49 South Main Street, Suite 104, Concord, New Hampshire 03301 Ph: (603) 224-2508 Web: ConcordNHChamber.com

In this issueThank you for your support: 2020 Golf Tournament a win for local education...2

Welcome new members!.........................3

Business DURING Hours networking...3

Leadership Greater Concord, Class of 2021 announcement..................................3

Important Chamber events update.......3

The impacts of isolation and how to cope......................................................4

We’re here to help: COVID resources...4

Instructors are the key to learning—not the setting....................................................5

Event and meeting update........................6

Adversity and the power of partnershipsguidelines, and provide the tools and resources to do so. This program will also amplify and utilize existing campaigns being pursued by the state and other organizations, like “Don’t Go Viral” and “Mask Up NH,” to strengthen the usage of masks, social distancing practices and common sense public health steps.

The Have it All in NH….Safely! Program creates content and initiatives focused on encouraging people to visit and relocate to New Hampshire, but to do so safely and respectfully during the COVID-19 pandemic. We want to encourage people to support our local Merrimack Valley region’s businesses and communities, but within the guidelines set forth. In addition, working remotely has opened up the idea of living where you love to visit and the ability to “Have it All … Safely!” We will create and grow an initiative to invite “remote workers” to NH to make that dream a reality as “NH Has it All!”

Southern New Hampshire Talent Recruitment for the post COVID-19 NH Economy Program promotes New Hampshire to individuals living in metropolitan communities that are seeking to relocate to more rural areas as a result of the pandemic. This includes promoting employment opportunities in NH’s Merrimack Valley region through a video series highlighting five different industry segments in the state, a virtual job fair and audience targeting.

With approval, we’ll launch this ambitious campaign in partnership with the Manchester, Nashua, Derry/Londonderry, Salem, Souhegan Valley/Merrimack and Hudson Chambers of Commerce this month. There is much work to be done, and your Chambers look forward to continuing the good fight!

Tim Sink is the President of the Greater Concord Chamber of Commerce. Read his posts at ConcordNHChamber.com/blog.

One positive development from the pandemic is the emergence of partnerships in seeking ways to address the needs of individuals and businesses. New Hampshire’s chambers of commerce have always enjoyed good working relationships with one another referring to the mixed metaphor, “plagiarism is the sincerest from of flattery,” when copying one another’s best ideas.

At the onset of COVID-19 and in the months since, chambers of commerce scrambled to support the needs of businesses while under serious economic pressure due to reduced funding in the face of cancelled events and decreased dues revenue. But sometimes adversity brings out the best in people.

Seven chambers (including the Greater Concord Chamber of Commerce) in NH’s southern/central area partnered with the State and one another to create the Regional Chamber of Commerce Partnership Program to swiftly respond to business needs during the COVID-19 pandemic and stimulate economic recovery. We developed a robust plan that addresses businesses needs and cultivates economic opportunities for a post COVID-19 economy. This initiative focuses on four distinct but related projects:

The Southern New Hampshire Economic Recovery Program centralizes all the resources collected by these distinct chambers into one central clearinghouse, improving both access and quality for businesses seeking help. The program will centralize, expand and amplify the business support services Merrimack Valley chambers provide. Our goal is to help businesses recover from COVID-19 while also providing the tools and resources businesses need to build resiliency and prepare to adapt to future challenges.

“Keep NH’s Curve Flat” is a coordinated program and campaign driven by the seven Merrimack Valley chambers to ensure employers are following the state’s industry and universal

Chamber Review SEPTEMBER 2020 Your State Capital Chamber of Commerce news

The Chamber’s 2020 Visitor Map & Guide publication is now available — pick one up around town or order them off our website. It’s fun to hand these out to guests who can take advantage of coupons offered by our advertisers and explore the area!

2 | Greater Concord Chamber of Commerce • September 2020

Thank you for renewing your memberships!Academy of Applied Science, Inc.Aflac - Diane CurrierAge at HomeAltitude Trampoline Park of ConcordAnnieMac Home Mortgage, Felicia Saucier, NMLS#1806717Back in the Saddle Equine Therapy Center, BITS ETCBaker Newman Noyes, LLCThe Beech Hill SchoolBektash ShrinersBoutwell’s Bowling CenterBudget Blinds of Concord & HanoverCambridge Eating Disorder Center-NHCherry Hill Homes, Inc.Chief’s Place Pizza and RestaurantCole GardensConcord AntiquesConcord CrossingConcord Family VisionCountryside Community ChurchCrisis Center of Central New HampshireCurt’s CaterersDavis Wealth Management, LLCDevine MillimetEdward Jones Investments Office of Simon Keeling CFP®Effortless AdventureEOC EnvironmentalEquality Health CenterFIREHORSE Creative, LLCFive GuysGranite Ledges of ConcordHeritage Harley-Davidson, Inc.Indigo Blues & Co.Irish Electric Corp.Jurovaty Management AnalyticsKCS Advisors, LLCLandforms Ltd.Lenn Johnson ElectricLilise Designer ResaleLincoln Financial GroupLive JuiceMainstay Technologies, LLCMI-BOX of Central New HampshireMihachik Builders, Inc.Mt. Kearsarge Indian MuseumNew Hampshire AudubonNew Hampshire Business Sales, Inc.New Hampshire Community Loan FundNew Hampshire Hospital AssociationNew Hampshire Print & Mail ServicesNH LAKESNordic Village ResortOnsite Drug Testing of NEPierce ManseRed River Theatres, Inc.Residential Mortgage Services (NMLS 1760)Rosewood Country InnS & W SportsSCORESequel Design Associates, Inc.

Connect with us on Twitter at www.twitter.com/ConcordChamber

We greatly appreciate your continued support!

Congratulations to our 2020 tournament championsThe 2020 Funds for Education Golf Tournament Champion is the Charter Trust Company Team proudly sponsored by Bar Harbor Bank & Trust, with a best score of 58 and the following golfers: Tim Allen, Corey Giroux, Shawn Hayward and Michael MacDonald. Well played, guys!

Other top prize winners:2nd Place: The H.L. Turner Group Team: Jacques Wagemaker, Eric Dinsmore, Jonathan George and Christian Rainey by a match of cards tie-breaker and a score of 59!

3rd Place: Franklin Savings Bank Team: Greg Legier, Tim Sheedy, Tim Burns and Scott MacFarland with a score of 59.

Putting Contest: Fernando Mancini, Servpro of Concord.

Longest Drive: Wanda Keenan, Residential Mortgage Services (Women); Louis Manias, Tasker Landscaping, LLC (Men); Tom Brown, New Hampshire Distributors, LLC (Gold tees).

Straightest Drive: Margot Riley, Holderness Academy (Women); Steve Nelson, FirstTracks Marketing Group, LLC (Men).

Closest to the Trap: Bob Whatmough, Concord Housing + Redevelopment.

BIG thanks to our major sponsors:Mason + Rich, Professional Association, Luncheon Merrimack County Savings Bank, Luncheon Servpro of Concord, Golf Carts Northeast Delta Dental, Driving RangeOrr & Reno, PA, Putting GreenWheelabrator Concord, Luncheon Beverage Unitil, Water Hazard Bellwether Community Credit Union, Bell CheckmateHCM, Tournament Awards Franklin Savings Bank, Picture FrameThe H.L. Turner Group, Inc., Golfer Kit New Hampshire Distributors, Inc., Hospitality Capitol Craftsman & Romance Jewelers, Hole in One Hilltop Consignment Gallery, Hole in OneViking House, Hole in One

Special thanks to Beaver Meadow Golf Course:Phil Davis, PGA Pro; Sid Chase, Golf Course Manager, GCSAA; and Jessica Martin, The 19th Hole at Beaver Meadow.

Thank you to all our wonderful volunteers and the following committee members:Paul Ebbs, 2020 Golf Committee Chair, Quality Press, Inc.; Deb Johnson, Vice Chair, Bar Harbor Bank & Trust; Jennifer Boulanger, Capital Region Development Council; Diane DeStefano, Ledyard National Bank; Wendy Keeler, Fairway Real Estate, LLC; Marc McMurphy, White Birch Center; Gary Miller, Unitil; Gary Tasker, Tasker Landscaping, LLC; Jeff Trombly, Ledyard National Bank; John Udaloy, Millyard Bank; Tim Wright, New Hampshire Public Radio, Inc.; and Samantha Young, Duprey Hospitality.

Photos and video from the awards celebration are on social media (links at ConcordNHChamber.com).

Thank you for supporting our annual fundraiser! Chamber's Golf Tournament supports area schools and studentsThe Chamber hosted its 32nd Annual Funds for Education Golf Tournament on Wednesday, Aug. 5 at Beaver Meadow Golf Course in Concord, in addition to a play in advance of the tournament option introduced this year. All proceeds support our Business Grants for Education and Capital Area Student Leadership programming, initiatives of the Chamber’s Business & Education Partnership that support innovative education in the Capital region that prepares children for future job and careers. Thanks to your dependable and phenomenal support we’ve raised over $175,000 in education funding over the history of the tournament! Learn more on our website at ConcordNHChamber.com under The Chamber.

September 2020 | 3Miss the newsletter while working remotely? Access previous versions online at www.ConcordNHChamber.com/resources/newsletter — the links are interactive!

WELCOME

new members!EVOLUTION TRAVEL265 Kearsarge AvenueContoocook, NH 03229(603) 731-3984kboehmf22@gmail.comwww.evotravelagent.com/kevinboehm

HRKNSSCOWORK11 South Main Street, Suite 200Concord, NH 03301(603) 502-7825collaborate@HRKNSScowork.comwww.HRKNSScowork.com

JOHN FOWNES DESIGNConcord, NH 03301(603) 273-1367jfownes22@gmail.comwww.johnfownesdesign.com

WHITE MOUNTAIN DIGITAL51 West StreetConcord, NH 03301(603) 606-0695info@whitemountain.digitalhttps://whitemountain.digital

Announcing Leadership Greater Concord Class of 2021 The Chamber’s signature program fosters civic awareness and prepares emerging leaders for community involvementThe Chamber will welcome Leadership Greater Concord Class of 2021 this month during a day-long retreat hosted by Kimball Jenkins Inc., in Concord. Committee chair Irene Ortega of Lincoln Financial Group and an alumni of Leadership Greater Concord Class of 2003, announces our incoming class who bring a wealth of experience to this year’s group and the LGC alumni network:

Andrea Beaudoin, Riverbend Community Mental Health, Inc.; Joseph Campbell, North Branch Construction; Matthew Casey, City of Concord Police Department; Mark Dartnell, Taylor True Value Rental; Leslie Fincke, Concord Coalition to End Homelessness; Heather Gaylord, Riverbend Community Mental Health, Inc.; Alyssa Hodges, Mason + Rich, PA; Matthew Johnson, Concord Orthopaedics, PA; Dora Lavigne, Merrimack County Department of Corrections; Emily Marsh, Greater Concord Chamber of Commerce; Nathan Pursley, TD Bank; Brittany Saucier, Merrimack County Savings Bank; David Segal, Sanel NAPA; Jonathan Stallsmith, Purple Finch Productions; and Craig Tufts, Central New Hampshire Regional Planning Commission.

Following the kick off on Sept. 11, Leadership Greater Concord continues with a series of nine, day-long sessions focused on particular aspects of civic life in Concord, including history and culture, economic development, education, communications and the media, government and politics, criminal justice, health and human services and spirituality. Learn more about Leadership Greater Concord including how to apply for next year’s program at ConcordNHChamber.com/leadership.

Important Chamber events updateTRI-CITY EXPO, PINNACLE AWARDS, ANNUAL MEETING AND CITIZEN OF THE YEARAs you may have surmised, the Tri-City Expo will not be held as a face-to-face event this September due to COVID-19. We are looking at transitioning Tri-City to be a more educational and resource rich virtual program to be held later this year or early next year. We also plan to partner with several other Chambers in southern central New Hampshire, along with the Manchester and Nashua Chambers, making this a very robust event. Stay tuned for exciting updates!

The Pinnacle Awards Luncheon will now take place on Thursday, Nov. 19 at the Holiday Inn in downtown Concord. It will include an in-person component (observing all safety protocols) and provide an online option for those who cannot attend or prefer to do so virtually. We are closely monitoring the COVID-19 pandemic and will adjust this event and others as needed to meet recommended guidelines.

The Annual Meeting and Citizen of the Year Dinner, typically scheduled for November, will be moved to the early spring. We will share more information on this event in the coming months.

In the meantime, the Chamber will continue to host a series of ongoing educational webinars and virtual networking events to keep you connected and informed. For more information and registration, go to www.ConcordNHChamber.com/key-events.

You can also find all kinds of useful information by clicking on the COVID link from our home page — it features content with links to helpful presentations found in our website’s Resources section and a blog where we regularly post Coronoavirus-related federal, state, city and community updates.

Our priority is to be an outstanding resource to the business community as we continue to navigate these tricky waters. If there is something you need please contact us at (603) 224-2508.

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Network online at Business DURING Hours Hosted virtually by Kimball Jenkins, Inc.

TUESDAY, SEPT. 8, 4-5 p.m. online via ZoomMeet fellow members for lively networking...online! This format helps foster new connections and has been very well-received by attendees at recent Chamber events. Register on our website and you’ll get a link that you click shortly before the scheduled event. We’ll greet you and virtually send you to small groups for networking. After a few minutes we’ll bring you back with all the attendees to introduce you to our host Kimball Jenkins, Inc., announce new members and some lucky door prize winners! We’re proud of the friendly atmosphere at our monthly Business After Hours events; register for our COVID-safe option —Business DURING Hours — and mingle with area peers eager to hear about you and your organization. Complimentary for Members/$10 for Non-Members. Register online at www.ConcordNHChamber.com/Key-Events

Chamber online networking events are laid back, fun and informative!

Sept. 2020 | 4Follow us on LinkedIn and connect with a welcoming community of business and nonprofit professionals: Go to www.LinkedIn.com/company/greaterconcordchamberofcommercenh

BUSINESS FOCUS:

The impact of isolation and how to copeBy Caitlin Cawley, Home instead Senior Care

Though there have been several issues and concerns associated with COVID-19, one of the largest issues has been social isolation and the impact that it has on mental and physical wellbeing, especially for older adults. According to the CDC, the impacts of isolation among older adults can increase the risk for dementia, depression, anxiety and heart disease. In “normal times,” about one fourth of older adults report feeling socially isolated and lonely; that number certainly rises in the midst of a pandemic when family cannot visit, activities are cancelled and there’s an increase in anxiety due to the state of the world.

Signs of social isolation and loneliness:• Feeling numb, anxious and fearful• Change in appetite• Poor concentration • Trouble sleeping or increase in nightmares• Headaches• Digestive issues • Increased agitation

Though it can be tough to prioritize self-care during these times, it is important that small steps are taken to ensure physical and mental health is maintained.

Ways to practice self-care• Structure your days• Stay in touch using technology • Stay positive and practice an attitude of gratitude • Limit news intake• Go outside and move your body• Practice mindfulness• Maintain the basics • Hire a CAREGiver to come in and provide some companionship and social engagement

Caitlin works to ensure that seniors are able to stay at home safely and that hospitals and rehabilitation communities are able to keep readmissions low. As an advocate and resource for families, Caitlin is always pursuing education and opportunities to address the growing needs within the senior community. She is empathetic to the challenges faced in caring for your loved ones. With many resources at hand, she can provide families the support needed to keep seniors engaged, safe and independent in their homes. Caitlin works collaboratively with our Community Relations Coordinator to deliver our community education programs and maintain provider relationships! Reach Caitlin at caitlin.cawley@homeinstead.com.

It takes a village to help maintain the well-being of our older adult population. For tips on how to help older adults in your community, please visit www.readytocare.com and sign up to get weekly Simple Acts of Kindness sent to you. For more information on Ready To Care by Home Instead™ or to learn more about how to reduce social isolation and loneliness, call Home Instead Senior Care at (603) 668-6868.

Caitlin Cawley

100A Middle StreetManchester, NH 03101

www.Homeinstead.com/608

PLAN FOR 2021 AND BEYOND

@epictravelbykathiEpic Travel LLC • Kathi Russ, Ownerepictravelbykathi.com

kathi.russ@cruiseplanners.com • (603) 738-4404follow me on Instagram

We’re here to helpFind numerous Federal, State and local resources and tips for dealing with COVID-19 on our website at www.concordnhchamber.com/blog/resources-for-dealing-with-coronavirus-in-our-community.

September 2020 | 5Concerned about COVID-19? Here are multiple ways you can help our community and those in the hardest hit industries: Go to http://bit.ly/CoronavirusInOurCommunity

The Coronavirus pandemic has changed our professional lives in ways we couldn’t have imagined, but one thing remains true: a healthy workforce and learning workplace still thrives on training and education that creates personal, effective, and meaningful impact.

As many organizations have moved traditional training to online environments, it’s not uncommon to hear criticisms of online education that seem to mistake the vehicle for the journey, as though every book tells the same story and face-to-face educational experiences automatically ignite passion and mastery over subjects.

We know that’s not true. We live in the real world where we have slept through some face-to-face trainings and classes while other instructors have opened worlds to us. We can tell the qualitative difference between the two experiences. The walls of a campus or training center, the names on the buildings and rooms, are vastly less important than the instructors who connect learners to subject matter in ways that help them engage their passions and develop real-world applications in virtual classroom environments.

On behalf of the University System of New Hampshire, Granite State College has developed unparalleled expertise in online education for adult learners for more than 20 years. The college shares best practices and recently launched a new graduate certificate for Administration of Online Programs for Adult Learners, which helps human resource departments and internal cross-functional training teams navigate the components of successful online education programs.

Key elements of online course deliveryOrganizations seeking to build online training curriculum or programming should consider several key components. Recognize that you’re not simply “moving” an educational offering online. You must develop or review your program plan in consideration of the user experience, design, technological capabilities, assessment of learning and teaching, and support.

Effective online education programs clearly identify why they are needed and the anticipated outcomes, who will benefit, how activities will be evaluated, and what types of activities and assignments will help participants succeed based on evidence.

Consider whether you have the following in place in relation to an online program:

• A Logic Model or Conceptual Map— a simple outline that clearly describes:

• Anticipated short-, mid-, and long-term outcomes.

• Typically described at the organization, team, and individual level.

• The evaluation criteria that will be used to measure success.

• The resources, activities, and tools that will help learners practice with and demonstrate learning for formative and summative feedback and continued growth.

• The Human Element: Online learners consistently say one of the most important success factors in their learning is the human connection with instructors and peers. Online education done right can result in powerful human connection and learning. One activity that can be helpful in this area is to create a virtual “wrap-around” team that intentionally works across multiple roles on online learning design, development, delivery, and evaluation.

• An Eye on the Future: Effective online education thrives when planners understand how to develop and evaluate programs for today, while also being able to forecast and respond to emerging issues. One skill that helps program administrators develop a realistic and effective vision is through the activity of “futuring.” This includes—at a basic level—monitoring the educational landscape, analyzing our own as well other people’s assumptions, developing multiple scenarios and forecasts, and developing plans to address a dynamic and changing landscape.

With each of these themes, it’s also important to build in time to reflect, analyze, document

continuous improvement efforts, and celebrate. It’s through collaboration and celebration that we connect with each other, reduce feelings of online distance, and engage in effective online experiences.

Julie began her career 22 years ago as a journalist covering education issues for local towns in Maine. As the newspaper industry downsized in the late 1990s, Julie refined her skills and served as a marketing director for nonprofit adult education programs within university settings for nearly a decade before pursuing her lifelong passion to serve as an adult educator in online settings. She served for five years as the director of online education at a university organization that provided training on systems change across the country, and began teaching online at Granite State College in 2011. Today, Julie serves as the Associate Dean of Academic Engagement & Faculty Development.

Julie Moser

BUSINESS FOCUS:

Instructors are the key to learning — not the settingBy Julie Moser, EdD, Granite State College

25 Hall StreetConcord, NH 03301

(603) 228-3000www.granite.edu

Granite State College has been a leader in online education in New Hampshire for nearly 20 years. Since the inception of U.S. News and World Report ’s online rankings in 2012, Granite State College has consistently held a competitive top position. More than 3,000 students enroll at Granite State annually and every student engages in online courses to complete a degree program.

Officers PRST STDUS Postage

PA I DConcord, NH

Permit No. 512

Event & meeting update

49 South Main Street, Suite 104, Concord, NH 03301

CHAIRNicki Clarke, Capitol Center for the Arts

CHAIR ELECTLeslie Walker, Mason + Rich Professional Assoc.

TREASURERJohn Udaloy, Millyard Bank

SECRETARYTonya Rochette, Unitil

PRESIDENTTimothy G. Sink, CCEGreater Concord Chamber of Commerce

DIRECTORS Elyssa Alfieri, Lilise Designer Resale Benjamin Blunt, Concord Coach Lines, Inc. Kevin Boyarsky, New Hampshire Print & Mail Services Tenley Callaghan, Cleveland, Waters and Bass, PA Jim Doremus, Concord Family YMCA Steve Duprey, The Duprey CompaniesLarry Haynes, Grappone Automotive GroupMichael Herrmann, Gibson’s BookstoreAngie Lane, Red River TheatresBrenda Litchfield, Concord Commercial Real EstateDarragh Madden, Irish Electric Corp.Fernando Mancini, Servpro of ConcordDeane Morrison, Concord HospitalGretchen Mullin-Sawicki, NHTI - Concord’s Community CollegeSteve Murphy, Associated GrocersMichael Palmieri, Havenwood Heritage HeightsAri Pollack, Esq., Gallagher, Callahan & Gartrell, PCJames Rosenberg, Esq., Shaheen & Gordon, PADavid T. Segal, Sanel NAPA Jamie Simchik, The Hotel Concord Jayme Simões, Louis Karno & CompanyBeth Slepian, Concord Regional Visiting Nurse Assoc.Jeff Trombly, Ledyard National Bank

EX OFFICIO Joe Kasper, Northeast Delta Dental Immediate Past ChairThomas Aspell, Concord City Manager Byron Champlin, EmeritusErin Schaick, Concord Young Professionals NetworkMelissa Bowler, Ambassadors

StaffTimothy G. Sink, CCE, PresidentBryanna Marceau, Director of Operations and ProgramsKathy Bacon, Membership Manager Kristina Carlson, Communications Manager Carolyn O’Brien, Visitor Center ManagerEmily Marsh, Events and Marketing Coordinator

Editor: Kristina CarlsonPrinting: Evans PrintingMailing Services: Evans Printing

We take the health and safety of our members seriously and are monitoring the Coronavirus (COVID-19) pandemic.

We will continue to evaluate the situation and adapt our scheduled events and cancellation policies as necessary. Attendees should visit www.ConcordNHChamber.com for the latest information and any post-publication updates.

Above is a partial list of upcoming program days and Chamber events that may change. Committees will receive status and program updates from staff liaisons regarding changes to these dates, future and unlisted program dates as well as scheduled meetings, unless otherwise notified.

Not on our e-news subscriber list? Click the “Sign Up for Email Updates” button on our home page. You’ll receive timely event and program updates right in your inbox.

Stay tuned for updates on our popular Orr & Reno Legal Breakfast Series and Sugar River Bank Lunch & Learn Series as we pursue safe ways to continue educational programming this fall.

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SeptemberBusiness DURING HoursSep 8 (Tues) 4pmOnline hosted by Kimball Jenkins, Inc.

Leadership Greater Concord RetreatSep 11 (Fri) Kimball Jenkins, Inc.

Leadership Greater Concord Session DaySep 23 (Wed) History, Arts, Culture & Community

OctoberLeadership Greater Concord Session DayOct 21 (Wed)Livable Communities & Smart Growth

Call or email: JOE CONWAY • 603.227.6010 • jconway@sugarriverbank.com

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