Centre for Public Administration Researchw

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E-Government for European Cities

Thomas Prorok

www.kdz.or.at

prorok@kdz.or.at

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electronic government

Usage of modern information and communication technologies (ICT) (especially Internet)

to integrate citizens and business(and other authorities)

in acts of governments and public administrations

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e-government

City Portale-

service front end

external authority

electronic

workflow

FRONT OFFICE BACK OFFICE

online formidentificationpayment

electronic certificate

Municipality: Online Services

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4563a

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the house of e-government

E-D

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E-A

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E-Government

E-Citizen

„e-government is more about government than e“, OECD

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levels of e-government

•daily info•laws •guidelines

•tax form•passport•business

•discussion panels•e-mail politics•e-mail admin.

•ticket order•elections•online application•online procedures

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online-public services

citizens Income Taxes Job Search Social Security Benefits Personal Documents Car Registration Application for Building

Permission Declaration to the Police Public Libraries Birth and Marriage Certificates Enrolment in Higher Education Announcement of Moving Health-related Services

businesses Social Contribution for

Employees Corporate Tax VAT Registration of a New

Company Submission of Data to the

Statistical Office Custom Declaration Environment-related Permits Public Procurement

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Challenges for public administrations

European challengesStandards & interoperability

National ChallengesLegal issuesIdentification & authentificationNew cooperations…..

Local challenges

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Local Challenges: a guideline to e-government

Ensure Transparency

Ensure Transparency

Include the Users’ View

Include the Users’ View

Develop and Use Standards

Develop and Use Standards

Tailor-make your Financing

Tailor-make your Financing

Design your Processes thoroughly

Design your Processes thoroughly

Allow for Participation

Allow for Participation

Ensure Co-operationsEnsure Co-operations

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Select & provide Services

Select & provide Services

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Use NetworksUse Networks

National StrategyNational Strategy

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The Balanced E-Government

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Austrian experience: www.help.gv.at

Internet platform which provides information on all interactions with Austrian authorities required in the most frequent life situations

HELP constitutes an interface between authorities and citizens

Online Procedures: HELP offers central web forms which and transfers the entered data to the electronic terminal of the respective public authority.

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Contact

Thomas Prorok

KDZ – Center for Public Administration Research

prorok@kdz.or.at

www.kdz.or.at