Center for Urban Transportation Research | University of South Florida

RTAP Roundtable Discussion & Customer Driven Service

21st Annual Florida Commission for the Transportation Disadvantaged Best Practices and Training Workshop

August 7, 2013 l Daytona Beach, Florida

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RTAP Roundtable Discussion & Customer Driven Service

• Welcome

• Introduction of Session Presenters– Amber Reep – USF CUTR– Jay Goodwill – USF CUTR– Mike Wright – Florida DOT

• Self Introductions

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RTAP Roundtable Discussion & Customer Driven Service

• Self Introductions – Your Name– Your Agency and Title– Role (if any) with your local:

• Community Transportation Coordinator (CTC)• Local Coordinating Board (LCB)• Local Planning Agency (LPA)• Other ??

– Experience with Florida RTAP – Expectations for today’s session

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Today’s Agenda

• What is RTAP?

• Discussion of Florida RTAP – Recent Activities– Future Direction

• National RTAP’s Customer Driven Service Training Module

• Wrap-Up

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Florida RTAP Objectives

• Promote the safe and effective delivery of public transportation in non-urbanized (rural and small urban) areas and to make more efficient use of public and private resources

• Foster the development of state and local capacity for addressing the training and technical assistance needs of the rural and small-urban transportation communities

• Improve the quality of information and technical assistance available through the development of training and technical assistance resource materials

• Facilitate peer-to-peer self-help through the development of local networks of transit professionals

• Support the coordination of public, private, specialized and human service transportation services

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Florida RTAP Objectives (continued)

• Build a national (statewide) database on the non-urbanized segment of the public transportation industry

• Organize and implement a highly effective and motivated advisory board, which is guided by a clear set of goals, responsibilities, and performance measures

• Make RTAP a household word with small urban and rural providers who will actively use and benefit from the center

• Develop and implement an evaluation process that ensures the training being offered is of the highest quality and is meeting the needs of the small urban and rural provider

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Florida RTAP Outreach

• RTAP Bulletin – a quarterly

electronic newsletter

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Florida RTAP Outreach

• RTAP Website• Broadcasts–E-blasts–List Serv

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Florida RTAP Outreach

• Florida RTAP Paratransit Roadeo

Ray Aylmer, Gulf County1st Place CTAA Van Division

2013 Lee County Roadeo Photos

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Florida RTAP Outreach

• Training Opportunities–Classes–PDW–Webinars–CTD Workshop

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Next Steps for Florida RTAP ???

Discussion on Likes, Dis-Likes, Wishes, If Only, etc.

Let us know what you want from RTAP !!

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Customer Driven Service

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Contact Information

• Amber Reep reep@cutr.usf.edu813-974-9183

• Jay Goodwill jaygoodwill@cutr.usf.edu813-974-8755

• Mike Wright Michael.Wright1@dot.state.fl.us850-414-4529