CETS 2012, Jennifer De Vries & Nicole Woolsey, slides for Planning for Profitable Expansion

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Planning for Profitable Expansion: Targeted Learning for Construction Project Managers

Jennifer DeVries, CPT PresidentBlueStreak Learning

Nicole WoolseyCorporate Trainer

©2012 BlueStreak Learning and The Walsh Group

pThe Walsh Group

Introductions

Jennifer De Vries, CPT President BlueStreak LearningPresident, BlueStreak Learning

Nicole WoolseyCorporate TrainerThe Walsh Group


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Agenda

1. Introduction

2. The Business Need2. The Business Need

3. Solution Options

4. Development Process / Blending Teams

5. Course Examples

6. Business Results

7. Q & A


7. Q & A

The Business Need

Nicole Woolsey

The Walsh Group


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The Business Need

• 1000 Project Manager‐track employees in North America

• Corporate shift to obtaining work outside of/traditional/regional markets

Past

Localized marketMentoring approach


Future

New locationsNo mentors available

Critical to Future Business

Cost Management Training is how our training department originally

d!started!

▸ Avoid “surprises” at end of job▸ Owner/Bonding company confidence in Project Management as a whole

▸ Ability to accurately project costs and profit affect our ability to


and profit affect our ability to pursue new work

▸ Cost management / Forecasting accuracy is an easy measuring tool

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Gaining Credibility

• Corporate Training Group not well established in company

• High quality product imperative

▸ Gaining credibility as a group and business partner

• Critical to provide training that makes an instant impact

▸ Training subject would benefit high percentage of employees


▸ Easy to see return on investment (better cost forecasting)

• Team up with BlueStreak for guidance and experience

Solution Options

Jennifer DeVries, CPT

BlueStreak Learning


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Curriculum Design Session

• 12 participants from around the companyp y

• Key Meeting Objectives:•Determine target audience•Agree on learning objectives•Discuss teaching methods/deliveryoptions


Target Audiences

Two target audiences in two lines of business:• Building• Heavy Civil

Audience Experience Need

Newly hired Project Engineers

Less than 2 years, minimal or no PM experience

Training on every objective

Experienced hires Managed projects for Training on Walsh


p g p jother constructionfirms

gprocesses and procedures

The big questions: Does everyone get the same course? How many courses do we need?

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The Curriculum Design

Prescriptive Pre‐Test &

Determines which of 20 lessons they

Manager

Course 1:5 Lessons

Course 2:5 Lessons

Course 3:8 Lessons

Course 4:2 Lessons

yneed to take from 4 courses


25 Topics 9 Topics 27 Topics 10 Topics

Workshop 1‐2 Workshop 3 Workshop 4

Mgr. Discussion Mgr. Discussion Mgr. Discussion

Readiness for eLearning/Blended

Participant Survey Results• 78% had taken an online course before• 87% of them had a very good or excellent• 87% of them had a very good or excellent online learning experience

• 74% use the Internet more than once a day• Schedules drive a demand for self‐paced learning

• Willing to spend 30‐45 minutes at a time taking a lesson


ta g a esso• Most have access to a moderate to high speedInternet connection

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Application/Accountability

Participants wanted• Project‐based exercises and work sheets• Downloadable case studies and examplesDownloadable case studies and examples • The ability to email questions to an instructor

Managers wanted:• Timely, relevant content• Close‐in due dates• Emails about employee progress and


p y p gcompletion

• To ensure accountability for learning transfer to the job

Ensuring a Win‐Win Partnership

Walsh team participated as much as possible in eLearning development to:• Save costSave cost• Learn to develop eLearning

Regular communication• Getting to know each other, setting expectations • How to get teams to work together• Weekly status reports and calls


y p• Billing and budget twice a month

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Development Process

Jennifer De Vries, CPT

BlueStreak Learning


Development Tools

Articulate Studio Pro 09▸ Presenter

▸ Engage

▸ QuizMaker

Camtasia


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Blending Two Teams

Walsh Self‐Performed Tasks‣ P j t M t

BSL Contracted Tasks‣ P M t‣ Project Management

‣ Content wranglers

‣ Photo research and placement

‣ Author Quiz Maker questions

‣ Author Camtasia system demos

‣ Review wranglers

‣ User testing

‣ Quality assurance

‣ Process Management

‣ Instructional designers

‣ Create design documents

‣ Create storyboards

‣ Record audio

‣ Author Engage interactions

‣ Insert all learning assets

‣ Compile topics into lessons


‣ Quality assurance

‣ LMS Administration

‣ Compile topics into lessons

‣ Author and publish ALPHA

‣ Author and publish BETA

Development Process

Design Compile Production / Authoring TestStoryboardCourse/ Lesson / Topic


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Project Standards

Templates▸ Design Document

▸ PowerPoint Storyboard

▸ Articulate Presenter

▸ Articulate QuizMaker

▸ Articulate Engage

Design Standards▸ Color scheme


Color scheme

▸ Image standards

▸ Interaction standards

▸ Animation standards

▸ Standard language

▸ File naming conventions

Course Preview

Nicole Woolsey

The Walsh Group


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E‐Learning Features: User Interface


E‐Learning Features: Engage Interactions


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E‐Learning Features: Knowledge Checks


E‐Learning Features: Breaks


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E‐Learning Features: Test Out Option


Blended Learning/ILT Workshops

Participants wanted:

• Project‐based exercises and work sheets

• Downloadable case studies and examples

Managers wanted:

• To ensure accountability for learning transfer to the job


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The Results

Nicole Woolsey

The Walsh Group


The Walsh Way

Marketing Presentation


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Employee Participation

eLearning only Program eLearning & ILT Workshops

For experienced hires For new hiresFor experienced hires For new hires

Rolled out to 215 employees Rolled out to 285 employees

4 month period 6 month period


Employee Feedback

Survey Question/Topic Rating 1 – 5 (with 5 being high)

Quality of content 4.5

Will help me perform better immediately 4.0

Will help me perform better later in my career

4.5

Trainers 4.6


Overall169 of 252 participants rated the training as “Excellent”83 of 252 participants rated the training as “Good”

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Intangible Benefits

Credibility

▸ 1st venture into major custom eLearning

Staff Development

▸ Gained understanding of Instructional Design▸ Formalized process

▸ Increased staff competencies

▸ Confidence in ID work moving forward


▸ Confidence in ID work moving forward

▸More efficient process for using outside ID Consultants going forward

Wrap Up and Q&A

Jennifer DeVries, CPT

BlueStreak Learning


CETS 2012, Jennifer De Vries & Nicole Woolsey, slides for Planning for Profitable Expansion

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