CATHOLIC HEALTH PARTNERS

Centuries of Service Vibrant Future

CATHOLIC HEALTH PARTNERS

Centuries of Service Vibrant Future

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Our MissionCatholic Health Partners extends the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

Our VisionIn our quest for excellence and market leadership, we will transform our healthcare system to one of seamless, team-based care to meet the needs of those we serve.

leftWe know the powerful healing force of a tender, familiar touch. That’s why families are valued partners in the care of our patients.

rightOngoing professional development supports our clinical teams in their continual pursuit of excellence.

2 Investing in our people and our facilities assures our patients the highest levels of quality, safety, and efficiency.

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Compassion To serve with mercy and tenderness Excellence To be the best in the quality of our services and the stewardship of our resources Human Dignity To value the diversity of all persons and to be respectful and inclusive of everyone Justice To act with integrity, honesty and truthfulness Sacredness of Life To reverence all life and creation Service To respond to those in need

Our Core ValuesTogether, we commit to our six core values:

Our SponsorsThe Sisters of Mercy, South Central CommunityThe Sisters of Mercy, Mid-Atlantic CommunityThe Sisters of the Humility of MaryThe Franciscan Sisters of the PoorCovenant Health Systems

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Catholic Health Partners at 25Securing the Legacy of Centuries of CaringIn the 1980s, the ground was shifting under America’s hospitals. To combat skyrocketing costs, the federal government

introduced prospective payment and diagnosis-related groups (DRGs) for Medicare patients. Insurers created health

maintenance organizations to manage care and costs. And new technologies like CT, MRI and angioplasty were rapidly

advancing diagnosis and care.

The Sisters of Mercy, Province of Cincinnati, Ohio had served generations since the mid-19th century and realized it

was time to boldly reimagine their health ministry to thrive in this new world. In 1986, they legally restructured their

sponsored health ministry — Mercy Health Care System — into a corporate holding company designed to “encourage

new leadership and facilitate a dramatic repositioning for our future growth and success in the carrying out of the healing

ministry of Jesus.”

Twenty-five years later, now as Catholic Health Partners, we proudly embody the Sisters’ deep commitment to improving

the health of the communities we serve. Over the years we’ve grown by adding four sponsors who share our values and

vision, expanded and contracted our facilities and services in response to changing local needs, and confronted challenges

unforeseen by our sponsors’ founders. Yet through it all, our ministry has endured even as it has transformed to most

effectively serve our patients, our residents and all who depend on us.

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aboveWelcoming patients and family with a friendly smile comes naturally to our caring staff.

top leftAcross the centuries, St. Marguerite d’Youville, founder of the Sisters of Charity of Montreal (Grey Nuns), still calls us to minister to those in need.

bottom leftResidents find friends, engaging surroundings and plenty of activities in our senior living communities.

bottom rightSisters of Mercy founder Catherine McAuley’s commitment to the poor and under-served lives in us today.

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This book is dedicated to every associate, volunteer, physician, governance leader and sponsor who has contributed their talents to our centuries of service as a ministry and quarter of a century as a system. On the following pages, the timeline captures key events in CHP’s formation. And the photos provide a snapshot of how our ministry comes to life today. With 25 years together as a prelude, we look forward to a promising future of continuing Jesus’ healing ministry.

leftFrom administrators and clinical teams to cooks, groundskeepers and security staff, we stand 37,000 strong and ready to serve.

rightA rewarding workplace creates long-term employees – like Lucy, a Security Officer for more than 20 years.

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Leaders and clinicians from across our system collaborate to create breakthrough progress in critical clinical processes.

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Guided by our sponsors’ centuries-old example, we focus on

strengthening our shared ministry by continually assessing and

adjusting our efforts to meet the needs of the day in an ever-changing

world. We always welcome new opportunities to enhance how we

bring our sponsors’ vision to life.

Long before CHP was formed, our five sponsors planted deep roots

of service that blossomed in their hospitals and other ministries that

today are part of our system. We’re grateful for the courage, foresight

and perseverance of these women religious who heeded God’s call to

serve. We take seriously our responsibility to preserve the spirit of their

ministries as times and circumstances change.

We’ve come a long way as a system in 25 years! Today CHP is the

largest health system in Ohio and the state’s fourth largest employer,

as well as one of the largest nonprofit health systems in the United

States. Since our founding, we have provided more than $3 billion in

community benefit — free care and other programs for poor persons,

as well as benefits for the broader communities we serve.

We’re deeply grateful to everyone who has joined us over the years in

extending the healing ministry of Jesus by improving the health of our

communities. Together with our sponsors, we thank you for lending

your hands and hearts to our vital, life-affirming work.

As we reflect on the last quarter century, we can take pride in how

much we’ve achieved and how many lives we have touched. As we

look ahead, we face the future with confidence, knowing that our

sponsors’ responsive, resilient model of service will continue to guide us.

Congratulations on a job well done! May our shared ministry in

CHP continue to flourish in the years to come.

Blessings,

Cathleen Eldridge Michael D. Connelly

Chair, Board of Trustees President and CEO

Innovation, leadership, discernment, building up, letting go — all have characterized Catholic Health Partners since our creation as Mercy Health Care System in 1986.

Dear friend:

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Five Ministries. Over 250 Years. One Driving Force. In disparate parts of the world, separated by decades, five religious

communities embraced a healing ministry founded in their faith. Over

time, their passion and pioneering spirit led them to each other and

to the transformation of their health ministry through a uniquely

collaborative co-sponsorship of Catholic Health Partners (CHP).

Their shared heritage reaches back to 1737 when Marguerite

d’Youville founded the Sisters of Charity of Montreal, known as the

“Grey Nuns.” Born in Quebec, Canada, she accepted a life of adversity

as an opportunity to respond with love and compassion. Marguerite’s

selfless works inspired others to join her. She challenged her Sisters to

be creative in developing ministries in response to the needs of poor

persons, and that calling is still answered today. The Sisters of Charity

of Montreal came to Toledo, OH in 1855.

Across the ocean, Catherine McAuley founded the Religious Sisters

of Mercy in Dublin Ireland in 1831. A deeply religious woman of

comfortable means, she sought to extend the Catholic Church’s

Catholic Health Partners’ Sponsors: A Caring Heritage

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ministries of healing and teaching to the poor, the sick, the uneducated

and those who were ostracized by society. Since her death in 1841,

Catherine’s congregation of women religious has become one of the

largest ever established in the English-speaking world. The Sisters of

Mercy came to Pennsylvania in 1848 and to Cincinnati, OH in 1858.

The Franciscan Sisters of the Poor were founded by Frances Schervier

in Aachen, Germany in 1845. From an early age, Frances fed and

clothed the poor. She set up a soup kitchen, undertook night watch

with the ill and comforted the dying. Later, a friend told Frances of a

dream she had in which Frances was to found a religious congregation.

By 1845, the dream became reality. The congregation grew rapidly and

today, the Sisters’ healing ministry extends to the US, Brazil, Italy and

Senegal. The congregation came to Cincinnati in 1858.

Marie-Antoinette Potier founded a sodality dedicated to educating

young girls in Dommartin-sous-Amance, France. In 1858, they

officially became the Sisters of the Humility of Mary. When a

French missionary to the US invited them to send four members to

minister to French settlers in America, they accepted the call. Marie-

Antoinette’s untimely death and the confiscation of funds intended to

finance the missions presented difficulties for the Sisters. But, led by

Marie-Anne Tabourat, who became the foundress of the congregation

in America, in 1879 they settled in New Bedford, PA, near the Ohio

state line. Within eight years, the Sisters were serving in parishes in

Cleveland, Pittsburgh, Erie and St. Joseph, MI.

While these four women came from different circumstances, different

countries and even different times, they represent a unique heritage.

So ingrained and devout were their common values that these same

values serve as the foundation of CHP.

An Evolving MinistryThe healing ministries of the Sisters of Mercy, Regional Communities

of Cincinnati and Dallas (PA) formally began at the end of the

nineteenth century with the opening of hospitals in Hamilton, OH

and Wilkes-Barre, PA in 1892 and 1898, respectively.

Through the years, the facilities under their sponsorship continued

to grow in size, number, services and patients served. With this

expansion, the Sisters began to explore new governance and

management structures, service consolidations and collaborations.

In 1981, the Sisters of Mercy, Regional Community of Cincinnati

restructured their health ministry, naming it Mercy Health Care

System. This affiliated group of facilities shared a coordinated central

administration better able to carry out the Church’s mission in an

increasingly competitive environment. By 1985, the system was

legally restructured into its current form and, in 1988, its name

became Mercy Health System.

At about the same time, the Sisters of Mercy, Regional Community

of Dallas formed a system and began to study collaborative structures,

concluding that the future of their ministry lay in affiliating with a

larger Catholic health system with compatible vision and values.

By 1989, the co-sponsorship of the system by the Sisters of Mercy,

Regional Communities of Cincinnati and Dallas was finalized,

merging the two in a strong and synergistic healing ministry. Today,

the Cincinnati community is part of the Sisters of Mercy, South

Central Community. The Dallas community is part of the Sisters of

Mercy, Mid-Atlantic Community.

Frances Schervier, founder of the Franciscan Sisters of the Poor, lived her life as an act of worship that inspires us today.

Like Marie-Antoinette Potier, who founded the Sisters of the Humility of Mary, we seek to serve with courage and compassion.

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A Shared VisionAlready serving throughout Canada, the Sisters of Charity of Montreal

(Grey Nuns), were called to the US for the first time in 1855 to found

a hospital and orphanage in Toledo, OH.

Under their stewardship, that facility grew into a regional tertiary care

referral center now known as Mercy St. Vincent Medical Center.

The number of facilities sponsored by the Grey Nuns in North

America quickly grew, evolving into a ministry broad-based in both

its scope of services and in its geography. While the Sisters are most

numerous in Canada, they also oversee health services in four New

England states.

In December 1995, the Grey Nuns became a sponsor upon the transfer

of St. Vincent Medical Center to CHP from Covenant Health Systems.

Covenant Health Systems then replaced the Grey Nuns as a CHP

sponsor in 1996, upon the Grey Nuns’ transfer of sponsorship of their

health ministry to Covenant.

A Shared MissionThe Sisters of the Humility of Mary established St. Joseph Infirmary

on their convent grounds in 1879 to care for workers injured while

building the railroad. This was the first hospital in the Mahoning

Valley. It continued until 1911, when St. Elizabeth Health Center

was opened in Youngstown, OH. Soon, two more hospitals came under

the direction of the Sisters — the St. Joseph Health Center in Warren

in 1924 and St. Joseph in Lorain in 1927.

In succeeding years, other healthcare services — including schools of

nursing, health education and public health nursing — continued the

Sisters’ concern for care of the sick. Today, the Sisters of the Humility

of Mary work in education, healthcare and social service in Cleveland,

Youngstown and Pittsburgh.

The Sisters of the Humility of Mary became a sponsor, adding the

former Humility of Mary Health Care System to CHP in 1996.

A Shared CommitmentThe first Franciscan Sisters of the Poor to serve in the US arrived

in Cincinnati, OH in 1858 at the request of the Archbishop. They

were asked to minister to the sick and poor of the German immigrant

population. Upon arrival, the Sisters quickly set up what became

St. Mary’s Hospital for the area’s many sick and poor. Over time,

the Sisters’ Cincinnati presence grew to include two hospitals, social

service agencies and retirement communities, as well as numerous

other healthcare services.

The Franciscan Sisters of the Poor joined CHP in 1999. With this

partnership, all of the former Franciscan entities in the Cincinnati area

became part of CHP’s Mercy Health Partners – Southwest Ohio region.

A Guiding ForceToday, the Sisters remain a strong influence and guiding beacon for

CHP even as they empower the laity to carry their ministry forward.

Catholic Health Partners’ unique model for co-sponsorship was first

created in 1996 and fully implemented in 1998. This innovative

design enhances collaboration. It recognizes the importance of

empowering the laity so as to provide the governance and management

expertise that will take the ministry into the future.

The model’s foundational elements are shared beliefs, shared mission

and shared values expressed in a single statement. These elements

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make CHP uniquely CHP as it continues its call to minister in the

name of the Church and in the spirit of its Sponsors.

In this model, sponsorship and governance are shared. Each group

participates in oversight of the whole, contributing its unique

perspective within clear roles and responsibilities. Decisions are

made at the most appropriate level.

At the heart of the model is the Corporate Member. Each sponsor

appoints one of its members to act on its behalf, delegating canonical

and legal responsibility to this body which acts as a whole on the

sponsors’ behalf. Corporate Members serve as full partners on

the Board of CHP. They are accountable for the quality of service,

stewardship of resources and fidelity to the mission of the sponsoring

groups and for the continued viability of the organization.

The spirit of the model calls each sponsor to be flexible so that it remains

a living, evolving framework that can change to meet evolving needs.

In addition to serving on the CHP Board of Trustees and as CHP’s

Corporate Member, a number of Sisters also work in CHP facilities.

The impact of these visionary women is felt through our mission and

core values and is woven into our daily decision-making at every level.

One Common BondFrom a system-wide perspective, CHP’s sponsorships have brought

together religious congregations and multiple organizations with

shared vision, values and mission. From a regional perspective,

sponsorship enhances viable and vibrant regional Catholic health

ministries that promote quality, cost-effective services across a full

continuum of care.

The history and tradition of each sponsor have created a broader,

richer organization. To reflect this richness, to embrace the diversity

of multiple sponsors and to focus the system’s emphasis on partnering,

the system changed its name in 1997 to Catholic Healthcare Partners

— and in 2010 to Catholic Health Partners. Together, the sponsors

and all those affiliated with CHP continue the health ministry of the

Church, envisioning new ways to serve the needs of the people in our

time and take the healing ministry into the future.

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foundational years

birth of CHP

On August 14, 1985, Mercy Health Care System incorporates as a tax-exempt organization to help achieve a common vision, greater effectiveness and account-ability, and enhanced care for the communities it serves.

Mercy Health Care System facilities commit to joint, long-term financing, where all accept responsibility for group debt. This new strength in numbers improves members’ access to capital and lowers its cost.

Based on the Price Waterhouse study’s findings, the Sisters of Mercy, Province of Cincinnati restructure their health ministry into Mercy Health Care System (MHCS) so that affiliated facilities can act together for their mutual benefit.

When our sponsors begin their healing ministries in the United States as early as the mid-19th century, the idea of a health system is unimaginable. Yet, over years of faithful care, the facilities they sponsor grow in size and number, bringing ever more healing services to ever more individuals and communities in need.

As their ministry evolves, so does the world of healthcare in response to increasing regulation and economic pressures. The Sisters start exploring how to best manage, govern and preserve the ministry so many now rely on.

In 1979, the Sisters of Mercy, Province of Cincinnati, commission Price Waterhouse to study how they could best prepare for the challenges to come.

1985

The new Mercy Health Care System articulates the six Core Values that bind us together and define the loving service that is our ministry: Excellence, Human Dignity, Justice, Mercy, Sacredness of Life and Service.

1981

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birth of CHP

Mercy Health Care System incorporation takes effect, encompassing all sponsored and affiliated facilities in Ohio, Kentucky and Tennessee. The new organization that will become Catholic Health Partners is born.

Sr. Michaeleen Frieders, CSC, becomes the system’s first President and CEO and pioneers a new tradition as a leader not of the ministry’s founding order.

A system Board of Trustees, composed of MHCS facility CEOs and lay trustees, is appointed to oversee MHCS, accountable to the Corporate Member. A new Corporate Office leads day-to-day system operations. Facility Boards and leaders provide local oversight and management.

The first system-wide Vision Statement recommits us to leadership in Catholic healthcare and to excellence in its delivery.

In the WorldThe Statue of Liberty celebrates 100 years in New York’s harbor.

aboveFinding shelter and a new start for families in distress is just one way our social service agencies help build healthy communities.

leftOur commitment to innovation that advances the standard of care assures our patients access to the latest treatment options.

1986

rightThe joy of close family bonds is as vital to healing as the treatment of life-threatening illnesses.

belowTaking time to understand the uniqueness of each life we touch, we can put our knowledge and skill to their best use.

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Employee job descriptions incorporate the Core Values to emphasize the Mission focus of their work.

The first Five-Year Strategic Vision for Mercy Health Care System maps how the new system will prepare to meet its responsibilities to the ministry.

A new Corporate Identity emphasizes MHCS’s foundation in the Core Values and visually differentiates system members from other providers.

left We offer inviting, close-to-home fitness facilities to encourage the healthy practices that create healthy families.

rightWe live where we work and step up with our neighbors to support a healthy community, as in this March of Dimes walk.

belowOur volunteers are treasured members of our family, helping here in a gift shop.

1987

In the WorldThe U.S. budget reaches $1 trillion.

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Mercy Health Care System formally changes its name to Mercy Health System (MHS), reflecting the ministry’s broadened emphasis on promoting good health.

The Sisters of Mercy, Province of Dallas, Pennsylvania become the second system sponsor with the Sisters of Mercy, Province of Cincinnati to further and strengthen their shared mission, values and ministries. Mercy Health System now consists of seven regional holding companies. Co-sponsorship is born.

Addressing the changing times, MHS’s Strategic Vision is refined to focus on Mission, regionalization and management with limited resources.

All MHS facilities adopt a uniform financial reporting system to produce timely, reliable performance data.

1988

1989

In the WorldCDs outsell vinyl records for the first time.

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Sr. Patricia Underhill, SC, becomes MHS President and CEO.

In the WorldThe Berlin Wall falls.

The Cash Investment Management Program consolidates investments to enhance shared earning potential.

The Mission Accountability Model strengthens the mission and ministry of MHS and Catholic healthcare by clarifying how each person’s actions support the mission.

1990

rightIn joyful moments shared with moms and their newborns, we celebrate life’s renewal.

bottom leftOur senior living communities offer many opportunities for staying active.

bottom rightFor a child without a home, sometimes the greatest need is just a safe place to be free to have fun.

For every patient in our care, our promise is an uncompromising commitment to quality and patient safety.

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The ministry’s financial strength is evident as total Mercy Health System assets surpass $1 billion.

The Cash Investment Management Program delivers improved earnings to exceed $100 million.

In the WorldNelson Mandela is freed from a South African prison.

Six MHS facilities serving western Ohio begin working together, taking a collaborative approach to healthcare delivery. Mercy Health System-Western Ohio provides a continuum of care over a wide service area.

above We are proud to introduce innovations like robotic surgery that improve care, reduce pain and scarring and promote faster recovery.

aboveOur patients can count on us to help them regain strength and function to get back to their active lives.

aboveLaunching our new electronic health record takes a total team effort. Specially trained Power Users support staff before, during and after the system goes live.

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In the WorldThe Internet becomes available for unrestricted commercial use.

Sr. Mary Colette Medosch, RSM is honored with the first Mercy Health System Sr. Mary Concilia Moran Award for excellence in governance leadership.

A formal Investor Relations Program assures regular, accurate communication with important financial rating agencies and capital funding sources.

Governance is restructured after a 5-year study, resulting in regionalization of our ministries and reorganization of Boards in a move toward greater subsidiarity and accountability.

A new internal audit program conducts operational and financial reviews to safeguard MHS assets and assure efficient operation.

As payors move to man-aged care models, MHS hospitals in Cincinnati collaborate with other area hospitals to create the HealthSpan Network for direct contracting withself-insured employers.

1991

1992

Our volunteers find creative ways to share their talents with hospital visitors and staff.

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A lower-cost, self-funded employee health plan for Cincinnati-area MHS facilities offers provider choice and incentives to use Mercy Health System services.

Mercy Health System begins to quantify its community benefit con-tributions – services to benefit the poor and under-served as well as the broader community.

Collaboration on a unique MHS patient satisfaction survey produces system-wide Mission insights, standardized data on patient experiences and savings on development.

Creation of Mission standards and criteria enables MHS facilities to more clearly integrate Mission into their overall operations.

In the WorldJohnny Carson leaves “The Tonight Show.”

12 acute-care quality indicators are adopted as benchmarks for quality improvement.

1993

aboveBy providing training for surgery residents, we help prepare the next generation of doctors to care for our communities.

above topHospital patients enjoy ordering meals from a room service menu.

above bottomWith well-supervised, engag-ing day care, we can offer the healthy start that makes for a healthy life.

Kids come in all sizes, so we take special care to give our young patients the right-sized treatment they require.

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Sr. Marjorie Bosse, RSM, becomes Interim President and CEO of MHS.

Mercy Health System embarks on standardization of computer systems, applications, networks and data storage to benefit from shared information technology.

MHS facilities in Scranton/Wilkes-Barre join together as the MHS Northeast Region to provide integrated care and realize efficiencies.

Governance is restructured to support an integrated health system with clear roles and lines of authority. The Corporate Member becomes part of the system’s Board of Trustees.

In the WorldThe World Wide Web is born.

Cincinnati-area MHS facilities are organized into the Greater Cincinnati Region. Together they provide a unified approach to meeting the community’s health needs.

1994

aboveCreative talents take flight in this woodworking shop in one of our senior living communities.

leftDedicated teams offer specialized care for many conditions, like these experts who diagnose and treat sleep problems.

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The 1995-2000 Strategic Plan sets out a new Vision direction that emphasizes integrated regional structures to deliver quality care and efficient services addressing community health needs.

The first employee culture survey measures how work relationships align with Core Values.

A revised MHS Mission statement provides a more dynamic expression of MHS identity in a changing healthcare environment.

New models of system membership expand partnership options for MHS to create integrated community health systems.

In the World The Chunnel opens, connecting England and France.

aboveWe still make home deliveries – with vital treatment supplies and technology.

top left Careful monitoring assures a safe path to recovery for cardiac rehabilitation patients.

bottom leftA special camp for grieving kids offers a safe haven for making friends and learning to cope with loss.

Water aerobics classes prove that fitness can be fun.

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Michael Connelly is named President and CEO of Mercy Health System, becoming the ministry’s first lay leader.

The Sisters of Charity of Montreal (Grey Nuns) join the Sisters of Mercy as the third MHS co-sponsor, and their St. Vincent Medical Center in Toledo serves as a tertiary care anchor for the MHS northwest Ohio service area.

More than 60 MHS corporations are now organized into regional integrated delivery networks providing local residents access to the full continuum of care. Newly formed regions include Kentucky/Indiana, Lima (OH), Northern (Toledo, OH) and Tennessee (Knoxville).

In the WorldThe Dow Jones Industrial Average closes above 4,000 for the first time.

1995

above topSquare dancing classes invite older adults to wrap fitness in fun and fellowship.

above bottomPersonalized rehabilitation plans and plenty of hands-on attention help our patients to a speedy recovery.

aboveOur relentless pursuit of quality and patient safety has twice earned us recognition as a Top 10 Health System by Thomson Reuters.

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The Sisters of the Humility of Mary become the fourth co-sponsor of Mercy Health System to promote and improve the delivery of Catholic health services, and bring their Ohio facilities into the system.

Humility of Mary Health Care System joins MHS as a system region, expanding the services of MHS to new communities in northeast and north central Ohio.

Covenant Health Systems replaces the Sisters of Charity of Montreal (Grey Nuns), as MHS co-sponsor, upon becoming a Public Juridic Person.

In the WorldeBay opens for business.

Strategic partnering and prudent stewardship raise the ministry’s assets well beyond $2 billion.

1996

above leftTo serve with compassion and tenderness, to reverence all life and creation – these are Core Values we live by.

above rightWe help create healthy, vibrant communities by touching lives, one person at a time.

leftOur ministry is inspired by the vision and grace of our sponsors.

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Mercy Health System formally changes its name to Catholic Healthcare Partners (CHP) to more accurately reflect multiple co-sponsorships and our emphasis on partnering to build healthy communities.

Lorain, OH facilities sponsored by the Sisters of the Humility of Mary become a new CHP region as Community Health Partners.

CHP elevates its emphasis on quality by taking part in The Indicator Project, a national collaborative to benchmark best practices on 19 quality indicators.

CHP’s Mission Assessment Process holds us account-able to a balanced scorecard of measures, looking beyond financial performance to a broad-based review of how we meet our ministry responsibilities.

CHP’s website debuts, and regions can connect via videoconferencing and email thanks to early investments in information technology.

1997

above topHealth fairs help us take the pulse of community needs.

above bottomOur Emergency Medicine teams stand ready, 24 hours a day.

Senior living residents discover that anyone can play this updated version of “musical chairs.”

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Envisioned in 1996, a pioneering co-sponsorship model, unique to CHP, is fully implemented, breaking new ground for collaboration. Eligibility criteria and clear roles and structures define how distinct congregations share decision-making and delegation to lay leaders.

Growth strategies drive total CHP assets to $3 billion.

In the WorldMother Teresa dies in Calcutta.

CHP’s contributions to Community Benefit this year exceed $100 million to meet our communities’ greatest needs.

CHP commits to a living wage for all employees by adopting a Targeted Indexed Wage.

1998

aboveInnovative tools, like this interactive fitness program, motivate and challenge patients in physical therapy.

leftClinical and operational team members meet regularly to find ways to improve our care.

aboveMinimally invasive technology continues to advance our treatment of complex heart problems.

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The Core Value of Mercy is replaced with Compassion to better reflect the breadth of our co-sponsorships.

A dedicated Quality Management team in the home office reflects the vital role of quality in our care.

In the World The merger of Exxon and Mobile creates the world’s largest petroleum company.

CHP governance is transformed with an innovative new model for recruiting, developing and supporting superior leaders.

CHP’s Corporate Responsibility Program formalizes our commitment to our legal, regulatory and ethical obligations. Newly created positions for Corporate Responsibility Officers in each region and a new Code of Responsibility emphasize our high standards.

top leftTaking the time to show little ones what happens in a hospital can help to ease their fears.

top rightOur community wellness and fitness cen-ters feature healthy activities for every age.

bottom leftHighly skilled physician specialists assure our patients receive leading-edge care close to home.

bottom rightOpportunities for education to advance their skills and knowledge enable our as-sociates to pursue a rewarding career.

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The Franciscan Sisters of the Poor become CHP’s fifth co-sponsor, adding new facilities to the Southwest Ohio Region.

The CHP Board of Trustees creates a Quality Management Committee led by Dr. David Nash, embarking on a path that a decade later would lead to CHP being twice named one of the nation’s Top 10 Health Systems by Thomson Reuters, 2009-2010.

CHP invested $30 million to assure uninterrupted care as computers worldwide adjusted to the year 2000 (Y2K).

The Corporate Responsibility Program is adopted by every regional board and implemented across the system.

Consolidating four liability self-insurance trusts into one CHP self-insurance program substantially strengthens protections for system assets.

In the WorldThe Dow Jones Industrial Average closes above 11,000 for the first time.

1999

Our quality experts contribute to national patient safety projects that are improving hospital care across the country.

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Cultural assessment and modeling prompt the articulation of “Federalism in action”: clarified system and regional roles and responsibilities to guide our interactions.

In the World Y2K concerns pass without predicted widespread computer failures.

A new CHP Leadership Academy offers high-potential leaders an intensive, two-year development program to assure capable, committed leadership for Catholic healthcare in the future.

An integrated, accountable Mission presence is elevated to the corporate level with the new system-wide position of Senior Vice President, Mission & Values Integration.

A new CHP-wide Strategic Plan for Information Services drives greater standardization of technology and enhanced reporting for finance and quality.

20002001

aboveProcedures run smoothly with this experienced operating room team.

top leftPharmacists are vital partners to the doctors, nurses and all the caregivers who work together to serve our patients and residents.

leftFrom first breath to their journey’s close, our patients share with us the most sacred moments of their lives.

We see every moment we spend with our patients as an opportunity to bring our Mission to life.

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Quality Officers in all regions underscore our emphasis on improving clinical quality and patient safety.

CHP regions launch consumer websites and physician portals. CHPNetLink connects all regional intranets.

Outsourcing CHP’s internal audit ensures a formal, objective and independent review.

Regular monitoring of 14 quality metrics promotes fast response to maintain clinical quality targets.

In keeping with our values, CHP has now given $1 billion in cumulative Total Community Benefit – including benefits for the poor and for the broader com-munity.

Data center consolidation begins, creating more efficient, powerful and technically advanced data capabilities.

In the WorldAmerica mourns lives lost in the terrorist attacks of 9/11.

aboveDoctors-in-training get hands-on education under our physicians’ watchful eyes.

rightMonths of preparation and teamwork across CHP make for a smooth transition to a new electronic health record system.

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A $1 million national grant from the Agency for Healthcare Research and Quality (AHRQ) funds a CHP study using clinical guidelines for treating congestive heart failure.

A new Federalism model balances local decision- making and our combined system strength to allow us to succeed better together than we can individually.

A new CHP Chief Medical Officer and Quality Advisory Board elevate quality to a system priority on par with financial performance.

CHP’s ministry is on sound financial footing with total assets surpassing $4 billion.

In the World The Health Insurance Portability and Accountability Act (HIPAA) goes into effect.

2002 2003

aboveFundraising to wipe out heart disease in women takes a fashionable turn as these associates Go Red for Women.

leftEvidence-based, best-practice clinical processes support the highest levels of patient care quality and safety.

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Top-quartile clinical quality results attest to CHP’s dedication to the highest standards of quality and patient safety.

CHP’s success using evidence-based heart care protocols earns a follow-up $1.2 million grant from the Agency for Healthcare Research and Quality for chronic care initiatives.

CHP employee satisfaction rises to top-quartile level.

In the World The Human Genome Project is successfully completed.

There is no greater reward than seeing someone we helped now living life to the fullest.

aboveLife is something to sing about in our senior living communities.

top leftOur goal for every stroke patient is to return to the highest possible level of function.

leftTouring the hospital from a child’s viewpoint turns into a fun outing, complete with dress-up. Is there a future cardiologist here?

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The CHP Board’s first-ever annual spiritual retreat enhances Board members’ connections to the mission and charism of CHP sponsors.

Two Mega Data Centers consolidate 1600 servers across CHP.

Community Mercy Health Partners in Springfield (OH) forms as a new region when Community Hospital joins with Mercy Health Partners-Western Ohio.

CHP contributes to national health policy on key committees of the National Quality Forum and 27 other committees and workgroups.

In the World The Statue of Liberty reopens to the public after closure prompted by the September 11, 2001 terrorist attacks.

2004

Our facilities’ peaceful spaces for contemplation reflect our rich religious heritage.

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CHP hospitals rank among the nation’s leaders in the first year of the national Pay-for-Performance demon-stration project to study how such incentives can increase clinical quality and save lives.

All CHP regions conduct outreach campaigns to secure health insurance coverage for uninsured residents.

CHP introduces real-time reporting of errors in care to speed intervention and prevent recurrence.

Regional and system-wide diversity councils help to increase the diversity of representation on our Boards and management.

In the WorldPope Benedict XVI succeeds Pope John Paul II.

2005

aboveListening with compassion is the first step on the path to healing.

rightIn the spirit of our sponsors, we share our expertise and resources with neighbors in need as far away as Kenya.

aboveSenior housing offers multi-level care for residents who need extra help with daily activities or specialized treatment.

top leftAs we serve more diverse populations, qualified medical translators help us communicate clearly to deliver the best possible care.

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True to the spirit of our founders, CHP has now given $2 billion in cumulative Community Benefit, including benefits for the poor and for the broader community.

LEAN principles and Six Sigma processes are applied to healthcare delivery as a system-wide Clinical Effectiveness strategy.

CHP hospitals rank among the nation’s leading quality providers according to Hospital Quality Alliance (HQA) data.

In the World Pluto is downgraded to a dwarf planet.

2006

above topCommunity members serve on our boards, generously donating time and talent to our ministry and to learning about our system and capabilities so they can better help to guide and represent us.

above bottomWith advanced diagnostics and treatment, we are helping women conquer breast cancer.

In our senior living communities, “senior

moments” are memories to treasure.

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An innovative agreement with the Service Employees International Union sets ground rules for union elections.

CHP hospitals rank 5th of 73 hospital systems nationwide for quality of care in the Joint Commission’s Journal on Quality and Patient Safety.

CHP total assets exceed $5 billion with efficient, effective management.

In the World A worldwide stock market crash spurs recession.

In the WorldApple introduces the iPhone.

2008

2007

above top Bringing our mission to life in their communities, our associates reach out to those in need, here serving at a soup kitchen. (photo credit: Lima News)

above bottomWe work to find uninsured patients health insurance coverage through hospital or government programs so they can afford the care they need.

When seconds count, speeding emergency care experts

to the patient can make the difference between life and death.

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Despite the recession that began in 2008, total CHP assets again surpass $5 billion.

CHP’s cumulative contributions to Total Community Benefit reach $3 billion to benefit the poor and under-served and the broader community.

CHP is named a Top 10 Health System in the US by Thomson Reuters for excellence in clinical quality, efficiency and patient safety.

In the World Mattel’s Barbie celebrates her 50th birthday.

CHP launches CarePATH, a $250 million, five-year investment to implement system-wide electronic health records that help assure safer, higher quality care for patients.

2009

aboveIn the lab, skilled technicians provide information critical to a patient’s diagnosis and treatment.

rightUsing best-practice lift techniques helps prevent patient falls and reduces employee injuries.

bottom rightOur physicians take great pride in introducing surgical advances to enhance our leading-edge care.

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CHP is named a Top 10 Health System in the US by Thomson Reuters for the second year.

CHP conducts a pilot designed to transform healthcare delivery, which results in higher patient satisfaction, a 2 percent reduction in length of stay, and lower healthcare costs. The initiative will be implemented system-wide.

CHP achieves a milestone in Community Benefit giving, providing $365.1 million in 2010 – an average of $1 million a day to help individuals who are poor or under-served and to improve the health of communities.

In the WorldA damaged oil well off the Louisiana coast gushes oil into the Gulf of Mexico for three months.

2010

We are one with the families we serve as we sponsor — and join in — community events like this race against heart disease.

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The sale of Mercy Health Partners–Northeast Region is completed. The sale of Mercy Health Partners–Tennessee is expected by year-end. Both sales will enable the transformative changes that will best serve the communities’ needs. CHP focuses on new growth strategies.

CHP transitions from four divisions to two, enabling the organization to be more nimble, develop integrated delivery networks through physician partnerships, and focus on growth opportunities that will extend the ministry.

The Institute for Healthcare Improvement partners with CHP on a program called Safety Across the System to reduce preventable harm, the first such US partnership.

In the WorldGrassroots revolutions, called the Arab Spring, spread across the Middle East.

2011

aboveEngaging our neighbors in fun community events helps to promote healthy lifestyles and a healthier place to live.

leftOur new electronic health record (CarePATH) replaces paper files with one, complete, current record for every patient.

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Twenty five years after the founding of CHP, we face our future with great optimism. We continue, through successes and through setbacks, guided by leaders and associates as gifted and committed as those visionaries who brought our system into being. We are the living ministry of those who came before us, answering their call to embrace all who need us in the compassionate care of God’s love. And we are the living proof of our firm belief that we can do so better together than any of us can alone.

615 Elsinore Place, Cincinnati, Ohio 45202Phone (513) 639-2800

Centuries of Service Vibrant Futurewww.health-partners.org