© 2013 Discovery Learning, Inc.

CHANGE NAVIGATOR

Christopher Musselwhite, M.A., M.S.I.E., Ed.D.

Discovery Learning, Greensboro, NC

Tammie Plouffe, MSOD.

Innovative Pathways, Toronto, ON

2 Hour Session Slides

Master

Draft 12 – 01 – 2014

© 2013 Discovery Learning, Inc.

CHANGE NAVIGATOR

INCREASE RESILIENCYREDUCE RESISTANCE

To help people better understand the emotional

journey everyone goes through during significant

change in order to:

PURPOSE

© 2013 Discovery Learning, Inc.

VS• Logical, transactional process

• Planning, structures, systems, broad

communication

• Detailed organization

• Psychological and emotional

process

• Trust, caring, and honest

communications

Change management Change leadership

Gary Bradt, The Ring in the Rubble, p.50.

© 2013 Discovery Learning, Inc.

OVERVIEW

FOUR STAGES

OF TRANSITION

YOUR TRANSITION

LOCATION

STRATEGIES FOR

BUILDING RESILIENCE

STRATEGIES TO

HELP OTHERS

© 2013 Discovery Learning, Inc.

STAGE 1: ACKNOWLEDGING

• Begins with a change

• The process of becoming aware

• Denial is common

• Information is critical

• Value – building understanding of need for and scope of

change

© 2013 Discovery Learning, Inc.

STAGE 2: REACTING

• Begins with awareness

• The process of coping with feelings

• Emotions are apparent

• Patience is critical

• Value – building acceptance and commitment

© 2013 Discovery Learning, Inc.

STAGE 3: INVESTIGATING

• Begins after feelings are vetted

• The process of exploring options

• Anticipation is common

• Honesty is critical

• Value – building commitment to new reality

© 2013 Discovery Learning, Inc.

STAGE 4: IMPLEMENTING

• Begins after direction is defined

• The process of understanding new expectations

• Learning is expected

• Buy-in is critical

• Value – building new skills, behaviors, and norms

© 2013 Discovery Learning, Inc.

YOUR CURRENT

CHANGE CONTEXT

• What changes are you currently

experiencing?

• What is driving the changes?

• What are you finding challenging? Exciting?

© 2013 Discovery Learning, Inc.

CHANGE VS TRANSITION

CHANGE IS

• An event / episodic

• Understood in terms of a

beginning

• Happens within a specific

time frame-time bound

• External and open for others

to see

• Psychological and emotional

• Understood in terms of ending

or letting go

• Gradual and differs from person

to person

• Internal and not always

observable

TRANSITION ISvs

© 2013 Discovery Learning, Inc.

The ability to be aware of, express and control our

own emotions is an important part of navigating a

change successfully, but so is our ability to

understand, interpret, and respond to the emotions

of others.

PUT YOUR OXYGEN MASK ON FIRST!

© 2013 Discovery Learning, Inc.

1 2

RESISTANCE OR RESILIENCY

EMOTIONS THAT LEAD TO RESISTANCE

Anxiety, Confusion, Frustration,

Fatigue

EMOTIONS THAT LEAD TO RESILIENCE

Purpose, Enthusiasm, Optimism,

Confidence

© 2013 Discovery Learning, Inc.

PROXIMITY TO CHANGE