Chapter 14 – Recruitment, Training & Human Resources
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Transcript of Chapter 14 – Recruitment, Training & Human Resources
Chapter 14 – Recruitment, Training & Human Resources
Unit 5 – People in Business
We will explain:
• The role of the Human Resources Department
• Each stage of the recruitment and selection process
• Different types of training• Dismissal and redundancy
What does H.R.D. do?
Human Resources
Department
Recruitment and Selection
Training Programmes
Wages and salaries Health and safety
Industrial Relations Redundancy and Dismissal
The Recruitment Process
1.Vacancy arises
2.Job analy
sis
3.Job description
4.Job specifica
tion
5.Job advertis
ed on appropri
ate media
6.Application forms and
short-listing
7.Interview and
selection
8.Vacancy filled
Step Diagram
Advertising the Vacancy
Deciding on how the post / vacancy will be filled
Internal Recruitment
• Post could be filled within the organisation
Internal Recruitment
• Advantages
– Saves time and money
– Person known by the business
– Person knows about how the business operates
– Motivating Promotion
Internal Recruitment
• Disadvantages
– No new ideas
– No new experiences
– Jealously
– Rivalry
External Recruitment
External Recruitment
Government Legislation on Recruitment Process
• Equal Employment Opportunity• What does this mean for business?
Job Advertisment
Job Advertisment
Night Cashier for a busy petrol station, 38 hours a week, Wed to Sat, 10.00p.m. – 7.30a.m., $7.50 per hour. Start immediately. Tel 1122 44551
Job Advertisment
Industrial Engineering ProfessionalMulti-site role throughout the country: based in New City. Competitive rate of
pay with fringe benefits.
Qualityfoam Ltd is a leading manufacturer of polyurethane foam operating in 16 countries and a major supplier to the home country’s furniture industry.
Appealing to results-orientated professional , responsibilities will include performance improvement, business analysis, project management and
capital expenditure appraisal.
You will be a graduate of calibre, numerate and PC literate, with at least three years experience in manufacturing.
Please write with full CV to: Mr M Ahmed, MD, Qualityfoam Ltd, New Road, New City, 3412 8769
Job Advertisment
Secretary required $10.00 per hourGood all-round skills needed to undertake a variety of duties within the organisation. Knowledge of WORD or similar package essential. Immediate start.Please write or telephone for an application form from:Mr S. Singh, ZYT, 2341 Old Road, New City, 456723. Tel. 0892 557739
Job Advertisment
• Task– Using your job description and specification,
design your own advertisement for that job– Time to complete – 15 minutes
– Where would you place it? Why?
– Compare your advertisement with others. Which would attract the best applicants? Why?
Applying for a Job Vacancy
• How?– Application Form– Letter of Application– Résumé– CV
• Curriculum Vitae
Résumé
• Name, Address, Telephone Number, DOB, Nationality
• Education / Qualification
• Work Experience• Positions of
Responsibilities• Interests• Referees/Reference
CV
• A curriculum vitae (CV) is a longer and more detailed. It includes a summary of your;– educational/academic background,– teaching & research experience– publications– presentations– Awards– Honours– Affiliations– other details.
CV or Résumé
• Referee– Previous employer honest opinion– CRASH
• Character• Reliability• Attitude• Suitability• Honesty
– Used before interview to help the interviewer
Letter of Application
• State
– Why the applicant wants the job
– Why the applicant feels he/she would be suitable
Interviews
• Purpose– Applicant’s ability– Personal Qualities– Character– Personality
Interviews
• One-on-one• Two-on-one• Panel Interview• Other Types
One-on-One
• Interviewer & Interviewee• Low-Position Jobs• Check qualification• Fit in with company
Two-on-One
• 2 Interviewers & 1 Interviewee• More Important Jobs• Skills maybe tested
Panel Interview
• More than 2 interviewers• Group tests you• Senior positions• Lots of questions
Other Types of Interviews
• Behavioural– Personal Experience
• Case– Problem Solving
• Telephone/Video Conference– Distance application
• Lunch/Dinner– Test Manners
Interview Questions
What do you know about our firm?Always answer positive thingsWhy do you want this job?Never use MONEY as the answerWhy should we choose you?Use all your advantages
Interview Questions
What are your ambitions?Always involve the company in itWhat do you do in your spare time?Answers must include something in the field.Do you have any questions for us?Always ask at least one reasonable question, not more than one
Assessment in the Interview
TestsSkills
Aptitude
Personality
Group Work
Skills Test
• Test candidates ability to carry out a task
Aptitude Test
• a test used to predict future performance in a given activity
• intended to predict success in some occupation or training course
Personality Test
• aims to describe the individual's character pattern of behaviour, thoughts, and feelings
• The ability to work under stress or to work in a team
Personality Test
Group Situation Test
• Tasks given in group situations and performance observed
• Also tests for leadership skills
Someone wins, someone looses
• How do you inform those who are unsuccessful?
Recruitment &
Selection Process
Job Analysis
Job Description
Job Specification
Advertise
Applications
Short-List
Interviews
Selection
Training
The Need for Training
• Introduce new processes/equipment/systems
• Improve Efficiency• Build unskilled workers skills• Decrease amount of supervision• Improve internal promotional
opportunities• Decrease accidents
What is training there to achieve?
• To increase skills
• To increase knowledge
• Change attitudes
• Raise awareness
Types of Training
• Induction Training
• On-The-Job Training
• Off-The-Job Training
Induction Training
• New Employees• Duration Varies• Firm’s
– History– Culture– Customs– Activities– Procedures– Working
Conditions
On-The-Job Training
• Observing more experienced worker
• Conducted on-site• Individual Training
• Advantages– Onsite– Trainee learns/works
• Disadvantages– Trainer unproductive– Bad habits
Off-The-Job Training
• Off-site Training• Specialist Trainers• Involves
– Classroom learning– Lectures– Role-play– Case Studies– Computer Simulations
Off-The-Job Training
• Daytime– Advantages
• Working time used to train• Able to rest/reflect in the evening
– Disadvantages• Loss of output• Not officially working
Off-The-Job Training
• Night Time– Advantages
• Cheaper• No loss of output• Training in evening
– Disadvantages• Tired workers• Affects on days work
Benefits of Training
• Employees– Variety of Skills– Multi-Skilled – Versatile / Job Rotation– Job Enlargement– Job Enrichment– Increased Efficiency– Increased Output
Workforce Planning
Dismissal
Redundancy / Retrenchment
You should be able to:
• Understand the different functions of the Human Resources Department
• Draw up a job description• Draw up a job specification• Choose suitable ways of advertising a vacancy• Draw up a CV or resume and an application form• Draw up questions for interviews• Explain the differences between on-the-job
training and off-the-job training