Chapter 12 Stress in the Workplace and Stress Management © 2010 Jones and Bartlett Publishers, LLC.
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Transcript of Chapter 12 Stress in the Workplace and Stress Management © 2010 Jones and Bartlett Publishers, LLC.
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Chapter 12
Stress in the Workplace and Stress Management
© 2010 Jones and Bartlett Publishers, LLC
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Learning OutcomesAfter completing this chapter, the student should
understand:
1. The definition of stress.2. The process model of stress and coping.3. How stress can negatively affect individuals
and organizations.4. The various forms of stress.5. The three stages of the General Adaptation
Syndrome.
© 2010 Jones and Bartlett Publishers, LLC
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Learning Outcomes (cont.)
6. How personalities, race, and gender affect an individual’s level of stress.
7. The definition and phases of burnout.8. The four categories of stress in the workplace.9. The various coping strategies available to
organizations and individuals. 10.The concept of learned optimism and hardiness
training.11.The definition of stress management and the
various programs used by organizations.
© 2010 Jones and Bartlett Publishers, LLC
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What is Stress?
Cognitive-transactional theory defines stress as “a particular relationship between the person and the environment that is appraised by the person as taxing or exceeding his or her resources and endangering his or her well being” (Schwarzer, 2004).
© 2010 Jones and Bartlett Publishers, LLC
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Individual Distress Consequences
»Behavioral»Psychological»Physiological
© 2010 Jones and Bartlett Publishers, LLC
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Work Related Stress
According to the American Institute of Stress (2004), job stress costs U.S. industry approximately $300 billion annually in terms of accidents, absenteeism, employee turnover, loss of productivity, direct medical, legal, and insurance costs, workers' compensation awards, as well as tort and Federal Employers' Liability Act (FELA) judgments.
© 2010 Jones and Bartlett Publishers, LLC
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Distress - Eustress
© 2010 Jones and Bartlett Publishers, LLC
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Stressors
• Positive or negative• External or internal• Sort-term (acute) or long-term (chronic)
© 2010 Jones and Bartlett Publishers, LLC
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Individuals and Stress
• Personalities• Minorities• Gender
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Burnout
Three dimensions associated with burnout:1. Emotional exhaustion2. Depersonalization3. Diminished personal accomplishment
© 2010 Jones and Bartlett Publishers, LLC
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Causes of Workplace Stress
• Individual task demands• Individual role demands• Group demands• Organizational demands
© 2010 Jones and Bartlett Publishers, LLC
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Stages of Preventive Stress Management
© 2010 Jones and Bartlett Publishers, LLC
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Individual Coping Strategies
• Relaxation• Learned Optimism• Hardiness Training• Stress Management Programs
© 2010 Jones and Bartlett Publishers, LLC