GE Healthcare

Centricity Business Enterprise Task Management (ETM)Stony Brook University Physicians reduced paper costs by40%andreducedAccountsReceivableby11%

“After deploying Enterprise Task Manager (ETM) we were amazed by the initial improvements we saw in our efficiency and productivity. Our investment in GE’s Centricity*BusinessEnterpriseTaskManagerisanexampleofhowtechnologycombined with the effective business process and people creates sustained value. With ETM we saw an immediate improvement to our AR days and productivity improvement without increasing labor costs. With technology and ETM we’re able to work smarter versus harder and drive impactful improvement to our revenue cycle efficiencies.” – Mike Sinno, Chief Information Officer at CPMP, Stony Brook University Physicians

About Stony Brook University Physicians

Stony Brook University Physicians (SBU Physicians) is made up of 700+ physicians and other health care providers practicing within 18 different clinical entities, or specialty groups. Together, these providers offer patients of all ages a comprehensive range of high quality medical services, from primary care to advanced specialty care. The physicians and health care professionals affiliated withSBUPhysiciansarecommittedtoexcellenceinserviceandleadershipinclinical care.

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Enterprise Task Management (ETM) is a rule-based workflow tool within the Centricity Business suite that helps organizations like Stony Brook University drive high performance revenue cycle. With all the waste and inefficiency in the healthcare system today, Centricity Business ETM helps provide low-touch capabilities that remove manual touches to the revenue cycle. ETM reduces waste and inefficiency that improves revenue cycle performance and productivity.

ETM has enabled Stony Brook University Physicians to improve their accounts receivable (AR) and increase operational efficiencies in accounts receivable management. Stony Brook uses ETM to work claim edits, insurance follow-up tasks, TES, registration and appointment follow-up tasks. Other workflows are driven by ETM statuses and stages. The tool provides real-time updates to accounts receivable and enables Stony Brook to monitor trends with payers more quickly and efficiently. The removal of reliance on paper-based worklists and paper-driven “account notes” has made the business office much more efficient. Additionally, according to Susan Hall and Elisa Betancourt, Directors of Revenue Cycle, “A new hire can virtually jump right in with minimal training and become a productive member of the operation within one week as compared to the 6-8 weeks of formal training and mentoring it used to take.”

The management team from GE’s Business Services attributes the following improvements to their implementation and use of ETM:

• ReduceAccountsReceivabledaysby11%withinthefirstyear of implementation and have been able to sustain our days in A/R as volumes have increased.

• Eliminatepapercostsby40%

• Improveproductivitycollectionsfrom6-8accountsperhour per full time employee (FTE) to 9-11 per hour per FTE

• Reducetimetoidentifypayertrendsleadingtoshortertime to invoice resolution.

• ReducemanualeffortthroughautomationwithETMAgents

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• Improvecustomerservicetrackingandrootcauseanalysis.

• ReduceredundancyandimprovedcashflowusingTES ETM workflow

Key benefits Stony Brook has achieved using ETM

• Automatereal-timeevent-drivenworklistswithflexibilitytodefine your own workfiles and views

• Increasethedollarsthatorganizationscancollectfrompayers and patients

• Decreasebusinesserrors,resultinginincreasedpatientsatisfaction and reduced operating costs

• Boostemployeesatisfactionresultinginbetterretentionrates and increased patient satisfaction

• Reducepapercostandotheradministrativebudgetlineitems

• Provideapowerful,real-timeauditingtoolforyouraccounts receivable

• Improvecredibilitywithyourpayersthroughbetterauditing of accounts receivable

In addition to ETM Stony Brook also used other Centricity products to enhance the revenue cycle. These other GE Healthcare products include:

• IntegratedBillingandAccountsReceivable(BAR)

• CentricityRegistrationandEnterpriseWideScheduling(EWS), Transaction Editing System (TES)

• ElectronicDataInterface(EDI)andclaimsmanager

• GE-builtcustomworkflowsthatintegratewithEWS

• StandardregistrationinterfaceswithBARandintegratedwith custom workflows

• Effectivereal-timeinventorymanagement

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