Chapter 1: The Human Communication Process
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CHAPTER 1 The Human Communication Process
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Presentation created for COMM 107 - Oral Communication: Principles and PracticeUniversity of MarylandSource: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin
Transcript of Chapter 1: The Human Communication Process
CHAPTER 1The Human
Communication Process
Communication is one of the most important skills we learn. And yet…
20% of the nation’s youth cannot adequately communicate orally
63% cannot give clear oral directions
Adults listen at a 25% level of efficiency
50 - 70% of people fear speaking in public
How would you define communication?
HOW WOULD YOU DEFINE COMMUNICATION?
Characteristics of communication
Levels of communication
Intrapersonal Interpersonal Public
Communication occurs within a system. When the system breaks down, communication breaks down. Bad systems can correct themselves.
COMPONENTS OF HUMAN COMMUNICATION
Individual perceptions
Source
Channel
Receiver
Noise
Can happen at any stage. You
have to learn how to deal with
it by constantly seeking
feedback
• Environmental• Physiological-impairment• Semantic• Syntactical• Organizational• Cultural• Psychological
MODELS OF COMMUNICATION
Group Project Assignments
Models of communicationLINEAR
Models of communicationINTERACTIONAL
Models of communicationTRANSACTIONAL
How are these models being challenged today?
Ethical communication• Ethical communication is to
conform to the moral standards of their society
• Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling
Ethical communication• Raise listeners’ level of expertise on a topic• Avoid mental or physical coercion• Give credit to source• Don’t invent or fabricate information• Remember! Listeners have to be ethical too,
by taking things in with a grain of salt
