CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best...
Transcript of CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best...
![Page 1: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/1.jpg)
CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations and services with the goal to minimize financial impacts and damage to the CenturyLink brand, its employees and customers following significant business disruptions.” – Mission Statement
May, 2012
![Page 2: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/2.jpg)
CenturyLink Overview
CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice, wireless and managed services to consumers and businesses across the country.
2
Key Statistics as of December 31, 2011:•14.6 million access lines•5.55 million broadband•1.8 million video•210,000 route mile national fiber network
![Page 3: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/3.jpg)
Why Plan?
3
![Page 4: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/4.jpg)
What Makes a Successful Plan?
1. Using Threat Assessment & Business Impact Analysis results as a basis for BC planning
2. Geographic diversity of recovery resources3. Multiple business resumption options for
each critical function4. Consideration of 3rd party resources5. Routine plan reviews, updating and testing
4
![Page 5: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/5.jpg)
1. Threat Assessment & Business Impact Analysis
1. Understanding the business impact2. Identifying CenturyLink’s customer expectations and
service level requirements3. Prioritize critical functions and applications4. Focus on the risk5. Mitigate
5
![Page 6: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/6.jpg)
2. Geographic Diversity
6
![Page 7: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/7.jpg)
3. Business Resumption
7
![Page 8: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/8.jpg)
4. Other Resources
8
![Page 9: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/9.jpg)
5. Plan Reviews, Updating and Testing
9
•Executive Team•Disaster Preparedness Staff•Regional Teams•Crisis Management Teams•Departmental Business Continuity Leaders & Planners•IT Disaster Recovery Services•Damage Assessment & Rapid Response Teams•Network Operations Center•Environmental Health & Safety Teams
![Page 10: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/10.jpg)
Command Centers 24x7x365
10
CenturyLink maintains a number of Command Centers to support incident management activities.
•Multiple media sources•Telecommunications diversity•Satellite phones•HF radio•Emergency power•Robust computer support•Emergency supplies
![Page 11: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/11.jpg)
Service Restoration Priorities
•Critical Network Components required to facilitate restoration•Telecommunications Service Priorities (TSP):
1. TSP Restoration Priority 12. TSP Provisioning Priority E3. TSP Restoration Priority 2-54. TSP Provisioning Priority 1-5
•Emergency Services•Business Customers with Restoral Contracts•Business/Residential – Community at large
11
![Page 12: CenturyLink Disaster Preparedness Best Practices · CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations](https://reader034.fdocuments.net/reader034/viewer/2022050309/5f716cc9d9f3397cd81f77d8/html5/thumbnails/12.jpg)
Questions?
12
CenturyLink - Disaster Preparedness Best Practices “Assure the continuation of CenturyLink’s mission critical business operations and services with the goal to minimize financial impacts and damage to the CenturyLink brand, its employees and customers following significant business disruptions.” – Mission Statement