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Chapter 1Hospitality Technology

SystemsManaging Technology in the Hospitality

IndustryFourth Edition(469T or 469)

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Competencies forHospitality Technology

Systems1. Describe the basic functions common to property management systems.

2. Identify stand-alone technology systems that may interface with property management systems.

3. Describe the basic functions of a point-of-sale system.

4. Describe the basic functions of a sales and catering system.

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Competencies forHospitality Technology

Systems

5. Identify hospitality accounting modules typically provided by back-office software packages.

6. Explain the impact of e-commerce on hospitality organizations.

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PMS FunctionsReservations module

Availability/forecasting

  Reservation records

  Reservation confirmations

Rooms management module

  Room status

  Registration

Room assignments

Guest accounting module

Folio management

  Credit monitoring

  Transaction tracking

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Common PMS Interfaces

Central reservations system

Internet

Sales and catering

Point-of-sale

Credit card processing

Revenue management

Back office accounting

Call accounting

Electronic locks

Energy management

Auxiliary guest service devices

  Electronic message waiting systems  Voice mail systems

Guest-operated devices

  Vending systems   Entertainment systems

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POS Order Entry Functions Displays menu items.

  Different prices

  Different meal periods

  Different outlets

Applies modifiers to menu items.

Groups menu items with single price.

Allows delayed order entry to time service.

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POS Order Entry Functions

Counts down available “daily specials.”

Provides rapid entry of quick-service items.

Offers simple way to re-order a round of drinks.

Enables off-menu orders.

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POS Settlement Functions Splits charges on check.

Transfers checks from one server to another.

Combines checks for different tables or servers.

Can apply service charges.

Reports tips by server.

Records settlement method.

Tracks voids, corrections, and adjustments.

Provides reports such as:

  Cashier shift balances.  Menu item sales analysis.  Server productivity.

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Sales and Catering—Group Sales

Creates company master records with multiple contacts.

Tracks sales interactions.

Provides sales follow-up reminders—“ticklers.”

Displays room availability.

Tracks tentative and definite bookings.

Blocks rooms for group sales.

Enables a “wash” adjustment.

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Sales and Catering-Function Rooms

Records function room size/capacity in different configurations.

Displays images of each function room in typical configurations.

Displays function room availability.

Allows simple relocation of event from one room to another.

Creates pick-lists of standard-priced menu items.

Displays availability of audio-visual and other equipment.

Generates contracts and banquet event orders.

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Accounting Applications Accounts receivable module   Customer master file   City ledger file   Account aging file Accounts payable module  Vendor master file  Invoice register file  Check register filePayroll module

  Employee master file

  Payroll register file   Govt. register fileFinancial reporting file

  General ledger   Trial balance   Financial statements Other modules   Inventory file   Purchasing   Budgeting   Fixed assets

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E-Commerce Concepts Internet   Server   World Wide Web (www)   HyperText Transfer Protocol (http)   Uniform Resource Locator (URL)   Search engine   Electronic data interchange (EDI) E-Distribution   Global distribution systems (GDS)

  Internet distribution systems (IDS)

  Hotel Electronic Distribution Network Association (HEDNA)