Certificate II in Active Volunteering (TEACHER RESOURCE) … · The volunteer is clearly neglecting...

Certificate II in Active Volunteering (TEACHER RESOURCE)

Copyright © IVET – 2018 Edition 1

HOW TO USE YOUR

TEACHER RESOURCE

As your students progress through the IVET Active Volunteering Core Competencies Student Workbook, some of the pages will have the following symbol: The (T) indicates that you should refer to the teacher resource guide. The first number (in this case 1) indicates the chapter number. The second number indicates the activity number you should refer to in the teacher resource.

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Copyright © IVET – 2018 Edition 2

CONTENTS

PAGES IMPORTANT ASSESSMENT INFORMATION ***To be read prior to beginning your VET in schools program 3 – 5 CHAPTER 1 CHCVOL001 – Be an effective volunteer 6 – 25 CHAPTER 2 BSBCMM201 – Communicate in the workplace 26 – 39

CHAPTER 3 HLTWHS001 – Participate in workplace health and safety 40 – 59 CHAPTER 4 CHCDIV001 – Work with diverse people 60 – 86 CHAPTER 5 CHCCOM001–Provide first point of contact 87 – 107 CHAPTER 6 CHCCCS009 – Facilitate responsible behaviour 108 – 122 CHAPTER 7 CHCCDE003 – Work within a community development framework 123 – 145


Copyright © IVET 2018 Edition 3

IMPORTANT INFORMATION

HOW TO COMPLETE YOUR IVET INSTITUTE ASSESSMENTS As a Registered Training Organisation (RTO) the IVET Institute is required to ensure that all of our VET in school students complete compliant assessments that have been thoroughly mapped in accordance with ASQA’s (the National VET regulator) requirements. This assessment must be completed for every student for every unit of competency completed. Your students will be provided with all assessment materials online through IVET’s online portal IVETConnect (www.ivetinstitute.com.au). Students are required to log in with the secure password given to them by IVET and complete all of their assessment online. Each student is required to complete every assessment that is part of your school’s program. All assessors are required to mark the student’s work online and competency cannot be achieved until this occurs. All other materials provided by IVET, including student and teacher resources, are to support you in your teaching; we do not require any tasks, assignments or activities from these resources. LOGGING IN 1. Prior to completing any assessment tasks, trainer must first set up their classes on line. This is a very easy

process and can be completed in three simple steps. 2. Trainers are to access the IVET Connect logo located on the IVET Institute website.

www.ivetinstitute.com.au

3. Trainers will need to enter their Login and Password details to access IVET Connect. (this code has been

sent to all trainers via email)



HOW TO SET UP A CLASS Trainers are to then select the icon at the top of the triangle named SET UP AND MANGE MY CLASSES and follow the structure of setting up a class. Only students’ names and your class name need to be entered.

HOW TO COMPLETE AND ACCESS TRAINER QUALIFICATIONS The teacher dashboard allows trainers to access all of their qualifications in PDF format that have been stored from past years as well as complete new qualification updates. Note: Trainers will not be able to assess students until qualifications have been approved

HOW TO LOCATE STUDENT LOG IN DETAILS

1. 2.



HOW TO ACTIVATE ASSESSMENTS

1. 2 . HOW TO MARK ASSESSMENTS ONLINE

1. 2. STUDENT’S PROGRESS

1. 2.

3. Note: Tutorials can be found on how to use IVET Connect detailing what are all features of this system on each section of IVET Connect. Simply select the tutorial or for further information contact.



CHAPTER 1

Be an effective volunteer



RIGHT OR RESPONSIBILITY? YOU DECIDE!

Understanding and recognising the difference between a right and responsibility is important for all volunteers, no matter the type of industry or organisation they choose to work with.

Your task is to read each of the following statements and classify each of them as a right or a responsibility.

STATEMENT RIGHT RESPONSIBILITY Example: People with disabilities are to be treated equally and fairly.

✔

1. Work in a safe and secure environment

✔

2. Freedom of thought

✔

3. To respect the rights of others

✔

4. To take care of ourselves as best we can

✔

5. To have access to healthcare

✔

6. To care about the welfare of others

✔

7. Freedom of speech

✔

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WHO’S RIGHT AND WHO’S RESPONSIBLE? Both volunteers and organisations have certain rights and responsibilities that they each must uphold. Read the following statements and decide if it’s a right/responsibility of the volunteer or the organisation.

STATEMENT VOLUNTEER RIGHT/RESPONSIBILITY

ORGANISATION RIGHT/RESPONSIBILITY

Example: Be punctual for work.

1. Be provided with the necessary orientation and

training

✔

2. To work as a team member

✔

3. To be accountable

✔

4. To perform background checks

✔

5. To hire the most suitable person by interviewing

and screening

✔

6. To provide clear role descriptions

✔

7. Have their confidential and private information

dealt with in accordance with the Privacy Act 1988

✔

8. Be treated with courtesy and respect

✔

9. Give constructive and honest feedback in

regards to performance

✔

10. Plan an appropriate volunteer program

✔

11. To ask for support when required

✔

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ARE THEY DOING THE RIGHT THING?

CASE STUDIES

To be an effective volunteer you must be aware of your rights and your responsibilities. You need to be able to recognise when your rights are being ignored or a responsibility is being neglected. Read the following case studies and determine whether the volunteer’s rights are being ignored or the volunteer is neglecting their responsibilities. You will need to briefly justify your responses.

Student responses will vary, so teacher discretion is required. Case study 1: Melinda Melinda is 16 years old and has applied for a volunteering position at an Opportunity shop. She has been asked to come in for an interview. The supervisor of the op-shop asks Melinda a few questions, including is if she was born in Australia. Melinda was born in America and came to live in Australia when she was 12 years old. The supervisor of the op-shop asks her a few more questions then ends the interview. A day later Melinda receives a phone call from the op-shop where they tell her that she wasn’t a desirable candidate as she has a strong accent that was difficult to understand.

Suggested answer The volunteer’s rights have been ignored and Melinda is being discriminated against for her cultural differences. Case study 2: Jayden Jayden has been a volunteer for three years with a community conservation group. He works as part of a team of 10 people that look after the local environment by planting trees, tidying garden beds and watering plants. His fellow volunteers have noticed that Jayden has been arriving late to work and is on his phone when he is supposed to be working. One afternoon Jayden decides to leave work early and asks another volunteer to cover for him and for him to tell the supervisor that he has gone home sick. The supervisor later finds out that this wasn’t the case and dismisses Jayden from the group. Suggested answer The volunteer is clearly neglecting his responsibilities and duties by avoiding completing his work and using his phone while working. Case study 3: Pascal Pascal has recently started to volunteer for an animal shelter and is looking after a small dog that was surrendered to the shelter. One of her tasks for the day is to take the dog out for a 30-minute walk. Pascal starts to walk the dog and takes him to a small park nearby. While walking, the dog chases some birds into a bush and his collar becomes tangled on a branch. The dog sets himself free but ends up breaking his collar. Pascal is too far from the shelter to fetch a new collar, but remembered that she walked past a pet shop just before she got to the park. She picks up the dog and walks a short distance to the pet shop where she buys a new collar. She puts it on and walks the dog back to the shelter. When she tells her supervisor what happened she is told that she will not be reimbursed for the new collar, as it was her choice to buy a new one.

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Suggested answer The volunteer’s rights have been ignored. Pascal had to purchase the collar in order to get the dog back safely to the shelter. This was an out-of-pocket expense for Pascal and should be reimbursed. Case study 3: Ben Ben is volunteering for the second time at a homeless shelter in the CBD and has been asked to assist with serving food and soup. He begins to serve soup to an elderly homeless gentleman when the man starts yelling. The gentleman then starts swearing at Ben telling him to ‘hurry up’! Ben feels very uncomfortable with the situation and asks to be given another task. The shelter supervisor says, “don’t worry about old Henry! He won’t hurt you he’s a bit odd”. Ben communicates to his supervisor that he doesn’t feel comfortable and is starting to feel threatened. His supervisor tells Ben to ‘relax’ and go back and finish what he was doing, as there are many more people that need to be served food. Suggested answer The volunteer’s rights have been ignored as all volunteers have the right to refuse a task or remove themselves from a situation if they feel unsafe or uncomfortable. In this case Ben was feeling threatened by the elderly gentleman and it was within his rights to ask to be given another task.



UPHOLDING CONFIDENTIALITY When volunteering you may have access to private and confidential information regarding the organisation, staff and its cliental. It is necessary for all volunteers to understand and recognise the importance of upholding confidentiality when undertaking volunteer work. For each of the following scenarios decide if the volunteer has acted in the appropriate manner to uphold confidentiality and briefly explain why you think this is the case.

SCENARIO

YES OR NO? Why?

1. Katie is volunteering at a nursing home when one of the residents

starts talking to her about his bank account details. He says he needs to tell her in case he forgets. Katie listens patiently to the elderly gentlemen. After the conversation Katie tells her supervisor about what happened and then goes about her other duties without repeating what was told to her. Has Katie acted in the appropriate way to uphold the man’s confidentiality?

Katie has acted in the appropriate manner to uphold the man’s confidentiality. She has not divulged or discussed any private information to other colleagues.

2. Daniel is volunteering at a small accounting firm to gain some

career experience. While working with one of the accountants he sees that one of the organisation’s customers is a teacher at his high school. On his lunch break Daniel texts his friend saying that he knows where the teacher lives and gives him the teacher’s address. Has Daniel acted in the appropriate way to uphold the customer’s confidentiality?

Daniel has not acted appropriately to uphold the customer’s confidentiality. He has purposely passed on private information outside of the organisation.

3. Carolina is volunteering for an animal rights group and is out on

the street asking people to sign a special petition to help protect native animals from being smuggled out of Australia. A young man about her age comes up to Carolina and wishes to sign the petition. After signing and giving his name and phone number, Carolina takes a photo of his details with her phone. She wants to ask the man out on a date later as she thought he was very attractive. Has Carolina acted in the appropriate way to uphold the young man’s confidentiality?

Carolina has not acted in the appropriate way to uphold the young man’s confidentiality. She has taken private personal information and is going to use it in a way that it is not intended.

4. Levi is volunteering for a local Rugby sporting club that runs

clinics for primary school students. The club has many connections with elite sporting clubs that regularly send out famous players as special guests for the clinics. Levi has access to the contact details of all the famous players and takes a photocopy of these details to pass onto his Dad who is a huge rugby fan. Has Levi acted in the appropriate way to uphold the organisation’s confidentiality?

Levi has not acted appropriately to uphold the organisation’s confidentiality. He has taken private information from the organisation and has passed it onto an outside party without permission.

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Certificate II in Active Volunteering (TEACHER RESOURCE) … · The volunteer is clearly neglecting...

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