Cestujeme sezakaznikem
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![Page 1: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/1.jpg)
@KarH79# UXcircuswww.karelholub.net
Cestujeme se zákazníkem
![Page 2: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/2.jpg)
@KarH79# UXcircuswww.karelholub.net
UX CX
![Page 3: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/3.jpg)
@KarH79# UXcircuswww.karelholub.net
SERVICE DESIGNUX, CX
CRM, CCM
PDCA, 5Ys
![Page 4: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/4.jpg)
@KarH79# UXcircuswww.karelholub.net
Vztah je cesta
![Page 5: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/5.jpg)
@KarH79# UXcircuswww.karelholub.net
Vztah je cesta
![Page 6: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/6.jpg)
@KarH79# UXcircuswww.karelholub.net
Cíl?
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@KarH79# UXcircuswww.karelholub.net
$
![Page 8: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/8.jpg)
@KarH79# UXcircuswww.karelholub.net
$
$
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@KarH79# UXcircuswww.karelholub.net
Kudy a jak?
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@KarH79# UXcircuswww.karelholub.net
![Page 11: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/11.jpg)
@KarH79# UXcircuswww.karelholub.net
Objev
Akvizice
Realizace
Rozvoj
Opuštění
![Page 12: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/12.jpg)
@KarH79# UXcircuswww.karelholub.net
Účastnící zájezdu
Zklamání = očekávání - realita
![Page 13: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/13.jpg)
@KarH79# UXcircuswww.karelholub.net
Kanály Já bych všechny ty internety ...
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@KarH79# UXcircuswww.karelholub.net
Jazyk Muž je hlava rodiny ...
![Page 15: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/15.jpg)
@KarH79# UXcircuswww.karelholub.net
Kam se poděl?
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@KarH79# UXcircuswww.karelholub.net
![Page 17: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/17.jpg)
@KarH79# UXcircuswww.karelholub.net
![Page 18: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/18.jpg)
@KarH79# UXcircuswww.karelholub.net
www.karelholub.net
![Page 19: Cestujeme sezakaznikem](https://reader033.fdocuments.net/reader033/viewer/2022051516/559d14cc1a28abea018b472b/html5/thumbnails/19.jpg)
@KarH79# UXcircuswww.karelholub.net