Ch01 pengantar

Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. McShane/ Von Glinow 2/e

Introduction to Introduction to the Field of the Field of Organizational Organizational BehaviorBehavior


C H A P T E RC H A P T E R 11


The Container Store and OBThe Container Store and OB

The Container Store applies

organizational behavior

theories and concepts. The

highly successful retailer

carefully hires people with

matching values and positive

work attitudes, then empowers

them to serve customers.

© N. B. Scott


What are Organizations?What are Organizations?What are Organizations?What are Organizations?

Groups of people who work interdependently toward some purpose

Structured patterns of interaction

Coordinated tasks

Work toward some purpose

© N. B. Scott


OrganizationalOrganizationalBehaviorBehaviorResearchResearch

UnderstandUnderstandorganizationalorganizational

eventsevents

PredictPredictorganizationalorganizational

eventsevents

InfluenceInfluenceorganizationalorganizational

eventsevents

Why Study Organizational BehaviorWhy Study Organizational Behavior


Trends: GlobalizationTrends: Globalization

Global companies:Extend their activities

to other parts of the world

actively participate in other markets

compete against firms in other countries


Trends: GlobalizationTrends: Globalization

Implications of globalization:New organizational

structures

Different forms of communication

More competition, change, mergers, downsizing, stress

Need more sensitivity to cultural differences


Trends: Changing WorkforceTrends: Changing Workforce

Primary and secondary diversity

More women in workforce and professions

Different needs of Gen-X, Gen-Y, and baby-boomers

Diversity has advantages, but firms need to adjust through: cultural awareness

family-friendly

empowerment


Trends: Employment RelationshipTrends: Employment Relationship

Employability employees perform many tasks, not a specific job

Contingent work no explicit or implicit contract for long-term

employment

Telecommuting working from home, usually with a computer

connection to the office

Virtual teams operate across space, time, and organizational

boundaries; mainly communicate through electronic technologies


Trends: Information TechnologyTrends: Information Technology

Affects how employees interact Virtual teams Telecommuting

Affects how organizations are configured Network structures -- alliance of several

organizations


Trends: Values and EthicsTrends: Values and Ethics

Values Stable, long-lasting beliefs about what is important personal, cultural, organizational, professional

Importance of valuesa. Globalization -- more awareness of different valuesb. Values replacing command-and-controlc. More emphasis on ethical business conduct

Ethics Moral principles/values -- determines whether actions

are right/wrong and outcomes are good/bad


OrganizationalOrganizationalBehaviorBehaviorAnchorsAnchors

MultidisciplinaryMultidisciplinaryanchoranchor

SystematicSystematicresearchresearchanchoranchor

ContingencyContingencyanchoranchor

Open systemsOpen systemsanchoranchor

Multiple levelsMultiple levelsof analysisof analysis

anchoranchor

Organizational Behavior AnchorsOrganizational Behavior Anchors


FeedbackFeedback FeedbackFeedback

OutputsOutputsInputsInputs

SubsystemSubsystemSubsystemSubsystem

SubsystemSubsystem SubsystemSubsystem

OrganizationOrganization

Open Systems Anchor of OBOpen Systems Anchor of OB


Knowledge Management DefinedKnowledge Management Defined

Any structured activity that improves an organization’s capacity to acquire, share, and use knowledge for its survival and success


Intellectual CapitalIntellectual Capital

Human capital Knowledge that employees possess

and generate

Structural capital Knowledge captured in systems and

structures

Relationship capital Value derived from satisfied customers,

reliable suppliers, and others


Knowledge Mgt. at Atlantic BakingKnowledge Mgt. at Atlantic Baking

Rod Wilcox and his company,

Atlantic Baking Group, quickly

acquired knowledge about how to

operate a cracker bakery by

rehiring Nabisco employees who

had been laid off from this East

Liberty, PA, plant a year earlier.© AP/Wide World


Knowledge Management ProcessesKnowledge Management Processes

Knowledge acquisition Grafting Learning Experimentation

Knowledge sharing Communication Communities of practice

Knowledge use Awareness Freedom to apply knowledge

© AP/Wide World


Organizational MemoryOrganizational Memory

The storage and preservation of intellectual capital

Retain intellectual capital by: Keeping knowledgeable employees Transferring knowledge to others Transferring human capital to structural

capital




C H A P T E RC H A P T E R 11

Ch01 pengantar

Education

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