURES
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POSTURE
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DRESS CODE
• Dress code refers to a set of rules specifying the typesof clothing to be worn by a group or by people underspecific circumstances
• People are treated on the basis of their social statustheir dress indicates well dressed individuals aretreated favourably than a poorly dressed individual
• The kind of clothing one should wear is based on theenvironment and comfort factor. In a business situationa person dressed inappropriately will not be takenseriously
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FASCIAL EXPRESSION
• List fascial expression: smile, bush, happiness, sadness, anger, disgust, fear, surprise.
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SPEECHES
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CHARCTERISTICS OF SPEECHES
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PRESENTATION SKILLS
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TYPES OF PRESENTATIONS• Monologue presentations – speaker speaks without interruption
and at the end, answers the questions of audience. Example: class room situation.
• Guide discussions• Sales presentations• Lecture• Seminar• Discussion• Posters• Slide shows• PowerPoint• Videos• Presentation software• Handouts• Flip charts – paper stand• White or black board
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HOW YOU DESIGN A NEW PRESENTATION
• Identifying the purpose
• Considering the audience
• Selecting the content
• Organising the structure
• Designing visual aids
• Rehearsing the presentation
• delivering the presentation
• Evaluating the performance
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GROUP DISCUSSIONS
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FACTORS TO BE CONSIDERED FOR GROUP
DISCUSSION
• Subject knowledge
• Presentation
• Language
• Logical thinking
• Clarity in thoughts
• Body language
• Dress code
• Exchange of information
• Discuss each other’s interpretations
• Stay on topic
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INTERVIEW
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TYPES / METHODS / TECHNIQUES OF
INTERVIEW
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COMMON INTERVIEW QUESTIONS
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TIPS / REQUIREMENTS FOR SUCCESSFUL
INTERVIEW
• Arrive about 5 to 15 minutes early for the interview
• Dress in conservative and appropriate manner. Always wear the best
• Greet the interviewer with a firm handshake and establish good eye contact
• Give the interviewer undivided attention
• Relate your work experience and academic coursework directly to the job skills required
• Be alert to cues that’s the interview is about to end.
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MEANING OF RESUME• A Resume is document that markets your skills, abilities and
qualifications.
• resume is a one to two page formal document that lists a job applicant's work experience, education and skills. A resume is designed to provide a detailed summary of an applicant's qualifications for a particular job - it is not usually meant to provide a complete picture.
• A good resume gives the potential employer enough information to believe the applicant is worth interviewing. A one-page cover letter, submitted along with the resume, can provide additional information about the applicant's qualifications.
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CONTENT/ TIPS OF GOOD RESUME