©2007 The McGraw-Hill Companies, Inc., All Rights Reserved Chapter Fifteen Stress and Counseling.
Chapter 14: Stress and Counseling
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HUMAN BEHAVIOR IN ORGANIZATION MR. NAJIBULLAH A. UMPA, RN, MBA AY 2016-2017 (2 nd TRIMESTER)
Transcript of Chapter 14: Stress and Counseling
HUMAN BEHAVIOR IN
ORGANIZATION
MR. NAJIBULLAH A. UMPA, RN, MBA
AY 2016-2017 (2nd TRIMESTER)
DISCLAIMER: THIS POWERPOINT IS ORIGINALLY DOWNLOADED FROM:
https://www.slideshare.net/JohnChristianVillanueva/stress-and-counseling
CREDITS TO THE OWNER: John Christian Villanueva, Staff Nurse at Dr. Gloria D. Lacson General Hospital
STRESS AND COUNSELING
EMPLOYEE STRESS
CONCEPT OF STRESS
STRESS is a condition in which the person experiences changes in the normal balanced state. (Kozier, 2008)
Stress is NOTalways
NEGATIVE.
MAIN CAUSES OF STRESS
ORGANIZATIONAL FACTORS
ORGANIZATIONAL FACTORS
• Discrimination in pay/salary structure
ORGANIZATIONAL FACTORS
• Strict rules and regulations
ORGANIZATIONAL FACTORS
• Ineffective communication
ORGANIZATIONAL FACTORS
• Peer pressure
ORGANIZATIONAL FACTORS
• Goals conflicts/goals ambiguity
ORGANIZATIONAL FACTORS
• More of centralized and formal organization structure
ORGANIZATIONAL FACTORS
• Less promotional opportunities
ORGANIZATIONAL FACTORS
• Lack of employees participation in decision-making
ORGANIZATIONAL FACTORS
• Excessive control over the employees by the managers
INDIVIDUAL
FACTORS
JOB CONCERNING FACTORS
JOB CONCERNING FACTORS
• Monotonous nature of job
JOB CONCERNING FACTORS
• Unsafe and unhealthy working conditions
JOB CONCERNING FACTORS
• Lack of confidentiality
JOB CONCERNING FACTORS
• Crowding
EXTRA-ORGANIZATIONAL FACTORS
SYMPTOMS OF STRESS
SYMPTOMS OF STRESS
Absenteeism, escaping from work responsibilities, arriving late, leaving early, etc.
SYMPTOMS OF STRESS
Deterioration in work performance, more of error prone work, memory loss, etc.
SYMPTOMS OF STRESS
Cribbing, over-reacting, arguing, getting irritated, anxiety, etc.
SYMPTOMS OF STRESS
Deteriorating health, more of accidents, etc.
SYMPTOMS OF STRESS Improper eating habits (over-eating or under-eating), excessive smoking and drinking, sleeplessness, etc.
EMPLOYEE COUNSELING
COUNSELING A counseling session is a meeting
between the supervisor and the employee which may focus on a specific incident, a particular aspect of an employee's performance which the supervisor has identified as needing improvement, or the employee's overall performance or conduct.
EMPLOYEE COUNSELING TECHNIQUES
Describe the problem in a friendly manner.
EMPLOYEE COUNSELING TECHNIQUES
Ask for the employee’s help in solving the problem.
EMPLOYEE COUNSELING TECHNIQUES
Discuss causes of the problem.
EMPLOYEE COUNSELING TECHNIQUES
Identify and write down possible solutions.
EMPLOYEE COUNSELING TECHNIQUES
Decide on specific action to be taken by each of you.
EMPLOYEE COUNSELING TECHNIQUES
Agree upon a specific follow-up date.
Thank you for
listening
