Presented by:Vicky EmeryGeneral Manager, Being HumanProsci Advanced Instructor

Change Community of Practice Webinars

Where To Start: First Steps For New Practitioners

Introducing Being Human• Founded in 1993• Our mission: develop change-capable

people and organisations so they achieve the benefits of change

• Prosci Primary Affiliate Australia and New Zealand since 2006

2

Agenda

• Great time to be in Change Management

• What does Best Practices Benchmarking Study say about traits of a great Change Practitioner?

• Advice for Change Practitioners

• Close

3

Great time to be in Change Management

1. Greater awareness of the need for CM

2. More resources and positions dedicated to CM

3. Enhanced integration with PM4. Greater effort to establish CMO5. Broader application of CM6. Use of formal methodology or

structure to manage change7. Increased Leadership support for

CM

6

2016 Best Practices in Change Management Report.1120 participants in 56 countries. Prosci copyright 2015.

What we often hear from ‘new’ practitioners

7

“I’m not sure that my Sponsor/Leader and I are on the

same page with what I am meant to be doing”

“Where do I start?”

“My Sponsor says I lead the change – is that right?”

“I can tell something isn’t right but don’t know how to put that on the

table”

“I know (insert field of speciality) and feel like I am starting again in

Change Management”

“I am not sure if I am the only person looking at Change

Management – who can I/should I connect with?”

“This looks like an interesting field –where can I learn more?”

“I’m not sure what a ‘Change Manager’ is, but, apparently, now I

am one!”

Best Practices Snapshot – Attributes of a Great Change Practitioner

9

2016 Best Practices in Change Management Report.1120 participants in 56 countries. Prosci copyright 2015.

Flexibility

Interpersonal skills

Change Management Competency

Communication skills

Business acumen

11

Tip 1 – Build your Change Management muscle

• What are your strengths?• What are your gaps?• Do you have the skills and tools

you need?• Stay connected - How have you

taped into networks and coaching? Learn from people around you

• Stay fresh - tap into webinars, Community of Practice and Professional bodies

12

Tip 2: Be clear on the Value of Change Management

• Form your own view • Be ready to answer the

question with what we help deliver, not what we do

• Know how it applies to your current organisation, current initiative, current Sponsor

13

Tip 3: Work from Solid Foundations

• Be clear on the expectations of your role

• Apply core tools and approach, every time and talk about how they help, not the tools themselves

• Flexible approach• Leverage the skills you have

already developed, perhaps from other disciplines

14

Tip 4: Use your Gut and Back It Up

• Pick up on the underlying issues or themes

• Go get the data that either clarifies the issue or dispels it – hard and soft data

• Good coaching and network helps here, too

15

Tip 5: Do the work

• Practice• Go over old or existing

projects and apply your approach and tools

• ‘Look Back and Learn’ can be very valuable

• Bring those learnings to your current project and share them

16

18

More info

beinghuman.com.au• Free Prosci Webinars • Free Change Community of Practice Webinars

Prosci • prosci.com• portal.prosci.com

19