Change and transformation: engaging the hearts and minds of people. the british american tobacco...
-
Upload
logan-ball -
Category
Documents
-
view
217 -
download
2
Transcript of Change and transformation: engaging the hearts and minds of people. the british american tobacco...
change and transformation: engaging the hearts and minds of people.
the british american tobacco south africa experience.
15% Global Market Share
who are we?
BATSouth Africa
one of top nine markets
Number two in the Tobacco Industry
Factories in 64 Countries
81,000 Employees
Presence in 180 Countries
Confidence Levels of
Employees
where did we come from?
ISSUESDifferent views
on Transformation
New BAT Organisation
BusinessIssues
OrganisationClimate
Implementation
transformation process
Assessment(follow-updiagnosis)
Organisationdiagnosis
Strategy
InterventionDesign
CHANGE
3 July 2002
Unfreeze Mobilise Realise Reinforce Sustain
18
winning in our world2000 focus group outcome
winning in our world2000 focus group outcome
SCORING SCALE9 3620002000
3 July 2002
High Performing OrganisationsHigh Performing Organisations
StrategicDirectionStrategicDirection
Consumer Focus
Consumer Focus
EmployeeDevelopment
EmployeeDevelopment
Culture&
Climate
Culture&
Climate
Communi-cation
Communi-cation
LeadershipLeadership
high performing organisations
3 July 2002
Design and development of interventions
the journey the journey roadmaproadmap
the journey the journey roadmaproadmap
Briefing of Management Teams
Top Management: Understanding of role
and behaviour
Organisation-wide communication
Be pro-active - lead and manage process behind the scenes
No. 1 for Everyone
Engage the hearts and minds
Agree & embed a common process
3 July 2002
Strategic directionStrategic direction
CommunicationCommunication
LeadershipLeadership
Employee developmentEmployee development
CultureCulture
the journey - examples
3 July 2002
Guiding Principles
Values
Individual KRA’s/KJO’s
DEPARTMENTAL KRA’s
FUNCTIONAL KRA’s
COMPANY STRATEGY, OBJECTIVES & KRA’s
Global Vision
Our Vision
achieving line-of sight
leadership pipeline
COREDEVELOPMENT
LIVINGBEHAVIOURS
ACCELERATEDDEVELOPMENT
LEADERSHIPEDUCATION
NEXT AGENDA
3 July 2002
Emotional Intelligence
Functional Training
Management Development
A.I.D.S.
Personal Mastery
Free to Win6.63% of Payroll
Project Management
employee development
Hearts andMinds
3 July 2002
Drive
the journeythe journey
No 1 For EveryoneNo 1 For Everyone
OPEN MINDEDOPEN MINDEDENTERPRISING SPIRITENTERPRISING SPIRIT
STRENGTH FROM DIVERSITYSTRENGTH FROM DIVERSITYFREEDOM THROUGH RESPONSIBILITYFREEDOM THROUGH RESPONSIBILITY
Consumer Focus
Belonging
Map Standards Support
Vision Confidence TeamworkLiving the
Vision
•Road shows•Briefing sessions•Company Scorecard
Brand awareness campaigns
•Building Company Image
• New Offices
Performance Management
Enhance Decision making
• MD’s Breakfast Sessions• Marketing Conference
• Free to win• Career Management
(CDM)• Training &
Development (PCD)
• Anniversary events
3 July 2002
Unfreeze Mobilise Realise Reinforce Sustain
18
winning in our world2000-2002 focus group outcome
winning in our world2000-2002 focus group outcome
24 28
SCORING SCALE9 3620002000 20012001 20022002
results
Leadership and Culture
Exceed business
objectives
Good “Your Voice” and
WoW results
Pride and confidence in
the organisation
Better succession
pools/ Equity Profile
Big picture is clear
Openness and
informality
High standards
Highenergy
key learnings: elements critical for success
key learnings: elements critical for success
Personal leadership, drive, behaviour of Managing Director
Accurate assessment of current reality in organisation
Transformation is an ongoing process
Use external resources if necessary.
Change strategy tied to business strategy
Top Team Leadership
Success leads to: More Energy, Commitment and Pride
Integration of HR processes
Integrate work on leadership and culture
HR team that can use their initiative, knowledge and skills
HR Team - resources and “freedom”