Challenges Facing an IT Director
-
Upload
csac -
Category
Technology
-
view
689 -
download
2
Transcript of Challenges Facing an IT Director
![Page 1: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/1.jpg)
Turbulent Times
![Page 2: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/2.jpg)
![Page 3: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/3.jpg)
£
![Page 4: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/4.jpg)
Funding
• Government interest in IT• Cost• Shared services
![Page 5: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/5.jpg)
Funding
• Government interest in IT• Cost• Shared services
![Page 6: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/6.jpg)
……to take further steps to make immediate savings including ….reductions in discretionary spend such as IT projects
![Page 7: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/7.jpg)
IT projects in public sector
• Not a good track record
• £500m wasted on overrun government IT projects
• Contactpoint – £224m• DWP – £2.4bn
![Page 8: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/8.jpg)
What about web sites?
![Page 9: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/9.jpg)
![Page 10: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/10.jpg)
![Page 11: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/11.jpg)
£105m
![Page 12: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/12.jpg)
• this Government is completely committed to getting the government web back under control.
• the days of “vanity” sites are over. • it is not good enough to have websites which do
not deliver the high quality services which people expect and deserve.
• we will take tough action to get rid of those which are not up to the job
• Martha Lane Fox, our new Digital Champion ….. will look at sharing resources and facilities and using low-cost open source products to reduce running costs
![Page 13: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/13.jpg)
![Page 14: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/14.jpg)
![Page 15: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/15.jpg)
![Page 16: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/16.jpg)
![Page 17: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/17.jpg)
Shared services• Being pushed by government/HEFCE• Massive savings in parts of public sector esp
NHS• Back office systems– Finance, HR, Payroll, Student?
• Good examples – JANET, UCAS, HESA• Need commonality of function
![Page 18: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/18.jpg)
Shared services• Being pushed by government/HEFCE• Massive savings in parts of public sector esp
NHS• Back office systems– Finance, HR, Payroll, Student?
• Good examples – JANET, UCAS, HESA• Need commonality of function
![Page 19: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/19.jpg)
We don’t support that…
![Page 20: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/20.jpg)
Now…..
• Don’t own the hardware• Don’t own the software• Don’t control access• Multiple browsers, operating
systems, devices• Stuff goes anywhere
![Page 21: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/21.jpg)
![Page 22: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/22.jpg)
User expectations
• Increasing demand for services• User expectations increasing – Student experience (fees)– Rapid change in technologies– Increasing consumerisation
![Page 23: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/23.jpg)
![Page 24: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/24.jpg)
User expectations
• Increasing demand for services• User expectations increasing – Student experience (fees)– Rapid change in technologies– Increasing consumerisation – Easy access to services (iDisc/Dropbox)– Good user interfaces (Tesco vs in-house
purchasing)
![Page 25: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/25.jpg)
Current Students
• NetGen/Digital Natives• Grown up with the internet• What’s digital?• 98% mobile ownership (50% smartphones)• 95% laptop ownership
• Different mindset• Multitasking• Always connected
• Where do I get the Internet?
![Page 26: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/26.jpg)
![Page 27: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/27.jpg)
Clunky
• ungraceful • unsophisticated• awkward• not stylish or attractive• clumsy• ponderous • inefficient
![Page 28: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/28.jpg)
Current Students
• NetGen/Digital Natives• Grown up with the internet• What’s digital?• 98% mobile ownership (30% smartphones)• 95% laptop ownership
• Different mindset• Multitasking• Always connected
• Where do I get the Internet?
![Page 29: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/29.jpg)
Current Students
• NetGen/Digital Natives• Grown up with the internet• What’s digital?• 98% mobile ownership (30% smartphones)• 95% laptop ownership
• Different mindset• Multitasking• Always connected
• Where do I get the Internet?
But not staff
![Page 30: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/30.jpg)
• Picture – overlapping?
![Page 31: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/31.jpg)
24*7
![Page 32: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/32.jpg)
24*7
![Page 33: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/33.jpg)
24*7
• Expectations• Staffing issues• Resilience• SLAs• Cost• Energy/Carbon reduction• Maintenance windows
![Page 34: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/34.jpg)
Mobility
![Page 35: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/35.jpg)
Mobility
![Page 36: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/36.jpg)
![Page 37: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/37.jpg)
![Page 38: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/38.jpg)
![Page 39: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/39.jpg)
![Page 40: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/40.jpg)
![Page 41: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/41.jpg)
![Page 42: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/42.jpg)
![Page 43: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/43.jpg)
![Page 44: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/44.jpg)
![Page 45: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/45.jpg)
Data - Security
• Information security–Confidentiality–Availability– Integrity
• Risk• Education
![Page 46: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/46.jpg)
![Page 47: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/47.jpg)
![Page 48: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/48.jpg)
Carbon Footprint
![Page 49: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/49.jpg)
Reduce Carbon Footprint
34% by 2020 on 1990 baseline
![Page 50: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/50.jpg)
Reduce Carbon Footprint
34% by 2020 on 1990 baseline
48% on 2005 baseline
![Page 51: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/51.jpg)
Reducing carbon footprint
• Green IT• Printing• Data centres• Video conferencing• Reduce Power• Virtualisation
![Page 52: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/52.jpg)
Server virtualisation
![Page 53: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/53.jpg)
Server virtualisation
• Then– 130 servers– 5 year energy costs of £567,047
• Now– 4 servers– 5 year energy costs of £130,478
![Page 54: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/54.jpg)
So?
• Flexible/Agile
• Simpler/Less complex
• Different service models
• Hard decisions
![Page 55: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/55.jpg)
Flexible/Agile
![Page 56: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/56.jpg)
![Page 57: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/57.jpg)
Shared Services – in house
• Shared services – across the institution
• IT as a shared service– Support– Data centres– Procurement– Security
![Page 58: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/58.jpg)
Process Change• Common working patterns– Design to one good business
process– Less autonomy
• Dedicated team• BPR/BPI/LEAN• Think from customers’
perspective• Be more open to change
![Page 59: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/59.jpg)
But remember……
• Processes not technology• Resource needed from departments• Some responsibility for development has to be
with individual
![Page 60: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/60.jpg)
Different service delivery models
• Self service• Managed services• Out sourcing• Out hosting• Cloud
![Page 61: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/61.jpg)
![Page 62: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/62.jpg)
![Page 63: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/63.jpg)
We don’t support that…
![Page 64: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/64.jpg)
Can we say that anymore
• Encourage self support• Wikis• Blogs• Always allow someone
to ask a question• Use the technology
![Page 65: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/65.jpg)
Different service delivery models
• Self service• Managed services• Out sourcing• Out hosting• Cloud
![Page 66: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/66.jpg)
![Page 67: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/67.jpg)
![Page 68: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/68.jpg)
Hard choices
• Services may not be as good but effort can be focused to support Learning and Research
![Page 69: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/69.jpg)
Hard choices
![Page 70: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/70.jpg)
![Page 71: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/71.jpg)
![Page 72: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/72.jpg)
![Page 73: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/73.jpg)
![Page 74: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/74.jpg)
Innovation
![Page 75: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/75.jpg)
Innovation
![Page 76: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/76.jpg)
![Page 77: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/77.jpg)
Getting the balance right…
![Page 78: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/78.jpg)
Thank you
http://cicsdir.blogspot.com/
http://twitter.com/cloggingchris
![Page 79: Challenges Facing an IT Director](https://reader036.fdocuments.net/reader036/viewer/2022062419/558fcc981a28ab08398b4760/html5/thumbnails/79.jpg)