Changing role of the CIO in the new IT landscape
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ROLE O
F TH
E CIO
IN
THE
NEW IT
LANDSCAPE
24
/ 9/ 2
01
3 C
I O S
UM
MI T
AS
I A
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SURVEY BY HBR & THE ECONOMIST (2012)
Almost half of CEOs feel IT should be a commodity service purchased as neededAlmost half of CEOs rate their CIOs negatively in terms of understanding the business and applying IT in new ways
‘BE MORE STRATEGIC’??
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HOW RELEVANT ARE TODAY’S CIO’S?• Do CIOs have a say in the board room when
crucial business decisions are made?
• Constant flux in the corporate IT landscape• Frequent corporate re-organizations and mergers•Rapid change in technology
• Role of the CIO •Changing expectations and required skills•Communications/leadership traits
• Empowering new generation CIOs•How to stay ahead of it all?
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EVOLVIN
G LANDSCAPE
OF
CORPORAT
E IT
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THINGS WERE SIMPLER BACK THEN
• Focus on system development with long development cycles
• Installation and management of solutions and services
• Outsourcing: vendor management
Tougher IT challenges and rapid changes today
Adapt, Change, Innovate
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NATURE OF BUSINESS IS CHANGING…
• Changing priorities, compliance needs
• More collaboration and shared services
• Reliance on behavioral science and data analytics
Under changing management mindset and inevitable resource limitations.
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...REFLECTED IN THE CHANGE OF IT LANDSCAPE
Outsourcing and re-
engineering
Security and
Compliance
Empowered
consumers and users
Socially embedded
and enabled
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THE MANY HATS THAT A CIO WEARS
• Strategist
• Implementer & problem-solver (operation)
• Agent for innovation
• Risk manager
• Data analyst
• Transformation leader
• Business Process “Re-engineer”
• Chief Privacy & Security Officer, too
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THE ULTIMATE MULTI-TASKER?
Vision and business strategy
Holding things together
Keep things running
HOW DO YOU ALLOCATE YOUR TIME
AND ATTENTION?
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SENSITIVE AREA - PRIVACY
- Goal: Data optimisation for targeted marketing
- Equipping crew with iPads to access info of first-class travelers; ability to search Google images for specific customers
- The good: More personal touch and service for high profile travelers
- The bad: Invading privacy? Too intrusive?
British Airways – Know Me Programme
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INFORMATION SECURITY AND COMPLIANCE
• Mobile device security• Data storage privacy• Cloud security• Cyber-threats (Crime,
Hacktivism, Espionage, War)
• Human factor (carelessness and risky behavior)
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EXPECTA
TIONS
ON TODAY
’S C
IO’S
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Master juggler that canDo MORE with LESS
CostScalability & efficiencyStability and securityValue generation
InnovationInfrastructure
Integrationintelligence
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STRATEGIC VISION: ALIGNING TECHNOLOGY CHANGE WITH BUSINESS GOALS
CTO CEO CIO0
10
20
30
40
Who is the most important figure in driving a business trans-
formation?
欄 1
%
Source: Forrester survey, 2012
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COLLABORATE AND COMMUNICATEAT ALL LEVELS
Influencing and engaging:
• Board of directors
• Fellow C-level executives
• Internal users and IT staff
• Vendors and partners
• Customers and end-users
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INNOVATE: FINDING AND CREATING THE…
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NEXT GEN CIO’S MUST
Know and talk business, not
just tech
Influence your peers in C-suite and
stakeholders
Accelerate innovation
Be ready to disagree and
‘drive’ business
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A CIO is like a good surfer
that knows the waves,
ride the waves with
agility and skill, and always look ahead,
and still look great!
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A CIO is like a good surfer
that knows the waves,
ride the waves with
agility and skill, and always look ahead,
and still look great!
Tomorrow’s CIOs:Looking for Superman and Superwoman!
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THANK YO
U!
Charles MokLegislative Councillor (Information Technology)[email protected]: Charles Mok BTwitter: @charlesmok