Chapter 03
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Transcript of Chapter 03
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 1
1 Teamwork
2 Workplace Team Composition
3 Diversity in the Workplace
4 Effective Workplace Teams
5 Productive Team Communication
3C H A P T E R
Workplace Teams
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 2
Teams Benefit Organizations
●Varied skills and experiences
●Higher productivity
●Less absenteeism
●Better products and services
● Increased profits
●More satisfied employees
●Value in organizational change
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 3
Teams Benefit Employees
● Insights, ideas, help, information, and more from team members
●Cross-training
●Better problem-solving skills
●Opportunity to see the big picture
●Enjoyment and satisfaction
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 4
Types of Workplace Teams
Project teams and task forces Committees Cross-functional teams Supervisor/coworker teams External teams Virtual teams
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 5
Working With Diversity
Seek to understand others. Show respect the way they understand it.
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© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 6
Communicating Verbally Across Cultures
Be simple and to the point. Match the other’s communication style. Avoid sensitive topics. Be careful about humor. Slow down a little and speak clearly. Don’t correct people’s English unless asked.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 7
Leading a Team
Helps you develop leadership and management skills
Helps you progress in your job Shows you as a candidate for higher positions
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 8
Leading a Team
Establish expectations and procedures. Define the team’s purpose. Set an example of service. Keep the team on schedule. Plan and organize meetings.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 9
Leading a Team
Report progress to supervisors. Make work assignments. Encourage openness and collaboration. Be trustworthy. Get to know members’ skills and strengths. Be a good listener.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 10
Serving on a Team
Be on time for meetings. Be prepared. Have a folder for the team project. Do the work the team assigns you to the best
of your ability. Contribute to meetings and the team’s work.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 11
Effective Team Characteristics
A focus on team goals Good leadership Members with the needed skills, experience,
and education Members who take responsibility for the
team’s success or failure
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 12
Effective Team Characteristics
Ability to work with diverse people Capacity to reach agreement Practical, well-defined goals Members who respect and trust each other
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 13
Teamwork Techniques
●Be respectful.
●Be nonjudgmental.
●Take the other’s perspective.
●Be flexible.
●Listen.
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© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 14
Formal Communication
●Through official channels
●May be● Downward (management to employees)● Upward (employees to management)● Horizontal (coworker to coworker, manager to
manager, within a team)
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 15
Informal Communication
●Often called the grapevine
●Natural and normal at work
●Stopping rumors or untrue communication● Keep formal communication lines open● Keep team members informed
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
C H A P T E R 3SLIDE 16
Interpersonal Teamwork Skills
Listening Collaborating Resolving conflict
● Try to identify the cause.● Listen to all viewpoints.● Identify points of agreement.● Work toward a winning solution for all.