Centralized Management Services Dawn Malinowski Wisconsin Public Power Inc Sun Prairie, WI.
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Transcript of Centralized Management Services Dawn Malinowski Wisconsin Public Power Inc Sun Prairie, WI.
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Centralized Management Services
Dawn MalinowskiWisconsin Public Power IncSun Prairie, WI
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Overview WPPI Background Current Services First Step Software Hosting Data Acquisition IT Services Benefits Challenges Keys to Success Lessons Learned
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WPPI
Municipal Joint Action Agency Formed in 1980 43 member municipalities 80 employees – 14 field, 66 office Peak demand – 1,000 MW 160,000 customers in Wisconsin, Iowa &
Michigan
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WPPI Structure
Board of Directors Executive Committee Advisory Groups Staff
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Current Services
Hosted Software– Billing/CIS– Finance & Accounting– T&D Joint Purchasing– Helpdesk, support and training
Data Acquisition
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Current Services (cont)
Network Support Services– Purchase– Design– Server and workstation replacement– Patch management– Security– Email– Joint purchase of Web Site hosting– Joint purchase of virus protection software
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The First Step
Need for electronic communication Corporate Communications Advisory Group
– Review RFP and proposals– Costs passed through wholesale rates– Establish technology standards
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Software HostingThe Beginning
Environment in 1998– Retail deregulation expected in 3 years– PSCW Segmentation– Y2K approaching
Created Billing and Accounting Task Force– 10 members– Establish guidelines for members to implement
technology to enable them to compete in a competitive market
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Software HostingBAT Force Recommendations
Benefits of working together– New systems expensive– Why should each member bid & implement
separately, especially if WPPI can benefit as well– Network already in place
Presented to Advisory Group and Executive Committee– Directed to develop scope of work– Establish funding mechanism
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Software HostingImplementation
Service Bureau approach Funded from transmission refund and member equity Members participate in software selection WPPI provide on-going hardware & software support Maintenance costs allocated across members
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Software HostingParticipation
31 members on Harris– 170 users
30 members on Solomon– 125 users
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Data AcquisitionThe Beginning
Aging meters Postcard bills Direction from Rates and Delivery Services
Advisory Group
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Data AcquisitionParticipation
Provide Time of Use billing data Web access to load data for wholesale and
large customers Some metering & billing services to augment
member staff Interrogate & translate 204 customer meters
for 21 members
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IT ServicesThe Beginning
Lack of dedicated IT staff at member locations
Local resources limited High turnover at local resource – lack of
continuity “Connected” to WPPI network
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IT ServicesParticipation
20 members participate on some level Over 500 email and WAN users Well over 100,000 email messages
processed weekly $33,300 purchases YTD
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BenefitsMember
Applications now affordable Back end support
– Backups– Disaster recovery– Database administration and maintenance– Upgrades and patch management– Testing
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BenefitsMember (cont)
Customize participation level Share costs
– Hardware– Software– Maintenance
Data Acquisition– Daily interrogation– Web access to load data
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BenefitsMember (cont)
Hosted Software– Modular– Workshops and user groups– Shared reports– Dedicated support and training staff– Web access for electronic bill presentation and
payment, financial and budget information
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BenefitsWPPI
Common platform Common data structure Access to data used for other member
services
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Challenges
Staffing– Never enough– Right combination of technology and customer
service
Managing expectations of management and end users
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Keys to Success
Member involvement and participation Projects strategically or technologically important Address member issues
– Equity– Autonomy– Expectations
Good Communication– People– Technology
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Keys to Success
Manage expectations Select projects based on value Cost sharing methodology up front
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Lessons Learned
Collaborative projects are always bigger than anticipated
– Management– Coordination– Staffing
Don’t Underestimate– Time commitment– People’s reluctance to change
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Lessons Learned (cont)
Building Block Approach– Wide-area-network
Upgrade networks and workstations email and internet service
– Hosted Software– Network Services
Communications Support– Promotion
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Lessons Learned (cont)
Ground work with management Management support Services agreements Internal Project Management