Changing Customer Behavior With Unconscious Influences

download Changing Customer Behavior With Unconscious Influences

of 29

  • date post

    11-Aug-2014
  • Category

    Business

  • view

    7.846
  • download

    53

Embed Size (px)

description

95% of customer behavior is driven by unconscious influences. Learn how to prevent a customer experience that tricks their brains into harming your brand.

Transcript of Changing Customer Behavior With Unconscious Influences

  • Sounds of Complexity! via Enzo Varriale Minifig Characters #5: Sherlock Holmes and Dr. Watson via thom In your hands via Gisela via Creative Commons licenses How Emotions Drive a Customer Experience - Contact Center Pipeline Article Readers build vivid mental simulations of narrative situations, brain scans suggest - Phys Org Global Insights on Succeeding in the Customer Experience Era - Oracle Report Fat, dumb, and happy via Tim Hamilton A Spot Of Magic via JD Hancock Analog via Thomas Hawk