Certification Study Guide IBM Total Storage Productivity Center V3.1 - Sg247390

7/31/2019 Certification Study Guide IBM Total Storage Productivity Center V3.1 - Sg247390

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Certification Study Guide:IBM TotalStorage ProductivityCenter for Data V3.1

Carlos Jos Otlora YepesBart Jacob

Prepare for certification in theory and

practice

Gain practical experience with

the provided examples and tips

Contains a hands-on lab

and sample test

Front cover
http://www.redbooks.ibm.com/http://www.redbooks.ibm.com/http://www.redbooks.ibm.com/http://www.redbooks.ibm.com/


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Certification Study Guide: IBM TotalStorageProductivity Center V3.1

January 2007

International Technical Support Organization

SG24-7390-00


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Copyright International Business Machines Corporation 2007. All rights reserved.Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADPSchedule Contract with IBM Corp.

First Edition (January 2007)

This edition applies to Version 3, Release 1.2 of IBM Tivoli Productivity Center for Data.

Note: Before using this information and the product it supports, read the information inNotices on page ix.


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Copyright IBM Corp. 2007. All rights reserved. iii

Contents

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ixTrademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiThe team that wrote this IBM Redbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi

Become a published author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiiiComments welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Chapter 1. Professional Certification Program overview . . . . . . . . . . . . . . 11.1 IBM Professional Certification Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.1.1 Benefits of certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.1.2 Tivoli Software Professional Certification . . . . . . . . . . . . . . . . . . . . . . 4

1.2 IBM Certified Deployment Professional: IBM TotalStorage Productivity Centerfor Data V3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.2.1 Job role description / Target audience . . . . . . . . . . . . . . . . . . . . . . . . 81.2.2 Key areas of competency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81.2.3 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

1.2.4 Test components and characteristics . . . . . . . . . . . . . . . . . . . . . . . . . 91.3 Test 900: Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.3.1 Section 1: Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91.3.2 Section 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111.3.3 Section 3: Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121.3.4 Section 4: Customization and administration . . . . . . . . . . . . . . . . . . 14

1.3.5 Section 5: Product demonstration. . . . . . . . . . . . . . . . . . . . . . . . . . . 151.3.6 Section 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

1.4 Recommended resources for study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

1.4.1 Courses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201.4.2 Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231.4.3 Other information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 2. Overview of IBM TotalStorage Productivity Center for Data. . 272.1 Introduction to IBM TotalStorage Productivity Center for Data . . . . . . . . . 282.2 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

2.2.1 Policy-based management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312.2.2 Automatic file system extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312.2.3 Tivoli Storage Manager integration . . . . . . . . . . . . . . . . . . . . . . . . . . 312.2.4 Subsystem reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322.2.5 NAS support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322.2.6 Advanced provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32


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2.2.7 Comprehensive reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332.2.8 Monitoring and alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332.2.9 Database support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332.2.10 Chargeback support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

2.3 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332.3.1 Data flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352.3.2 Schema of interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362.3.3 Data Manager - server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372.3.4 User interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382.3.5 Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392.3.6 Agent Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402.3.7 Integration points with TEC and IBM Tivoli Storage Manager . . . . . 402.3.8 Tivoli Common Agent Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

2.3.9 Role-based Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442.4 Supported environments for Version 3 Release 1. . . . . . . . . . . . . . . . . . . 45

Chapter 3. Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473.1 What you should know about the planning section of the test objectives . 483.2 Summary of changes for IBM TotalStorage Productivity Center for Data

Version 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483.2.1 Technical changes for Version 3 Release 1 . . . . . . . . . . . . . . . . . . . 483.2.2 Functions no longer provided in TPC V3.1 . . . . . . . . . . . . . . . . . . . . 50

3.3 IBM TotalStorage Productivity Center for Data V3.1 system requirements andsupported systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

3.3.1 Hardware prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513.3.2 Disk space requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523.3.3 Software prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533.3.4 Novell NetWare considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573.3.5 NAS environment considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . 583.3.6 Databases supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3.3.7 Data Manager database repository. . . . . . . . . . . . . . . . . . . . . . . . . . 583.3.8 Agent Manager database repository. . . . . . . . . . . . . . . . . . . . . . . . . 593.3.9 SMS or DMS tablespace type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593.3.10 Database Migration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603.3.11 Data agent monitored databases . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3.4 Pre-installation steps for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613.4.1 Installable components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613.4.2 Order of component installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613.4.3 Server recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

3.4.4 Installation port requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623.4.5 Supported file systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673.4.6 Supported network file systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673.4.7 Support for NAS/NetWare. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68


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3.4.8 Disk and volume group support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683.4.9 Storage subsystem support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683.4.10 Tape library support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693.4.11 User IDs and security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

3.4.12 Certificates and key files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723.4.13 Services and service accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723.4.14 Starting and stopping the managers . . . . . . . . . . . . . . . . . . . . . . . . 73

3.5 Analyzing and defining environment requirements . . . . . . . . . . . . . . . . . . 743.5.1 Agent installation methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 753.5.2 Local installation of the agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 763.5.3 Remote installation of the agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 763.5.4 Interoperability namespace summary table . . . . . . . . . . . . . . . . . . . 77

3.6 Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Chapter 4. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814.1 What you should know about the installation section of exam objectives . 824.2 Installing TotalStorage Productivity Center . . . . . . . . . . . . . . . . . . . . . . . . 82

4.2.1 Installing Agent Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834.2.2 Installing Agent Manager on Windows . . . . . . . . . . . . . . . . . . . . . . . 844.2.3 Typical installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854.2.4 Custom installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854.2.5 CD layout and components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

4.2.6 Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 864.3 Windows installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

4.3.1 DB2 install for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 944.3.2 Agent Manager install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1124.3.3 Install TotalStorage Productivity Center components . . . . . . . . . . . 1274.3.4 Installing Data server, Device server, GUI, and CLI . . . . . . . . . . . . 135

4.4 GUI for Web Access under Windows 2003. . . . . . . . . . . . . . . . . . . . . . . 1444.4.1 Installing Internet Information Services (IIS) . . . . . . . . . . . . . . . . . . 1454.4.2 Configuring IIS for the TotalStorage Productivity Center GUI. . . . . 148

4.4.3 Launch the TotalStorage Productivity Center GUI . . . . . . . . . . . . . 152

Chapter 5. Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1575.1 Agent deployment options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1595.2 Local installation of Data and Fabric Agents. . . . . . . . . . . . . . . . . . . . . . 159

5.2.1 Interactive installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1605.3 Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

5.3.1 Log files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

5.4 Upgrading the Data Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1755.5 Alert disposition (SNMP and mail). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1795.6 Log file retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

5.6.1 Quota and constraint e-mail address rules . . . . . . . . . . . . . . . . . . . 182


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5.7 Scan/probe agent administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1835.7.1 Manual NAS/NetWare server entry. . . . . . . . . . . . . . . . . . . . . . . . . 184

5.8 History aggregator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1855.8.1 Data Manager NetWare tree logins. . . . . . . . . . . . . . . . . . . . . . . . . 187

5.9 Data Manager CIMOM logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1875.9.1 Configuring CIMOMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1875.10 Data Manager resource history retention . . . . . . . . . . . . . . . . . . . . . . . 200

5.10.1 Removed resource retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015.10.2 Resource history retention for databases . . . . . . . . . . . . . . . . . . . 2025.10.3 Removed resource retention for databases . . . . . . . . . . . . . . . . . 2025.10.4 Adding databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

5.11 Configuring chargeback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Chapter 6. Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2096.1 Using Data Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2106.1.1 Starting the user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2106.1.2 Administrative services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

6.2 Report function of the Data Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 2216.2.1 Predefined reports under the My Reports node . . . . . . . . . . . . . . . 2226.2.2 Batch reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2386.2.3 Creating Probes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2416.2.4 Topology Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

6.3 Data Manager Navigation Tree path . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2446.3.1 Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2446.3.2 Pings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2486.3.3 Creating Scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2496.3.4 Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2516.3.5 Alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2536.3.6 Policy management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

6.4 Reporting facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2706.4.1 Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

6.4.2 Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2726.4.3 Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2856.4.4 Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2876.4.5 Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2926.4.6 Usage violations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2976.4.7 Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Chapter 7. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

7.1 Log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3027.2 Configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3047.3 Audit logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3047.4 Diagnosing IBM TotalStorage Productivity Center problems . . . . . . . . . 305


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7.4.1 General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3057.5 Troubleshooting CIM Agents and discovery . . . . . . . . . . . . . . . . . . . . . . 3067.6 Troubleshooting tpctool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

7.6.1 Common user errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3087.6.2 srmcp commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

7.7 Troubleshooting discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3107.7.1 Common user errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

7.8 Troubleshooting IBM TotalStorage Productivity Center for Data . . . . . . 3127.8.1 Hints and tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

7.9 Problem descriptions and solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3147.9.1 Installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3147.9.2 Reporting and GUI problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3207.9.3 Switch problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

7.9.4 Miscellaneous problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Appendix A. Hands-on lab example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326Getting started with TPC for Data lab exercise . . . . . . . . . . . . . . . . . . . . . . . 326

Exercise 1: Getting started with TPC for data . . . . . . . . . . . . . . . . . . . . . . 327Exercise 2: Run a Scan job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328Exercise 3: Define a quota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334Exercise 4: Define a Constraint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Appendix B. Sample questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349Sample test 900: Questions and answers . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Answer key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357Other publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

How to get IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359Help from IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361


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Copyright IBM Corp. 2007. All rights reserved. ix

Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consultyour local IBM representative for information on the products and services currently available in your area.Any reference to an IBM product, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product, program, or service thatdoes not infringe any IBM intellectual property right may be used instead. However, it is the user'sresponsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document.The furnishing of this document does not give you any license to these patents. You can send license

inquiries, in writing, to:IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, NY 10504-1785 U.S.A.

The following paragraph does not apply to the United Kingdom or any other country where suchprovisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATIONPROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimerof express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically madeto the information herein; these changes will be incorporated in new editions of the publication. IBM may

make improvements and/or changes in the product(s) and/or the program(s) described in this publication atany time without notice.

Any references in this information to non-IBM Web sites are provided for convenience only and do not in anymanner serve as an endorsement of those Web sites. The materials at those Web sites are not part of thematerials for this IBM product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate withoutincurring any obligation to you.

Information concerning non-IBM products was obtained from the suppliers of those products, their publishedannouncements or other publicly available sources. IBM has not tested those products and cannot confirm

the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions onthe capabilities of non-IBM products should be addressed to the suppliers of those products.

This information contains examples of data and reports used in daily business operations. To illustrate themas completely as possible, the examples include the names of individuals, companies, brands, and products.All of these names are fictitious and any similarity to the names and addresses used by an actual businessenterprise is entirely coincidental.

COPYRIGHT LICENSE:

This information contains sample application programs in source language, which illustrate programmingtechniques on various operating platforms. You may copy, modify, and distribute these sample programs in

any form without payment to IBM, for the purposes of developing, using, marketing or distributing applicationprograms conforming to the application programming interface for the operating platform for which thesample programs are written. These examples have not been thoroughly tested under all conditions. IBM,therefore, cannot guarantee or imply reliability, serviceability, or function of these programs.


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x Certification Study Guide: IBM TotalStorage Productivity Center V3.1

Trademarks

The following terms are trademarks of the International Business Machines Corporation in the United States,other countries, or both:

AIX 5LAIXCloudscapeDB2 Universal DatabaseDB2DS4000DS6000DS8000Enterprise Storage Server

IBMibm.comNetViewPower PCPOWER4POWER5RedbooksRedbooks (logo) System i

System pSystem xSystem zSystem StorageTivoli EnterpriseTivoli Enterprise ConsoleTivoliTotalStorageWebSphere

The following terms are trademarks of other companies:

Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or itsaffiliates.

Network Appliance, WAFL, Data ONTAP, NetApp, and the Network Appliance logo are trademarks orregistered trademarks of Network Appliance, Inc. in the U.S. and other countries.

Java, JDBC, JRE, JVM, Solaris, Sun, and all Java-based trademarks are trademarks of Sun Microsystems,Inc. in the United States, other countries, or both.

Internet Explorer, Microsoft, Windows NT, Windows Server, Windows, and the Windows logo are trademarks

of Microsoft Corporation in the United States, other countries, or both.

Intel, Pentium, Xeon, Intel logo, Intel Inside logo, and Intel Centrino logo are trademarks or registeredtrademarks of Intel Corporation or its subsidiaries in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.


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Copyright IBM Corp. 2007. All rights reserved. xi

Preface

This IBM Redbook is a study guide for IBM TotalStorage Productivity Centerfor Data Version 3.1, and it is targeted for professionals who want to get an IBMCertification in this specific product.

This Certification, offered through the Professional Certification Program fromIBM, is designed to validate the skills required of technical professionals whowork in the implementation of the IBM TotalStorage Productivity Center for DataVersion 3.1 product.

This IBM Redbook provides a combination of theory and practical experiencesnecessary for a general understanding of the subject matter. It also providessample questions that will help in the evaluation of personal progress andprovide familiarity with the types of questions that will be encountered in theexam.

This IBM Redbook does not replace practical experience, nor is it designed to bea stand-alone guide for any subject. Instead, it is an effective tool that, whencombined with education activities and experience, can be a useful preparation

guide for the exam.

The team that wrote this IBM Redbook

This IBM Redbook was produced by a team of specialists from around the worldworking at the International Technical Support Organization, Austin, TX Center.

Carlos Jos Otlora Yepes is currently working as a Tivoli Technical

Specialist in the IBM Business Partner Innovation Center (BPIC) in Colombiawith NEXSYS DE COLOMBIA S.A. (The IBM Software VAD in Colombia). Heholds a Bachelor of System Administration degree in Computer Science and adegree in Security Management. He has 19 years of experience in the IT field.He has Technical certifications in IBM Certified Deployment Professional - TivoliProductivity Center For Data, IBM Certified Deployment Professional - TivoliStorage Manager, and Microsoft Certified Professional - MCP


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xii Certification Study Guide: IBM TotalStorage Productivity Center V3.1

Bart Jacob is a Senior Consulting IT Specialist at IBM Corp - InternationalTechnical Support Organization, Austin Center. He has over 25 years ofexperience providing technical support across a variety of IBM products andtechnologies, including communications, object-oriented software development,and systems management. He has over 14 years of experience at the ITSO,

where he has been writing IBM Redbooks and creating and teachingworkshops around the world on a variety of topics. He holds a Masters degree inNumerical Analysis from Syracuse University.

Figure 1 Carlos Jos Otlora Yepes and Bart Jacob

Thanks to the following people for their contributions to this project:

Authors of the Deployment Guide Series: TotalStorage Productivity Center forData, SG24-7140 (from which a large amount of content has been borrowed):

Mary LovalaceInternational Technical Support Organization, San Jose Center

Harmut HarderIBM Germany


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Preface xiii

Elizabeth PurzerWW Tivoli Channels Program Manager

Become a published authorJoin us for a two- to six-week residency program! Help write an IBM Redbookdealing with specific products or solutions, while getting hands-on experiencewith leading-edge technologies. You'll have the opportunity to team with IBMtechnical professionals, Business Partners, and Clients.

Your efforts will help increase product acceptance and customer satisfaction. Asa bonus, you'll develop a network of contacts in IBM development labs, andincrease your productivity and marketability.

Find out more about the residency program, browse the residency index, andapply online at:

ibm.com/redbooks/residencies.html

Comments welcome

Your comments are important to us!

We want our Redbooks to be as helpful as possible. Send us your commentsabout this or other Redbooks in one of the following ways:

Use the online Contact us review redbook form found at:

ibm.com/redbooks

Send your comments in an e-mail to:

[email protected] Mail your comments to:

IBM Corporation, International Technical Support OrganizationDept. HYTD Mail Station P0992455 South RoadPoughkeepsie, NY 12601-5400
http://www.redbooks.ibm.com/residencies.htmlhttp://www.redbooks.ibm.com/residencies.htmlhttp://www.redbooks.ibm.com/http://www.redbooks.ibm.com/http://www.redbooks.ibm.com/contacts.htmlhttp://www.redbooks.ibm.com/contacts.htmlhttp://www.redbooks.ibm.com/http://www.redbooks.ibm.com/http://www.redbooks.ibm.com/residencies.htmlhttp://www.redbooks.ibm.com/residencies.html


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xiv Certification Study Guide: IBM TotalStorage Productivity Center V3.1


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Copyright IBM Corp. 2007. All rights reserved. 1

Chapter 1. Professional CertificationProgram overview

This chapter provides an overview of the skill requirements necessary to obtainan IBM Advanced Technical Expert certification. The specific topics are designedto provide a comprehensive review for obtaining the certification:

IBM Professional Certification Program

IBM TotalStorage Productivity Center for Data V3.1 ImplementationCertification

Recommended study resources

1


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2 Certification Study Guide: IBM TotalStorage Productivity Center V3.1

1.1 IBM Professional Certification Program

Having the right skills for the job is critical in the growing global marketplace.IBMProfessional Certification, designed to validate skill and proficiency in the latest

IBM solution and product technology, can help provide that competitive edge.The IBM Professional Certification Program Web site is available at:

http://www.ibm.com/certify/

The Professional Certification Program from IBM offers a business solution forskilled technical professionals seeking to demonstrate their expertise to theworld.

The program is designed to validate your skills and demonstrate your proficiency

in the latest IBM technology and solutions. In addition, professional certificationmay help you excel at your job by giving you and your employer confidence thatyour skills have been tested. You may be able to deliver higher levels of serviceand technical expertise than non-certified employees and move on a fastercareer track. Professional certification puts your career in your control.

This is a way for skilled IT professionals to demonstrate their expertise to theworld. It validates your skills and demonstrates your proficiency in the latest IBMtechnology and solutions.

The certification requirements are tough, but not impossible. Certification is arigorous process that differentiates you from everyone else.

The mission of IBM Professional Certification is to:

1. Provide a reliable, valid, and fair method of assessing skills and knowledge.

2. Provide IBM with a method of building and validating the skills of individualsand organizations.

3. Develop a worldwide community of highly skilled certified professionals whorecommend, sell, service, support, teach, or use IBM products and solutions.

The Professional Certification Program from IBM has developed certification rolenames to guide you in your professional development. The certification rolenames include IBM Certified Specialist, IBM Certified Solutions/Systems Expert,and IBM Certified Advanced Technical Expert for technical professionals whosell, service, and support IBM solutions.

For technical professionals in application development, the certification rolesinclude IBM Certified Developer Associate and IBM Certified Developer. IBMCertified Instructor certifies the professional instructor.
http://www.ibm.com/certify/http://www.ibm.com/certify/


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Chapter 1. Professional Certification Program overview 3

The Professional Certification Program from IBM provides you with a structuredprogram leading to an internationally recognized qualification. The program isdesigned for flexibility by allowing you to select your role, prepare for and taketests at your own pace, and, in some cases, select from a choice of elective testsbest suited to your abilities and needs. Some roles also offer a shortcut by giving

credit for a certification obtained in other industry certification programs.

You may be a network administrator, systems integrator, network integrator,solution architect, solution developer, value-added reseller, technical coordinator,sales representative, or educational trainer. Regardless of your role, you canstart charting your course through the Professional Certification Program fromIBM today.

1.1.1 Benefits of certificationCertification is a tool to help objectively measure the performance of aprofessional on a given job at a defined skill level. Therefore, it is beneficial forindividuals who want to validate their own skills and performance levels, theiremployees, or both. For optimum benefit, the certification tests must reflect thecritical tasks required for a job, the skill levels of each task, and the frequency bywhich a task needs to be performed. IBM prides itself on designingcomprehensive, documented processes that ensure that IBM certification testsremain relevant to the work environment of potential certification candidates.

In addition to assessing job skills and performance levels, professionalcertification may also provide such benefits as:

For employees:

Promotes recognition as an IBM certified professional

Helps to create advantages in interviews

Assists in salary increases, corporate advancement, or both

Increases self esteem

Provides continuing professional benefits

To obtain new opportunities of professional development

For employers:

Measures the effectiveness of training

Reduces course redundancy and unnecessary expenses

Provides objective benchmarks for validating skills Makes long-range planning easier

Helps to manage professional development


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Aids as a hiring tool

Contributes to competitive advantage

Increases productivity, morale, and loyalty

For Business Partners and consultants:

Provides independent validation of technical skills

Creates competitive advantage and business opportunities

Enhances prestige of the team

Contributes to IBM requirements for various IBM Business Partnerprograms

To increase the sales of the products.

Specific benefits may vary by country (region) and role. In general, after youbecome certified, you should receive the following benefits:

Industry recognition

Certification may accelerate your career potential by validating yourprofessional competency and increasing your ability to provide solid, capabletechnical support.

Program credentials

As a certified professional, you receive an e-mail with your certificate ofcompletion and the certification mark associated with your role for use inadvertisements and business literature. You may also request a hardcopycertificate, which includes a wallet-size certificate.

The Professional Certification Program from IBM acknowledges the individualas a technical professional. The certification mark is for the exclusive use ofthe certified individual.

Ongoing technical vitality

IBM Certified professionals are included in mailings from the ProfessionalCertification Program from IBM.

1.1.2 Tivoli Software Professional Certification

Tivoli's professional certification program offers certification testing that sets thestandard for qualified product consultants, administrators, architects, andpartners.

The program also offers an internationally recognized qualification for technicalprofessionals who are seeking to apply their expertise in today's complexbusiness environment. The program is designed for those who implement, buy,


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sell, service, and support Tivoli solutions and want to deliver higher levels ofservice and technical expertise to IBM customers.

Whether you are a Tivoli customer, partner, or technical professional wishing toput your career on the fast track, you can start your journey to becoming a Tivoli

Certified Professional today.

Other benefits of Tivoli CertificationTivoli Certification has the following benefits:

For the individual:

IBM Certified certificate and use of Tivoli logos on business cards.

Recognition of your technical skills by your peers and management

Possibility of giving back to the technical community by being a resourcefor other less experienced technicians

Enhanced career opportunities

Focus for your professional development For the Business Partner

Confidence in the skills of your employees

Enhanced partnership benefits from Business Partner Program

Higher rates for billing out your employees

Stronger customer proposals

Demonstration of the depth of technical skills available to prospectivecustomers

For the client:

Confidence in the services of professionals handling your implementation

Ease of hiring competent employees to manage your Tivoli environment

Enhanced return on investment (ROI) through more thorough integrationwith Tivoli and third-party products

Ease of selecting a Tivoli Business Partner that meets your specific needsin the Tivoli Products for your implementation solution

Note: Certificates are sent by e-mail; however, a paper copy of the

certificate and a laminated wallet card can also be requested bysending an e-mail to [email protected].


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Certification checklistIn preparing for certification, this checklist may be helpful:

1. Select the certification you want to pursue.

2. Determine which tests are required by reading the certification role

description.

3. Determine the study resources required to prepare for Tivoli Certification.

4. Prepare for the test using the following resources:

Test objectives for the Tivoli Certification

Recommended educational resources (for example, this IBM Redbook orVirtual Integration Center (VIC) Courses)

Sample/assessment test

Other reference materials

Opportunities for experience

5. Register to take a test by contacting one of our worldwide testing vendors:

Thomson Prometric

Pearson VUE (Virtual University Enterprises)

6. Take the test. Be sure to keep the Examination Score Report provided upontest completion, as your record of taking the test.

7. Repeat Steps 3 through 5 until all required tests are successfully completedfor the certification. If there are additional requirements (such as anothervendor certification or exam), please follow the instructions on the certificationdescription page to submit these requirements to IBM.

Note: These resources are available from each certification descriptionWeb page, as well as from the Test information Web page.

Note: When providing your name and address to the testing vendor, besure to specify your name exactly as you want it to appear on yourcertificate

Note: After you take the test, the results and demographic data (such asname, address, e-mail, and phone number) are sent from the testingvendor to IBM for processing (please allow two to three days for transmittaland processing). Once all the tests required for a certification are passedand received by IBM, your certificate will be issued.


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8. Once you meet the requirements, you will be sent an e-mail asking you toaccept the terms of the IBM Certification Agreement.

9. Upon your acceptance, you receive an e-mail with the following deliverable:

A Certification Certificate in .pdf format, which can be printed in either

color or black and white. A set of graphic files containing the IBM Professional Certification mark

associated with the certification achieved.

Guidelines for the use of the IBM Professional Certification mark.

10.To avoid unnecessary delay in receiving your certificate, please ensure thatyour current e-mail is on file by keeping your profile up to date. If you do nothave an e-mail address on file, your certificate will be sent by postal mail.

Once you receive a certificate by e-mail, you may also contact IBM [email protected] torequest that a hardcopy certificate be sent by postalmail.

1.2 IBM Certified Deployment Professional: IBMTotalStorage Productivity Center for Data V3.1

You will get the following discount when you take the exam:

Note: IBM reserves the right to change or delete any portion of theprogram, including the terms and conditions of the IBM CertificationAgreement, at any time without notice. Some certification roles offeredthrough the IBM Professional Certification Program require recertification.

Important: IBM offers a promotion code below, which is good for a 15 percentdiscount on the indicated Tivoli certification exams if taken at any ThomsonPrometric or Pearson VUE testing centers.

Code:15T900. Percent off: 15 percent. Valid for exams: 000-900. Expires: Code is valid as long as exam is available.


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1.2.1 Job role description / Target audience

An IBM Certified Deployment Professional - TotalStorage Productivity Center forData V3.1 is a person who performs the requirements gathering and planning forthe IBM TotalStorage Productivity Center deployment and integration into a

computing environment. This person performs installation, configuration,administration, and problem determination of the IBM TotalStorage ProductivityCenter for Data V3.1 software. It is expected that this person will be able toperform these tasks with limited assistance from peers, product documentation,and vendor support services.

1.2.2 Key areas of competency

This person is expected to perform the following tasks independently:

Assess customer requirements and create a solution design.

Analyze the deployment environment.

Develop and implement the project plan.

Apply storage management concepts.

Perform basic installation of the prerequisite applications (supportedRDBMS).

Describe the IBM TotalStorage Productivity Center for Data V3.1 features andcomponents.

Demonstrate general understanding of storage subsystems.

Troubleshoot IBM TotalStorage Productivity Center for Data V3.1components.

1.2.3 Prerequisites

To attain the IBM Certified Deployment Professional - IBM TotalStorageProductivity Center for Data certification, candidates must pass one test.

The following prerequisites are necessary:

Working knowledge of supported operating systems

Basic understanding of basic networking, TCP/IP, and SNMP

Basic skills for DB2 and supported RDMS databases

System administration skills, including working knowledge of account

management

Working knowledge of storage hardware technologies (NAS, DAS, and SAN)

Working knowledge of distributed server technologies


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General storage concepts

Working knowledge of IBM TotalStorage Productivity Center for Data V3.1

Working knowledge of storage replication

Basic skills for WebSphere Application Server Express V5.0

1.2.4 Test components and characteristics

This test has the following components and characteristics:

IBM Certified Deployment Professional - TotalStorage Productivity Center forData V3.1

Test 900: IBM TotalStorage Productivity Center for Data V3.1 Implementation

Test 900 Objectives Test 900 Sample test Test 900 Recommended educational resources Approximate number of questions: 57 Duration in minutes: 90 Format: Multiple choice Required passing score: 70% or 33 correct answers

1.3 Test 900: ObjectivesTest 900 has five areas or sections of objectives, as described below.

1.3.1 Section 1: Planning

Given the customers business objectives and storage environment, gatherand analyze the customers storage management requirements so that a

solution that meets customer expectations can be implemented, withemphasis on performing the followings steps:

Identify automated action requirements.

Identify integration points with other products.

Recommend a database.

Define a user base.

Analyze environment.

Reporting requirements.

Agent distribution methodology.

Verify ports (TSRM/TCP) are available.


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TotalStorage Productivity Center for Data server sizing.

Resume gathering and analyzing customers storage managementrequirements.

Given the customers TPC hosting requirements, verify that software and

hardware resources for the TPC Server and Agent Manager server areavailable so that TPC Server and Agent Manager can be successfullyinstalled. with emphasis on performing the following steps:

Verify supported OS is available for the TPC Server.

Verify TPC Server resources are sufficient.

Verify supported OS is available for the Agent Manager server.

Verify Agent Manager server resources are sufficient.

Given the customers storage hardware (switches, disk, tape, SAN and otherdevices), verify that firmware levels of storage hardware are supported, sothat compliance with TPC software is achieved, with emphasis on performingthe following steps:

Identify Disk sub-systems.

Identify SAN Switches.

Identify Tape Libraries.

Validate Hardware Firmware levels. Given the customers storage management requirements, identify agent

candidates and types and verify that they meet supported hardware/softwareprerequisites, so that TPC agents can be successfully installed, withemphasis on performing the following steps:

Identify agent candidates.

Verify agents meet hardware and software prerequisites.

Determine agent distribution methodology.

Given the customer requirements for managing file systems, databases, andSAN devices, identify required DBA and OS user IDs and required CIM/OMsso that their environment can be properly discovered, probed, and scanned,with emphasis on performing the following steps:

Identify and verify required DBA and OS user IDs.

Identify and verify required CIM/OMs.

Common Agent user ID.

Given a supported TPC environment, network and storage managementrequirements, architect a TPC Server and Database repository, so that a


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successful TPC installation can be achieved, with emphasis on performingthe following steps:

Determine Network Configuration.

Verify ports are available.

Identify Database size and location.

Size the TPC Server.

Given managements commitment, document the environment, resources,components and user base so that an architectural document can be created,with emphasis on performing the following steps:

Document the environment, resources, components, and user base.

Gather automated action requirements.

Identify integration points with other products.

Define user base.

Define reporting requirements.

Given the architectural document, create a task list that maps solutions toproducts so that a Project Plan can be developed, with emphasis onperforming the following steps:

Create a task list.

Map customer requirements to product functions.

Assemble resources to be used in projects.

1.3.2 Section 2: Installation

Given that DB2 is installed, determine if systems resources, access, and anew DB2 instance exist so that TPC can be installed, with emphasis onperforming the following steps:

Verify if system resources and access are available.

Create a DB2 instance.

Verify privileges.

Verify and enable an RDBMS listening port.

Verify that a UID password exists on the database server.


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Given the TPC media, perform installation steps using an installer method sothat TPC Agent Manager is successfully installed and running, with emphasison performing the following steps:

Check for the latest technical resource flashes on the TPC support Website.

Perform the installation steps using the appropriate OS installer method,for example, Smitty for AIX, silent command for Linux, or the wizard forWindows.

Verify DB2 is up and running.

Given TPC media, perform installation steps using an installer method so thatTPC Server is successfully installed and running, with emphasis onperforming the following steps:

Check for the latest technical resource flashes on the TPC support Website.

Perform the installation steps using the appropriate OS installer method,for example, Smitty for AIX, silent command for Linux, or a wizard forWindows.

Verify DB2 and Agent Manager are up and running.

Log in to the TPC GUI to verify installation.

Given a successful install, determine if errors exist in the install logs, so thatthe installation is verified, with emphasis on performing the following steps:

Start the TPC GUI.

Run a Discovery job.

Go to appropriate log directory in Windows or UNIX Review log file forserver and agent. If errors are found, take the appropriate troubleshootingsteps.

In TPC GUI, go to administrative services and verify that all services areup.

In TPC GUI, go to administrative services/agents and verify that the agentis active.

1.3.3 Section 3: Configuration

Given a successfully installed TPC server, configure licenses so that TPC canfunction in compliance with the license agreement, with emphasis onperforming the following steps:

Enter license keys.

License computers.


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Given the customer Operating System user account groups, map the TPCroles to OS user account groups so that role based management can becreated, with emphasis on performing the following steps:

Create user account groups for mapping if not already created.

Map roles to user account groups. Given the CIM/OM server IP address or host name, verify the CIM/OM is

operational so that it can be defined to the TPC Server, with emphasis onperforming the following steps:

Verify CIM/OM operation.

Given an operational CIM/OM, define it to the TPC server so that storagedevices can be discovered and managed as needed, with emphasis onperforming the following steps:

Identify CIM/OM login.

Configure CIM/OM to TPC server.

Given the IP Address or host name of the NAS device, define and assign aScan/Probe Agent so that TPC can access the NAS device, with emphasis onperforming the following steps:

Manually enter the server information and SNMP community name.

Assign a Scan/Probe Agent.

Given a successfully discovered Novell Directory Services (NDS) tree, definethe NetWare servers to TPC so that TPC can access the NDS tree, withemphasis on performing the following step:

Manually enter the host name or IP address of the NetWare Server andthe login information.

Given a customer requirement for alert routing, configure the alerts to go tothe appropriate SNMP manager or TEC, so that TPC meets theirrequirements, with emphasis on performing the following steps:

Configure SNMP parameters.

Configure TEC.

Given a licensed computer with a supported RDBMS installed, successfullyconfigure and collect statistics on the given Database so that RDBMS datacan be collected, with emphasis on performing the following steps:

Choose a host name and database type. Enter relevant databaseinformation.

Create and run a database probe job.

Create and run a database scan job.


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Given a successfully installed TPC server, Data agent, Fabric agent, CIMagent, and properly configured SNMP community names, run a discovery sothat storage devices can be discovered, with emphasis on performing thefollowing steps:

Run CIM/OM discovery.

Run Out of Band Fabric discovery.

Run NetWare Filer discovery.

Run Windows Domain, NAS, and SAN FS discovery.

Given a successfully discovered storage environment, define monitoring jobsfor data collection so that TPC can report on storage resources, withemphasis on performing the following steps:

Create and run appropriate ping jobs.

Create and run appropriate probe jobs.

Create and run appropriate scan jobs.

Given a successfully configured TPC environment, create documentation sothat the customer will have a record of their configuration, with emphasis onperforming the following steps:

Record configuration information.

1.3.4 Section 4: Customization and administration

Given a working TPC environment and customer requirements, createprofiles so that specific reports can be generated, with emphasis onperforming the following step:

Create profiles.

Given a working TPC environment and customer requirements, set historyretention so that it meets customer requirements, with emphasis onperforming the following step:

Set history retention periods.

Given a working TPC environment and group membership requirements,create monitoring groups so that jobs can be run, with emphasis onperforming the following steps:

Create computer groups.

Create file system groups.

Create directory groups.

Create user groups.


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Create OS user groups.

Assign resources to groups.

Given a working TPC environment and customer requirements, createcustom policies so that they meet customers business requirements, with

emphasis on performing the following steps: Set quotas.

Schedule data collection activities.

Configure alert constraints.

Given a working TPC environment and customer requirements, performbackups so that customer backup requirements are met, with emphasis onperforming the following step:

Back up Agent Manager and TPC repositories, configuration files, andcertification files.

1.3.5 Section 5: Product demonstration

Given customer requirements to monitor NAS and NetWare, performdiscovery or manual assignments so that TPC can be configured to monitorthese devices, with emphasis on performing the following steps:

Knowledge transfer. Product demonstration

Perform discovery or manual assignments of NAS and NetWare.

For other NAS, verify that SNMP enterprise OID vendor number exists inNAS and the configure file.

Run a discovery job to discover the NDS/edirectory trees and NAS.

Configure NDS login for the desired NDS tree.

Assign agents to scan/probe each file system "scan probe agent admin".

Run a Discovery job.

Verify customer understanding of concepts.

Given a functioning TPC environment and configured SAN fabric switches,create a zone and zone set, so that TPC zone management functionality canbe demonstrated, with emphasis on performing the following steps:

Create zone set.

Create zone.

Activate zone set.


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Given a successful discovery, configure and run a Probe so that an inventorycan be collected, with emphasis on performing the following steps:

Knowledge transfer to customer.

Product demonstration.

Select the agents (computers) to be probed, when to Probe, TriggeredCondition/Alert Action.

Define Groups.

Define Profiles.

Run a Probe.

Generate an Asset Report.


Given successful agent deployment, run a Ping so that Availability Reportscan be generated, with emphasis on performing the following steps:



Select agents (computers) to be pinged.

Choose when to Ping.

Choose how often to save the Ping statistics (Options tab). Choose Triggered Condition/Action.

Run the ping.


Given a successful Probe, run a Scan against the inventory, so that theadministrator can gather file system level information, with emphasis onperforming the following steps:

Knowledge transfer. Product demonstration.

Select computers or file systems to be scanned.

Select the Profile(s).

Choose when to Scan.

Choose Triggered Condition/Action.

Run a Scan.


Gi f l P b S i t th i t th t th


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Given a successful Probe, run a Scan against the inventory, so that theadministrator can gather selected information about the environment, withemphasis on performing the following steps:

Knowledge transfer.

Product demonstration. Select computers or file systems to be scanned.

Select the Profile(s).

Choose when to Scan.

Choose Triggered Condition/Action.

Run a Scan.


Given customer requirements for alerting, configure an Alert so that TPC cansend alerts where needed, with emphasis on performing the following steps:

Knowledge transfer.


Select computers or file systems to be scanned

Define trigger condition.

Define trigger action (TEC, SNMP, Login Notification, Event Logs, Email,or Scripts).

Configure parameters for selected trigger action (for example, load Tivoli).

Enterprise Console TEC_ baroc file for event file; configure SNMPparameters, SNMP communicator, and compile MIB).

Run a Scan.


Given a customer requirement to monitor RDBMS, configure TPC forDatabase on the server so that database reporting can be performed, withemphasis on performing the following steps:



Select the appropriate agent and enable TPC for databases for that agent.

Define RDBMS login for the appropriate database and agent.

Define database groups. Define alerting.

Define and run a Probe.

Define profiles


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Define profiles.

Define a quota.

Run a Scan.

Generate reports.


Given a successful TPC Server installation, set up a Batch report for violatingconstraints for file types and enable HTML output for Web site reporting, withemphasis on performing the following steps:



Create a Constraint for file types.

Create a Profile.

Define and run a Probe.

Run Scan with file types Profile.

Create Batch report (Select Computers, When to run, or TriggeredCondition/Alert).

Create html batch reports for Web sites.

Web server identified. Verify customer understanding of concepts.

Given an installed CIM/OM, configure the CIM/OM so that TPC can performdiscovery, monitoring, and reporting, with emphasis on performing thefollowing steps:



Define CIM/OM login on a TPC server using a CIM/OM login host name. Perform a discovery and review output logs.

Enable TPC "monitoring" for storage subsystem administration.

Create and run a TPC Probe for storage subsystem.


Given a functioning TPC environment and a configured storage subsystem


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Given a functioning TPC environment and a configured storage subsystem,create a performance monitor and alert so that subsystem performancemonitoring and alerting functionality can be demonstrated, with emphasis onperforming the following steps:

Create performance monitor.

Create performance alert and set thresholds.

Given a functioning TPC environment and a configured storage subsystem,create a performance report so that storage subsystem performancereporting functionality can be demonstrated, with emphasis on performing thefollowing steps:

Create performance report.

1.3.6 Section 6: Troubleshooting

Given a malfunctioning TPC environment, identify the directory andappropriate log files so that the log file can be used for troubleshooting, withemphasis on performing the following steps:

Locate log file directories and log files.

Given malfunctioning TPC environment and a serviceability tool outputrequest from IBM support, generate the serviceability report files so that they

can be used for troubleshooting, with emphasis on performing the followingsteps:

Run serviceability tool.

Review operating system logs.

Review run log data.

Capture error message.

Check TotalStorage Productivity Center for Data support Web site.

Open PMR.

Given a previously working TotalStorage Productivity Center for Datainstallation, review logs and known environment changes and determinewhether the error is isolated to a system, intermittent, or platform dependentto resolve GUI connectivity, with emphasis on performing the following steps:

Isolate the impact of the error to single or multiple instances.

Identify the type of failure: solid or intermittent.

Check local, remote, and Web GUI.

Identify what platforms are affected.

Review environmental changes.

Review operating system logs


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Review operating system logs.

Check the TotalStorage Productivity Center for Data support Web site.

Open PMR.

1.4 Recommended resources for study

Courses and publications are offered to help you prepare for the certificationtests. The courses are recommended, but not required, before taking acertification test. If you want to purchase Web-based training courses or areunable to locate a Web-based course or classroom course at the time andlocation you desire, please feel free to contact one of our delivery managementteams at:

Americas:

[email protected]

EMEA:

[email protected]

Asia-Pacific:

[email protected].

1.4.1 Courses

The following section describes key courses related to IBM Tivoli ProductivityCenter for Data that are available.

Differences for IBM TotalStorage Productivity Center V3.1Course duration: Eight (8) hours, Computer-Based Training (CBT)

Course number: (Course numbers vary depending on the education delivery armused in each geography. Please refer to the Web site below to find theappropriate course number according to the education delivery vendor chosen.

Geo education page: Worldwide schedules are available at Tivoli softwareeducation at:

http://www.ibm.com/software/tivoli/education/

Note: Course offerings are continuously being added and updated. If you donot see the courses below listed in your geographical location, please contactthe delivery management team.

Abstract: This course will cover the differences between IBM TotalStorage
http://www.ibm.com/software/tivoli/education/http://www.ibm.com/software/tivoli/education/


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gProductivity Center (TPC) Version 3.1 and TPC Version 2.3. Through recordeddemonstrations and presentations, you will learn how installation, configuration,and operation of TPC has improved in the latest release. Topics include the newconsolidated graphical user interface, new hardware support, new features, and

the requirements for a successful migration from TPC V2.3.

IBM TPC V3.1 Installation and Basic ConfigurationCourse duration: Four (4) hours, Computer-Based Training (CBT)

Course number: Course numbers vary depending on the education delivery armused in each geography. Please refer to the Web site below to find theappropriate course number according to the education delivery vendor chosen.

Geo education page: Worldwide schedules are available at Tivoli softwareeducation.

Abstract: IBM TotalStorage Productivity Center (TPC) provides a set ofpolicy-driven automated tools for managing storage capacity, availability, events,performance, and assets in an enterprise environment. IBM TotalStorageProductivity Center can help identify, evaluate, control, and predict enterprisestorage management assets. Because it is policy-based, it can detect potentialproblems and automatically make adjustments based on the policies and actions

that you define.

In this course, the student will be guided through planning a deployment of IBMTotalStorage Productivity Center. Guided Practice exercises will simulate theinstallation of TPC and the prerequisite products in a Windows 2003environment. This is Part 1 of 5 in the TPC V3.1 Web training series:

IBM TotalStorage Productivity Center V3.1 Installation and BasicConfiguration

IBM TotalStorage Productivity Center V3.1 Data Management: Functions,Monitoring, and Alerts

IBM TotalStorage Productivity Center V3.1 Data Management: PolicyManagement, Reporting, Database, and Chargeback IBM TotalStorageProductivity Center V3.1 Fabric Management IBM TotalStorage ProductivityCenter V3.1 Disk Management

Note: A CBT is available at no charge to Business Partners within the VirtualInnovation Center at:

http://www.ibm.com/jct09002c/isv/welcome/vic.html

For information about pricing, scheduling and course registration: Course names
http://www.ibm.com/jct09002c/isv/welcome/vic.htmlhttp://www.ibm.com/jct09002c/isv/welcome/vic.html


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p g g gand course numbers vary depending on the education delivery arm used in eachgeography. Please refer to the Tivoli software education Web site to find theappropriate course and education delivery vendor for each geography.

This section provides information about pricing, scheduling, and courseregistration. Course names and numbers vary depending on the educationdelivery arm used in each region. Please refer to the Tivoli software educationWeb site to find the appropriate course and education delivery vendor for eachgeography.

General training information can also be found at this Web site:

http://ibm.com/training

IBM TotalStorage Productivity Center V3.1Course duration: Five (5) days, Instructor Led Training (ILT).

Course number: (Course numbers vary depending on the education delivery armused in each geography. Please refer to the Web site below to find theappropriate course number according to the education delivery vendor chosen.

Geo education page: Worldwide schedules available at Tivoli software educationat:

http://www.ibm.com/software/tivoli/education/

Abstract: IBM TotalStorage Productivity Center (TPC) provides a set ofpolicy-driven automated tools for managing storage capacity, availability, events,performance, and assets in an enterprise environment. IBM TotalStorageProductivity Center can help identify, evaluate, control, and predict enterprisestorage management assets. Because it is policy-based, it can detect potentialproblems and automatically make adjustments based on the policies and actionsthat you define.

In this course, the student will learn to install, configure, and administer IBMTotalStorage Productivity Center V3.1 in a Windows 2003 environment.Additional demonstrations will include lessons on TPC V3.1 for Red Hat LinuxAdvanced Server 3.0 and AIX 5L V5.3. The course will provide hands-on labexercises to reinforce instructor based lectures and demonstrations.

Note: A CBT is available at no charge to Business Partners within the VirtualInnovation Center.

For information about pricing, scheduling and course registration: Course names
http://ibm.com/traininghttp://www.ibm.com/software/tivoli/education/http://www.ibm.com/software/tivoli/education/http://ibm.com/training


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and course numbers vary depending on the education delivery arm used in eachgeography. Please refer to the Tivoli software education Web site to find theappropriate course and education delivery vendor for each geography.

General training information can also be found at:

http://www.ibm.com/training

1.4.2 Publications

The following publications may prove useful.

IBM TotalStorage Productivity Center V3.1: The Next Generation, SG24-7194

Abstract: IBM TotalStorage Productivity Center is a suite of infrastructuremanagement software that can centralize, automate, and simplify themanagement of complex and heterogeneous storage environments. It canhelp reduce the effort of managing complex storage infrastructures, improvestorage capacity utilization, and improve administration efficiency. IBMTotalStorage Productivity Center allows you to respond to on demand storageneeds and brings together, in a single point, the management of storagedevices, fabric, and data. TotalStorage Productivity Center V3.1 is a rewrite ofprevious versions. This IBM Redbook will show you how to access thefunctions as compared to the previous releases.

This IBM Redbook is intended for administrators and users who are installingand using IBM TotalStorage Productivity Center. It provides an overview ofthe product components and functions. It describes the hardware andsoftware environment required and provides a step- by-step installationprocedure. Customization and usage hints and tips are also provided.

Exploring Storage Management Efficiencies and Provisioning -Understanding IBM TotalStorage Productivity Center and IBM TotalStorage

Productivity Center with Advanced Provisioning, SG24-6373

Abstract: This IBM Redbook provides an overview of the solution offerings -IBM TotalStorage Productivity Center and IBM TotalStorage ProductivityCenter with Advanced Provisioning. It presents an overview of the productcomponents and functions, explaining the architecture and showing the use ofstorage provisioning workflows. This IBM Redbook is intended for those whowant to learn more about IBM TotalStorage Productivity Center, IBMTotalStorage Productivity Center with Advanced Provisioning, and IBMTotalStorage Provisioning Manager.

Product documentation
http://www.ibm.com/traininghttp://www.ibm.com/training


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IBM TotalStorage Productivity Center for Data product documentation:

IBM TotalStorage Productivity Center for Data Installation and Configuration

Guide, GC32-1727

IBM TotalStorage Productivity Center for Data User's Guide, GC32-1728 IBM TotalStorage Productivity Center for Data Quick Reference, GC32-1729

IBM TotalStorage Productivity Center for Data for Databases User's Guide,GC32-1730

IBM TotalStorage Productivity Center for Data Messages, GC32-1731

To order publications, access the IBM Publications Center on the Web (notepublication order number) by visiting

http://www.elink.ibmlink.ibm.com/publications/servlet/pbi.wss, by callingIBM Direct Publications: 1-800-879-2755 (US); 1-800-426-4968 (Canada), or byvisiting any non-IBM bookstore.

Self studyYou can access the IBM TotalStorage Productivity Center for Data V3.1Resource library for self study.

IBM Tivoli Storage Manager manuals and IBM Redbooks are useful tools for

preparing to take Test 900.

IBM Tivoli Storage RedbooksThe following are Tivoli Storage related IBM Redbooks:

IBM TotalStorage Productivity Center V2.3: Getting Started, SG24-6490

IBM TotalStorage Productivity Center is a suite of infrastructure managementsoftware that can centralize, automate, and simplify the management ofcomplex and heterogeneous storage environments. It can help reduce theeffort of managing complex storage infrastructures, improve storage capacityutilization, and improve administration efficiency. IBM TotalStorageProductivity Center allows you to respond to on demand storage needs andbrings together, in a single point, the management of storage devices, fabric,and data.

This IBM Redbook is intended for administrators and users who are installingand using IBM TotalStorage Productivity Center. It provides an overview ofthe product components and functions. It describes the hardware and

software environment required and provides a step-by-step installationprocedure. Customization and usage hints and tips are also provided.

IBM Tivoli Storage Resource Manager: A Practical Introduction, SG24-6886
http://www.elink.ibmlink.ibm.com/publications/servlet/pbi.wsshttp://www.elink.ibmlink.ibm.com/publications/servlet/pbi.wss


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Storage growth continues to accelerate, and the cost of disk can approach80% of total system hardware costs. Yet, the storage in most businesses istypically only about 50% used. How can you take control of your storageassets to render utilization more efficient and make the most of your storage

dollars? The new product IBM Tivoli Storage Resource Manager helps youdiscover, monitor, and create enterprise policies for your file systems anddatabases. You will discover where all your storage is going, and be able toact intelligently on this information. Application availability is improvedbecause you will have an early warning when file systems are running out ofspace. If you are thinking about server consolidation, you can use IBM TivoliStorage Resource Manager to help efficiently utilize your accumulatedstorage resources.

This IBM Redbook shows how to install, configure, and protect the IBM TivoliStorage Resource Manager environment; how to create policies; how todefine automated actions like scripts or SNMP events when policies areviolated; and how to produce detailed, meaningful, storage reports. This bookis intended for those who want to learn more about IBM Tivoli StorageResource Manager and those who are about to implement it.

Exploring Storage Management Efficiencies and Provisioning -Understanding IBM TotalStorage Productivity Center and IBM TotalStorageProductivity Center with Advanced Provisioning, SG24-6373

This IBM Redbook provides an overview of the solution offerings IBMTotalStorage Productivity Center and IBM TotalStorage Productivity Centerwith Advanced Provisioning. It presents an overview of the productcomponents and functions, explaining the architecture and showing the useof storage provisioning workflows. This book is intended for those who wantto learn more about IBM TotalStorage Productivity Center, IBM TotalStorageProductivity Center with Advanced Provisioning, and IBM TotalStorageProvisioning Manager.

IBM Publications CenterTo order publications, please access the IBM Publications Center on the Internet:

http://www.ibm.com/shop/publications/order

Or, call IBM Direct Publications: 1-800-879-2755 (US) 1-800-426-4968 (Canada)or a bookstore

1.4.3 Other information
http://www.ibm.com/shop/publications/orderhttp://www.ibm.com/shop/publications/order


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IBM TotalStorage Productivity Center for Data is a premier Java andWeb-based solution designed to help you identify, evaluate, control, and predictyour enterprise storage management needs. Productivity Center for Datasupports today's complex heterogeneous environment, including Direct AccessStorage (DAS), Network Attached Storage (NAS), and Storage Area Network(SAN) storage, including intelligent disk subsystems. Productivity Center for Datasupports leading databases and provides chargeback capabilities based onstorage usage. Detailed information and documentation about IBM TotalStorageProductivity Center for Data V3.1 can be found at the Web site listed below.Some of the documents contained on this Web page include Brochures,Whitepapers, Resource Guides, and links to additional information. Readingthese documents in addition to hands-on experience and skills with the productwill help prepare a candidate for certification testing.

This link will route you to the product information page:

http://www-1.ibm.com/servers/storage/software/center/data/index.html
http://www-1.ibm.com/servers/storage/software/center/data/index.htmlhttp://www-1.ibm.com/servers/storage/software/center/data/index.html


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Copyright IBM Corp. 2007. All rights reserved. 27

Chapter 2. Overview of IBMTotalStorage ProductivityCenter for Data

In this chapter, we introduce IBM TotalStorage Productivity Center for Dataconcepts. You will find a high-level technical introduction to TotalStorageProductivity Center for Data, its architecture, and base components.

We discuss these topics:

Introduction to IBM TotalStorage Productivity Center for Data

Product features

Architecture

Supported environments for Version 3 Release 1

2

2.1 Introduction to IBM TotalStorage Productivity Center


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for Data

TotalStorage Productivity Center for Data is designed to provide a

comprehensive storage resource management (SRM) solution forheterogeneous storage environments across the enterprise. It includesenterprise-wide reporting and monitoring, policy-based management, andautomated capacity provisioning for direct-attached storage (DAS),network-attached storage (NAS), and storage area network (SAN) environments.IBM TotalStorage Productivity Center for Data enables administrators to identify,manage, control, and predict storage usage. It also provides file system anddatabase management and reporting on storage capacity and growth.

TotalStorage Productivity Center for Data provides over 300 enterprise-widereports, monitoring, alerts, policy-based action, and file system capacityautomation in the heterogeneous environment. It allows you to createcustomized reports as well. The standardized reports provide information aboutfile systems, databases, and storage infrastructure. These reports provide thestorage administrator information about:

Assets Availability Capacity Usage Usage violation Backup

TotalStorage Productivity Center for Data helps improve capacity utilization of filesystems and databases and helps add intelligent data protection and retentionpractices.

TotalStorage Productivity Center for Data performs the following functions:

Discovers and monitors disks, partitions, shared directories, and servers

Monitors and reports on capacity and utilization across platforms to help youto identify trends and prevent problems

Monitors storage assets associated with enterprise-wide databases andissues notifications of potential problems

Provides a wide variety of standardized reports about file systems,databases, and storage infrastructure to track usage and availability

Provides file analysis across platforms to help you to identify and reclaimspace used by non-essential files

Provides policy-based management and automated capacity provisioning forfile systems when user-defined thresholds are reached


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Chapter 2. Overview of IBM TotalStorage Productivity Center for Data 29

y

Generates invoices that charge back for storage usage on a departmental,group, or user level

The functions that are available with the Data Manager component ofTotalStorage Productivity Center (as described below) are designed to help lowerstorage costs by:

Improving storage utilization

Enabling intelligent capacity planning

Supporting application availability through computer uptime reporting andapplication database monitoring

The architecture of IBM TotalStorage Productivity Center for Data enablessystem administrators to see all of the storage assets, including direct-attachedstorage and network-attached storage. This comprehensive view of the entirestorage map allows the administrators to manage large environments, and allowsthem to get the information about utilization and usage that is typically required insuch environments.

The information collected by TotalStorage Productivity Center for Data can helpyou make intelligent decisions optimizing the utilization of your open system

environments. The data collected by TotalStorage Productivity Center for Datahelps you understand what is really going on with the data that resides on yourservers. This includes views as to when files are created, accessed, andmodified and by which gro

Certification Study Guide IBM Total Storage Productivity Center V3.1 - Sg247390

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