Chap01
13
Organizational BEHAVIOR MCSHANE VON GLINOW 1 © The McGraw-Hill Companies, Inc. 2000 Irwin/ McGraw-Hill Introduction to the Field of Organizational Behavior 1 C H A P T E R O N E
Transcript of Chap01
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
1 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Introductionto the Field ofOrganizational Behavior
Introductionto the Field ofOrganizational Behavior
1C H A P T E R
O N E
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
2 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Cisco Systems and Organizational BehaviorCisco Systems and Organizational Behavior
Cisco Systems has
leveraged the power of
organizational behavior
to becoming one of the
world’s leading high
technology companies. Courtesy of Cisco Systems
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
3 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
What are Organizations?What are Organizations?
Groups of people who work interdependently toward some purpose
–Structured patterns of interaction
–Coordinated tasks
–Work toward some purpose
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
4 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Why Study Organizational BehaviorWhy Study Organizational Behavior
OrganizationalOrganizationalBehaviorBehaviorResearchResearch
UnderstandUnderstandorganizationalorganizational
eventsevents
PredictPredictorganizationalorganizational
eventsevents
InfluenceInfluenceorganizationalorganizational
eventsevents
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
5 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Emerging Trends in OBEmerging Trends in OB
• Globalization
• Changing work force
• Emerging employment relationships
• Information technology and OB
• Teams and more teams
• Business Ethics
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
6 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
OrganizationalOrganizationalBehaviorBehaviorAnchorAnchor
MultidisciplinaryMultidisciplinaryanchoranchor
ScientificScientificmethodmethodanchoranchor
ContingencyContingencyanchoranchor
Open systemsOpen systemsanchoranchor
Multiple levelsMultiple levelsof analysisof analysis
anchoranchor
Organizational Behavior AnchorsOrganizational Behavior Anchors
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
7 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
FeedbackFeedback FeedbackFeedback
OutputsOutputsInputsInputs
SubsystemSubsystemSubsystemSubsystem
SubsystemSubsystem SubsystemSubsystem
OrganizationOrganization
Systems Anchor of OBSystems Anchor of OB
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
8 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Intellectual CapitalIntellectual Capital
• Human capital– Knowledge that employees possess
• Structural capital– Knowledge embedded in systems and structures
• Customer capital– Value derived from satisfied customers, reliable
suppliers, and others
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
9 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Knowledge Management DefinedKnowledge Management Defined
Any structured activity that improves an organization’s capacity to acquire, share, and utilize knowledge for its survival and success
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
10 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
• Sense making
• Knowledge awareness
• Empowerment
• Training
• Communication
• Rewards
• Individual learning
• Environmentalscanning
• Grafting
• Experimentation
KnowledgeKnowledgeacquisitionacquisition
KnowledgeKnowledgesharingsharing
KnowledgeKnowledgedisseminationdissemination
Elements of Knowledge ManagementElements of Knowledge Management
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
11 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Courtesy of Hewlett-Packard
Knowledge Mapping at Hewlett-PackardKnowledge Mapping at Hewlett-Packard
Hewlett-Packard relies on knowledge mapping so that employees can quickly identify what knowledge is needed and where it is located. Knowledge maps guide employees to what knowledge is important and where it can be found.
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
12 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Organizational Memory DefinedOrganizational Memory Defined
• The storage and preservation of intellectual capital
• Includes both employee knowledge and embedded knowledge (structural capital)
OrganizationalBEHAVIOR
MCSHANE VON GLINOW
13 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Introductionto the Field ofOrganizational Behavior
Introductionto the Field ofOrganizational Behavior
1C H A P T E R
O N E
