Central Monitoring of SAP NetWeaver Process Integration 7.3

Central Monitoring of SAP NetWeaver Process

Integration 7.3 with SAP Solution Manager 7.1

Active Global Support

February 2011

© 2011 SAP AG. All rights reserved. 2

Agenda

1. Motivation

2. Technical Monitoring in SAP Solution Manager

3. Central PI Monitoring

4. Use Cases & Demo

5. Outlook

6. Summary


PI Monitoring with SAP Solution Manager1. Requirements & Motivation

Growing PI landscape complexity and distribution leads to

growing requirements towards a central monitoring approach

Reduce the time

For regular system health checks

For hand-over procedures

From incident detection to root cause

Relieve productive systems from individual monitoring

activities by a central collection of monitoring data

Reduce the TCO by simplification of the operations processes

e.g. providing one central entry point combining monitors for

PI overall status with drill-down options up to host level

Enable tight integration with:

System Monitoring and Root Cause Analysis

Alerting Infrastructure

Notification- / Incident Management

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2. Technical Monitoring in

SAP Solution Manager


Technical OperationsMission Statement

Technical Operations in SAP

Solution Manager

• Represents all capabilities for central

monitoring, alerting, analysis and

administration of SAP solutions

• Allows customers to reduce TCO by

predefined content and centralized

management tools for all aspects of

operations in SAP Solution Manager

• Provides integrated analytics out-of-

the-box or individually adaptable by

customers


Technical Operations in SAP Solution Manager 7.1Part of Application Lifecycle Management

Template Management Comparison & Adjustment for Template

Roll-in changes from projects

Change Control Management Enhanced Quality Gate Management for various activities

Enhanced process flexibility for Change Request Management

Improved mechanism for the change and transport backend

Configuration Validation and Change Analysis

Application Incident Management IT Service Management Processes

Highly configurable web-client user interface

Additional Service document functions

Solution Implementation Enhanced Business Blueprint

Implementing Business Functions

Integration with the service messages Business Process Operations Enhanced BPO Dashboards with Alert Inbox

Cross Database Comparison

Job Control and Schedule Management

Integrated Data Volume Management with

Work Center

Solution Documentation Enhanced Solution Documentation Assistant

Reverse Business Process Documentation and IBIS Content

integration

Upload interface to build an initial Business Blueprint structure

Maintenance Management Enhanced Maintenance Optimizer

System Recommendations

Test Management Enhancement to manage test phases efficiently

Test Automation Framework with 3rd party tools

Test Scope Identification & Optimization with BPCA

Upgrade Management Integration of Upgrade Dependency Analyzer

Enhanced Custom Code Lifecycle Management

Technical Operations New Infrastructure for Technical Monitoring and Alerting

Technical Administration

Technical Analytics

Enhanced Root Cause Analysis


Technical OperationsWhat is the process behind…

Monitor

Proactive real-time

monitoring

System, DBMS and Host

Monitoring

End-User Experience Monitoring

Connection Monitoring

Process Integration Monitoring

Business Intelligence Monitoring

Solution Manager Self Monitoring

Administrate

Optimize excellence of

technical operations

Task Inbox

Down Time and Work Mode

Management

IT Calendar

Notification Management

Central Tool Access

Analyze

Lower mean time to

problem resolution

End-to-End Change Analysis

End-to-End Workload Analysis

End-to-End Exception Analysis

End-to-End Trace Analysis

Notify

Reactive handling of

critical events

Unified Alert Inbox

Alert correlation and propagation

Central Template Maintenance

Open data provider and alert

consumer

Report

Technical Reporting

EarlyWatch Alert (for Solutions)

Interactive reporting

Customer specific reporting

Management Reporting

Document based SLA reporting

Interactive SLA Reporting

Management Dashboard

Technical Monitoring & Alerting Root Cause Analysis Technical Administration

Incident Management

Prove value to business


Technical Monitoring & AlertingWhich applications are provided…

Unified Alert Inbox• Central access point for all alert from the different monitoring scenarios

• Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

System Monitoring• Status overview for technical systems, instances, databases and hosts.

• Drill down to single metrics and events, Jump in to metric reporting and landscape information

End-User Experience Monitoring• Measurement of availability and response times from an end-user perspective

• Deep integration in E2E Trace Analysis for Root-cause Analysis

Process Integration Monitoring• Central entry point for SAP Process Integration specific monitoring for complete PI domains

• Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors

Business Intelligence Monitoring• Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI

• Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs

Connection Monitoring• Active Monitoring of RFC and HTTP connections between SAP Systems Inte

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3. Central PI Monitoring


Central PI Monitoring

Message Flow

Error, Exception or

other monitoring-relevant event

Channel error or stopped

Message in error

(e.g. due to Receiver

determination issue)

PI Component is down


Central PI MonitoringArchitecture & Scope

PI Domain


Dual Level Monitoring

Central Tools

• Status Overview

• Unified information

• Aggregated messaging information

• Isolated runtime environment

• Alerting

• Incident Management

Local Monitoring Tools

• Real-time information

• Detailed information including payload access


SAP NetWeaver PI Monitoring in SAP Solution Manager –PI Domain Overview

Monitoring of multiple

PI Domains

Access to PI Monitoring applications

Overview Monitor

Component Monitor

Channel Monitor

Message Monitor


SAP NetWeaver PI Monitoring in SAP Solution Manager –Overview Monitor

Integration with system

monitoring on level of

technical systems

Aggregated View as entry

point with most important

status information on

Integration Server, Decentral

Adapter Engines and

connected SAP Business

Systems

Individual view per PI

component

(e.g., Integration Server)


SAP NetWeaver PI Monitoring in SAP Solution Manager –Overview & System Monitoring

System-, Instance-, and Host -

related metrics on one screen


SAP NetWeaver PI Monitoring in SAP Solution Manager –Component Monitor

Reworked specific Self-Test

details per PI component

Central view on availability and

self-test status of all PI

components


SAP NetWeaver PI Monitoring in SAP Solution Manager –Channel Monitor

Central view on availability

of all channels across

different adapter engines

Channel Details and

Short-Log per server

node

Follow-Up actions like

- context sensitive navigation

to further monitors

- start/stop/ping of channels


SAP NetWeaver PI Monitoring in SAP Solution Manager –Message Error Monitor

Allows for detailed filtering

Error Messages View points out PI

components with messages in error state

Trend graph enables historical view and

trend detection

Drill-down option


SAP NetWeaver PI Monitoring in SAP Solution Manager –Message Error Monitor

Better root-cause detection

using new status details

Drill-down option


SAP NetWeaver PI Monitoring in SAP Solution Manager –Message Flow Monitor

PI component-independent

message scenario

representation

Drill-down options and

context sensitive navigation

to local tools


SAP NetWeaver PI Monitoring in SAP Solution Manager –Alert Inbox

Several personalization

capabilities for content

and look-and-feel

Number of occurrences per

alert type and number of

status changes

Alert type table

with activities

Alert group table

with activities

Status, processor and comments

to track status of alert group

directly in alert inbox

Incident Ticket ID and status

directly in alert inbox

Pre-defined POWL queries

per category and per

monitored object type


SAP NetWeaver PI Monitoring in SAP Solution Manager –Integration with Incident Management

All known context

information is filled in

automatically


SAP NetWeaver PI Monitoring in SAP Solution Manager –Integration with Notification Management

All known context

information is filled in

automatically


Central PI Monitoring in SAP Solution Manager 7.1 Availability

Central PI Monitoring is supported as of

PI Release 7.11, SP06 *

Improvements in Component and Channel

Monitoring for PI Releases as of 7.30

– Self test information of PI Components were significantly

improved

– Short log information for PI Channels were significantly

improved

– Channel Ping is available in Channel Monitor

– Status Details were introduced for Message Status

Central User Defined Search is supported

as of PI Release 7.31

PI Message based Alerting is supported as

of PI release 7.31

* For PI systems with lower releases, we have PI related metrics in Technical Sytsem Monitoring

4. Use Cases & Demo


Use Cases & Demo

How much time and manual effort would you need to answer these

questions?

What is the overall status of all PI components of the productive PI domain?

Do you have issues in the underlying technical systems?

What is the error trend for your business critical interfaces?

Which have been the most prominent errors that occur this year?

Have these errors occur in the last 7 days?

At what point in time during the day do these errors typically occur?

What is the message backlog today?

Is there a relation between the message backlog and the overall message volume?

Business department calls you and wants to know if and since when messages have been

stuck for their business critical interfaces?

On which PI components have those messages failed?

How many communication channels do have an issue and

which are the relevant local monitors?

On which PI components do you have most error

messages and which interfaces are affected?

How many messages have been received this month

via communication channel "xyz"?


Demo

5. Outlook for

SAP NetWeaver PI 7.31


Central User Defined Search in SAP Solution Manager 7.1Search Criteria & Filter Section

Launch the Message

Search for a PI Domain

Select the PI Runtime

Components

Execute Search

Execute SearchMaintain Search

Attribute and Value,

(Value Help or free entries)


Central User Defined Search in SAP Solution Manager 7.1 Search Results

Runtime Components

on which the suitable

Messages were found

Single Messages

as result of central User

Defined Search

6. Summary


Central PI Monitoring in SAP Solution Manager 7.1 Summary

“Good morning” page for overall status of one or

multiple SAP NetWeaver PI systems assigned to

one PI domain

Alerting integration for component & channel

availability

Integration with notification and incident

management

Reduced time for

– regular system health checks

– hand-over procedures

– root cause analysis

Central collection of monitoring data to relieve

monitoring related load from productive systems

Thank You!

Contact information:

Active Global Support

SAP AG


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