Center of Digital InnovationmGovernment

Telecommunication Regulatory AuthorityUnited Arab Emirates

2015

Our Story

The Center of Digital Innovation “CODI” was established in 2013. It is

one of the UAE mGovernment initiatives. It consists of Mobile

Applications Testing Laboratory “mLab”, mGovernment Training

Center, provides technology consultancy and stimulates innovations in

the government sector.

Timeline

Announced National Training Program

Launched the first of 80 training sessions in UAE

Soft Launch:Mobile Application Testing Laboratory

Official launch of the Mobile Application Testing Lab @ GITEX

Launched Online Training Program

Winner of Best Mobile Security Implementation Award @ GISEC 2015

CODI Established

Q2/13

Q3/13

Q1/14

Q2/14

Q4/14

Q1/15Q2/15

Target Segment:• Government Employees across UAE• Semi Government Organizations• GCC Government Entities• University Students.• UAE National Job Seekers• Public ( Some services can benefit public )

Strategic Position

TRA Strategy : Establishing the bases for the e-government at the federal level

CODI Objective: Provide a dedicated facility to inspire innovation and research into smart government service delivery and provision training, quality assurance, and consulting services to not only reinforce critical knowledge society skills but also engage public and private entities.

Strategic Importance

Knowledge

Increases awareness and skills among constituents and government employees by providing smart government education, seminars, and training.

Government

A national resource built to increase efficiency and effectiveness of government service design and delivery by providing smart government training to government employees. Provides a world-class mobile application testing capability to government agencies producing mobile applications. Uses best of breed tools to provide technical reports with actionable details to help agencies produce high-quality, secure and trustworthy applications that enhance UAE residents satisfaction with mGovernment services

Innovation

Increases excellence and innovation in smart government service delivery by providing tools and consulting services to align smart government efforts and inspire collaborative innovation.

Human Capital

Provides training, skills development, and education concerning smart government services development and delivery for government employees. Also provides consulting and quality assurance services for government entities to help drive the evolution toward a knowledge-based society making use of smart government.

Strategic Importance

Pillars of CODI

Value Proposition

Service Name Actual Deliverable Value

Training Training Sessions Building Capacity for the Future

mLab Mobile Apps Tests and Reports

Boosting confidence in Government Services

Consultancy Discussions and sharing experience

Collaboration , One team spirit

InnovationUsing new technologies to enhance government services

Doing better with less

Service Description: Dedicated training for government entities staff , university students and job seekers covering goals, concepts, differentiation, and delivery strategies of mGovernment. Focused on building capacity in software development, Information Technology, Mobile Security and mGovernment Management , ICT foundation and relevant soft skills.

Training

Category

Curriculums

Management

UAE mGov Approach

Structuring the mGov approach

Managing all internal and external customers

Managing core resources

Security

Mobile Security: Understand the Challenge

Security Goals, Models and their Application

Mobile Platforms: Android Security and Issues

Cryptography and PKI

Mobile Platforms: IOS , Windows Phone and Blackberry

Category

Curriculums

Software

Development

Application Development

Developing Universal Windows Apps

Developing Windows and Windows Phone Apps in Minutes (for non-developers)

Developing Websites with Visual Studio

Information

Technology

IT for mobile: Architecture & Troubleshooting

Impact of Application Platforms on the IT

Mobile's Impact on IT

Leverage the Cloud Infrastructure with Microsoft Azure

Offered Training Courses

mGov Training Community

mGov Training

Portal

Channel One: Live

Virtual Training

Channel Two:

Instructor Lead

Classes

Channel Three: Online Self-Paced Learning

Different Training Channels

Training Components

Classroom Training Material• Mobile Security• Mobile Application

Development• Information

Technology Infrastructure

• Mobile Technology Management

Technical Training Manuals• Student Guides• Instructor

Guides• Consists of

theory and technical labs (hands on practice)

mGov Book – A UAE Journey• Targets

Government Policy Makers and Functional Manager

• mGov as a Journey

• Enables decision making

Online Learning and Training VideosInstructor led virtual trainingSelf-paced learning24/7 AccessProgress Monitor

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STUDENT GUIDE mGov Mobile Management

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INSTRUCTOR GUIDE

mGov Mobile Management

7 Emirates

1572 Government Employees

4 Training Tracks

Training Statistics

318 Students & Job Seekers

120 Training Sessions

56 Training Modules

Statistics up to 05th of May 2015

Mobile Application Testing Lab “mLab”

Service Description: • Dedicated laboratory to research, test and develop new and

innovative methods to build and deliver smart government mobile services.

• Currently the lab tests mobile applications for privacy , compatibility , security and performance.

Platforms• Android• iOS • Blackberry• Windows Phone • Mobile Web

Types of Mobile Application Tests

• Compatibility Test: Testing the application compatibility with different hardware, OS versions, and screen resolutions.

• Binary Analysis: Analysis of the properties and permissions of a running application.

• Static Code Analysis: Detecting errors and defects in the Source code of a software without executing it.

• Dynamic Analysis: Penetration

test performed at the level of running application.

• Anti Reverse Engineering Test: Reverse engineering allows a developer to see and modify source code from an application.

• Load Test: Realistically simulate user activity and monitor server behavior.

Automated testing mechanism for mobile apps

UAE Gov App Store

Lab Statistics

112 Testing Cases

82% Android Tests

13% iOS Tests

1% Blackberry Tests

2% Windows Tests

2% HTML5 Tests

59% Returning Entities

+60 Gov Entity

Statistics up to 31st of March 2015

Consultancy

Providing meeting areas for collaboration and sharing

Consultancy - Helping government entities

• How to Create RFPs • Information Security• CoDI Services • Data Analysis• Mobile Apps testing and

development

• University Graduation

Project with mLab • Smart Government

National Plan• UAE App Store Process

Outreach: CoDI at the Big Entertainment Show

Outreach: CoDI at Gitex 2014

Outreach: Workshop for Visually Impaired

Recognition

IT Security AwardsWinner: Centre of Digital Innovation

“Best Endpoint & Mobile Device Security Implementation”

Challenges

Technical Challenges1. The complexity of setting up a mobile lab with tools

capable of supporting all mobile operating systems and platforms with high accuracy and automation.

2. Rapidly evolving technology makes it challenging to understand what is relevant and what will become relevant.

Non-Technical Challenges:3. Developing and Matching appropriate training to the target

audience across the nation.4. Very short period to deliver a nationwide training program

considering that the overall duration for the transformation is two years.

5. Adoption of services by target audience.

Overcoming Challenges

Overcoming Technical Challenges:1. Thorough research of proposed tools before

implementation.2. Establish open communication with technology experts,

vendors and other relevant parties.

Overcoming Non-Technical Challenges:3. Establishing a strong network with the eGov department of

each emirate4. Diversifying access channels to services.

Lessons Learned

• Clear vision and support from the leadership is key for

delivery of successful projects.

• Conducting a Situational Analysis will help identify insights,

implications and strategic challenges.

• Problem Identification and key priorities are critical to turn

services into solutions.

• Delivering value leads to a higher user satisfaction.

• Working in silos is counter-productive.

• Inter-departmental collaboration across the UAE is key for a

more effective transformation towards a Smart Government

resulting in citizens’ happiness.

Thank you