1.0 AGENT IDENTIFICATION1.0 AGENT IDENTIFICATION

  1.1 SINE-IN

a. Sine in to work area A

Entry: BSIA8888YY/AS MAS4

 b.        Sine in to first available area

Entry: BSIX8888YY/AS MAS4

  To redisplay Sine-in text

Entry: UD

  1.1.1 Switching of work areas

  After sine-in into several work areas, the following entries may be performed in order to move from one area to another.

Entries: BA (to move to area A)

BB (to move to area B)

continuescontinues

1.1.2 Display work area   To check which work area is currently in use.

Entry: B*   1.1.3 Display all work areas  To check all work areas sine-in.

Entry: BF  1.2.1 To sine-out from current work

areaEntry: BSO

1.2.2 To sine-out from all areasEntry: BSOX

2.02.0 INFORMATION DISPLAY SYSTEM (IDS)INFORMATION DISPLAY SYSTEM (IDS)

IDS is a system storage of general information useful to all users. The IDS data are stored in chapters. Each chapter consists of sections as section consists of pages, which have lines.

 

2.1 Display chapter index

Entry: G

2.2 To select chapter

Entry: G=A Search for chapter A

2.3 Display section overview

Entry: G=AAMS

  2.4 Display a selected list

  Entry: G*7

Scrolling entriesScrolling entries

MD move downMU move upMT move topMB move bottom

To redisplay last pageEntry: G*

 To redisplay last section overviewEntry: G

3.03.0 ENCODING/DECODINGENCODING/DECODING

Enables agents to check or display the standard code or name of City, Airline, Region, Land, Equipment and to also cheek local time for a city.The entry keyword used for encoding/decoding is UH (you help) followed by one of the following letters:

 

C — cityA — airlineR— regionL— landT — local time check

 

3.1 Encode city name Entry: UHCCJAKARTAResponse:ENCODING CITIES/JAKARTA

JKT M JAKARTA ID JA 0                     IATA 3 letter city code1                     Multi-airport city

indicator2                     Full name of city3                     2 letter country code4                     2 letter regional code 3.1.1 To decode city codeEntry: UHCNLON

continuescontinues3.2. To encode airline name

Entry: UHACSINAGOPRE

3.2.1 To decode airline name

Entry: UHANTG

3.3 To display list of region names/codes within a country

Entry: UHRNAU

3.3.1 To decode a region

Entry : UHRNAUQL

3.4 To encode land name

Entry: UHLCFRANCE

3.4.1 To decode land codeEntry: UHLNMY

3.5 To encode equipment nameEntry: UHECBOEING

3.5.1 To decode equipment codeEntry: UHENF411

3.6 To display local time of a cityEntry: UHCTSYD

3.6.1 To display local time for countryentry: UHLTAU

4.14.1 Basic schedule displayBasic schedule display

Entry: SIKULPEN

 

EFF effective date of flight operation discontinued date of flight operation

indefinite

DISC effective/discontinue date days of operation

MTWTFSS Sunday Monday ……..

BRD board point

OFF off point

DEP departure time

ARR arrival time

4.14.1 Extended displayExtended display  

4.1 Extended display  Entry: SIEKULPEN

4.2 Optional entries 

SIl5DECPENKUL schedules from 1SDEC plus 14 days

SIKULPEN.M schedule of morning flights

SIKULPEN.14 schedules of flights from 1200

SIKULPEN 24 schedules on day 2 and 4

 

The multi search entry (MSE)The multi search entry (MSE)  

The multi search entry (MSE) allows a search to be done for any specific character within the confines of a display in the scroll mode. It’s feature enables the user to reduce the display to the lines of actual interest.

To display MH1148 information

Entry : MSE/MH1148

KOMMAS FUNCTIONALITIES EXERCISESKOMMAS FUNCTIONALITIES EXERCISES

1.Sine-in to first available area. Code 5567,duty code AS initial YY, duty code AS and password MAS4._________________

2.Change work area from area D to area A.

3.To check all work areas you have sine-in.

4.To display IDS chapter index.

5.To encode airline British Airways.

6. To decode city LAX.

7.     To encode city Oslo.

8.     To decode aircraft equipment 777

9.     Display extended schedule on 10 OCT KUL to AOR.

10 Display specific flight information on MH 1134 from schedule display

11 (a) Display Availability from KUL to BKI on 20 OCT.

(b) Display return flight after 3 days.

12. To display flight routing information for MH2610 on 20 Dec

13. Sine-out current work area only.

14. To display local city time for HKG

FLIGHT AVAILABILITYFLIGHT AVAILABILITY

Entry: A25AUGKULKCH

OPTION ENTRIES

A* TO DISPLAY MORE FLIGHT

AU MOVE UP

AT MOVE TOP

CONTINUES..CONTINUES..AB MOVE BOTTOM

A* TO DISPLAY LAST AVAILABILITY

SCREEN

A.M MORNING FLIGHT

A.E EVENING FLIGHT

A.16 DISPLAY SPECIFIED TIME

A- OR A-1 ONE DAY EARLIER

CONTINUESCONTINUES

A= 3 DISPLAY THREE DAY EARLIER

AR RETURN FLIGHT ON THE SAME DAY

AR=02 RETURN FLIGHTS 2 DAYS LATER

SELLING AFTER AVAILABILITY SELLING AFTER AVAILABILITY DISPLAYDISPLAY

Sell one seat on Y classEntry : N1Y1

N: Sell1: One seatY: Class1: Segment number 1

EXERCISESEXERCISES

PLS book 2 seats on the above itinerary

KULLQQ MH4991 Y 0800/0900

LQQSQQ MH4991 Y 1000/1200

SQQKUL MH4992 Y 1200/1600

Then enter *I to display the whole itinerary

Different classes with Different classes with connectionconnection

Entry :N2CY1

N: Sell

2: Number of seats

C: Business class

Y: Economy class

1: Segment 1

Waitlist on a single flightWaitlist on a single flight

Entry: N1Y2LLN: Sell

1: One seat

Y: Class

2: Segment 2

LL: Waiting list

Sell and waitlist with connectionSell and waitlist with connectionEntry: N3C1NNLL

N: Sell

3: Number of seats

C: Business class

NN: No availability

LL : Waiting List

Manual segment entryManual segment entry

Entry:

0MH4991Y2OSEPKULLQQNN3

If waiting list:

Entry:

0MH4888Y23SEPKULSQQLL3

ITINERARY MODIFICATIONITINERARY MODIFICATION

To cancelled entire itineraryEntry: XI or press button XITN on the

your keyboard

Exercises:

Cancel specific segmentCancel specific segment

Entry: X2-5

Explanation: Now you are cancelling segment 2 up to

segment 5

Exercises

exercisesexercises

PLS book 2 seats on the above itinerary

KULLQQ MH4991 Y 0800/0900

LQQSQQ MH4991 Y 1000/1200

SQQKUL MH4992 Y 1200/1600

INSERT AFTER SEGMENTINSERT AFTER SEGMENTEntry:/1 (to insert after

segment 01)

Response next follows I

Then you rebook new flight details by display seat availability

entry.

THEN *I TO REDISPLAY ALL YOUR CREATED ITINERARY

Rebook same flight on different dateRebook same flight on different date

Entry: X2=N23JULYou are cancelling segment number

2 and rebook same flight on different date on the 23rd July 2003

Rebook same flight, diff classRebook same flight, diff class

Entry: X1=NF

You are now canceling segment number one,rebook same flight but change the seat class from Y class to F class

Exercises….

Rebook same flight, diff Rebook same flight, diff date/classdate/class

Entry: X1=NF25JUL

You are cancelling segment number one rebook same flight with different

date and different class

Exercises…

INSERT AFTER SEGMENTINSERT AFTER SEGMENT

Insert after segment 1

Entry:/1Insert after segment 2

Entry:/2Insert on top of the itinerary

Entry:/0

Insert Unknown Insert Unknown Arrival(ARNK)Arrival(ARNK)

If you want to insert ARNK on the second segment first step is to insert /2 then followed ARNK (please press button

ARNK on your keyboard)

ARNK ( the pax might be using other mode of transportations such cruise or

train)

ExercisesExercises

1. Please book two seats for the above itinerary

KUL LQQ 25JUL MH4991 Y 08000900

LQQ SQQ 01AUG MH4991 C 10001200

SQQ KUL 12AUG MH4992 Y 12001600