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![Page 1: Center for Urban Transportation Research | University of South Florida Developing Customer Oriented Transit Performance Measures National Transit GIS Conference.](https://reader035.fdocuments.net/reader035/viewer/2022062301/5697bfa31a28abf838c969d3/html5/thumbnails/1.jpg)
Center for Urban Transportation Research | University of South Florida
Developing Customer Oriented Transit Performance Measures
National Transit GIS Conference Martin Catala
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Outline
• Define Customer Oriented Measures• Illustrate Customer Oriented Measures• Address Improvements• Describe New Measures
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Customer PerspectivesQuality of Service MeasuresTransit Attractiveness
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Customer Oriented Measures
• Where and When of Transit • Hours of Service• Frequency• Service Coverage• System Wide
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System Performance
• Weekday Span of Service– 18 hours +
• Frequency– Headway– Buses per hour
• Coverage– ¼ Mile Buffer
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Improved Measures
• Customer Perspective• Stop or Neighborhood Level• Evaluate both ends of the trip
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Driving Improvements
• Role of New Data• Role of New GIS Techniques• Computer Power
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GIS Ideal Tool
• Illustrate Availability• Evaluate Availability
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Improving Service Coverage
¼ Transit CoverageRoute Alignment
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Stop Based Service Coverage
¼ Mile Stop Euclidean DistanceMore Precise
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Transit Access at Stop
606,353 Population 67% 568,175 Population 63%
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Stop “Network” Access
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Stop Based Walk Access
568,175 Population 63% 420,403 Population 46%
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Accurate not Bad
606,353 Population 67% 420,403 Population 46%
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New Data New Measures
Frequency – Trips per hour Span of Service – Hours /Day
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Stop “Network” Access
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Trips Per Hour
AggregateCategorize Jobs and Population by Trip Frequency
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Analysis
Overlay Data
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Frequency – Transit Dependent Workers
Success Gaps
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Employment Accessible 45 Minute Transit Commute
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Examination of O-D Accessibility
• Both Ends of trip are vital to Customer• Examine Census Tract in Downtown St
Petersburg
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Where do workers Live
DensityPedestrian FriendlyFrequencyTransit Commute Time
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Are Workers in “Transit Supportive” Neighborhoods
Density Component of Transit Utilization
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Are Transit Accessible Origins Pedestrian FriendlyIntersection Density
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Walkable Tracts
Employees Walkable Employee Percent Walkable
Jobs 1,895 599 31%
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Do worker Live in Transit Accessible NeighborhoodUse TCQSM to identify ideal frequency thresholds
Trips per hour6 trips per hour or greater4 – 5 per hour2 – 3 per hourLess than 2 per hour
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Frequency Percent Workers Served
Number of Workers
Greater than 30 Mins <= 2
49%923
15 - 30 Minutes2-3
30%571
10 - 15 Minutes4-5
10%195
10 minutes or more>= 6
8%156
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Transit Travel Time
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Transit Travel Time
Percent Workers Served
Number of Workers
5 Mins and less 10%190
5 to 10 Minutes 5%86
10 to 15 Minutes 0%0
15 to 30 Minutes 35%654
30 to 45 Minutes 26% 486Total within 45 Minutes 75% 1,416
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Customer Oriented Measures
• Identifying Characteristics for O-D– Transit Supportive– Walkable– Frequency– Transit Travel Time
• Provides real insight into customer needs